" Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

It shouldn't take FIVE HOURS to transfer a couple of phones. They had employees walking out midway…read morethrough the day, never to return. One staffer helmed the whole place, while others disappeared into the back. WTF was happening? I gather the store was under new leadership, as employees were more concerned about learning that than working with potential new customers. Stay. Away.

Danielle Santos at the T-Mobile store on Washington st in Brighton, Oak Square area is…read moreunbelievable. She was incredibly patient, helpful and did not make me self conscious about asking for some basic help. She was amazing and I will use this store because of her good customer service. Barbara B

I with T-Mobile since day one back to the early years of 20s, I'm very loyalty customers till now,…read morewith in this year I got so many problems with T-Mobile, they been charging me like crazy, I had to phone in almost every month fight for my bills, I go out of the states a lots, every times my come back my phone bills when up, I had to phone in every times to getting my bill corrected, each times over a hour on the phones, my patience running out so I had to left and try difference company, after I had cancelled my service with T-Mobile they still charge me for two months over auto pay, I phone in about this matter, they ask my PIN number, I told them after I cancelled and I don't remember my pin number any more and they said they can't do anything, I end up just paying for it and I went down to my bank told them to stop T-Mobile talking out money from my bank account, after 3 months later I still getting a bill from them said I owned them $150 for the equipment I used, I phone in again and went down to T-Mobile store and explain to them, I never had any equipment from T-Mobile, I owned my phone and it's all paid for and all those years I always owned my phones, my phone it's belonged to me, and I told them if I rent any things from T-Mobile I should had some kind a contract in writing, I want to see that, and they said they will taking care of that, and now today another month went by I still getting a invoice in the mail said I owned them $150. I want to tell them FUCK them, after all that and they still didn't get that shits straight out. This company growing too big and now it's out of control, sorry I had to written this out of my chest. Should be zero star for them

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

My phone had decided that it was now a strobelight so not cool, phone, not cool. Disappointed to…read morefind the actual shop closed, I called to check and found that they are now fully mobile! Made an appointment for later that day. Perfect. Easy-peasy. I had already tried going to the iStore, waited for 3 hours, and needless to say they advised that i buy a new phone. Ish came to my house and fixed my iPhone in 10 minutes for a paltry $100 and it's like having a brand new phone, yay! He was so nice, so helpful and oh so fast. They just fix it right there in their minivan, magical. Never again to the Appl store

I had an iPad Pro with a defective charging port, and set up an appointment with them through Yelp…read more They showed up to my address, took the iPad, and fixed it in around 30 minutes. Fast and convenient, would use this service again. Also more affordable than most of the other shops that also sent me quotes for the job.

I'm not actually surprised this location didn't have any reviews before now -- it's a little out of…read morethe way, it's only advertised as a Verizon Wireless retailer by other Verizon locations, and then only when you need to do something shifty about your phone's warranty. I wouldn't have even known about this place had I not gotten a full-scale, year-long runaround from Verizon stores all across Boston. While I'm making this sound like someone selling old Razrs and unlocked refurbished iPhones out of a cardboard box on a random street corner, know this: Zoom Wireless will cut right through the bullshit and get you hooked up proper. Backstory: Over the course of about a year, I owned ten Blackberry Curves, all on Verizon plans. Each one would last about a month, experience the same type of keyboard/trackball failure that the Verizon Store techs couldn't explain, rendering each one the technological equivalent of a blinking potato. Each time, the folks at the Verizon store would offer a replacement under warranty, and since I was hopelessly hooked on the Crackberry, I'd take it. Around the tenth time, though, I decided enough was enough, and since the Tour had just come out, I walked in and asked about an upgrade. In very hush-hush tones, they recommended I visit Zoom, since there was nothing they could do for me in that regard. Once I had tackled the ride to Cleveland Circle, I walked into Zoom and explained my predicament to the two guys working there. They were utterly flabbergasted that I had had such awful luck with these phones, and even more floored at the fact that Verizon wouldn't upgrade anything for me. After taking my info, one employee got on the phone with Verizon HQ and explained my situation. After they put him on hold to check some files, he said to me, "Listen, you've been through too much for me to stand by and watch you have to pay anything for this upgrade," and then coached me through how I should phrase my predicament in order to get the Verizon folks to waive all the charges. Sure enough, I got on the phone with Verizon, and following the Zoom employee's instructions, got away with only having to pay the delivery cost for a new Tour. Overall, was it shady as hell? Sure. Did I initially walk away from this business encounter wondering if I'd violated any laws? Of course. But what counts is the folks at Zoom helped me defeat a telecommunications bureaucracy, and now I've got a phone with which I'm still satisfied and for which I didn't have to pay any more than postage. So, screw dealing directly with Verizon. When the going gets tough, the tough ought to get going to Cleveland Circle.

