We are having a horrible experience with Spectrum internet service. Our service was down for 4 th time in one month. They keep changing the modem, but each time we had a little power outage even for a couple of minutes, the service went down and didn't come back even after the reboot. This is unacceptable. I would give a 0 star to this company. read more

I dropped in at this store to return a wifi router without an appointment. I was attended to immediately. I worked with Sophia and she was extremely competent and courteous. She knew what she was doing and made sure I got exactly what I needed. By the time I got home a few hours later I already had an email notice from spectrum that my wifi router charge was being removed and noted what my new monthly bill would be. I was very impressed overall and I really liked working with Sophia. I felt she had my interests in mind. read more

PLEASE consider other internet services before you try Spectrum. I had Spectrum for 2 years, during these years. I had experienced too many outages. I would have to reboot my modem/router at least once a month or twice. I had chosen the high speed - what a joke. If there were more than 3 devices connected, it would run slowly. The only reason I hadn't switched was because of the price. Fast forward to now, I have just moved & FINALLY switched services. I called yesterday to disconnect my service with them. The customer service had a HEAVY accent & I could barely understand him. He was arguing with me about not disconnecting. Claiming he would lower the price & kept pushing to know who I switched to. He wanted to charge me for ANOTHER MONTH. I had checked my charges (I had my payment set on auto-pay due to a discount) & FOUND OUT THEY HAVE BEEN SLOWLY UP THE PRICE WITHOUT LETTING ME KNOW. I was mad. I kept pushing to speak to a supervisor & after 10 min of him "getting his supervisors on the phone," he finally told me it was disconnected. I'm still getting charged for next month. I highly recommend avoiding using Spectrum unless you're okay with dealing with these problems. read more

Worst experience ever dealing with this company. Don't ever forget any reason use this service no matter the deal on cost. It will get doubled at some point. Called to cancel when they doubled the rate and rep would not cancel my service. After about 10 mins of being treated rudely by this smooth brain individual I gave up and hung up. Went to the local store and turned in the equipment which they canceled without further incident. read more

the worst wifi company I have ever dealt with. i don't even know how there a WiFi company it's so bad. they send stuff for your internet and will forget to send the rest of your stuff that goes to your box. and the customer service is rude. how are you rude because your internet is shitty read more

Terrible spotty internet service, trying to cancel is a headache. Overpriced. I experienced constant outages. They do not care about happy customers they just make it annoying to cancel. read more

I needed a new modem. I made an appt at the Barry Road location and arrived about 20 mins early. I checked in at the kisok and was prepared to sit for at least the time of my appt. Fairly soon a young lady named Unique came out and called my name. I didn't even have time to open my drink! Another customer approached at the same time, and I asked if her name was the same as mine. She said no but she was there first. Unique very professionally redirected a situation in a calm and commanding manner, She then proceeded to solve my issue within 5 minutes. Unique at Barry Road is very Unique. One rarely gets top notch customer service like i received. read more

I wish I could give 0 stars. This is the absolute worst company I have EVER felt with. It's wayyyyy too overpriced and I have been getting the run around to move my service to my new address that is literally 7 minutes away from my old address. I moved a whole week ago and I have yet to have my services moved. I am a remote worker for a hospital and this has been affecting my job (as I am unable to work without my internet). Do NOT use this service! They do not value their customers what so ever read more

Horrible company! All the do is raise rates and constantly have outages! All that after being with the company for several years and paying WAY too much. read more

Bundling is great untill it crashes. Last week we had heavy rains for several days. Never lost power but our internet, cable tv and land line phone were all down for six days. Spectrum said it was due to power outage in our area even though we never lost power. I called twice on the fifth day, twice on the sixth day, then spent that day researching other options. Once I found new services, I called spectrum to inform them to cancel our account after more than 35 years, starting with time Warner. In addition we will be saving $120 and that's without bundling. The rep I was talking to wanted to transfer to another rep who then generously cut our bill by $120 if we stayed with spectrum. I then asked if she only offers a lower rate to angry customers? She said no, they could have lowered our rate if we just asked. Too late! But for anyone still with spectrum, you might try calling to get a lower rate. It won't improve the service but you won't be spending so much. read more

My Spectrum visit was great! I walked right in and was greeted immediately. Shane was very helpful and knowledgeable. He was very friendly, passionate and helped me find what I was looking for. Overall excellent customer service and experience! Go see Shane at Spectrum! read more

Terrible service. Not enough workers in store. Took an entire hour just to return equipment. Just go get Google fiber or ATT. You'd rather spend more money than get service this horrific read more

Apparently, Spectrum is a "month-to-month subscription company" just like Netflix or Hulu according to their customer service reps. Being a "month-to-month subscription company" they don't pro-rate your bill if you cancel your service in the middle of the month. I had service for 9 days in the last cycle and was forced to pay for a full month. This after I've had to replace equipment due to outages and then still continued to have outages. Since I work from home, I needed reliable service and switched to another provider that offered the same service for 1/3 of Spectrum's price. read more

worst customer service I've ever experienced. I immediately canceled my service and switched over to Google fiber. I don't care if they offered Internet for $9.99 per month, there is no way I would ever go with this company. They are absolutely tans down the worst customer service I've ever seen in my entire life. read more

