I continued coming here because I had a technician I really liked, despite the salon's generally poor customer service. Since that technician left, I've tried three different technicians and have been disappointed each time. The services feel rushed and one technician kept looking at a timer while doing my work. The technicians often seemed more focused on chatting with each other than paying attention to their clients. In one case, my cuticles were not trimmed properly, and as my nails grew out, the uneven work became very noticeable along the base of the nail. Most recently I had an uneven final coat. For a salon located on Legacy and charging premium prices, I would expect a much higher level of care and attention to detail. Unfortunately, my recent experiences have been the opposite. The quality of service has not matched the cost, and I can no longer justify returning. read more

The entire experience was simply amazing They think of everything Went for a pedicure and also received beverages and amazing massage! Sooooo relaxed Love Zan read more

I couldn't recommend this place anymore. The whole staff is very friendly especiallyAntony. They make sure that you're satisfied with your service. read more

This is my third visit for a pedicure. I have nothing bad to say about them but nothing to rave about either. It is a nicely decorated place with relatively new furniture fixtures and decor. I arrived as a walk-in on a Sunday afternoon at 2:30 for a "basic" pedicure. Which is not much more than washing feet and trimming toenails. They started at 2:47 and were done in 13 minutes so thats about $3/minute. Total cost with tip was just under $40. There are other places that will do more for the money but this place is convenient for me so I will be back. read more

Absolutely terrible experience. Let me preface by saying we came in for a pedicure before our wedding, making this know to the staff beforehand, as we wanted a relaxing experience and good set of nails. My fiancé requested simple French tips to end up getting an absolutely butchered set of whatever you could possibly call them, she then politely asked her to adjust which she made no effort to fix her mistake, we then decided to switch to a plain nail color to make it easy which led to a crooked and still botched set of nails. Not only this, but after politely asking to rectify her mistake, Jenny made disgusting and rude comments under her breath. You would think paying a premium for a great experience would leave you with both a great set of nails and leaving feeling welcomed as a customer but you would be wrong. Jenny left us without either...it's okay though, it's not like it's one of the most important days of her life or anything... read more

I booked appointments ahead of time for myself, my sister and my mom, and we were seated immediately when we arrived. We were offered drinks and all sat next to each other, which doesn't always happen at other places. All of our nail artists made sure to check in with us throughout to make sure that we liked our nails. We did gel and dip nails, and both have held up nicely so far. It's a bit on the pricey side, but what isn't? Will definitely only come here to get my nails done! read more

Venetian Nail Spa - Finished nails - Nail Salons Near Me - Plano, Texas

Im going to miss coming here as I am moving back to California. Jennifer was so sweet and did a fantastic job on my nails every time. I love how pretty and clean the place is and how friendly everyone is that works there. I will be definitely be coming back when I'm in town. read more

Venetian Nail Spa - Dishonest and Disappointing I am beyond frustrated with my experience here. I was really looking forward to trying this place, but after what happened, I will never be back. When I booked my appointment, I asked for the Venetian Spa Pedicure. When I arrived, I again told the receptionist I wanted the Venetian Pedicure. Then, when I sat down with the nail tech, I told her one more time that I wanted the Venetian Spa Pedicure. So tell me why, when I went to pay, I was charged $78 instead of $50? The pedicure itself was actually great. The nail tech was nice and did a good job, but in the middle of it, she showed me a timer and said, "it's a long time for massage." I didn't think anything of it and just said okay. What she didn't say was that she was upselling me into a completely different treatment without actually telling me. When I went to check out, the receptionist told me my total was $78. I immediately questioned it because I knew the price of the Venetian Pedicure. She called over the manager, who then spoke to the nail tech in a language I didn't understand. Then suddenly, I was being told that I did not get the Venetian Pedicure--I got something else. I was stunned. I told them three separate times what I wanted. Then the nail tech came over and said, "Oh, I showed you the time and asked if you wanted the massage with the stones and extras--that's not the Venetian." Excuse me? At no point did she ever say, "This is extra," or "This will cost more." She made it seem like it was part of what I originally asked for. I left feeling completely cheated. I actually loved the pedicure itself and was planning on coming back regularly, but after this? Absolutely not. It's one thing to offer an upgrade--it's another thing to trick customers into it without telling them. That's just dishonest. If you go here, be careful--they'll sneak in extra charges without telling you. I shouldn't have to memorize what's in the treatment so that I won't be tricked into up selling. I refuse to support a business that operates like this. Do better! read more

