Wasn't as informative when asked about preorder options over the phone and barely wanted to…read morecontinue to be asked questions.

Easy to find. They have lots of employees to help. They have the self serve kiosk payment center…read more They have a big selection of phones and plans.+

We had a good experience. Everyone was professional. Everything went smoothly. I would highly…read morerecommend.

Michael is a genius! Please please please bring you cellphones here to this location for repairs…read more Very reasonable price to get your phone back up and running nicely. Michael kept me up to date on the status of the repair. Knowledgeable about electronics and can explain to you in simple terms what the problem is. We will use his repair service for all of our cellphone needs.

I had a phone battery replaced there once with a new one. It was a good price and good experience,…read moreso I gave them a shot to replace the hard drive in my wife's laptop when I saw a coupon for faculty members at local schools and tied to classes moving online due to the coronavirus. (My wife and I are both faculty members at a local community college). A screenshot of the coupon is posted here in this review. I was quite dismayed to be told at the desk that not all emails this business' corporate entity sends out are actually honored at the individual stores. This was despite a brief phone conversation with Employee A telling me it would be honored. In short, they're not talking care of the customers at all if a self-described manager (Employee B, in this case) talks to a customer as if they're an idiot and makes it their problem that the store and corporate don't see eye-to-eye on the topic. Employee B tried to turn his back on me at the counter, which wasn't a smart thing to do for other reasons, but I persisted. All coupons should be honored at all locations, else they shouldn't be emailed to people on their email list. Bottom line! They get three stars here simply because they beat Best Buy's price on the hard drive replacement. Still, and sadly, it's one of those small businesses where your level of customer service will depend mightily on which employee(s) you happen to deal with. And, apparently, how corporate and the individual stores feel about each other at any given time.

I went there today. The staff was very friendly. The store looked very inviting. I got more money…read morethan I was expecting. Plus, I bought an Xbox for a great price. I definitely recommend this place for quick and easy deals. Awesome Job !!!!!

I'm giving it 3 starts because the staff is very friendly but there prices they offer you to sell…read moreyour stuff is extremely low. Especially with a bigger name pawed shop on the same block that people can go to instead. This should be your last resort for your stuff to pawn or sell.

I received great service. I traded in for a free iPhone 15 and upgraded to 256 gb for just $7 more…read moreon my bill. My bill went down overall and I used to have an iPhone 13 with 256 gb. The staff was very helpful and able to have a great conversation while waiting for the transferring process. I also bought a phone case and screen protector with her recommendation and told me to keep cases and receipt for lifetime warranty for the accessories. Service was quick and not rushed at all thanks to the full staffing helping customers that are not in line waiting long. Thank you Verizon of Madison for the helpful service!

I Gotta say I love the store is appointment only I hope they keep this forever it makes it easy to…read moreget what I need done as I can just schedule appointment through my phone

Love this store! A variety of great brands to shop from! Staff is very welcoming and helpful.read more

it's the best when you can walk into a store & not only feel welcomed but feel that your shopping…read moreexperience is valued! i've been to a few ace hardware stores before, but i wanted to leave this review because the staff here was so helpful, friendly & accommodating! thank you for making my experience here the highlight of my day!

Went in to get nails before heading to the gym and asked for a specific size. The first person who…read morehelped me gave me the wrong size without double-checking, which meant I had to make a second trip to get it corrected , the second staff member got it right immediately. He was friendly, but I'd have appreciated getting the correct item the first time around so I didn't waste extra time and a trip. Just prefer to have my time valued when I stop in for something quick. The price was a decent value.

Everyone was SUPER friendly and helpful. I was spoken to and offered help in EVERY PART of the…read morestore! They have a great sale going on now too.