The worst service we ever had , the internet never worked , at fist the installation guy said it…read morewould take 24 hours for the internet to work which it never did. the customer service said it might take another 24 hours , we waited and it never worked . we changed providers and got internet right away . we returned all the equipment that never work and we have been trying to get our money back for a full month . every time we call, we get a different customer service and they always tell lies just to not give our money back . by far the worst service ever , if it was possible to not give any stars i would . right now we are looking into getting legal government assistance to helps us with this problem and to prevent this people from keep doing business this way. they are literally trying to still money for us .

Bait and switch. First, it's no contract and you can discontinue service at anytime. Unfortunately…read morethey omit the early termination fee that you've never heard of. Next they have this craziness of you have to return their equipment in a set amount of time or you owe them $300. Of course they have to mail you the box and stuff to return said equipment and that'll be sometime in the future, ALMOST GUARANTEEING THAT YOU'LL HAVE TONPAY THESE THIEVES $300! Do not enter into any type of agreement with them as they do not honor any of their commitments or promises!!!

5 stars for customer care and technical support!! Technical…read moresupport goes above and beyond to make sure I understand not only how my service works, but how to use and get the most out of my devices! Customer support has been extremely diligent in responding to my questions. They made sure I have the right plan for my current usage, not what costs the most. I really appreciate them for making sure to resolve the issues I did have and make sure I, the customer, was treated the way they would want to be treated.

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

When shopping for internet in Shawnee KS several years ago, Everfast was one of the cheapest, while…read morestill meeting our needs. They gave us 2 months free on our initial contract, and has been extremely reliable for the duration. I can't speak to their other products (cable TV, etc), just their internet. But their internet has been fast, reliable, and good bang for their buck. The only time's I've seen the internet go down are during major storms when half the city looses power.

Do not use this company. Multiple issues and they were constant. We couldn't even last a year with…read morethem. There's too many other companies to choose from so don't go with this company.

I've been using this service as our sole ISP since July of 2010 and for many many years it was…read moreflawless. Fast and could count on one hand the very short outages. Then the new hospital was built and due to the "rf noise" coming off of it, they struggled for a bit but were diligent in combating the issues and finally got it stabilized again - even upgrading equipment on my side without charge. You can't ask for more than that - sometimes businesses are thrown unexpected things at them. You learn more about a company when things go wrong than when they go right. Yes it is on the pricey side, but I just did a speed test and got 152.49 Mbps down and 100.92 Mbps up. What else would you want and/or need?

Been sharing Wicked with my neighbor with no issues. I will be the only user shortly and will be…read morehandling the account, so I will see what dealing with the company is like. Can't be worse than MIDCO or whatever they call themselves this week.

This company did exactly what they said they would. They sped up service at a lower cost…read more(significantly faster) and I just talked to Taelor, a real live local person who walked me through my online setup. Fantastic to have a local carrier that is less expensive, great service for a great product. I look forward to being a long term client! Brian

We switched to Giant Communications from Century Link because Century Link customer service was…read moreterrible. We have had Giant Communications for a little over two months and we have no complaints. We are able to happily run two PS4 consoles and Netflix at the same time with no interruptions. Not too bad! I definitely recommend Giant Communications to anyone in the rural NE Kansas area.

Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can

Horrible service -- constant outages and service technicians/customer support personnel who don't…read moregive a care. Repeated calls result in no change. And to round things out, they are VERY expensive compared to other providers. If you can get service from any other provider, do yourself a favor and use them instead of the awful Sunflower Broadband.