Very pleasant visit. Very good customer service. Very knowledgeable and helpful staff.read more

From the owner: Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience…read morefor our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

I want to give a special thank you to Kerry for taking the time to help my mother in law completely…read moreset up her new iPhone. I'm not in Mississippi and hated I couldn't take the time to explain how to set it up herself and personalize it. Kerry was so patient and even took the extra step of writing different things on a piece of paper so she wouldn't forget when she got home. Thank you Kerry it means a lot!!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Wouldn't even help to take a sim card out. Went to help someone when I was there ahead of them…read more Rude people who work here.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

They were absolutely amazing. Please go back there. The best service I have ever had. I will be…read moreback to get the iPhone 18. I will be coming back. Make sure you look for Ashton and Moon.

The service was very poor. No one said hello when I entered the store. Staff seemed inconvenienced…read moreby customers. You could feel a very unprofessional vibe. Very disappointing. Customer service is dying everywhere.

The service is AWESOME! We will drive from Scooba to here every time!!! We were welcomed,…read moreupgraded, and out the door so quick! She explained everything to us and asked if we had questions.

First, I am a disabled combat veteran who now cannot make or receive calls to the VA or any of my…read moredoctors because this location shut my phone off and won't help me!!! Absolutely disgusted with Janae's "customer service". She needs to be FIRED for how rude and disrespectful she is. Been without a phone for a week. The employees are NO HELP. Twice in the last week I've had encounters with employees that lasted less than 30 seconds because that is all the time they're willing to give me. I've paid my phone bill up 3 months ahead, but they suspended my line and the only way I can reactivate my number is if I get a plan 4x more than my original plan. They know exactly what they're doing. The employee "Dani" was who helped my wife and I a month ago with upgrading her line, while doing this she pushed and pushed and tried pushing me to upgrade my line because it would be "cheaper" I would "save money". I repeated to her over and over again I did not want to suspend my prepaid line, I just want to upgrade my wife's number. But instead of suspending just her prepaid line to move her over, they suspended both of our lines. And now after paying my bill for 3 months of service for a phone, they won't turn back on unless I upgrade. Thanks for screwing over a disabled veteran just to try and sucker me into a contract. Update: The assistant manager Stacey finally resolved my issue by switching my line to a different SIM. I was told to come in and Janae would assist me. (FYI She just needed to literally hand me my SIM card) And wouldn't you know, Janae makes another employee who was getting ready to go on break do it instead. Janae is so disrespectful and bad at her job she can't even handover a SIM card to a customer. I feel bad for her supervisors having to deal with her literally ignoring customers to the point it's insulting and feels personal. I have been nothing but patient and respectful during this entire ordeal, this is unacceptable. Janae needs to be fired ASAP.

Walked in got a screen protector Great friendly service…read moreThird time there and will always be our first goto for cell phone care Thank you

We needed a Nintendo Switch repaired. Game Stop referred us to Wireless Wizard. The staff were very…read moreknowledgeable and kind. We took it in on a Monday evening and it was ready for pickup up Tuesday morning.

Cricket Wireless / Management Service an their at time of policy…read more 105 Ride Way Ste B Flowood, MS 39232, United States Add a Comment I made a purchase of the cell phone and switched my service on Monday May 06, 2019@ 5:10 p.m. CST. On Saturday May 11, 2019 I plugged in the headphones and it will not connect to hear anything. So on Sunday being Mother's Day I didn't got to the store location to switch the phone I preferred to spend that time with my mother. Knowing that I have 7 days to switch it, I called the store when I got off work on Monday May 13, 2019 @5:00 p.m. I was then told by the rep/store manager Amber S that sold me the phone that I had 7 days. Because I made my purchase at 5:10 and it is 5:23 I am over my 7 days time frame. So then I called the 611 as she stated I will have to do because her manager stated they will not switch the phone out because I am after the 7 day. That is the most dumbest shit I have ever heard of that if it is at the time on the receipt it is then 7 days. Calling the 611 I spoke with Carla, Chris, and Justin all of no help to get the phone issues resolved. I was told by Amber S the store manager that they will send me another phone and I will not be without which was a lie. Customer care service department told me I will have to take it the UPS store they will look at and then I will get the like new one in 2 days. I was also told that I can go buy a new at the full price and then send back this phone and they will give me the value of it on a returned used phone. So that is telling me from the start that it is all Bullcrap. If I would have know that I was going to go through all of this to save 20.00 a month I would have stayed with y previous company. I would not recommend anyone to switch to cricket due to the poor service they provide, the lies, the made up rules. As I opened this site to place my complaint I noticed that there is 473 complaints and 0 are showing resolved. This is a load of unprofessional service and assistance from the store all the way up to the top of the chain. When I made the call to the customer care department they advised that the store giving the information that the 7 day is from the time of your receipt purchase is the most stupid thing that they have heard of also and that the store is not linked with them at the customer care service for they should have made it as of the end of business day. But the store manager stated that it is from the time of purchase. I will be going back to my old provider due to the lack of professionalism and their own made up rules.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Flowood store today.

Lilo Ahmed was so helpful and friendly. She made our experience fun and she was very knowledgeable.read more