What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

When shopping for internet in Shawnee KS several years ago, Everfast was one of the cheapest, while…read morestill meeting our needs. They gave us 2 months free on our initial contract, and has been extremely reliable for the duration. I can't speak to their other products (cable TV, etc), just their internet. But their internet has been fast, reliable, and good bang for their buck. The only time's I've seen the internet go down are during major storms when half the city looses power.

Do not use this company. Multiple issues and they were constant. We couldn't even last a year with…read morethem. There's too many other companies to choose from so don't go with this company.

Spectrum separately bills cable TV and phone service, yet for a seasonal stop they do not separate…read more I could not temporarily stop cable TV without stopping outgoing phone calls; not good when my home alarm calls out on the phone line. To resolve that I discontinued my cable TV since it is unknown if the house will be occupied in the future or sold. There is no prorating the bill, I have to pay for the entire billing period. Next thing I know I receive a bill for three pieces of leased equipment I did not install, but apparently it is my responsibility to remove the equipment. Wish they would have I informed me on the call. They did not volunteer to send me a box or return shipping label; I had to ask. Then I learn if I want to retain phone service I need to keep the modem and return only two pieces of equipment. It became apparent to me, and I verified, they not only disconnected my Cable TV, but also my phone service. We got the phone service reinstated and I disconnected the router and cable TV box. Their name may have changed to Spectrum, but their service is still on par with Time Warner.

From the owner: We are committed to helping you find the right cable TV, Internet service, home phone, and security…read morepackages for your home automation needs nationwide. Our representatives will set you up with providers from Spectrum, Xfinity, DirecTV, Vivint, Vonage, and many others. Call us now to get started!

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.

Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can

Not happy at all. I realize EVERYONE In The World is short-staffed, GEEEZZZZ!!! It just takes TOO…read moreFrickin' long for assistance. At the end of the day, it is what it is UNTIL it's something else! Things are soooo bad I've started helping in the stores that I go to (couldn't do it this time). This is unbelievable! For now, I just need to go home, shut my door, settle down and tune out what this CRAZY World has come to. What was I doing before cell phones?

Let me start off by saying I have been a customer of Verizon for 17 years. In those 17 years I…read morehave had good customer service. I have had bad customer service. I have even had indifferent customer service with Verizon. That is why when I have excellent customer service, I feel the need to say something. Customer service is a talent. It's not something you can teach. Either you have it or you don't. Yesenia has that type of customer service. From the moment you walk in to the time you leave. She is fully engaged to you as a customer. Is patient with your questions and concerns. If she doesn't know. She will get the right answer. These type of people are "gems" of the company. They become the face of the location. People are loyal to people. So from now on I will continue my service with Verizon there. Because I didn't feel like an s count number. I felt like a person, a person that had concerns and was able to have my needs met. Great place to start your Verizon relationship if you don't already have one.

First. Because the hours I work. I watch about 20 hours of TV a week. I canceled and kept the…read moreinternet to do free streaming. a few months later the automatically increased my speed and lowered my bill. I called and was told that price was guaranteed for a year. A couple of months later the bill started going up. I called again and was told I am on a tier level, and it was going up and I would be paying much more. They blamed me for the switch. Saying I requested it. I said no I did not. But they stuck to their story. 2nd they are at my local Walmart. Every time I go there. They try to approach me. I put my hand up and say I am not interested. The start chasing me. I tell them I come to shop not deal with them. My bill went from 49.99 a month to 89.99 a month in a few months even though they said the price was guaranteed for a year.

I schedule an appointment for 2pm the next day. I immediately get a text message confirming the…read moreappointment. I get a reminder email the next day at 9am reminding me of my 2pm appointment. I drive there. The store is closed. I check the website for that store location, and it says they close at 1:30pm. Need I say more about why I gave one star?

Super nice guy, helped me out in like 2 minutes, super fast and friendly, and didn't charge me at…read moreall. Really appreciate it!

I chose Nate after seeing the reviews and he did not disappoint! Very friendly and to the point…read morewith the issue. My laptop was not booting up properly and he fixed it in no time and at the right price.