I recommend going to this AT&T store and avoiding the other one across the street. I went to the…read moreAT&T store across the street and spent 2 hours on what should have been a simple iPhone upgrade (my review is posted on their page). I've been to this location twice now and I really appreciate how friendly all of the associates are. They were very helpful and were able to help me to complete my iPhone upgrade in 10 minutes.

The "owner" replied to my Google review: "Hi Sam Y. Serving our customers with the best service…read morepossible is something we strive for every day. We did offer you the available options to the best of our ability due to the fact that you purchased the phone through Best Buy previously. We're sorry we couldn't find a resolution that worked for you but your experience in our store matters to us, and we'll work to make sure the next experience is better." Let me highlight a few facts: If the AT&T store associate (Tyler) checked my service plan (I provided my AT&T phone number) and informed me that I would still have to upgrade my plan to AT&T Unlimited (not just my phone) to qualify for the $300 trade-in program, I would have chosen not to participate. Instead I would have taken my phone back home and sold it on Craiglist (a lot of than $40 at that moment). Regardless of where I bought my new phone, I could have not trade-in my old phone at this store. On top of that, the receipt I was given had misleading information that led me to believe I had already completed my part for the trade-in promotion. I did suggest that I could call Best Buy so that Austin and Gerren could tell Best Buy associates about what Best Buy should do to resolve this issue, just exactly what they told me to tell Best Buy, yet they refused. If my experience in the store really matters to them, I do not understand how "asking you to leave the store" as their final words to me and then expecting the customer to disappear would fit this goal. I see no opportunity to have any next experience at this store, given the fact that I am even too scared to step in the store again.

I know there's customer service and there is EXTRAORDINARY customer service. It's real and I found…read moreit here in Factoria. My husband and I were shopping for dinner phone plans and we searched around Costco, Verizon, ATT you name it. We stopped by T Mobile on one Saturday, met Jon here and he was straight forward and explained to us all the phone plans and promotions we can get. After researching more, we came back on the following weekend and we talked to Jon again. He was very friendly, and helped us navigate all the sign up. Our situation was quite complicated so it took a bit longer and we also change our mind on the setup mid way. He was patience with us. He even changed my screen cover as I had a pretty big crack on it. I had to go back the next day, he recognized me right away and took care of the new phone setup. Since it took a long time for data transfer, he continued to check on me with the progress. I loved that he was so patient and kind with all our questions and changes. He made the customer felt very special.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

After visiting the Issaquah AT&T store and feeling defeated (actually it's more pissed off than…read moreanything) from our experience, we weren't expecting much at this store. But we were proven wrong! Nghi was very helpful! He was busy with 1 customer when we came in and was the lone customer service rep. He quickly greeted us and asked us how he could help. We told him we wanted to pay off our phone and unlock it. He explained it would be some time as he was alone, at this point we were willing to wait since he was willing to assist us. Although Nghi was with his first customer for a while, that relayed to me he was great at customer service - willing to take his time and answer any questions. When it was our turn, he was very patient and answered our questions and walked us through unlocking the phone when we got our approval. He even gave us some tips. I later mentioned I was grateful for his assistance since we were so quickly dismissed at the Issaquah store. Kudos, Nghi, for restoring my faith that there is still great customer service to be found with AT&T!

I am 26 years old and this is the first review i have ever written for a store because oh my…read morefucking god. at&t is awful already as everyone knows, but the people who work at this store are the most deceitful, dishonest, and unintelligent people ever. i was sold a phone and told it was a free upgrade and i could keep my old phone. first bill comes and i find out that they are requiring a trade in?? and that i pay for the new phone ?? long story short i go in the store and get on a call with at&t customer service supervisor who talks to the employee who sold me the phone under false premises and says that he must honor the offer and tells him how and he and the manager refuse to do it. just absolutely infuriating. do not go here and do not believe anything they say to you.

To be clear, this is not a review of the company as a whole. This review is specific to Jocelyne at…read morecorporate headquarters. After some difficulties I encountered at one of the stores and with general customer service with billing, she smoothed out all my issues and treated me with respect, courtesy and patience. Furthermore, she went above and beyond what I expected, making me feel valued. As you can see from other reviews, it's the employee who can make or break a customer's opinion of a company. If more were like Jocelyne, T-Mobile would have a lot more positive reviews. (I am not giving her last name out of respect for her privacy.)

