I was in this location twice this week and received excellent service both times. Jay went out of…read morehis way to help me responsibly recycle old cellphones. Yesterday, I had to swap out our internet gateway for a new one and it took maybe all of 5-6 minutes. London was very efficient and professional. Kudos to both of you!

I love this location. The staff is ALWAYS pleasant and eager to help out with any questions. I love…read moreT Mobile Tuesdays because they usually give out some cool prizes. I was however disappointed at the Starbucks gift card fiasco they had last week. There is no way anyone got one Other than that I recommend you download the app and grab the freebies offered

Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

I went there yesterday 8-14-26 to get a new phone and I had an appointment at 6PM. The three ladies…read morethat were working there were knowledgeable, kind professional and walked an old guy, me, with little technical experience through the purchase of a new phone. I don't write follow-up's but these three ladies did a fantastic job knowing that I was frustrated because of all the unknowns but they talked me through it, made me laugh and deserve a shout out. It was at the end of their shift, they knew the new phone purchase could possibly take 2 hrs with all the downloads required from an old phone but they still with a smile and professionalism got everything completed . To the three ladies working last night .... GREAT JOB.... Jerry Pazderski

Spectrum is a very busy place i found out! My wait was about 20 minutes. I went to buy a new phone…read moremy 1st one came in the mail 3 years ago so I wanted to do in person. I looked what was on sale on line but looking at the picture didn't convince me what one i wanted. I'll tell you this was no Verizon experience! I asked the 19 year old worker if I can see the phone before I buy he said you can look at the ones they have on display. I said I want to look at the back for the camera! He said to me "didn't you look at them on line" I asked about the phone he said he didn't know about it! I didn't feel comfortable with that phone so I asked him to stop the order and I asked for a more expensive phone then he had an option he said it had a better camera can hold more data and how much I had off and other details. Did he just wake up after I got the second phone poor service next time maybe I'll go to Cricket I almost got on my daughter's plan I probably would have payed less money for the same phone and the guy that helped her was great! So much for loyalty even though it's only my second phone with spectrum in 3 years have to think about for my next phone!!

Just spoke with Michael. Very polite and so easy to work with He fixed my problem with ease and…read morefelt very confident and comfortable with him Thank you Michael

I just needed a new battery for my phone from 2020. I had originally gone to Ubreakifix and after…read moretwo months of them claiming to have ordered me a battery twice with zero outcome I gave up. Apple had the battery in stock and had it ready to go in two hours! I was also stunned that the price was $22 LESS than my other quote! This was an excellent experience with minimal waits in store and pleasant customer service. Thank you Apple!

The employees here are awesome. This is my go-to spot for any phone-related business I need it…read more So I'm on my father's cell service plan, and we have been for a couple of years now - he used to get a good deal through his work service plan, but we recently switched to another plan that isn't supported by his work. But, we're now getting unlimited data (we use so much of it between myself, father, and brother so it was necessary), and we have to make payments on our phones. Going back to when we had our old plan (getting good, cheap deals on phones and having a set amount of data we could use each month), I got a refurbished iPhone 5 (my first iPhone, ahh the memories) for a pretty good price. Within about a week or so, the camera just stopped working, so I brought it to this store. I explained my situation to them right away, and they immediately took me in to check my phone out. This was a few years ago, so I don't really remember what was done exactly, but since my phone was under warranty and it was under 30 days of me having the phone, they offered to just replace the phone entirely. They ordered a new one on the spot for me, it mailed in under 2 days and I enjoyed an iPhone 6 for a couple of years! Flash forward to my most recent visit - that very same iPhone 6 had seen better days, and my dad suggested we just go and get new phones (he needed to replace the one he just bought, since it wasn't very good for pictures/video). We were helped immediately after walking in, and we explained exactly what we were looking for to the man who was helping us. He was very helpful in describing the iPhone models they had, plus recommending my dad try a Google Pixel phone if he wanted to take fantastic pictures. It didn't take very long for us to upgrade our devices on site - I think we were only there for a little over half an hour. But all of our needs and wants for our phones were easily communicated to the Verizon employee who was helping us, and he was very thorough in explaining our package options, updating our devices, and setting up our new phones. We both walked out of there with brand new phones, plus some accessories. This Verizon store is definitely my favorite in the area, and I know I'll be returning whenever I need some assistance with my cell service!

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

David at 2521 Walden Ave, Cheektowaga, NY 14225 was super helpful switching us over to a family…read moreplan! Very patient and extremely nice! He made switching a couple of the lines over to Metro PCS easy and painless. Highly recommend checking out this location and switching over to Metro PCS. Really great service, he went above and beyond!

I am not the type of guy that likes going to the store to shop. I do everything online, but due to…read moreT-mobile buying out Sprint. I had to come to the store and get my account updated to T-mobile. While getting my account in order I also was interested in upgrading the family phones. The associate taking care of me was really good. She explained everything that I needed to upgrade. They didn't have the data plan that I had with Sprint, but they found me a data plan that I was comfortable with. After a bit of time of changing everything over I was set and left happy. Due to Covid, the phones were on back order I received my phones 3 weeks later.

We stopped in the Galleria location one Sunday afternoon to see about moving to TMobile from…read moreVerizon. What a great experience with Andrew! He transferred all 3 of our lines without a hitch and activated 2 new phones. We've had no issues whatsoever. Great experience!

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

this At&t is good they talked me into a promotion & trade in been with At&t for 2 years there…read moreconsistently making additions with customers service is the golden rule especially when word of mouth goes around faster then any coperate sale!" There very helpful we'll mannered they Listen & is a genuine good business!"20 Stars review if there is enough room they do outstanding work & it shows in the amount of customers that flock just to business with them!" Congratulations on a excellent location & good relationships with its customers "Hard work always pays its self job well done

I was trying to switch from sprint to AT&T at first sale rep was nice and friendly because I was…read moregetting 4 phone. He said that he had to run a credit check on each phone one by one and told me I need to put $1,200 down . I told I was going to he got real rude and said he already started to switch it over I got my number looked out he was Yelling at the customer service on the phone and telling them I cannot afford that kind of payment trying to embarrass everybody and be a little people if you go there don't ask Len R .... I went a different AT&T story ( McKinley mall ) they took care of us right away got four phones with zero money down the same day .... thanks for nothing Len R !!!!! Real nice customer service skills