Very nice, patient, and explained everything so we could understand it all clearly. Salesman took…read morethe time to ask us questions about what we needed and expected. Did a great job. Very knowledgeable about the Apple products we asked about.

I Spoke with some guy who had 1 year of tenure, told him I was interested in moving 5 voice line 3…read moretablets and 2 watches over. He tried rushing me off the phone before I told him I was interested in switching over. I gave him my first, last name which I had to insist because he was so busy never received a text or call, no way to bring customers in.

This store is the best!!! There's hardly ever any wait to speak with someone. Everyone is always…read morepleasant and you get in and get out quickly. The sales reps are knowledgeable and honest and that is greatly appreciated!!!!!! My last experience was definitely 5 stars!!! Takeya was so nice and EXTREMELY helpful!!! I refuse to go to any other AT&T store in fear I won't get as good of service as I do at this location!!!

I have had really good customer service the past few times I had to go here, but today Vlad went…read moreabove and beyond to help me out. He did everything in an efficient and timely manner,while being very hospitable. Thank you so much!

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Very reasonable , quick service and knowledgeable. Would go back if I needed service againread more

You did an excellent jo! Thank you! I love that I can enjoy…read moremy phone again! I'd recommend this place if you are looking for a place that gives your device a second chance for a friendly price, this is the place that's a miracl! the service was receive!

Ben here is the most helpful and knowledgeable employee I have ever dealt with in phone repair…read more Management should give this guy a raise because you cannot put a price on guys like this who strive to make their customers go through a painless service. 11/10 coming back here for phone repair from Ben.

I was sent here by T-Mobile to have my front screen on my phone repaired. The gentleman (I'm so…read moresorry I can't remember his name) who fixed my phone was extremely fast. Quoted me an hour and I was out of the store in less than 30 min. They were very kind and respectful! My screen looks great too.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!

The staff in this store have always been very helpful and a joy to work with. They answer…read morequestions and provide direction on how to accomplish your tasks. Notably, Cindy, assisted me in a non-routine task with UPS that took several steps to resolve. She was focused on helping me until the issue was resolved. She went above and beyond what I even expected. This kind of service is not always available from today's consumer services providers. I will use this store for all my needs in the future. Thank you to this outstanding crew!

I've been doing business with this store for over 20 years. Lately I'm spending more time here…read morebecause I needed to have a PO Box again, and I've had a slew of stuff to mail and ship. Much of the time the store is very busy, but Cindy and the rest of the staff are efficient, explain options, and patiently answer questions. Not just for me, but for everyone I've seen while waiting. The wait isn't usually more than 5 minutes, and that's if the store is slammed. Cindy knows many customers by name, me included. The costs are in line with any other shipping business, and my PO Box cost much less than I thought it would. I feel safe, welcomed, and taken care of at this business.

I was visiting St. Augustine as a tourist and had an unexpected need to print, sign, scan and email…read morea contract. I showed up to Office Max and explained my need to one Kane, one of the sales associates. What a hero Kane is! He walked me through the entire process and in about 10 minutes I was out the door having accomplished what I needed to do. Could not have done it without Kane. What great customer service. Thank you.

5 stars for customer service associate Ryan!…read more I had a great experience at Office Max thanks to one of the employees who helped me and another customer right before closing time. Two of us came in about five minutes before the store closed needing help with printing and shipping, and he never made us feel rushed or like we were an inconvenience. He was extremely patient, kind, and professional. He took the time to make sure our printing was done correctly and helped get the shipping taken care. It's clear he values customer service and goes the extra mile to help people. Employees like him make a big difference and are a real asset to the store. Thank you for the excellent service!