Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

this At&t is good they talked me into a promotion & trade in been with At&t for 2 years there…read moreconsistently making additions with customers service is the golden rule especially when word of mouth goes around faster then any coperate sale!" There very helpful we'll mannered they Listen & is a genuine good business!"20 Stars review if there is enough room they do outstanding work & it shows in the amount of customers that flock just to business with them!" Congratulations on a excellent location & good relationships with its customers "Hard work always pays its self job well done

I was trying to switch from sprint to AT&T at first sale rep was nice and friendly because I was…read moregetting 4 phone. He said that he had to run a credit check on each phone one by one and told me I need to put $1,200 down . I told I was going to he got real rude and said he already started to switch it over I got my number looked out he was Yelling at the customer service on the phone and telling them I cannot afford that kind of payment trying to embarrass everybody and be a little people if you go there don't ask Len R .... I went a different AT&T story ( McKinley mall ) they took care of us right away got four phones with zero money down the same day .... thanks for nothing Len R !!!!! Real nice customer service skills

I would avoid this AT&T location and go to the one down the street instead. The service there is…read moremuch better. When I walked in, none of the representatives greeted me. They were sitting in the back and simply called out, "Hi, how can I help you?" without ever approaching customers. I also noticed similar interactions with other people in the store. The overall atmosphere made it seem like the staff didn't want to be there. This is a customer service job that people apply for, interview for, and ultimately choose to accept. If you don't want to work in customer service, no one is forcing you to stay. I understand every location can have an off day, but the level of customer service at this store was well below expectations. Unfortunately, it was one of the poorest customer service experiences I've had.

My husband's phone suddenly flipped out and he needs it for work. We could not get it to do…read moreanything! So as we are A T & T customers we went to their store near us. We were so fortunate to have Brook assist us. We both got new phones as ours were both very old and she really helped us find a great deal and saved us money every way possible. Somehow she even managed to get his phone working enough so his information on it could be transferred to the new phone. She made us happy to be loyal AT&T customers!

I went in for a phone upgrade. The salesman brought out an Apple watch and an iPad. He asked which…read moreone I wanted. I said I don't need either. He said take it, you're entitled to it. He said my bill would go down by $30.00/mo if I changed autopay to my checking account. The iPad was free. My bill went up by $53.00/mo. I called AT&T, they refused to help. I called the store. The manager groaned and said oh he meant the iPad would be free because you would get $30 off with autopay so your bill won't go up. It's not free. The service is $21.99 per month plus the payments for the $500.00 iPad. This is blatant bait and switch and fraud. Stay away from this store and AT&T. They are scammers

Well have been having issues with our service and billing, but real reason was to get my husband a…read moreworking phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone. Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves. This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store. Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store. They need to get their act together and take care of everyone to the fullest.

We went into the store to get my husband his first Apple Watch, Michael F. helped us. He was very…read morenice and knowledgeable. We were in and out very quickly which is appreciated. We will go out of our way just to use this location to have Michael assist us again.

Terrible customer service. Didn't even acknowledge us entering and then started talking to a friend…read moreabout sneakers. Don't go there.

I was in this location twice this week and received excellent service both times. Jay went out of…read morehis way to help me responsibly recycle old cellphones. Yesterday, I had to swap out our internet gateway for a new one and it took maybe all of 5-6 minutes. London was very efficient and professional. Kudos to both of you!

I love this location. The staff is ALWAYS pleasant and eager to help out with any questions. I love…read moreT Mobile Tuesdays because they usually give out some cool prizes. I was however disappointed at the Starbucks gift card fiasco they had last week. There is no way anyone got one Other than that I recommend you download the app and grab the freebies offered

Sokat was amazing,, he helped me with a new screen order and set up Netflix!! Friendly and…read morepatient! I'll be recommending him to my circle!! Thank you!

Corey was the sales rep and he was excellent! Thorough and courteous. I would definitely go back to…read morethis location!

I just needed a new battery for my phone from 2020. I had originally gone to Ubreakifix and after…read moretwo months of them claiming to have ordered me a battery twice with zero outcome I gave up. Apple had the battery in stock and had it ready to go in two hours! I was also stunned that the price was $22 LESS than my other quote! This was an excellent experience with minimal waits in store and pleasant customer service. Thank you Apple!

Saleswoman Iana is the best person I have ever dealt with at Apple Galleria. She made our…read moreexperience of buying my wife a new IPhone very pleasant. I couldn't believe how nice she was and how knowledgeable she was. I bought an IPhone earlier in the year and had a young guy for a salesman. He was the coldest most useless person ever. His answer to every thing I asked him was I can't do that. He then told me to go to Verizon if I needed help. Iana should be teaching training classes to do sales in that store. I have never met anyone at the Apple Store who was so pleasant and knowledgeable. If you go there for help ask for Iana. You won't regret it and you won't believe it.

They helped me a lot. Got me new phones cell service and more. With little to no wait. Exactly what…read moreI need.