Walked in on a Thursday afternoon and got a basic mani+pedi with Tracy! Ambience: Super open, bright, clean and relaxing! Color options: Tons of options to choose from and Tracy was so helpful in helping me find a Color if I needed the help! Service: I'm the type of person that needs to get regular pedis and manis I like it and I need it. I get a lot of extra skin and such and it needs to be maintained. Tracy did a wonderful job cleaning out my cuticles and getting me to look cute and fresh for these Texas cowboys. Haha jk jk or not Price: very very reasonable. I'm from Seattle and these prices are reasonable. I booked Service for my parents this weekend to treat them. I really loved the service from Tracy and the front which made me feel really comfortable to treat my parents to some services! Overall I would definitely come back again, it's a great spot and in the middle of an amazing shopping center. Loved my visit. Thanks! read more

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Very good!! It was kept very clean with nice music playing. I only waited for 30 minutes which gave me time to walk to a few stores nearby. I needed to have all of my acrylics removed along with a whole nail that was lifted. The nail technician was able to remove my ENTIRE nail smoothly and not painfully. She was very kind and made sure to let her know if I was hurting. I also had my gel nail polish removed on my toes which was efficient. She also made sure to do the normal filing down and buffing smoothly. So great!! Not to mention my 1st time being in Texas! read more

While visiting our son for Mother's Day we went shopping. We go to Venetian in Daytona Beach Fl so when I saw this I knew the quality was going to be spot on. Took a party of 5 on Saturday for massages, manicure and pedicures. Water, coffee and wine all complimentary. Great service and everyone was happy. A great Mother's Day pampering day. read more

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I would not recommend this location. My mother and I came in for pedicures, and the entire experience was disappointing from start to finish. There were gnats flying around the chairs the entire time, which made the environment feel unsanitary. Worse, the quality of the pedicures was extremely poor--we now have to visit another salon to fix the work that was done here. We had to repeatedly instruct the technicians on how to file our toenails properly, yet they still ended up uneven and crooked. Unfortunately, this was a complete waste of $95. read more

DO NOT RECOMMEND! worst customer service I've ever receive. the lady at the front desk was more than rude and I came in asking for a fix for my overpriced nails to begin with and they somehow couldn't manage to do so. I approached it totally understanding and was asking for proof of policies while also asking the prices trying to see if I could just pay again, and she was so rude I literally walked out. I work in the service industry as well and understand how rude people can be sometimes but simple communication shouldn't lead to me being this upset and unhappy with a business. Such a she your front desk lady will ruin an experience and ruin the rest of the business. read more

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Worst customer service! The worst at doing French. Told me it's not their fault that my nails look bad. Not professional or neat work. Very rude manager. She made me pay 50% off the price to redo the horrible work they did. My son was sick in the ER and I was out of town so I couldn't call fast to fix them. I was very kind and respectful & she has the biggest attitude " it's not our fault " " I need to pay my employees to redo your nails " I've told a lot of my friends & family to come to this place but now I will not be recommending it to anyone. Very cheap, they'd rather have an attitude & argue to a customer instead of making the customer happy and want to come back. Can't stand greedy businesses with attitude !! Reply to your response: I ended up not changing the shape, & I had tips on in the old set ! read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

Always an amazing job done here! The ambiance plus the amazing customer service has me stuck on this place!! I can't get away. Every nail tech does an exceptional job. I'll never go anywhere else! Also, shout out to management, especially Jessica for always making sure everything is satisfactory before leaving. read more

