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    5.0 (3 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

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    Ask the Community - Verizon

    Best Buy Madison - No Refrigerator

    Best Buy Madison

    (15 reviews)

    $$

    I should have read the reviews before going to the store in Madison, MS. Two weeks ago, I…read morepurchased a new computer (with a My Best Buy Total Yearly Membership) and have had nonstop issues. I was told by the tech on the phone that I should take it to a store for assistance. This morning, I took the computer in the store and the Geek told me I had to fix it using my Outlook account. I explained that I don't have an Outlook account, and he said I must have one to set up the computer. I do not have an Outlook account. I was expecting to leave the computer and return later, but he refused to look at the computer. I called tech support again, and he referred me to a store in Flowood. I drove to the store in Flowood and within 15 minutes the Geek had my computer repaired without an Outlook account. WOW, what a difference!! Lesson learned, stay away from Madison Best Buy!

    Yesterday I needed a micro SD card so I ran to Best Buy's Madison to purchase it. Could not find…read morethem in store as employees were all too busy talking with one another. Finely found them and when I went to pay for it the price magically went up $10. When I complained the lady checking me out looked at me and her barked the response "Do you want it or not?" The guy sitting next to her explained that things get moved around but as there were four on the same peg I told him this was more of a bait and switch thing. Customer service here is pretty sucky and as a secondary note this is the second time I have been in here and experienced the same thing. I guess this is why I love Amazon so much. Never will darken Best Buy's door again.

    Verizon - mobilephones - Updated May 2026

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