FIrst- I honestly do NOT give out 5 star ratings unless they are warranted. And in this case, they most certainly are. My wife and I had made an appointment with Stephanie at this location, to upgrade our cellphones. We arrived about 10 minutes earlier than our appointment time, and Stephanie, a young, new employee, did a fantastic job getting us transitioned and setup on new iPhones. Super job by Stephanie and her Manager who also assisted us. The level of patience, understanding, empathy, and service here that we experienced is what QUALITY Customer Service should aspire to. Bravo. read more

I tried the reservation system for this store; my appt. was at 11:00 a.m., I walked in at 10:56, realized I needed to check-in on-line and did this at 11:04. The two customer service rep's were busy -- there was another rep that finally came out and helped a customer at 11:20 (estimate) yet never contacted me. I looked at my check-in at 11:24 and apparently rechecked in, but gave it another 15 minutes. Finally I walked out at 11:40 p.m. What is the purpose of an appointment if you make no attempt to keep it. I'm a long-time Verizon customer -- over 15 years -- and this store has been slow in the past, so much so that I traveled to the Medford TCC store to get my last iPhone a couple of years ago. I will give the other TCC store in GP a chance, but I'm done wasting my time at the Union Ave. location! read more

I had a very good experience. I worked with Coby . He was so patient and kind. He spent a good hour with me. Answered all of my questions. I left with the phone and plan I wanted. read more

Absolutely horrible customer service! Stopped in on Saturday, May 10, 2025. Three customers ahead of us and only one employee whom was dealing with one customer. Not once did he acknowledge us even after walking next to us while we were waiting. A simple hello would go a long way. He was super slow and after 30 minutes of waiting, we left. I don't understand why this business has one employee working on a Saturday when most people are off and need to take care of their cellular issues. read more

Kacy worked with me on purchasing a new iPhone the first of November. He spent a good hour+ giving me cost saving suggestions and was so very helpful, polite, and knowledgeable. We can sure use more Kacys in the world today. read more

Waited for ever while employee just stares at computer playing minesweeper. Was willing to buy new phone and was completely ignored.. too bad for them read more

Mark was very patient and helpful, way better than the corporate store in Medford. Highly recommended!

We got great deals at this store. My girlfriend's android phone expired, so she went to the Verizon store on Union Ave for a replacement. John got her a nice price on both an iPhone 14 AND a new iPad, for about the same amount that we were expecting to pay for a new phone by itself. Thanks John! Good store, good people, we are very happy. read more

Awesome service. Kacy spent time going over phones and working very hard to help my octagenarian parents select the best service plan while upgrading two phones and an iPad. He was patient, helpful and very very knowledgeable. There was zero upselling. I highly recommend this store and Kacy. Thanks Kacy, you made our experience a very pleasant one. read more

This place is a fucking joke, waited for over an hour, only two customers in the store and never even talked to me, I'll take my business somewhere else... same story every time we come here read more

They will lie to you, sell you a defective phone then not honor a return and make you go through Verizon tech support to get it fixed. Be sure to avoid TCC Verizon stores and go to a corporate Verizon store. read more

Javier and Ryan are AWEOSME with their customer service. On top of EVERYTHING and treated my family like royalty even though I looked horrid (LOL) Thank you Javier and Ryan for everything. Please stop by and try them out!!! You both ROCK!!! read more

We had a very good experience at this store on Union Avenue. We were acknowledged at the door and waited 5 minutes. Carrie worked with us for 2 hrs. straightening out our bill. Bottom line, we saved $80.00 a month!! A lot of charges we were unaware of. She has a lot of patience and was extremely helpful!! read more

Monday May 31st, they called the cops on me to have me trespassed for the sole reason that I would not wear a mask or show my "vaccination card". I have been a Verizon customer probably close to 10 years and have used this store in the past. I was there that day to purchase 2 new phones as it was time for an upgrade. I was not rude or belligerent but I stood my ground because no one has any right to request any sort of medical information from a customer as a means to serve them. If you are ok with having your rights stripped from you or being segregated from another group of people because you will not simply comply, then this is the store for you. On a separate not, if you do your shopping online and speak with REAL Verizon employees you will be pleasantly surprised by how much more they can actually do for you. TCC Verizon is an authorized retailer and in no way will have my business nor anyone else I can reach regarding this matter. I suggest anyone who reads this review to do your research and stay away from TCC Verizon Authorized stores. read more

I am not surprised they have a low rating. It you use this store, write down everything said and have them sign. I bought a new S9 through this store w/ the store manager who said do XYZ. Well, Z was simply going to Walmart for a screen protection because he felt the ones this store has are not good. I was to come back and they would put on free of charge. I did as directed but the store manager was not there. The employee told me, 'oh, he was a temp store manager & there would be a charge'. If they can't follow through with something like this, how can I have confidence they can handle something more complex? To top it off, I was the last person standing in the store at 1215 PM. It's not like they were busy. read more

