My son and I were visiting from CT and his phone died and wouldn't turn on. We found a Verizon near…read moreus and Ivan immediately greeted us with a huge smile as we walked in. He was able to turn my sons phone on and assist us with multiple questions as well as provide many recommendations. He even scheduled my son an appt in CT to get his phone repaired. His customer service was phenomenal and went well out of his way to help us out. We were so appreciative with his knowledge and his enthusiastic attitude. I would recommend everyone visiting him if you're in the area and need a phone or assistance! Thank you Ivan!

I just upgraded my phone to an IPhone 16. I worked with Colin who was very professional, friendly…read moreand knowledgeable. He educated me on the new features and transferred the data from the old phone to the new. I caution anyone though they should have their IPhone account password with them. I. did not. It resulted in me having to go home and struggle with an antiquated password, creating a new one which did not take initially and then me receiving strange texts from Apple saying I had to wait for a week to activate my apps. I returned to the Verizon store today and weirdly pretty much everything started downloading as soon as I entered the store. They must have super fast internet and so much for having to wait a week! Thank you Mitch!

First (second) impressions not too impressive. I just called the store to see if they were open and…read morethe phone just rang and rang and rang. No answer machine to learn of store hours. You would think with all the telephone devices they sell, they couldn't pull one off the shelf and utilize it. The purpose of my call was to see if they have a product in stock. I searched the RadioShack website and indicated that most stores would have this is stock. When I checked on the inventory status of my local radio shack, the store was not listed. I then decided to use the ship to store option, but again my local store was not listed; all the surrounding RadioShacks where listed, but not this one. I did visit the store once before. The store advertises a large selection musical instrument supplies. I was searching for a Manhasset music stand, a very common item for music players,but the store did not carry.

Came here for a quick stop, looked and found with helpful assistance a stereo audio splitter cable…read more Staff was friendly and very helpful. Admittedly, just ran inside for a simple find. Store's inventory was lacking compared to the store located in St. Augustine, that store carries more than what a hobbyist would really need. For what I needed, this store and staff came thru. 4 stars for helpfulness and upbeat happy attitude.

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Great atmosphere and the people there are amazing. Help when needed and will stay a while if need…read morebe too.

I Spoke with some guy who had 1 year of tenure, told him I was interested in moving 5 voice line 3…read moretablets and 2 watches over. He tried rushing me off the phone before I told him I was interested in switching over. I gave him my first, last name which I had to insist because he was so busy never received a text or call, no way to bring customers in.

Extremely helpful and friendly. I went in on the Sunday after Christmas. Needed help with not only…read morea new phone but also help whether to switch from Android to iPhone. Service and customer appreciation couldn't have been better. Highly recommend the customer service representative that helped me, and the store! JDG

I've been a Verizon Wireless customer for years now. Love their service, and I'm glad that they…read moredecided to open up this store and get out of that rotting Ponce Mall. This store is easy to get to (right off SR16), there's plenty of parking, and the store itself is huge. They have all the cell phones and tablets spread out along the outer wall, with a few stands set up in the middle. It's easy to find what you're looking for, and gives you the opportunity to pick up and play with all the new phones to see what you like. In the few times I've been in this store, I've never had to wait to be helped.There are usually 6 or so employees working who will assist you in picking out a new phone, upgrading, or signing up for service. There's also a service desk where you can pay bills or take care of other issues. Employees are friendly and helpful. Great place to stop in and pick up a phone or sign up for service. The AT&T store down the road is a perfect example of terrible customer service (horrible waits inside the store, bad customer service, HORRIBLE cell service), but this store is a prime example of how cell phone companies should be doing their business. Stop in and check 'em out.

Ben here is the most helpful and knowledgeable employee I have ever dealt with in phone repair…read more Management should give this guy a raise because you cannot put a price on guys like this who strive to make their customers go through a painless service. 11/10 coming back here for phone repair from Ben.

I was sent here by T-Mobile to have my front screen on my phone repaired. The gentleman (I'm so…read moresorry I can't remember his name) who fixed my phone was extremely fast. Quoted me an hour and I was out of the store in less than 30 min. They were very kind and respectful! My screen looks great too.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!

I purchased a battery in May and went back in September and they honored the warranty and replaced…read moreit and I was in and out in 10 minutes. Rodney was so alert that he caught the fact that my air intake duct was not attached to my engine and I could've had a serious problem. He offered to reattach it at no charge, but of course I tipped him. This is my go to place for all future automotive needs!

Need a battery? This is the place to go! Need the lowest…read morepossible price? Yep, this is it. Don't think the big box stores, auto parts places or anywhere else will beat their price because it won't happen. I've comparison shopped enough to know. And they have (or will order in rare cases) every kind of battery you can think of from micro hearing aide batteries to the huge truck batteries, watches, UPS systems and on and on. Best of all, they have people that actually know stuff about batteries! A lot of the time, they will buy your old ones from you instead of charging a disposal fee. I won't go anywhere else for a battery.