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Verizon Authorized Retailer, TCC

2.5 (71 reviews)
Closed 10:00 am - 8:00 pm

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Ask the Community - Verizon Authorized Retailer, TCC

Review Highlights - Verizon Authorized Retailer, TCC

There was no sale in it for Tim, but he was super professional, helpful and knocked it out in no time.

Mentioned in 3 reviews

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(92 reviews)

Rosslyn

For saying the things that the owner said in the documentary film "Billion Dollar Bully," I have a…read moretremendous amount of respect for them.

I have to thank Yelp for this one. I would have never found this place on my own and would have had…read moreto resort to the Geek Squad in my hour of desperation (oh the horror!). Granted, my laptop had been on its last legs for a while (I would go do other things while it woke up from hibernation). One afternoon, it just woudn't turn on. Oh shit! Guess who had backed nothing up? So I typed in "computer repair" into Yelp and this was the first non-Apple Store result. I will warn you, this place is not easy to get to without a car. It's in the middle of a residential neighborhood and required me to take a 20-minute ride on one of the16 series bus from either the Pentagon or Pentagon City Metro to get over here (I spared myself the Metro trek and just drove when I went to pick up my computer). Alex, the "chief geek" (his words, not mine) and owner, helped me out. He was very professional and helpful and even said he would try to fix my computer if possible, but only if it was cost-effective. He wasn't able to fix my computer, but was able to get all of my data off my hard drive. He also offered a free estimate (or rather, it went toward the cost of the data recovery) and recycled my old laptop free of charge. And he gave lots of good advice on what computer to buy next. I hope I won't actually need his services anytime soon, but I'd come back here in a heartbeat if I did. Even on the 16J.

Verizon

Verizon

(40 reviews)

Clarendon

I don't normally leave reviews, but Gavin at the Verizon store on Clarendon Road in Arlington, VA…read moreabsolutely deserves one. After my phone was stolen, I spent two days getting the runaround from Verizon and Apple. I walked into this store upset and at my breaking point. Gavin gave me his full attention and then spent 2.5 hours fighting with Verizon customer service on my behalf. I watched them hang up on him three times. He never gave up -- he said the customer needed to be helped, and he meant every word. Four hours later, everything was resolved. He got me exactly what I needed plus a $150 bill credit. If you need help and want someone who truly takes their job seriously, go see Gavin. He doesn't just deserve a great review -- he deserves a medal and a promotion. Exceptional human being. -- Kenneth Chiaramonte | 310-279-8021

Honestly, just top down, it was surprisingly how such a small issue was handled so poorly…read more The issue was cosmetic and the fact that I like to connect my devices (that can) directly to my router using an Ethernet cable and not WiFi. Pic A is how it began and Pic B is how the first tech left it. Said he didn't have the part and that I may need to buy it. Called my building's rep who was not very helpful and then called tech support (1-855-690-9105) I spent a lot of time on the phone with tech support who swore up and down that Verizon has all parts and that I shouldn't have to pay. They sent another tech, Cesar, who left it like the Pic C - was very upset and called tech support who this time said she couldn't find my account - that did not help matters. Called tech support again (who found my account) and even let them view through my phone's camera and they were baffled and said the techs should have it. Got the DC office manager who said he'd ordered the part...see the text pic and I bet you can guess what happened. A 3rd tech came by who was honest and said they just didn't have this part in the warehouse. Eventually I just bought the part myself and finished it myself (Pic D and Pic E) and I'm lucky the part came with extra screws as Cesar must have tossed some. It appeared as though the building Verizon rep was going to compensate me but it has been a month and I haven't heard a peep. See the email pic. If you claim a building is Verizon ready, then please have all the parts - making your customers buy anything to finish the job is just an embarrassment.

Verizon Authorized Retailer, TCC - mobilephones - Updated May 2026

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