Michael is a genius! Please please please bring you cellphones here to this location for repairs…read more Very reasonable price to get your phone back up and running nicely. Michael kept me up to date on the status of the repair. Knowledgeable about electronics and can explain to you in simple terms what the problem is. We will use his repair service for all of our cellphone needs.

I had a phone battery replaced there once with a new one. It was a good price and good experience,…read moreso I gave them a shot to replace the hard drive in my wife's laptop when I saw a coupon for faculty members at local schools and tied to classes moving online due to the coronavirus. (My wife and I are both faculty members at a local community college). A screenshot of the coupon is posted here in this review. I was quite dismayed to be told at the desk that not all emails this business' corporate entity sends out are actually honored at the individual stores. This was despite a brief phone conversation with Employee A telling me it would be honored. In short, they're not talking care of the customers at all if a self-described manager (Employee B, in this case) talks to a customer as if they're an idiot and makes it their problem that the store and corporate don't see eye-to-eye on the topic. Employee B tried to turn his back on me at the counter, which wasn't a smart thing to do for other reasons, but I persisted. All coupons should be honored at all locations, else they shouldn't be emailed to people on their email list. Bottom line! They get three stars here simply because they beat Best Buy's price on the hard drive replacement. Still, and sadly, it's one of those small businesses where your level of customer service will depend mightily on which employee(s) you happen to deal with. And, apparently, how corporate and the individual stores feel about each other at any given time.

I have been with sprint for about 9 years and 6 prior to that. I never had problem with sprint,…read moreT-Mobile is a different story. In Mississippi T-Mobile service is not good for when you're outside of the city limits. But that's not the problem. The problem is that yesterday Saturday (July the 10th) around 6-7 I went to go pay my sprint bill which is roughly about $410. This was just after work, and I know I'm dirty and all because I work in construction and it had rain. So I go in to try to pay my bill. There was 2 girls there sitting and just particularly doing nothing. One of the girls leaves and the one with the orange hair stays and seams unreluctant to attend me. She asks me if I'm paying cash or with card? I told her cash. She checks the iPad and starts saying that they can't accept cash. She hardly seamed that she wanted to get up and attend me a paying customer. With a voice of dread she was saying that they can't accept my cash payment.I don't know what's up, but it is not professional the manner that she was conducting her self. I don't have problem with the establishment, or any other employees. Just this one time when someone was not making the effort to do their work properly.

I had amazing service from the T-Mobile team here on County Line Road in Jackson, MS on 02/13. The…read moremanager, Francis, and her team members Justice and London were super knowledgeable, helpful, and patient throughout the entire process of transferring my number over from AT&T to T-Mobile, starting me with new services, and setting up my iPhone. They told me all about the plans available, services offered, products, discounts, billing etc. everything one would want to know when transferring to a new company. The only downside was the store's location. It's kind of ducked off/pushed back from the other buildings next to it so I passed it the first two times.

I went to the one on McDowell and was well taken care of by Tim he is a great guy!! U gave a me a…read moregreat deal

I purchased a link chain and bracelet from the Woodrow Wilson location in March of 2026 for my…read morebday. I spent right at a 1,000 dollars. I did not wear it right off but when I wore it the bracelet just fell off of my arm while I was at home thankfully with the link that broke. I took it back to the Woodrow Wilson location and was told to take it to the main location on I-55 frontage road Jackson. They agreed to fix it for free since it hasn't been over 30 days so I left it and picked it up in two weeks. I wore it a week later and it broke again I took it back the guy was telling me it was rough up and wasn't nothing they could do because at this point I don't even want it because I can't enjoy it without thinking I will loose it in public. I can sell it back but want even get half of my money back and I'm very upset because I really wanted me some gold jewelry. I recommend if you want quality jewelry please go to a jewelry store to purchase instead of a pawnshop.

Very pleasant visit. Very good customer service. Very knowledgeable and helpful staff.read more

terrible customer service they don't know how to run a gun properly to get it released and want to…read moreblame it on ATF

Good guns and good prices. I got a fnx 45 tactical in like new condition with accessories and…read moreoriginal case for $800. It's a $1400 gun.

I will never do business with SGH again!…read more I stopped in earlier in the day to try on a couple of pair for size, and Jasmine was very friendly and helpful. Other than Jasmine, both this local store and Sunglass Hut International were both beyond terrible. I have never received such horrible customer service. I had a friend wanting to replace my Ray Ban's as a birthday gift that were stolen (at an auto shop), and since she could not come in due to work, she went online and ordered an SGH e-gift card so I could pick them up today. How long does it take to buy a pair of sunglasses? Apparently, according to the rude associate on the 800#, it takes two days for the e-gift card to be processed. They could have saved me a trip across town and an hour and 45 minutes in the store with an associate that didn't know S*** from Shinola. They offer 2-day free shipping, so why would anyone use the e-gift card? Because this is a birthday gift, I asked the associate that was on the phone with the regional manager not to bother my friend, but they called anyway! FTL!!! I have purchased many Maui Jim's and others from SGH in the past, but they just lost my current and future business. My friend is going to cancel the order and purchase the sunglasses elsewhere. I suggest you do the same! While I was there I witnessed another customer trying to get warranty service on her shades, but the associate refused unless she had her receipt. Who keeps their receipts on them for this type of thing. They even log your information when you make the purchase, and she even used an SGH card to buy them. What a joke!

Stopped in for a much needed pair of sunglasses while in from out of town. Jasmine was super…read morehelpful! We had a budget and once she saw what kind of glasses I liked, she helped me find the pair I ultimately bought. When I showed her my old pair, she gave them a cleaning and noticing they were misshaped, went about adjusting them for me at no extra charge. Awesome service!

Needed to rent a piece of equipment and they helped me. Allowed me to rent the equipment and then…read morereimbursed me when I returned it.

I called ahead and verified that if I purchased a headlight from them they would install it. When…read morepurchasing said light I asked again and he said yes. Walked outside and he said it was too hard for him and to go down and pay someone else to do it.