Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can

5 stars for customer care and technical support!! Technical…read moresupport goes above and beyond to make sure I understand not only how my service works, but how to use and get the most out of my devices! Customer support has been extremely diligent in responding to my questions. They made sure I have the right plan for my current usage, not what costs the most. I really appreciate them for making sure to resolve the issues I did have and make sure I, the customer, was treated the way they would want to be treated.

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

Spectrum did a great job installing my internet service using old cable that went up the wall into…read morethe second floor. They even came out and moved it again to a better spot in the downstairs utility room. All for free. The service is the best I've had. Can recommend them enthusiastically!

Internet buffered constantly! Had to call to cancel because they won't let you online. Did this on…read moreAugust 28th. Returned equipment to store, 23 people in line so I took it to UPS. Got another bill on Sept 9, they said I never canceled. Tried to offer me service and got mad when I refused and wanted to just cancel. Supervisor wouldn't get on call. They canceled effective today, I will be very angry if I get another bill. Beware!!!

Love the staff here! Went in to get a personal hotspot WiFi and was in and out with exactly what I…read moreneeded. Probably one of those most painless shopping trips I've ever had. Got to see photos of one of the employees puppers which I loved. Brought my fur baby who is on furlough from the shelter w/me and he got lots of

If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

I spent over five hours at this location the day before we were set to leave on a two week family…read morevacation, and it was one of the worst, most dishonest experiences I have ever had with sales and customer service. I was misquoted at multiple points during the experience (for actual hours of time, only to have to start completely over when it was identified by a manager passing by) and even had things added to my account that I stated I didn't want or need and never agreed to -- the sales person upgraded my plan as I was purchasing a new phone, and despite me saying I didn't need to upgrade my plan, I later found that my plan had been upgraded anyway. When I noticed the plan upgrade on my app, as I was waiting for the other device activities for our account to take place, he insisted he'd discussed premium data, and I'd said yes. What I'd actually done was explicitly state I didn't need a plan upgrade or the additional features, but I'd nodded my head and said okay in understanding when he'd discussed it. When I directly asked if he'd change my plan on his end, he became smug and told me that I'd agreed to it, at which point I told him that simply because I signed for the purchase of the device didn't mean I'd agreed to an upgrade. Otherwise, why would it be a shock to see on my account less than 5 minutes later? The manager came and sent the rep to the back after our discussion became noticeable to others, and as I watched other customers being assisted, I realized that he'd failed to show me the final screen that would have explicitly stated the changes that were being made to my account, and I simply thought I was signing for the payment of taxes on the new device because he'd taken my card to pay for that at the same time. There were so many other issues that occurred throughout our time there (again, this turned into 5 HOURS in the store!) as we worked to accomplish very basic tasks for mobile phone carriers (transferring lines and purchasing new devices), to the point that I was still communicating with their manager the next day. I asked the manager no less than twice for the contact information of their regional manager or their next level of leadership beyond the store and never received that information either. Steer clear of this store. I am still working to undo some of the things that occurred that day, well over a month later.

They are friendly but beware, since they will openly lie about cost and will add things like…read moreVerizon Protect without asking. I left today with was I thought was free Hulu (it sowed up as $10/month; the salesman had outright lied) and Verizon protection ($19/month). I'm glad I looked over my bill carefully.

very poor company . I only had internet for 6 months . I paid every month and after 6 months they…read moreshut it off after me paying $75 . Was suppose to have been $40 a month . They said I owed $138 even after paying the $75 and though I paid $45 the first month . $50 the second month, $60 the 3rd and $65 the 4th . $75 for the 5th and 6th . I called to see what was going on with my account and they literally tried Making me pay what I didn't owe just to look at my account . Then I told them to cancel it and then they started leaving me super rude messages . I still have it also . Called to compain about them calling me like that and got told I was just a spammer . avoid this company at all cost .

I have been a customer of KC Net for many years and love the service that they give to you whenever…read moreyou have a problem.. They take the time and walk you right through it. Sometimes, I thought James might be oh no, it's Linda Stapleton again because I was calling every week at one point, but he was very nice and stayed on the phone with me until my problem was solved. He was very helpful and never complained. I never met James or John or any of the others but I must say, they are the best when it comes to customer service. You just don't find super great guy's like this anywhere. So I hope the merge is for the best because I will continue to send my clients to them. You guy's are a hard act to follow. Thank you guys and best of luck with your future. Linda R. Stapleton

KCNet has a lot of problems with their internet service e-mail now. I've been with them for well…read moreover 5 years, maybe even 10. Eversince they becamne TurnKey they have had tons of issues where I cannot send e-mail to business people I have dealt with for years. Also have been unable to receive e-mail from same. The issues always seem to get resolved after several weeks but they return a short time later. In the last 4-5 months I have had 3 major episodes of blocked e-mails. It is getting to the point that I need to look elsewhere for an ISP because they say the problem is that somewhere in their client base there are multiple computers spamming and that because of the spamming, their servers are being blocked. While I hear their problems and sympathize with their plight, I still need to conduct business. I am strongly considering jumping ship today. Coincidentally, their problems seemed to start when Google came to town. Google is too nosy now for privacy concerns so I hope KCNet's problems are not related to dirty tricks by Google.

I've been using this service as our sole ISP since July of 2010 and for many many years it was…read moreflawless. Fast and could count on one hand the very short outages. Then the new hospital was built and due to the "rf noise" coming off of it, they struggled for a bit but were diligent in combating the issues and finally got it stabilized again - even upgrading equipment on my side without charge. You can't ask for more than that - sometimes businesses are thrown unexpected things at them. You learn more about a company when things go wrong than when they go right. Yes it is on the pricey side, but I just did a speed test and got 152.49 Mbps down and 100.92 Mbps up. What else would you want and/or need?

Been sharing Wicked with my neighbor with no issues. I will be the only user shortly and will be…read morehandling the account, so I will see what dealing with the company is like. Can't be worse than MIDCO or whatever they call themselves this week.

I dropped in at this store to return a wifi router without an appointment. I was attended to…read moreimmediately. I worked with Sophia and she was extremely competent and courteous. She knew what she was doing and made sure I got exactly what I needed. By the time I got home a few hours later I already had an email notice from spectrum that my wifi router charge was being removed and noted what my new monthly bill would be. I was very impressed overall and I really liked working with Sophia. I felt she had my interests in mind.

We are having a horrible experience with Spectrum internet service. Our service was down for 4 th…read moretime in one month. They keep changing the modem, but each time we had a little power outage even for a couple of minutes, the service went down and didn't come back even after the reboot. This is unacceptable. I would give a 0 star to this company.