Great customer service. Came in for a phone left with a phone no hard selling store was clean and…read morewell stocked with pretty much any phone. Just a FYI this location. Only sells the LOWER GB iPhones the higher are the ones you must have ordered and shipped to yourself or store. Also they were sold out of the iPhone Air which was a total bummer but hey beggars can't be choosers went with the 17 pro max and splurged a bit. If you have your CAC bring it they do offer first responder discounts so nurses hospital workers make sure you have access to your work emails you can get on 1stNet and trust me it's a massive game changer with how cellular works for att and the prices are cheaper. (Not a sales rep just giving the facts)

Just a heads up to everyone -- be careful when returning phones. Some places will leave the service…read moreactive and keep billing you because they make commission off the line staying on. They may also add insurance without clearly telling you, since they earn commission from that too. Always double check: * Your line is fully canceled * Auto-pay is removed * Insurance/features are taken off * You get a printed confirmation or receipt showing everything was canceled and returned properly Check your next bill carefully so you don't get hit with extra charges you never approved.

Not this store specifically but AT&T as a whole. They will allow for accounts to be opened up in…read moreyour name twice within a year! The first account dispute had taken over 6 months to dispute since I was not able to speak with someone in the fraud department and could only speak to a customer service agent that kept trying to have me pay the original amount of $120. Even though they confirmed that the accounts I was able to access were closed out 2 years prior and home address and phone number did not match any of their accounts. I was only able to remedy the situation after filing a dispute through a consumer credit bureau. After only a few months of having my first dispute resolved I am now getting collection calls again and my credit was affected this time for $100. Once again I am not able to access any account information as I do not have any of the information that is associated with the account (phone, number, home address, or pin). Again I am still not able to speak to someone in the fraud department and they closed out my case for insufficient account information. Information that I do not have as I don't have an active account. Stay away as its apparently extremely easy for someone to set up an account but impossible to close out unauthorized accounts.

Went in store to transfer my sons phone number into his own name and account store associate can't…read morehelp must do online or call 611. Absolutely useless

Michael fixed my voicemail issue in less than 5 minutes. He is an awesome guy. Ask for him if you…read moreneed assistance.

This store is an absolute joke. I would give 0 stars. The staff is rude and does nothing to help…read moreyou once you purchase your phone from them. I was told by the short haired girl that she is a sales associate and not responsible for what happens after the purchase. This is terrible customer service. The manager is also incompetent and they really all could care less what issue you have with your phone. Its no wonder this carrier is dying and unpopular. Do yourself a favor if you have AT&T and get a decent carrier.

Great value, great selection good service ZAK was wonderful asset and health answer all my…read morequestions and got my new account established

Melanie is by far the best person I've worked with. She was very transparent and wrote out…read moreeverything so I knew exactly what was going on and what's going to be new. She saved us $85/month on a family plan because we were on a retired plan, it's unbelievable. Thank you so much!!

This place was 1st class! Jimmy told me over the phone what I would need to get equipment-wise…read morethen I came in with it and he set it all up on a plan in around 5 minutes activated and paid, it was impressive! Amazing customer service, friendly, obviously competent, highly recommend! Jimmy is top notch.

The interior doesn't inspire confidence in AT&T. No one there looking at products. The displays…read moreseem somehow out of date. However the gentleman that helped us was very knowledgeable and friendly, all in all he was a very good representative of the business. The AT&T service we've had on the AT&T line hasn't been great and I can't recommend then as a carrier but if you use AT&T Warren is the employee to get assistance from. I'm giving 4 stars because of his help.