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Pedicure was ok. Nothing to rave about. The horrible thing is how dirty the place is. Neglected and beat up. To be in Legacy West and be in this condition is ridiculous. Giving bed name to the company. read more

Ann is the best acrylic nail artist I have ever had. My nails are perfectly shaped and thin, without bumps and uneven finish. I lucked out and will faithfully rely on her! read more

i absolutely adore the manager! she is the sweetest! so polite, so helpful, and does the greatest designs on nails. my nails always lasts 3-4weeks. will never go anywhere else do get them done. HIGHLY Recommend! read more

Love shopping in Legacy West and so happy to find a fabulous place to start getting my nails done. Chloe did my nails. Fantastic job...I will come here from now on. They have a really great selection of polish products and styles. They are so nice too! And it's so clean. read more

Wow! What a complete treat is was to have a pedicure today at The Venetian Nail Spa! AARON was my nail technician. LYNN took care of my husband. And JESSICA met us at the front door and checked us in in a very friendly and professional manner. Especially during all of the COVID-19 scare! Everything here is beyond immaculate and clean! They use liners in their basins to prevent any contamination. Everything they use is disposable. Which is a rarity these days as far as salons go! The pedicure was one of the best I have ever had and the time flew by! It was so tremendously relaxing!!! I cannot wait to return and get a manicure next time! I love my TX nails! Thank you to the Venetian! read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

I had such a great experience with Lynn and Mimi! They took care of me and made me feel amazing! They also did such a great job! Thanks again ladies! read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

I've been to this location twice. Both times my nails have looked great. Friendly staff and techs. Mimi did my most recent set and I love them! They even glow in the dark. Super cool! read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

Daniel did such a great job! I get my nails done maybe once every other year so I'm not super well versed in the terms but I believe I got dip with acrylics tips and the flowers are gel. I didn't catch the name of the person who did my pedicure, but she also did a great job, and was very quick! Got both done and was in an out in about an hour. read more

Venetian Nail Spa - I found a photo on instagram and Daniel matched it so well! - Nail Salons Near Me - Plano, Texas

Love this place! Great service and everyone does a great job! They have lots of color options too. I will return! read more

By far one of the best nail salons I've ever been to. Great customer service, friendly staff, quick and efficient work! Daniel did an amazing job on my nails! Love them! Definitely plan on going back again. (: read more

Venetian Nail Spa - Valentine nails - Nail Salons Near Me - Plano, Texas

Went in and got venetian lavender pedicure and dip ombre manicure. I was pleased with both services. I made an appointment and didn't have to wait upon showing up on time. I liked thay they asked me to wash my hands prior to serviced. Friendly staff. Offer 10% off Resident discount. read more

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Got acrylics with dip and the employee put a lot of patience working with the nails. Each finger was even and shaped well. Would recommend and go back. read more

My daughter did a mani/pedi party and we picked this place to get everything done. For 10 people, they were well prepared and worked fast. The girls all found colors they liked and no one had issues with their nails. Service was great and highly recommend! read more

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I started coming here a year ago because it's closer to my house. Great customer service and location! Jenifer was sweet and detailed in her tech work. I recommend! Mary W. read more

This place is really a hit or miss. Sometimes the shape comes out good and other times it doesn't. I don't recommend dip powdered nails, just get the acrylics. Somehow my dipped powdered nails ended up cracking within days internally and they just ended up cracking off. Be careful when you get your toes done. I ask for just a file and sometimes the pedicurist ends up cutting the sides of my toenails off. I've had part of my toenail fall off like this and take skin off with it because it became snagged. The person didn't shape it when they cut the sides off. I didn't ask for the sides to be cut off, I just like a simple nail file. read more

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There are countless nail salons in my town and I have a crazy busy schedule... but I make time to drive an hour to Venetian in Plano. I've tried to shortcut and find a place close to me but no place compared. Ethan is patient and meticulous, taking extra time to keep my natural nails healthy. And though he's my favorite technician, others at Venetian have been very thoughtful as well. I've been a customer for almost a year and my nails consistently last two weeks. read more

