Salesman (Ryan) pulled the old bait and switch and loaded up my account with unnecessary charges and upgrades. Told me he'd save me $40 a month (4 line plan) and I'd get a Pixel phone for free if I upgraded my wife's phone. Only to find out it wasn't free when I received my next bill. $350 in bogus upgrade/activation fees, plus the Pixel phone I didn't even want. It's been a nightmare for over a month trying to get charges reversed. Calling 611 is hit or miss, some reps are good, others horrible. Verizon never followed up as promised. Looking for a new provider. read more

STAY AWAY, DISHONEST AND MANIPULATIVE! We were advised to take extra promotional equipment and told our bill would remain constant. We got a signed written worksheet outlining this. When bills went up we were told repeatedly "don't worry all the promotional fees will wash out"....it did not. We VERY SPECIFICALLY clarified what we were expecting and on two separate occasions the manager insisted it would happen. It did not. LUCKILY AFTER MANY ESCALATIONS WITH verizon our issues were resolved and THANKS TO THEM we remain with Verizon. DO NOT DEAL WITH THIS LOCATION THEY MISREPRESENT IN ORDER TO SELL. read more

SCAM ALERT! We had a terrible experience with this store. Everything they said regarding the promotion they were running ended up not being true (after we clarified 3x and 2 different ways.) Our bill was $700 more than expected. Fortunately corporate Verizon helped unravel all the unwanted lines and protection we did not request. It took 3 phone calls to customer service, totaling 4 hours. And to top it all off the store refused to accept a return of items no longer wanted that the corporate office approved. We have been customers of Verizon for 20 and have never been dealt with such little integrity and professionalism. I would strongly recommend working with a different Verizon location! read more

SCAM ALERT!! Not a Verizon store. This store is horrific. Thank god corporate Verizon unraveled the nightmare they unleashed on our family. Everything they said regarding discounts and phones was a lie and you cannot validate it until you log into your Verizon account and estimate future bills. Our future dated bill ended up being over $130 more per month than what they showed us. Phones not ordered, bill rates wrong, equipment ordered we did not want. Insane they are even in business. STAY AWAY!! read more

This Verizon store exceeded our expectations mostly because of the service we received from Cody! He was professional on every level, but he went above and beyond to try and help us out. We appreciate people that do their job very well and take pride in their work! Verizon of Flemington NJ is fortunate to have him working there! Thank you Cody and Verizon! The Reeds read more

Please do not buy a phone from this store!  I was fleeced by the only young blond saleswomen in the store.  Buyer Beware!  I went in there to upgrade my phone to an IPhone 13 and told her to please not add any extra services  to my existing plan.  I told her I would purchase Apple Care on my own.  I asked her a lot of questions about my future bill and she was very coy and aloof. To be safe, I called Verizon billing a few days later to find out she loaded my monthly payment with Verizon Protect and other services I did not want. I called the Blonde saleswomen back at the store to confront her. She did it to get extra commission.  What a dirtbag!   Verizon Billing fixed my future bill and I turned the saleswoman into customer service.  Verizon was supposed to call me back to discuss next steps about her unethical behavior, but never did. Not good Verizon! I have been a customer for many years and I'm very disappointed in how you are handling this! read more

I should have realized why this is the only verizon store without a line to get in. I bought my new phone there a few months ago. They didn't have the cover of my choice, so I was told that it would be mailed to me...free of charge, and that I could get whatever cover they had in stock. Nothing is ever free, since they won't send it. While helping me, the salesman was watching cartoons.... And I kept getting the feeling that I was interrupting his naptime or cookie time. I won't go back here, I feel I was told this google pixel phone was the best on the market, when I'm fact I think it was old stock they were trying to get rid of. I wouldn't trust what they are saying... It's all for the mighty dollar. Whatever they need to tell you to make a buck, they will.... Truthful or fact or not. Jerks! read more

On 7/19/22 a salesman at this store ripped off my 86 year old mother by telling her she had to upgrade her iPhone 11 to a Nokia 8 to the tune of $725. She trusted these people and went into the store for help with her Verizon wifi hotspot that was not working. They sold her a new on (fixed that problem) but then the salesman said, "May i see your phone?" Trusting as she is she complied and then was told that her 2 year old iPhone have to be "upgraded". They phrased it in such a way that she felt she had to upgrade, and upgrade she did! Gone was her iPhone that she loved and in its place was a garish and HUGE Nokia 8. The truly devious part of all this is that she was unaware that the new phone cost $725 but was rolled into a tidy little 36 month payment plan. The payment was around $20 a month. When i called the store on 3/1/23 and spoke to Pete he was less interested in addressing the scam of my mother and more interested in letting me know that they saved her $15 a month on her plan! Thanks pal. That would be great but she HATES the goddam phone your snake-like employee sold her. He said nothing can be done. He was stumped when i asked him how he'd feel if this happened to HIS mother. Can't we all agree that ripping off the elderly is just something that should not be done? And for the love of God if you ARE going to rip off a nice old lady with an older iPhone, please sell her the iPhone 14 rather than switching to an andrioid piece of crap. If you've read this far you know that you need to avoid this store and all Wireless Zone stores (Verizon resellers, not a true Verizon store) like the plague. Order your phone online or better yet, switch to Xfinity Mobile if you're a Comcast customer: Same quality network as Verizon at half the price. To end on a positive note, when i called Verizon Wireless to discuss my mother's treatment by this store everyone i talked to was very empathetic and a substantial credit was given. But what a shame that they farmed out retail sales to these jackals. Verizon, if you're listening please pull the plug on Wireless Zone. read more

Do not go to this store. They are terrible and are the people that give the term "salesmen" a bad rap. They do not stand behind anything they say or promise. Use a real verizon store if you want to have support from Verizon. read more

Maloof was very professional and courteous. Not only that but he was more helpful than any Verizon employee I gave dealt with since I switched in 2016 read more

Horrible experience! Wanted me to buy a phone even though I didn't need to! Horribly understaffed and rude reps! Don't come here if you want something done! read more

These guys only think about their pocket! i found out they sold my mom a Pixel 1 for $700 which can be bought for $190 on eBay brand New. They will try swindle any elderly customer they can into purchasing a 3+ year old phone for triple the price. Please do yourself a favor and purchase from a corporate location, or a location that is not a "Wireless Zone Authorized Retailer" . If you choose to purchase a phone here please do yourself the research on the phone you want to purchase and make sure you are not getting ripped off! read more