WARNING!!!!! AVOID THIS STORE!!!! THE STORE MANAGER JESUS…read moreHAS NO ETHICAL FORTITUDE!!!! On Saturday, August 30, at 2:30 p.m., my husband and I visited this AT&T Store ( 9980 West Happy Valley Road, Suite 1150, Peoria, AZ 85383) to replace his iPhone 11, which intermittently would not accept calls. We worked with Jesus, the store manager. My husband wanted a phone of a similar size to his iPhone 11 but with more storage capacity than 128GB, since his existing device was full. After reviewing options, we agreed on the iPhone 16E with 256GB of storage. Jesus initially placed an order for the 16E with 128GB in error; however, he never alerted us of this. He later canceled that order and placed a second order for the 16E with 256GB. At that time, he indicated that the order could not be changed further, and we were told my husband could use Wi-Fi on his old phone or insert his SIM into another device until the new phone arrived. Because according to Jesus, my husband's old phone had broken" during this time. Before leaving, we requested to purchase a phone in stock at the store instead, but were told this was not possible because the order had already shipped. We left the store at 4:39 p.m. without a working phone. Jesus ultimately was unethical and never took ownership, accountability, or apologized for his deviant behavior. That evening, we attempted to activate my old iPhone 11 for my husband's use by contacting AT&T at 611. The call center was closed. We called the store back and spoke to Jesus, who suggested purchasing another phone at a different location, and again, he didn't apologize. At 6:17 p.m., we went to another AT&T location: 13757 W Bell Rd, Suite 103, Surprise, AZ. We were assisted by Anthony and Priscilla (store manager). After reviewing the account, they determined that the previous order had not yet shipped but was locked, so it could not be canceled. They explained that because the first store was an Authorized Retailer, their ability to assist was limited. During this process, it was discovered that my husband's phone number had already been assigned to the pending order, which prevented us from activating it on another device. Because my husband works in healthcare and is sometimes on call, and because we also have a son deployed as a firefighter in California, having an active and working phone number is essential. The inability to receive calls during this period created a serious communication issue. To provide a temporary solution, staff at this second location assigned a temporary number to my husband's old iPhone 11 so he could use it until the ordered phone arrives. Showing everyone that the phone was, in fact, not "broken". Again, Jesus was being unethical and lying. This resolved the immediate issue of being unreachable, particularly important as my husband works in healthcare and is sometimes on call. We left the second location with a working temporary phone number. We plan to return to this store to purchase our next phone once the pending order is resolved. Key points from this experience: *The initial order was placed incorrectly as a 128GB device instead of a 256GB. *The second order locked my husband's phone number to a device that had not yet shipped, leaving him without phone service. * We were unable to cancel the pending order through the AT&T app or in-store. **A temporary number was ultimately provided by another AT&T not an "Authorized Retailer" store, to restore phone service. We also purchased internet services while we were there. Anthony and Priscilla were so accommodating, helpful, and resolved our issue the best they could; it was the least we could do. We wanted them to sell us a new phone for their time and trouble, but they knew that was not ethical or the way to solve an already horrible situation. We will be going back this week to replace our phone; we will never go to that other store. I cannot in good faith support a store that allows its manager to be this person with no ethical fortitude at all! My advice is to take all of this to heart and understand how this store is run, who is running it, and read the previous reviews on Google. I even found someone who said their GM (not sure if it's current or previous) is also unethical. We chose this store due to its location of where we live, and thinking of convenience, there was nothing convenient about it considering this ordeal went on for four and a half hours!! We still have to deal with the fallout after a long holiday weekend of this manager's unethical decision to port, park, and assign my husband's number to an ordered phone just sitting in a warehouse, all because he wanted to "ensure" a sale! I hope this "authorized retailer" owner sees what kind of business their staff is running and makes some serious changes before everyone boycotts their business. Sincerely, a long-time ATT customer for over 15 years.

9980 W Happy Valley, 2 experiences. About 2 months ago we were so disappointed with the service we…read morereceived, we did not want to return to that same store, but had a residual problem from the first visit. So we did go back around 2 weeks ago and were helped by a young man by the name of Zachary who solved all of the issues and had a excellent attitude, the complete opposite of the service we received the first time. He was patient and explained everything in detail, as opposed to the first visit where we were dealt with by someone with a don't care attitude and solely interested in the upsell. Thankyou Zachary, you did an outstanding job.

I thought businesses were supposed to say hi , lol. Customers waking out and no greeting or way to…read moreknow if you will ever be helped LMAO. Trying to make a Christmas one year after my daughter died. They couldn't do any worse tbh LOL save your time. If only -10 was an option

Andrea was the only person in this entire company to get my account straightened out. I cannot…read morebelieve how amazing she handled a hot mess of a situation. Thank Andrea!!!!

recently went in to upgrade a phone and come to find out a month later I have insurance and att…read morenext up added on my account. I never gave consent nor was I even asked, they literally slammed my account to meet their metrics. If you visit this store make sure to stay away from yanelcy V (FYI I'm a AT&T retiree.. management/ employees should know this is unacceptable to anyone's account )

I wanted to upgrade my phone and went to 4 different stores before coming here all in an effort to…read more find the best customer service. PLEASE COME TO THIS STORE AND ASK FOR EDDIE!! I came in Wednesday and Eddie provided great customer service and took the time to professionally answer all of my questions (and there were many LoL) and wasn't pushy at all. I told him I'd be back in a few days, he remembered me, had the 2 phones I needed to decide on and above all has a great attitude and is friendly to other customers and his co-workers. Customer Service absolutely makes a difference, thanks Eddie!

Nate was amazing!!! He helped me right when I got in, and when I was very indecisive on what I…read moreshould get he helped me fully and politely without any attitude. I actually decided to come back and get a phone because of him being so nice! I really appreciate the help even if I might of be a little difficult considering I didn't know what to get haha. Definitely recommend this store !!

Definitely considering leaving this service, I already have issues with AT&Tas a service in whole…read more The fact that this location can only accept debit but asked what would I pay with? Why would you ask if the only option was debit. Sorry but it is either laziness or just more issues you have to deal with being an AT&T customer! The worker at the time has long thick braids. I'm sorry but will not come to this location ever again.

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

Do not trust this company! They outright stole my phone when it was exchanged for a new one. They…read morepromised to pay $350 for her phone. They take your phone, then promise you will see it on your bill, but they never did. We called, and they are refusing to return the phone or give us any money for it. They are straight-up thieves. Do not deal with this awful company. No confíes en esta empresa! ¡Directamente me han robado el teléfono cuando lo cabbie por uno nuevo! Prometieron pagar $350 por su teléfono. Se llevan tu teléfono y luego te prometen que lo verás en tu factura, ¡pero nunca lo hicieron! Llamamos y se niegan a devolver el teléfono o darnos dinero que prometier on. ¡Son unos ladrones descarados! ¡No hagas tratos con esta terrible empresa!