I just upgraded my phone to an IPhone 16. I worked with Colin who was very professional, friendly…read moreand knowledgeable. He educated me on the new features and transferred the data from the old phone to the new. I caution anyone though they should have their IPhone account password with them. I. did not. It resulted in me having to go home and struggle with an antiquated password, creating a new one which did not take initially and then me receiving strange texts from Apple saying I had to wait for a week to activate my apps. I returned to the Verizon store today and weirdly pretty much everything started downloading as soon as I entered the store. They must have super fast internet and so much for having to wait a week! Thank you Mitch!

Elias sat there for an hour and a half helping me reset up my Apple Watch even though I had never…read morepurchased anything from the store. I happen to be visiting from Wilmington, North Carolina when my watched stopped communicating with my phone. He was very patient and helpful. I would definitely recommend him and this store if you need anything Apple or Verizon related they can help you excellent service.

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.

I never write reviews, but I feel I must. Our Verizon just down the street at Murabella we found…read moreout is privately owned and their tech skills are terrible. My husband went in with one problem and came out with two more that affected my phone as well!!!! Chad at this location fixed us up in 5 minutes! He didn't seem to mind that he was fixing someone else's blunder. He was pleasant and patient ... just what seniors need after getting the run around for a couple days in another place and on the phone with Apple. Thank you Chad! We will be back for our new phones very soon.

I just left this store and will never return! The General Manager Chad was beyond rude! We have 6…read morelines with Verizon and have been coustemers for over 30 years. After reading some other reviews it seems that Chad has been rude for a very long time. The only reason we are still with Verizon was the coustemer service rep Mary. She completely fixed our problem! Chad needs to look at a different line of work and Verizon definitely needs to take notice of their problem in St Augustine .

We were very happy with our recent visit to Cobblestone T-Mobile store. Ahmad was extremely…read morehelpful. I was impressed with his patience with a difficult customer ahead of us. He quickly traded my phone for a new one and transferred all my photos and even found some old text messages I thought were lost forever.Very pleased!!

We went to this store trying to switch service and the staff was awful, rude, condescending and ran…read moreour credit without our consent! The sales tech was insulting, raised his voice in several occasions to the point that we left in the middle of filling the application. If T-Mobile is like this do yourself a favor and stay away from this store!! Staff need training, learn customer service and help people with their questions.. They get a zero rating from me!

Sometimes we've had to wait a while, but we've had generally satisfactory service from this store…read morefor the xfinity hookup at our condo. In March 2026 we had troubles with our one-month NOW Wifi pass. Our good luck was to be served by a bright, quirky fellow named George Avery. I took his card because I wanted to give him a pat on the back in this review.

I posted about 2 wks ago. our saga continues. we purchased an I phone on 4/4. We never recieved it…read more Almost 5 wks later all we get is the run around. No phone, no refund and a standoff to just wait. Called corporate; promises but no results. They can't even cancel the order. I'll post again later, but for now be cautious They all seem incompetent. We will now change carriers and hopefully Comcast will release us without a 5 week fight.

I was sent here by T-Mobile to have my front screen on my phone repaired. The gentleman (I'm so…read moresorry I can't remember his name) who fixed my phone was extremely fast. Quoted me an hour and I was out of the store in less than 30 min. They were very kind and respectful! My screen looks great too.

Typically, I will stay on the phone for 10 minutes and call back. But I was busy with something…read moreelse. After 30 minutes, I called back and spoke with the person who initially placed me on hold. He stated he was the only one in the store and accidentally forgot I was on hold. He did not apologize; instead, he stated that the St Augustine location was a corporate-run store, and unlike the franchise locations, they believe that the fewer employers, the better. He suggested that I research to locate the battery dimensions because he didn't have time to do so. It made me curious - am I wasting my time using this company? I did a quick search: (https://www.topconsumerreviews.com/best-battery-stores/compare/amazon-vs-batteries-plus.php) Well, that was a surprise - there are better batteries than those from Batteries Plus. Then, I ordered the batteries from Amazon and SamsClub. For the price and convenience, I searched for better alternatives. For the price and convenience, I have since ordered the batteries from Amazon and SamsClub. It's sad because Batteries Plus was my go-to store of choice in the past. .

We had Great service today. Highly recommend! sales person was extremely helpful and knowledgeable.read more

uBreakiFix in St. Augustine Florida is terrible. It was a…read moremechanical issue with the laptop, the screen blanked out when opened more than halfway. When I brought in the laptop they told me it would be 24 hours to do the diagnostic, then a voice from the backroom said 48 hours, but the receipt I was given said 8 hours. 24 hours later I called and was put on hold. I waited 10 minutes and was still on hold. I decided to drive to the shop. I was still listening to music when I walked in 37 minutes later still listening to "on hold" music. There were no customers waiting and nobody was on the phone. They said "we're really busy". I decided enough is enough and I wanted my laptop back. At that point they said their time to run a diagnostic was 72 hours, right! I said I wanted a credit for the $60 I paid for the diagnostic, they said no, it was non-refundable. I'll never ever go to a uBreakiFix again and you shouldn't either. Oh, and one more thing that I would expect from a vendor at a flea market, they charge an extra 2.5% for using a credit card. Come on, are you serious?

I foolishly allowed a thief/hacker to access my laptop, that had access to every bank account,…read moreevery password, every bit of identity information about me. I was panicked as they got into my bank accounts and wrecked havoc. Working with Wells Fargo Bank, they recommended iTech Repair for the clean up of my laptop. To add to my panic, I had to take a flight later that same day. I went to iTech and spoke with the very personable Nick, who was certain they could quickly and professionally accomplish the malware removal, virus removal, and computer security remediation for both my laptop and mobile phone. iTech went to work and within two hours cleaned up my phone and laptop, which was heavily infected. They were courteous, responsive, professional, thorough and efficient. Clearly they knew their stuff. They provided me with a list of infections that had permitted access, which I then could provide to the Wells Fargo Bank fraud investigation unit. Fast, efficient, engaged, polite, responsive and cost effective. I'm greatful to the iTech crew for their efforts and appreciative of Nick's courtesy and explanations. I totally commend them to you without reservation.

Brought my phone in at 3:15 and was told it'd be 2-3 hours I live 30 minutes away so just hung out…read morein the area . Received a call at 5:37 saying that It would actually be 2-3 days that they had to order a screen. I just picked my phone up(broken still because I will go somewhere else) complete time wasted no apology or anything when I picked up my phone either.

Dishonest, lying won't pay you. Come to late work, expect you to wait. Post notes in the window…read morethat they're not open and call you and say they are, but they're late. False phone bids over the phone. Rude no customer support an absolute horrific experience No such thing as a customer's right. The young man said he absolutely told me what I needed to sell my phone. He lied, he was late and he was going to pay me four times more than the owner was going to approve all in all worst customer service.I've had in St Augustine And I never got paid for the phone because a young man's a liar

I had a small chip on my Xs which spiderwebbed and knew it would not be long before it would be…read moreinoperable. Josh was helpful and service was fast! Very happy!