Un professional They had me chasing the sales person I was dealing with that transferred to another store to trade in my phones which they could have taken it in at the store. Now I am chasing the trade in promotion that I been waiting for over 2 months Never will do business here again read more

Very unprofessional. Left the store in tears today. I've never been spoken to like that in my 40 years on this earth. Very upsetting.

I went to the Clinton store, but they are now closed. As the problem is Verizon in general, I will leave review here... I went to upgrade to the I phone 17 on 10/1, but was convinced to get the 16 promotion instead as I would get the phone for free, as long as I added another line. When I said I didn't need or want to pay for another line, I was assured that I would not be charged for the line. I asked over and over again, why (loss leader) and if they were SURE it would be free (ABSOLUTELY) until I finally believed them and agreed to the 16 promotion rather than getting the 17. I then spent 45 minutes watching the guy remove my three hot spots, as we don't use them, and replace a $68 multi device insurance charge with three $7.95 per device insurance coverages. Fast forward to my next bill: Charged for the additional line, the three hot spots, the $68 AND the three individual insurance charges of $7.95. I called 7 times between then and 2 days ago, spoke to supervisors, was credited all 7 times, paid the amount I was told, BY VERIZON to pay, until finally receiving an email threatening disconnection for having a past due balance after paying said amount! After yet another call and feeling like all was FINALLY resolved, the outage happened and I thought they had disconnected me lol... I will be leaving Verizon the very second someone else will buy out my family's phones. Verizon used to be worth the extra bucks, but I can get shitty service for less money anywhere... read more

They Lie and Steal! I was told I was going to get a $700 credit to trade in an old Iphone that I never got. I did not have the phone with me, but they told me to just drop the phone off the following day and I did. I was told I would get the credit in 2-3 billing cycles. 18 months later.. Despite stopping by the store in person 10+ times being told each time that it would be taken care of in 2-3 billing cycles... I called their customer service which told me the same thing until the last time, they said that it has been so long that they could only give me $300 +/- in $20 credit on the bills going forward. This from a foreign telemarketing sounding negotiator! I have a business account and 10 phones and have been a customer since the late 90's... I will be switching away from Verizon on principle. Dealing with Verizon is worse than a bureaucratic state office with the exception they have some polite people with Zero Authority on the front end with serves only to deceive you to thinking that you will be taken care of while employing delay and deceptive practices. It is cruel job for these people who work in the stores. No wonder they have such a high turnover as honest and helpful people can't work for such a company. UPDATE July 6th, 2025. Verizon NEVER got back to me. These reviews are fake. Verizon has a 1.2 rating at Better Business Bureau. read more

Gary was absolutely amazing!! unfortunately the Verizon store ( which I didn't know was not a real Verizon store) in Lahaska got us into a horrible mess and we we're being charged for a lot of things we didn't have or use. read more

If you want to buy a car, get car insurance, buy a gun, take a trip to Washington DC, or even start a company you should do all of those before even bothering clicking on that stupid check mark logo. I've spent 1 week and over 14 hours on the phone with this company over a mistake on their end and I've just been told to go back to the store, return my items, and re purchase them. Why is it easier to drive a 10,000 ton vehicle or even to join the army than to buy a fucking phone from you guys read more

The absolute worst customer service of all time. Was a customer with AT&T for over 15 years and I regret moving to Verizon. We were entitled to $1250 worth of rebates ($250/line for 5 lines) NEVER received the rebate and I've been fighting with this location and Verizon for over 6 months. DO NOT under any circumstances move to Verizon no matter how good their "deal" seems to be. Liars, thieves, crooks, scam artists, bait and switch. As soon as we pay off all our iPhones we are moving back to AT&T and NEVER, EVER, EVER coming back. F@ck you Verizon. read more

Verizon - Mobile Phones Near Me - Flemington, New Jersey

Verizon $30 monthly No T-mobile $60 monthly hs ha ha ha ha ha ha ha ha ha ha ha haha ha

Walked in and walked out. They were quick, efficient, and funny. I will always go to this Verizon store and not just because I need to find out who is really the best at putting on screen protectors, which there is a serious debate about. read more

