Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

I went there yesterday 8-14-26 to get a new phone and I had an appointment at 6PM. The three ladies…read morethat were working there were knowledgeable, kind professional and walked an old guy, me, with little technical experience through the purchase of a new phone. I don't write follow-up's but these three ladies did a fantastic job knowing that I was frustrated because of all the unknowns but they talked me through it, made me laugh and deserve a shout out. It was at the end of their shift, they knew the new phone purchase could possibly take 2 hrs with all the downloads required from an old phone but they still with a smile and professionalism got everything completed . To the three ladies working last night .... GREAT JOB.... Jerry Pazderski

Spectrum is a very busy place i found out! My wait was about 20 minutes. I went to buy a new phone…read moremy 1st one came in the mail 3 years ago so I wanted to do in person. I looked what was on sale on line but looking at the picture didn't convince me what one i wanted. I'll tell you this was no Verizon experience! I asked the 19 year old worker if I can see the phone before I buy he said you can look at the ones they have on display. I said I want to look at the back for the camera! He said to me "didn't you look at them on line" I asked about the phone he said he didn't know about it! I didn't feel comfortable with that phone so I asked him to stop the order and I asked for a more expensive phone then he had an option he said it had a better camera can hold more data and how much I had off and other details. Did he just wake up after I got the second phone poor service next time maybe I'll go to Cricket I almost got on my daughter's plan I probably would have payed less money for the same phone and the guy that helped her was great! So much for loyalty even though it's only my second phone with spectrum in 3 years have to think about for my next phone!!

Do NOT come here. Horrible service. 11am on a Monday morning, there was only 1 other customer in…read morethe store. All I needed was a phone case and I waited for 10min and the 2 people working couldn't care less. No wonder why the parking lot is always empty.

My wife and I visited here knowing we were getting new phones. Matt was very helpful in helping us…read moredecide which phones to go with. He helped with the transfer of content to our new devices. He did ask us if we wanted to purchase insurance and accessories, however he wasn't too pushy about buying extra accessories after we established that we weren't interested. Great customer service as Matt was positive and assured us the transfer of content would be successful. The only downside was the extra charge for transferring content to our new devices.

I just needed a new battery for my phone from 2020. I had originally gone to Ubreakifix and after…read moretwo months of them claiming to have ordered me a battery twice with zero outcome I gave up. Apple had the battery in stock and had it ready to go in two hours! I was also stunned that the price was $22 LESS than my other quote! This was an excellent experience with minimal waits in store and pleasant customer service. Thank you Apple!

Saleswoman Iana is the best person I have ever dealt with at Apple Galleria. She made our…read moreexperience of buying my wife a new IPhone very pleasant. I couldn't believe how nice she was and how knowledgeable she was. I bought an IPhone earlier in the year and had a young guy for a salesman. He was the coldest most useless person ever. His answer to every thing I asked him was I can't do that. He then told me to go to Verizon if I needed help. Iana should be teaching training classes to do sales in that store. I have never met anyone at the Apple Store who was so pleasant and knowledgeable. If you go there for help ask for Iana. You won't regret it and you won't believe it.

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

This Openbank promotion is a scam!!!!I joined Openbank on May 27, 2025 and I have still not…read morereceived my five dollars off per phone for the thousand dollar deposit I put in. This is the 7th month that I have had to call questioning where is my discount. I've had to call the last four months to Verizon and each time they tell me it's all set. It takes over a hour on the phone each time. Verizon doesn't inform their representatives about their promotions. I called angain the end of October and they don't even know what Openbank is. That's how good they keep their representatives informed about their promotions. I'm so sick of their incompetence. 25 years with them and that's how they treat their costumers. This review will go to all media and fcc anc bbb

David at 2521 Walden Ave, Cheektowaga, NY 14225 was super helpful switching us over to a family…read moreplan! Very patient and extremely nice! He made switching a couple of the lines over to Metro PCS easy and painless. Highly recommend checking out this location and switching over to Metro PCS. Really great service, he went above and beyond!

I am not the type of guy that likes going to the store to shop. I do everything online, but due to…read moreT-mobile buying out Sprint. I had to come to the store and get my account updated to T-mobile. While getting my account in order I also was interested in upgrading the family phones. The associate taking care of me was really good. She explained everything that I needed to upgrade. They didn't have the data plan that I had with Sprint, but they found me a data plan that I was comfortable with. After a bit of time of changing everything over I was set and left happy. Due to Covid, the phones were on back order I received my phones 3 weeks later.

We stopped in the Galleria location one Sunday afternoon to see about moving to TMobile from…read moreVerizon. What a great experience with Andrew! He transferred all 3 of our lines without a hitch and activated 2 new phones. We've had no issues whatsoever. Great experience!

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.