I bought a g-slate tablet from this location after having a completely sub par experience at the…read moreWatertown store. The reps are very patient and moderately informed. I say moderately only because I must ask "tough" questions...like "does this have bluetooth" and "can I use an external keyboard" and "what is the battery life." Eventually, I got the right answers but it took a group effort. My one complaint was that Stan took my G-slate out to make sure it would turn on. He handled it much like a football and within two seconds of purchase my brand new tablet now has huge man finger prints all over it. Honestly it took much of the excitement of something new out of it for me. It's small, but hey I want to be the first one to manhandle my new toy.

Danielle Santos at the T-Mobile store on Washington st in Brighton, Oak Square area is…read moreunbelievable. She was incredibly patient, helpful and did not make me self conscious about asking for some basic help. She was amazing and I will use this store because of her good customer service. Barbara B

Hello, I am pleased to write this reference letter for…read moreDaniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. They took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

My phone had decided that it was now a strobelight so not cool, phone, not cool. Disappointed to…read morefind the actual shop closed, I called to check and found that they are now fully mobile! Made an appointment for later that day. Perfect. Easy-peasy. I had already tried going to the iStore, waited for 3 hours, and needless to say they advised that i buy a new phone. Ish came to my house and fixed my iPhone in 10 minutes for a paltry $100 and it's like having a brand new phone, yay! He was so nice, so helpful and oh so fast. They just fix it right there in their minivan, magical. Never again to the Appl store

I had an iPad Pro with a defective charging port, and set up an appointment with them through Yelp…read more They showed up to my address, took the iPad, and fixed it in around 30 minutes. Fast and convenient, would use this service again. Also more affordable than most of the other shops that also sent me quotes for the job.

Yes ! I went to look at some phones . Small wait time and staff is super friendly. They do have…read morea parking spot in the back that is free . They are also located in front of a bus stop . The place is clean , well organized and the staff know their stuff .

I visited yesterday and today…read more John and Nick were so nicely helped me. My phone took long time transfer from old phone to new phone. They patiently worked so hard. Thank you for helping my on rainy Sunday.

I'm not actually surprised this location didn't have any reviews before now -- it's a little out of…read morethe way, it's only advertised as a Verizon Wireless retailer by other Verizon locations, and then only when you need to do something shifty about your phone's warranty. I wouldn't have even known about this place had I not gotten a full-scale, year-long runaround from Verizon stores all across Boston. While I'm making this sound like someone selling old Razrs and unlocked refurbished iPhones out of a cardboard box on a random street corner, know this: Zoom Wireless will cut right through the bullshit and get you hooked up proper. Backstory: Over the course of about a year, I owned ten Blackberry Curves, all on Verizon plans. Each one would last about a month, experience the same type of keyboard/trackball failure that the Verizon Store techs couldn't explain, rendering each one the technological equivalent of a blinking potato. Each time, the folks at the Verizon store would offer a replacement under warranty, and since I was hopelessly hooked on the Crackberry, I'd take it. Around the tenth time, though, I decided enough was enough, and since the Tour had just come out, I walked in and asked about an upgrade. In very hush-hush tones, they recommended I visit Zoom, since there was nothing they could do for me in that regard. Once I had tackled the ride to Cleveland Circle, I walked into Zoom and explained my predicament to the two guys working there. They were utterly flabbergasted that I had had such awful luck with these phones, and even more floored at the fact that Verizon wouldn't upgrade anything for me. After taking my info, one employee got on the phone with Verizon HQ and explained my situation. After they put him on hold to check some files, he said to me, "Listen, you've been through too much for me to stand by and watch you have to pay anything for this upgrade," and then coached me through how I should phrase my predicament in order to get the Verizon folks to waive all the charges. Sure enough, I got on the phone with Verizon, and following the Zoom employee's instructions, got away with only having to pay the delivery cost for a new Tour. Overall, was it shady as hell? Sure. Did I initially walk away from this business encounter wondering if I'd violated any laws? Of course. But what counts is the folks at Zoom helped me defeat a telecommunications bureaucracy, and now I've got a phone with which I'm still satisfied and for which I didn't have to pay any more than postage. So, screw dealing directly with Verizon. When the going gets tough, the tough ought to get going to Cleveland Circle.

This was the best video game store I've ever seen in my entire life because I love retro video…read moregames and and the disc resurfacer was amazing and I'm glad I came to the store because it was the best video game store ever!

The reviews mentioning the rude staff appear to be true, based on my experience…read more I called about asking for a console cleaning and trouble shoot for a console not receiving power, likely a very simple fix. They wouldn't accept the job since the console had been opened in the past citing 'liability' concerns. The receptionist was rude and condescending during the encounter. This was a trial run as I planned on giving them a lot of console work in the future but I will be going elsewhere. I called another repair shop shortly after and they said they would take the job no problem and were able to essentially diagnose the problem over the phone (a solution consistent with that I explained over the phone). Perhaps Replay'd should adjust their policies and their attitude towards potential customers as they never know what opportunities may be lying on the other line.

I wanted to take a moment to express my sincere appreciation for the excellent customer service and…read moreattention I received yesterday from one of your associates, Ashton. I needed help learning how to navigate my new iPhone 17 Pro Max, and Ashton generously spent a significant amount of time walking me through the various options, showing me how to use different apps, and clearly explaining the interface. He was extremely courteous, patient, and knowledgeable, and he provided a great deal of useful information that made the experience both easy and enjoyable. It was truly a pleasure working with him. Ashton is a wonderful representative of AT&T as a company, and especially of your Coolidge Corner store on Beacon Street in Brookline. His professionalism and kindness made a lasting impression. Thank you for having such an outstanding team member. Warm regards, Vera Tsirelson

I visited this store today, and no one helped me; the staff looked sullen and were unhelpful. When…read moreI asked for their names, they wouldn't answer me, and I want to file a complaint about them.23.07.2026

I just fixed my old iPhone 5s only for $40, thank you for the good job…read more iPhone 7 fix 130 iPhone 7+ 150

DO NOT SHOP HERE. Awful experience. I got my phone fixed by them in may and the screen stopped…read moreworking with no damage visible in July. I was out of town and had no choice but to get It fixed the person who fixed it showed me that they sold me a screen with a poorly taped together defective connection. When I brought in the phone screen they put in my phone (Which was defective and held together by tape) and explained that they had sold me a defective product and explained I needed my money back they denied any responsibility and refused to refund me. They ask their customers to pay cash and not take receipts so they don't have any records of their culpability. DO NOT SHOP HERE. SCAM.

Very good customer service. The Apple "geniuses" know the systems, software and hardware quite…read morewell and are willing to try multiple approaches to get you going again.

I stopped by this store inside the Chestnut Hill mall with a couple friends to look for a new…read morecomputer. We were looking around for 5 minutes before I decided to ask a staff to explain differences between a couple computers and they responded with dismissiveness asking us to wait and that we could just compare the models ourselves. After another 10 minutes someone else finally asked if we needed anything meanwhile we saw maybe 5 or 6 employees standing around. I get that appointments may be the norm at the Apple Store but for more basic easy questions I would hope staff would be available to help if they are not busy with other customers.

The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.