Super Bowl Eve and my cable is dead. I call in and am told I need a new converter box. I show up at this location before they opened at noon on Sunday and trade out the old for new, and then go home and install the new box and call for activation prompts. Instead I am switched around to 5 different people. I am finally told that the issue is outside my house and they can't get a technician out until after 7pm. So now I have to find a location to watch the game, when all I wanted to do was sit at home on my new couch with the food I prepared and watch the game I've waited 50 years for. I HATE YOU SPECTRUM! read more

fish paid, had an account for years, and after moving to new apartment, agent lied that he can set up new account, and waived install fees and transfer fee. when I called again to cancel prev account second agent said it's was not true, they will still bill me a transfer fee. planning to cancel service asap. read more

Equipment returned. Sent us to collections. Sent the receipt they gave us for returning the Equipment. They said that was not acceptable documentation. Sent it back to collections. Phillip Hornbostel read more

I had Spectrum tv, WiFi, & wireless for 4 years in the KC area. Service was great. The reason for a bad review is when I cancelled with them they do billing by the month. I cancelled on the first day of my billing cycle. The rep in the store said if I called they could/would cancel my final payment. I called Spectrum and they said the rep in the store should've back dated the cancellation, and they couldn't remove the $153 charge. So I ended up paying for a full month of service even though I cancelled on the 1st day of the billing cycle. And the rep in the store either lied to me or didn't know what they were talking about. read more

Terrible customer service. Similar situation to one of the other reviewers. When cancelling my service I was told a credit would be applied. However they didn't follow through with the promised credit. I had to call in again to inquire with a manager. The manager stated that the previous rep didn't take any notes and there was nothing he could do. I then asked the manager if there was a voice recording of the call. The manager said there was a voice recording. So I asked the manager if he could just listen to the voice recording. The manager said he could but there were no notes. I stated that a voice recording is even better than notes. I told him that is the whole purpose of a voice recording. Unbelievable! Spectrum is the worst! Getting streaming service. Never going back to Spectrum. read more

If i could rank using a fat zero I would. Spectrum service Jas went to the dogs And all they can say is we apologize For several months the service has more outages than I could count claiming several hundred users are experiencing the same problem like that helps I work from home and is problematic Today I will research other providers because this makes no sense at this point spectrum receives a NEGATIVE -10 on customer service for all phone internet and cable. Spectrum nor spectrumOne care about the customer them they habe the meeve to want you to rate the agent It is not the agent its the equipment and servers that continually experience outages that SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

We called to disconnect our 95 year mothers phone and spectrum NEVER turned it off but charged us a new rate 390.00 because we no longer qualified for Promotion rates. Never told us this when we called to disconnect. Also never turned phone off and still charging us. Terrible terrible customer. Go to streaming read more

The service is overcharged & usually down or out several days. Whenever there is an issue, it's always a speculation on the time frame to get it restored. The customers have to call them requesting credit regarding their outage they knew about. It's always pennies on the dollar and never balances out. If you're considering the service and work from home; beware! You'll may waste more time and money because they are not dependable. read more

Don't make the same mistake I did when canceling service, they told me last bill will be prorated and we went two days after billing cycle with there equipment and paid for the full month. Reason for canceling was slow "high-speed internet and dvr worked when it wanted. Don't recommend them at all. google fiber and streaming is the way to go read more

So I have tried multiple TV/Internet providers and honestly, this is the best one I have found but it still has some major flaws. Every year I have to get a new modem and sometimes less than a year. They stop working relatively fast. Between Midnight and 2am every night something typically happens to the internet/tv service. Because of the time frame, I assume that is on Spectrum's end. I wanted to switch phone providers. I was given a flier that said "Come in with any phone from any other provider and you will get to upgrade your phone too!" The only thing they left out was, you needed to not have the Carrier set in. It had to be fully unlocked to get the deal. So why am I paying $230 a month for this crap? Because its the only one that hasn't cut out for days at a time for me. Pull yourselves together, Spectrum! read more

After using spectrum business for over a year, I have had continuous problems. This last month our WiFi had not been working (after a $400 bill mind you) for over a month. I have finally canceled from this horrible business and still have $200 supposedly to pay even though our WiFi hadn't been working in over a month. Due to the lack of "work orders" from the multiple technicians that had gotten sent out to review the problems. Absolutely will never use again. read more

Just got off the phone with @getspectrum formerly @timewarnercable internet. Have been a loyal customer for over 4 years and they refuse to work with us to lower our rate without lowering our service speed in spite of the fact that we have received lower competing offers. Last weekend we lost internet service and they reset it without coming out. We've had technicians out 3 times this year due to speed issues. Last technician said that even though we paid for a certain speed, we never really got that speed, that's why they say "up to" a certain speed. Today they said we had only had technicians out 2 times and that we didn't call last weekend so there was no reason to think we had speed problems. This is so frustrating when you try to be loyal to a service and they repay you with accusing you of lying and doing nothing to try to keep your service. If anyone is considering changing to them, don't do it! It is such a pain to switch but will be switching as soon as we find another service provider. read more