Do not waste your time and business with TMOBILE Business. Worst experience. No one does their job…read moreeven after countless calls and talking to many representatives of what needs to be done. They just want your money and will not listen to you.

Random Xfinity equipment showed up at my address that I hadn't ordered. I tried resolving it over…read morethe phone but never received a clear resolution so I opted to come into the store. I was greeted upon entering who put my information into the system and told me I was in queue. It was New Year's Eve so I thought it wouldn't be busy, and I was wrong. A couple other dozen people had the same thought. I would highly recommend making an appointment because people with appointments received priority in the queue. The lady who checked me in would clearly say, "[Insert last name] is ready for their appointment" versus "[Insert last name]?" - I imagine this was partly to let all the rest of us know the person was jumping the queue. I sat there playing on my phone for twenty minutes before being seen. You never know what the person in front of you needs - could be dropping off equipment or could be asking every conceivable question about phones and cell phone plans. Be prepared to wait! The gentleman who helped me was super nice and apologetic. I told him of my weird interactions of late with the call center and he was able to correct it. He even found an erroneous low dollar recurring charge I noticed but thought was something else and removed it. I also appreciated he gave me the resources to handle if a phone center employee gets creepy again. After I was able to talk to the rep I was only there for another ten minutes and off I went!

where do i behin? customer service is a joke. this service is AWFUL. always lagging always stopping…read morein middle of shows or not working for months. wrongfully charged. rude staff. harassing staff. horrible customer service. have not had one pleasant experience to this day. tried to call for 2 years to fix an issue with the account, and they have yet to fixed it or do anything. instead they mess up my account charge me 3 times in the month when I'm calling about the bill in the first place. idiot changed my accoutn to bill per week and then charged me that day!!!! the next day and a week later!!!!! I WAS AND STILL AM FUMING MONTHS LATER. what an idiot? what kind of customer service is that bs? i try calling for hours daily and no success I'm in literal tears over this. but then after they illegally charge me Im smart to remove my card before they charge more illegally. they're response ? keep calling me every day 7 days a week spamming me and harassing me for payment. and now they just shut it off on me. what a stellar company. harassing long term lifetime customers . I am so disgusted of this company and their poor management and staff and customer service. I wasted many hours calling them to get no where and made many reports no one followed up on. been 6 months now. will never recommend this company to anyone! iTS GOD AWFUL. calling harassing your customers after outside of business hours? waking me up at 5am on a Sunday? and late at night ? unacceptable.

It was the end of summer's first heat wave and nearing the noon hour. Attempting to miss the lunch…read morecrowd I hopped on the scooter and headed south to a deli spot I had spotted West of Rainier beach high school. As I pulled up I noticed that it doubled as a used car lot, good to know if my ride should be jacked while I ordered. Much like my adventure at the Nhuy cafe I entered the Rainier Beach Deli and café to find men playing computer games, chain smoking and some just staring off in to space. This deli featured a nice lively poker game and a fish tank so filled with algae that the fish past in and out of the scene like ghosts. The wall was adorned with a nice picture menu of the many sandwiches to choose from. They must of recently gone through a pricing overhaul, $2.50 was scratched of each sandwich and big red 3 written next to it, damn inflation. I ordered the meatball sandwich, and was warmly greeted with a blank expression from the girl behind the counter. I thought holding up four fingers might help, this time I got a blank expression with a tilt of the head, progress. I finally just pointed to the picture and we were on our way. The microwave and toaster were swift and hot; I can only pray the refrigerator works as well. I sat on my scooter eating my sandwich and looked over the used cars for sale. From the poker table came a round of applause as cigarette smoke came billowing out of the barred window. The bread was good, the jalapenos nice and spicy to make up for any real flavor in the meatballs. I figure it tastier and a better value than Subway, you have about the same chance of mild food poisoning. If you are looking to trade in your stolen car and get a quick sandwich at the same time, I can't think of a better place.

Not good service today from the curly blonde haired girl with glasses. Condescending and difficult…read more If you don't like your job, or the people that come in, maybe you shouldn't "help" here.

If I could I would not have selected any any stars at all-since it isn't an option i had to give…read morethem one star...not even worth a star!!!!! "DO NOT MAKE A MISTAKE LIKE I DID AND AVOID CENTURYLINK AT ANY COST." You can not speak to a representative without getting completely frustrated by their phone tree maze...it is CRAZY. the worst!! Don't bother asking the phone to connect you to a representative--you are supposed to be able to but it doesn't work!! CenturyLink will never get my business again.

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.