TJ was great to spend time with us, educating on accessories and their benefits. Sometimes we consider purchasing accessories elsewhere, but TJ's knowledge supported why we chose to purchase from the local store. Rich, the manager supported his employee and us as customers when needed. Very pleased with our phone upgrades and accessories. read more

This was my third visit to a company Verizon Store (One in Maryland and One in New Jersey) My frustration at other stores was the unfriendly attitude and the sense that all they attempted to do was sell on various services that were not needed (e.g insurance on the phone at $17/month). So when I walked into the Flemington, NJ store I immediately asked for the manager. I was amazed how kind and friendly Marie the manager was and her staff. Marie clearly explained the pricing related to my trade in and clearly compared my current bill to my new bill. I might add that Kristen , a staff specialist was also amazingly helpful to my wife and I. Verizon leaders should go visit this store and model it for others....it really boils down to employees working together for a common goal....supporting the customer in a friendly and respectful attitude....Hats off to the team at the Verizon Company Store in Flemington, NJ!!!! read more

I was a long time customer with Verizon till I looked into other service providers and found I was paying way too much for service. I switch my service and canceled Verizon to get a bill in the mail for 4 time the amount of my normal bill. After waiting for over 2 hours on hold, I asked what this is for, my contract ended a year ago and now they tell me they are charging Earling termination and won't remove it. Beware of Verizon scam, read more

I will keep going to this Verizon store just because of Nick. His customer service goes beyond and I mean he treat you like a human. With him it isn't about the money he goes above and beyond to make sure your leaving that store happy and taken care of. He doesn't rush you like some employees there. He is also knowledgeable about everything you need from phones to tablets. If you had a bad experience it's because you didn't go to nick. read more

You would think as a customer the reps are supposed to give you 100% satisfaction. My mother in law went to upgrade her phone and she left with the same model and her plan updated to the highest plan. She doesn't speak English and they didn't speak Spanish. Crooks and very disrespectful. read more

I think the customer service is worse than Walmart. Irritating that they tell you that have a great deal. Seems great, but they don't tell you the perks you lose when you switch plans. I went from 5g to the 4 g because of all the goodies you get. Didn't tell me I would lose my hotspot. I was online with a customer service rep asking about compatibility or the Orbic 4g. They wanted to do a credit search. I have been a customer for more than 20 years, they know my credit standing. The chat was useless because she seemed to know less than the 69 y/o asking the question. read more

I took my iPhone X for a SIM card change in the morning. After that, the phone worked well at the store but it stopped working once I got home. I called Technical Support. They did not find any issues with the cell towers in my neighborhood. After trying many things to deal with the issue, they advised to go back to the store and get a new SIM card. When I went to the store in the afternoon, the person at Verizon in Rt 202 in Flemington flatly refused to change the SIM. Without any evidence, and contrary to the Technical Support advise, he said that there was a problem with the towers; that I had to wait even if it took days for the service to be restored. When I asked for more details, he was totally rude, and pugnacious. It is correct that the phone worked at the store - which was befuddling - but he did not try to figure it out, and help me. I called Technical Support again. It turned out that the SIM card they installed was for the 5G network. An iPhone X does not support 5G, and that is the reason my phone was acting all wonky. Most likely, I will not go back to that store again. read more

Rude employee!!! it's the only one close to me but nope will take my business elsewhere perhaps to bridgewater if I have to drive out of my way to get exceptional service. Stop badgering me and answer my questions regarding the phone and things related to the phone do NOT keep asking me If I'm going to purchase it a million times. They obviously work on commission but NO MEANS NO when I tell you the first time. Jesus Christ. read more

Didn't wait much for help but Tha associate that help us last visit, scammed us, offered a tablet for free we are still paying for 2 yrs almost twice what the tablet really worth, didn't give us much info, still 1 more year to pay for a tablet with bad reviews, please don't fall for their tricks read more