Wish there was a zero star option. I'm very disappointed with Spectrum mobile customer service. Unbeknownst to me, charges are automatically deducted from my account on the 6th of every month. Of course they did not mention this when I initially signed up. Due to getting paid semi -monthly, I called and asked for a different date..... THAT IS ALL I NEEDED! They basically said that they could not help me and suggested if I could not make the payment on the due date to call my bank to request a freeze on my card! I asked to speak with someone else, they said that no one was available. If I could go back to AT&T, I definitely would. At least AT&T care about their customers. Very unhappy customer..... read more

After 7 hours of attempting to set up 3 TVs with cable, this is how he left us. And not one tv has cable. read more

Spectrum - After seven hours of sitting and waiting for the service man to set up our cable, this is what we were left with. And no service. - Television Service Providers Near Me - Kansas City, Missouri

Today we worked with Nick and UniQue. They were both amazing- they were able to answer all our question, very helpful and friendly. We've had issues before with in-store associates and CS 800 # so we came in already extremely frustrated. So happy they changed our experience, we will be back! read more

one of the worst companies in the entire country. super incompetent employees, super corrupt billing departments, hours and hours wait time to speak to clueless people and 2-4 weeks to have a technician show up at ones property with serious internet problems. feel like we live in a communist country with a monoply on internet and cable in most of the usa and incompetent sub standard service at criminally high pricing... horrible company..!! really have gone downhill since they merged and became spectrum from time warner??? read more

Spectrum internet constantly did not run as fast as they said they were going to run. When trying to cancel my account because we switched to AT&T fiber, it took me five different phone calls over three months. They sent multiple late notices in the mail and told me I owed them around $250.00. Finally, they were able to magically cancel it all of a sudden with no issues. Not sure how it was so easy by beginning of December and why they couldn't cancel it out long before! read more

If I could give this place 0 stars I would but I can't but they open on 12pm on Sundays and everyone gets in line and I'm the third one in line and they open up and without having no one sign in they take the first two customers and I wait then go up to one of the workers and tells me if I'm not signed in he can't take me. read more

I had Spectrum service and at the start was told about a promotional offer and the rep told me it would be good for 3 years (he lied) and then when I called in about it a year later when they raised my rates, they said they had no record. Then they offered me one additional month at the previous rate, but then lied about that and charged me the full amount. A completely dishonest company and will never do business with them again. read more

Although I am paying for the Ultimate 100 Upgrade, I rarely get a download speed above 35 Mbps. Completely unacceptable that I'm paying for this service and Spectrum is not delivering as promised. read more

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Spectrum Mobile customer service is horrible. Most Tech have no clue what they are doing! Just to change my phone number, I was transfer to 4 different dept and none have a clue what to do or who is responsible. So far, 52 minutes and waiting to get disconnected. I cheated on my wife 3 times and changing from T-Mobile to Spectrum Mobile was the worst mistake I've ever made!!! I'm paying for 3 lines, 3 weeks later only 2 line are only working. The 3rd line ask me for a credit card to be able to use it! There is NO Review or QC to contact so it's useless. I truly wish a supervisor or upper management reads this and call me. 56 Minutes and still waiting! 59 Minutes and still waiting!! I wish i can upload screenshots and voice notes you all listen to an hour of "I know your time is valuable, so we'll be with you as soon as possible" Someone at Spectrum...If you give a shit about your customers, please contact me! Hey...what do you know, disconnected at 1hr:03mins! what a surprise!!! Thank you for wasting my time... read more

I had TWC for years. My bill was at least reasonable and when my promotion ended, they'd always help to set me up with credits to keep my bill down. Spectrum could not care less how much your bill is. My bill has gone up drastically, and with no notice....till I get my bill. If you call them and tell them you're going to switch to another carrier...no biggie.... C YA! But if I change, they will be calling me in a few weeks giving me amazing offers to get me back. Seems messed up to me. Probably going to be cutting the cord soon! read more

Spectrum mobile has TERRIBLE customer service. Their sales agents lie, or mislead you on the phone. If you call, you get standard lines(lies) that say we are so sorry for your frustration. NOT. read more

Haven't had the best experience with Spectrum to begin with, walked in and walked up to a rep and instead of greeting me she said sign in up front. There was a crowd standing at the single sign in computer so I didn't see it. The whole customer service team was rude and not helpful. read more

My internet box stopped working. I called customer service who states they would replace the box. The told me to go into this location, they would notate my account and I could pick up a new one. I came to this location and I was in and out within 10 minutes. Very happy!!! read more

This company is a joke. Cable is always out. Cost is ridiculous. Same programs over and over. I am looking for another provider. Do not hook up with spectrum. Could you imagine what their phone service would be like. They can't even manage a cable company let alone a phone service provider. Had to give 1 star in order to post review but they really deserve no stars as they provide their customers with shit service !!!!!!!!!! read more