Great service! Javier got us switched from another carrier and set up with a new plan and phones, all with a smile. He is based at the Union Ave. store but helped us at the Terry Lane location. He is very knowledgeable and professional. read more

Javier was totally amazing ~ helpful, patient, knowledgeable. I walked in with 2 phones that I had unfortunately purchased from Costco. The guy at Costco made the error of deactivating our old phones, sayig he activated our new ones ~ NOT! Javier saved me a trip to Medford to have them help me. Javier had received some training recently that paid off ~ I left a very happy and relieved Verizon Customer. Kudos to Javier!!! read more

Javier assisted me in replacing my phone. He was professional yet friendly . I had avoided this location as a few years back staff was unhelpful and a bit rude. All staff I encountered this visit were awesome read more

Just sick of AT&T shit service area here in the valley. Javier here at Verizon is the guy you want. He took care of all my 8 phone lines to get switched over and did it with such expertise that the 1 issue we ran into he corrected it. Highly recommend Javier to everyone that walks in there with phone issues. Want to thank him Very much read more

Here's another one star review for you I agree with all the other people that write one star reviews we went in to this so-called business to purchase a phone I guess the people behind the counter aren't educated enough to give us the right information bottom line is they admit to doing wrong but are still charging us the $325 for their mistake. Daniel the manager is not friendly not helpful and not going to have my business anymore good luck read more

No matter what time of day I come into this location, I wait for a very long time. Never are there enough people working behind the Counter. I usually will see someone behind the counter not helping costumers but working on other things; presumably a manager. Unfortunately this location is the one I'm forced to use. As I wait here yet again, I have watched four different people leave because of the long wait time. Please get more help in this location, or a system that your employees can use with more ease. Simply paying a bill should not take this long. Sad face. read more

Went back today to see about a new cell phone for me. Will F. does not work there anymore. 2 sales persons behind counter helping 2 customers. No one made eye contact with me or said "Hi, be right with you". Stood around for 5 minutes and left. Did not like the vibe or atmosphere in this store. Hello Rachel I. I did not mention my attempts to call this store and see about hours, etc. Phone rang....and rang...both before and after your 0900 opening. No voice mail. I went to other TCC store on Terry Ln., near WalMart and had a GREAT experience, i.e. Corey. read more

Went to this location today and was very disappointed. The store was very disorganized and the staff had the customers arguing about who was first in line. Unpleasant staff members and all around a bad experience. Not going to give my business to them and recommend nobody else does either. read more

The wait is very very long at the store. You can call and make an appointment and as soon as they acknowledge you are there you don't wait in line. They do not great you when you walk in the door you just sign in on the sheet and wait, no eye contact no hello. I called regarding a question about a promotion I was promised by switching to Verizon and was told I had to make an appointment they could not speak to me over the phone about my account because of company policy. I made an appointment for the next day. He did not have my answer and said since the salesperson I signed up with quite he can't access her paperwork. The person who can has been off work so give him a day or two. Today is day 5 with no call back. I even called and left a message asking for a call back. Also....to top it off the cell service in Southern Oregon is terrible. My only reason for switching is that they support the Apple Watch series 3. That won't be enough to keep me a customer, but my husband may stick it out until Uscellular supports his watch. read more

I just moved here and have been in the store three times and all three times I've had a terrible experience. Not enough workers you wait for hours and there's only one or two people in front of you. I tried to call and they put the phone down and I was left on hold for 18+ minutes before I hung up. And I was calling because it was their fault for not giving me the box that I need to register online with. Super unprofessional will probably never go in there again and less I'm super desperate. read more

This place sucks they're really nice when you're buying a phone and need help setting it up but come back later with a question they don't have time for you read more

I bought a $35 phone charger there. I ended up not needing it and returned it 4 days later with packaging and reciept. Apparently if you return something that is over $5 (which is basically EVERYTHING in the store) you will get your refund in the form of a check in the mail! No where in the return policy does it state this. I can maybe understand a refund in the mail for an item over $100, but this was a basic charger for a measly $35. Again, NO WHERE is this written in the return policy. I followed 2 other customers in the store. The manager greeted us and then went in the back because he was "training" an employee and could not stop his training to help the now 4 people waiting in line with only one employee at the counter. He also never came back out while we waited 5 or more minutes for other employees to magically appear. Also, it has been almost a month and I still have not recieved my refund. This place is the absolute worst. I recommend driving to Medford if you have the time. read more

Our Verizon Rep, Eric, was great. Helpful, knowledgeable, efficient. I would highly recommend asking for Eric. Great guy! Thx Eric for handling my Granddaughters issues. Also the Verizon store was clean and neat. read more

My phone had stopped allowing me to send pictures from my gallery through my text. Tried fixing it myself, no luck. Stopped at Verizon, no waiting. Tech Freddie helped me and in no time had found problem, fixed it and took the time to explain to me why it happen and how he fixed it. I also noticed he was the only tech that greeting each customer as they entered the store. Nice, friendly, knowledgeable guy. Ask for Freddie! read more