Warning to all: These Verizon stores are a scam, not actual Verizon company stores. Their job is to sell you upgrades, not help you with pre-existing issues. I dealt with two stores today. The Rt. 202 store sent me in an endless automated loop, trying to sell me upgrades and new phones, and the location by Lowe's falsely told me that Verizon will no longer be selling flip phones and I would have to upgrade to a smartphone in January. I was misinformed to my face, as I finally got in touch with the actual Verizon company and given the proper information, including the fact that these stores are barely associated with the company, and rarely give out correct information. And by the way, for anyone who wants to know, Verizon still makes 4G flip phones and they will not stop working after January. The legitimate technical Verizon assistant, Lisa, gave me all this info over the phone, was friendly, truthful, and so helpful. She set up phone meetings with me and took her time to answer every single question. I give Lisa five stars, but if I could give the Flemington Verizon "stores" a star review, it would be zero stars. Skip the stores and call the actual company. read more

They seemed to have decided to put it in through our bank instead of a check and it happened pretty quickly. So I gave them a better review. Still very busy and hectic, and if that commercial about them charging you for going over your data is true = total rip off. I've wasted hundreds of dollars and lots of stress trying to pay these kind of "sneaky" fees off in the past. Just get a touch screen pad (I Pad) and use Wi-Fi. We werent met to browse the internet 24-7 that = greed. It's also dangerous. Read the book Disconnect!!! read more

Emily did an awesome job helping me get my new phone, great service and great employee! THANK YOU!

This store used to provide great customer service and tech support. Not anymore. I brought in a replacement phone to get everything switched over and I was told that do not do this. They said, "they would teach me how to do it". I told them I wasn't interested in that and one of the reasons I have Verizon is for them to provide this of type service. After a few exchanges with the male manager regarding customer service, one of the associates sort of helped. It appears that the stores are only interested in sales. Shame on them. They blew a great business model and now are no better than the rest. I will be looking to switch. read more

Every time I visit this store there are issues with rude associates. Visited yesterday to upgrade my phone. Was not interested in the monthly insurance. Politely said no to the girl at the counter. She asked me there more times about insurance on the phone. I again said no. She then said perhaps I could buy it for just three months only. No means no. Who needs this badgering. Normally I buy my phones online where there is no issues and much better deals. Also I was told online I could order a phone and pick it up at this location,yet the associates in this location told me I could not do this. I went out to my car and called Verizon back and they asked me what store told me this and I said this store near the Kohls in Flemington. The person I spoke with told me she was going to place a call to this location. read more

Went in for the BOGO offer in January. The rep never mentioned to us that, yeah, it's BOGO. But both devices need to be purchased on a device payment plan, then the "free" device will be paid back over 24 months of bill credits. What a scam artist. read more

I've been to this store many times and every time I wait patiently for over an hour with no store associate to ask if I'm being helped. I see multiple associates busy but if there is a line which is being used for serving customers is definitely not First In First Out. I've been to other stores and the service is definitely a night and day difference. If your looking for customer service or quick turn around stay clear of this store. read more

After attempts at other Verizon stores were unsuccessful to resolve my problem, Hope at the Flemington location was most helpful, kind and compassionate. She really showed true customer service. I will make sure to go back to this location when I have to renew my contract. These days customer service is lacking in most places. read more

Service sux in the mall. Recommed the standalone store

I can't say enough about this store and Ryan in particular. About two years ago, I walked in the store very distraught as my flip phone was slowly losing power and was unable to be charged. Unfortunately my dog had just passed and I was about to lose all the pictures. Ryan was having trouble saving them but kept my phone with the promise that he would save and transfer them and he did. Fast forward to present day and I brought in a run over crushed phone. Once again, he went out of his way to help me. He really went the extra mile. I would only see Ryan in the future. read more

Worst experience ever! I told the customer service person what my issue was with the product and he just walked away. He acted like I was the idiot when he was the idiot. I don't know if it's just this Verizon store but they have never been very customer oriented. read more

Customer service is lacking here, called about a phones availability and apparently sales is a associate that speaks little to no english. I was told she was "outside" and couldn't help me and to wait for her to call back in 5 minutes which never happened. I went to the store only to be judged by the manager who basically told me they did not have it and to look at the other more expensive phones with as much enthusiasm and emotional range of a teaspoon. Stop with the upselling, I have been a loyal customer for years and have dealt with the store alot from them deleting my entire phone contacts and info when changing phones to nonexistent customer service I might stay with verizon however I am never purchasing from this store again. Corporate definitely needs to examine their managerial staff pronto. However some of the staff is great however a few bad eggs ruins the bunch. read more