The reviews mentioning the rude staff appear to be true, based on my experience…read more I called about asking for a console cleaning and trouble shoot for a console not receiving power, likely a very simple fix. They wouldn't accept the job since the console had been opened in the past citing 'liability' concerns. The receptionist was rude and condescending during the encounter. This was a trial run as I planned on giving them a lot of console work in the future but I will be going elsewhere. I called another repair shop shortly after and they said they would take the job no problem and were able to essentially diagnose the problem over the phone (a solution consistent with that I explained over the phone). Perhaps Replay'd should adjust their policies and their attitude towards potential customers as they never know what opportunities may be lying on the other line.

This was the best video game store I've ever seen in my entire life because I love retro video…read moregames and and the disc resurfacer was amazing and I'm glad I came to the store because it was the best video game store ever!

I wanted to take a moment to express my sincere appreciation for the excellent customer service and…read moreattention I received yesterday from one of your associates, Ashton. I needed help learning how to navigate my new iPhone 17 Pro Max, and Ashton generously spent a significant amount of time walking me through the various options, showing me how to use different apps, and clearly explaining the interface. He was extremely courteous, patient, and knowledgeable, and he provided a great deal of useful information that made the experience both easy and enjoyable. It was truly a pleasure working with him. Ashton is a wonderful representative of AT&T as a company, and especially of your Coolidge Corner store on Beacon Street in Brookline. His professionalism and kindness made a lasting impression. Thank you for having such an outstanding team member. Warm regards, Vera Tsirelson

I visited this store today, and no one helped me; the staff looked sullen and were unhelpful. When…read moreI asked for their names, they wouldn't answer me, and I want to file a complaint about them.23.07.2026

DO NOT SHOP HERE. Awful experience. I got my phone fixed by them in may and the screen stopped…read moreworking with no damage visible in July. I was out of town and had no choice but to get It fixed the person who fixed it showed me that they sold me a screen with a poorly taped together defective connection. When I brought in the phone screen they put in my phone (Which was defective and held together by tape) and explained that they had sold me a defective product and explained I needed my money back they denied any responsibility and refused to refund me. They ask their customers to pay cash and not take receipts so they don't have any records of their culpability. DO NOT SHOP HERE. SCAM.

Dear Easy Fix, I am…read morewriting to express my dissatisfaction with the service provided to my Laptop. The laptop was brought to Easy Fix in Allston, MA for virus removal.  The representative specifically explained the laptop will go out to Framingham, MA for service, with a completion of three to four days. I called the business approximately one week later after not hearing from Easy Fix with an update. The representative stated they needed more time because the laptop is old.  From week two to three, I called a couple of times and went in person to inquire about a status. The representative recommended an upgrade to the laptop in which I agreed with the understanding documents on the hard drive were transferred to a pen drive, and a pen drive was dropped off at the business store.  I called on the fifth week to inquire about the status; the representative indicated that due to the laptop being old, it was not possible to upgrade, and the intended upgrade to the laptop took a very long time, not possible to upgrade. I said I understand but would like to pick up the laptop in Framingham. The representative stated the location in Framingham is not a place I could walk in and pick up the laptop.  At the end of fifth week, I was able to pick up the laptop at Easy Fix in Allston, MA. Unfortunately, at the opening of the laptop, the following two screens continuously populate; the first screen "preparing for automatic repair," followed by the second screen "your device ran into a problem and needs to restart.  We'll restart for you."  I powered off and, on the laptop several times, and the same two screens went into play again.  Additionally, the laptop was dropped on surface, there are cracks and pieces broken off.  Also, extremely visible, the laptop was opened where the hard drive is stored. I called Easy Fix to notify about the issue and provided photos; the business has not responded. When picking up the laptop, I paid for the service and walked away from Easy Fix with the understanding an upgrade was not possible. I didn't expect the laptop to be non-functional. Prior to handing the laptop to Easy Fix, the laptop was functional, I was able to access business and personal emails, internet, create and complete Excel, PowerPoint presentations, and type letters.

The store is located in a mall so there is plenty of parking. The store is located on the first…read morefloor. The front of the store is made of glass panels. The panels are opened up so the front of the store is completely open. The way it works is you sign in with on of the sales clerks. This gets your name on a list of customers. He takes your telephone number. then when it is your turn, they page you on your telephone. I was there to get ear buds. The salesman showed my a selection from which I chose one. He charged me on an iPad which he carried. I was waited on promptly. The stor was pricey but I know anything I purchase at Apple is the highest quality. I will return.

Very good customer service. The Apple "geniuses" know the systems, software and hardware quite…read morewell and are willing to try multiple approaches to get you going again.