So on our last trip to Mississippi, I dropped my iPhone 5s while we were on the way as I was…read moregetting out of the car at a gas station. Shattered the screen. I cried. Seriously. I'm one of the weird people that can't get more than two feet from my phone without going into a panic attack. The screen was shattered so badly that I could barely see anything. After the hubby got me calmed down, he had me call AT&T while he was driving to find out if I could get a new one once we got to Mississippi since we have 904 area codes. Turns out that I could, but the catch was, since we had a different area code, we'd have to go to a corporate store and thankfully, this is a corporate store. When we got to Mississippi, the store was already closed, but I still wouldn't have went there first because my daughter had just given birth to my second grandchild, Annabelle Marie, while we were on the way to MS. Darnit, we didn't quite made it on time.... Annabelle was ready to make her appearance. So, we went straight to the hospital. The next morning, before we went to the hospital, we went to this AT&T store. We got there just as they opened and luckily didn't have to wait since we had gotten there so early. Hubby and I were both due for upgrades, so we upgraded to the new iPhone 6 Pluses. We were in and out of there in 15 minutes. The girl helping us (why oh why don't I get names) was really sweet and understood that we were in a big hurry because we had to get back to the hospital. I'm still amazed that she was able to get everything done in such a short amount of time and with a smile on her face. We both walked out of the store with our same Jacksonville, FL area codes and our new iPhones with all of our information successfully transferred from our old phones. Highly, highly recommend this AT&T store, which is why I felt the need to update my review and give them 5 stars rather than the 4 stars I had previously given. Simply couldn't have asked for better service!

Leigh was incredible. Opened the door to greet us. Very Knowledgeable, professional, fast and got…read moreus the best deal. I would ask for her when you come. Craig

I received great service. I traded in for a free iPhone 15 and upgraded to 256 gb for just $7 more…read moreon my bill. My bill went down overall and I used to have an iPhone 13 with 256 gb. The staff was very helpful and able to have a great conversation while waiting for the transferring process. I also bought a phone case and screen protector with her recommendation and told me to keep cases and receipt for lifetime warranty for the accessories. Service was quick and not rushed at all thanks to the full staffing helping customers that are not in line waiting long. Thank you Verizon of Madison for the helpful service!

I Gotta say I love the store is appointment only I hope they keep this forever it makes it easy to…read moreget what I need done as I can just schedule appointment through my phone

Michael is a genius! Please please please bring you cellphones here to this location for repairs…read more Very reasonable price to get your phone back up and running nicely. Michael kept me up to date on the status of the repair. Knowledgeable about electronics and can explain to you in simple terms what the problem is. We will use his repair service for all of our cellphone needs.

I had a phone battery replaced there once with a new one. It was a good price and good experience,…read moreso I gave them a shot to replace the hard drive in my wife's laptop when I saw a coupon for faculty members at local schools and tied to classes moving online due to the coronavirus. (My wife and I are both faculty members at a local community college). A screenshot of the coupon is posted here in this review. I was quite dismayed to be told at the desk that not all emails this business' corporate entity sends out are actually honored at the individual stores. This was despite a brief phone conversation with Employee A telling me it would be honored. In short, they're not talking care of the customers at all if a self-described manager (Employee B, in this case) talks to a customer as if they're an idiot and makes it their problem that the store and corporate don't see eye-to-eye on the topic. Employee B tried to turn his back on me at the counter, which wasn't a smart thing to do for other reasons, but I persisted. All coupons should be honored at all locations, else they shouldn't be emailed to people on their email list. Bottom line! They get three stars here simply because they beat Best Buy's price on the hard drive replacement. Still, and sadly, it's one of those small businesses where your level of customer service will depend mightily on which employee(s) you happen to deal with. And, apparently, how corporate and the individual stores feel about each other at any given time.

The people that worked there were very nice and helpful. Replaced my iPhone battery quickly!read more

Great expertise with the product that I brought in for repair. I could not have been more pleased.read more

The young man who helped me was so kind and handy in helping me to put my battery in. And the…read moreprices were great too, amazing professionalism and kindness

Absolutely the quickest key fob programming and keys made ! In and out less than 15 minutes at…read more10:30am!! Friendly lady who has been working there for 13 years and we have used them before and we will use them again. We come from Meridian MS to get our keys and fobs programmed for $60.00, can't get that any other place.

They are a fast and reasonable service. Was glad to find out about them…read more thanks S. Lyons

This company is great. They check on our office, keep supplies in stock & even moved our equipment…read moreto our new office location. All are very professional every time we are in contact whatever the reason!

The care that the people had who worked there is gone. It was just a weird uncomfortable unnatural…read moreand body experience.

This is your typical Bath & Body Works. It's clean and very nicely organized. When it comes to…read moreshower gel, hand soap, and hand sanitizer, I use nothing but Bath & Body Works. I'm a very loyal customer. This one only gets 3 stars from me because of the customer service. Seeing as how Mississippi is known for its southern hospitality, I'm really surprised the employees here aren't more friendly. At home in Jacksonville, whenever I walk into a Bath & Body Works, I'm always greeted and asked if I need assistance by someone with a smile on their face. That doesn't happen here. The last time I was at this particular location, I had a question and had to go track someone down. She wasn't exactly rude; yet, I felt like I was inconveniencing her. There store wasn't busy either. Oh well, it's not like I need help all that often anyway, but it was off-putting enough that they got a star yanked away from then. If you're a Bath & Body Works addict like I am, you're sure to find what you need here.