I came here with my bridal party the day before my wedding and was stunned by how gorgeous the interior of Venetian is! Everyone greeted us with a smile and we immediately were seated. Jessica did my nails and I showed her a picture of ombré pink to white nails which she immediately got started doing. She was so fun to talk to and the time flew by between talking to her and my bridesmaids. After she had finished painting them, I moved to a pedicure chair and Linda began working on my signature pedicure with tropical scrub. Jessica did quick work shaping my nails and I was surprised they were done so fast and so well, but that seems to be the norm at Venetian. Linda was really meticulous and very happy and bright. She also gave a great leg and foot massage that put a nice dent in my wedding stress and made me relax a bit. The light blue color I chose still hasn't gotten a chip and it's almost been a week! The owner came around to greet us as well! He's very funny and charismatic, just like the rest of the workers. You can either find street parking or park in the garage behind! Their street sign as you walk is an ornate V. read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

I really wanted to like this place, but sadly it fell short. My friend and I walked in for manicures and she ended up getting a pedicure too. Firstly, the staff is nice and the overall decor is nice as well. It was a little dirty, but that is expected as we went 45 minutes before closing (big mistake). I got a dip manicure with two tips- my nail tech was My. The manicure itself was rushed. One of the tips popped up after one day. The nail tech charged me to shape my nails, but the shape was uneven, different sizes, and looked terrible. My friends nails were even worse. They only had one coat of regular polish with NO top coat. Her pedicure was also rushed. I was extremely disappointed and expected more from this nail spa being that it is in Legacy West. I do would not recommend and ask you to think twice. Seems like they're good if you're a "regular". read more

I took my best friend here today to get gel manicures. We were walk-ins, but it was early on a weekday so no issue getting in. We were seated and looked at color options. The lady I personally got spoke little to no English, so it was very hard to communicate with her. The water in the dipping bowl was just barely warm. She trimmed my cuticles and barely soaked them prior, so she nipped me on 2 fingers. I chose a blue color. She missed the sides and I tried to show her because she was done painting and she fixed a few bad spots by adding more color. She didn't get the color close to my cuticle so it looks like I had this done a week ago and it's grown out. I tried to communicate, but she didn't seem to understand. My husband even noticed when I got home and commented that they looked grown out. She didn't clean under the free edge at all or take time when shaping my nails. I grabbed the file when she said I was done and smoothed rough edges on my nails. The whole thing was very quick and felt rushed even though they weren't busy. The hand massage was 15 seconds at longest. My friends nails were also not polished close to the cuticle area and nonexistent massage or attention to detail. It was her first manicure and I treated her, so I feel a little badly it wasn't a better experience. Kind of a bummer because it's a great location when you're out and about shopping or doing lunch to pop in and have your nails done. I'd say we paid for a manicure experience and got more of just a polish only and that wasn't executed well. read more

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I have been coming here for quite some time. I consider myself to be pretty loyal and will stick with the same company/person for services practically forever. The service here is just ok. I gave it two stars because some of the people like Daniel are really nice and try hard to do a great job. Others just saw me as another face. The last few times I had my nails done they were too thick and rushed. I'm not sure if they value loyalty either, because only the receptionists during the week ever recognize me and after 4 years of coming here.. I'm still asked if it's my first time. I've tried sticking with the same person, making appointments and even being open to trying someone new. None of this has changed my experience. My most recent experience was trying to get a bail repaired. I was asked if it was done there and I said no (I had been traveling and needed it fixed). Then I was asked if I had an appointment. Again no. So I was told they are too busy and didn't have anyone available. This was strange considering the young lady that came in after me needed a full set and also did not have an appointment. Unfortunately, I will be looking for a new place. read more

I had such a wonderful experience at this nail salon. I had the pleasure of having Lynne work on my nails, and she was wonderful. She did amazing work and I love how my nails look. I am beyond happy with the quality work I received and with salons commitment to their customers satisfaction. read more

Venetian Nail Spa - My nails - Nail Salons Near Me - Plano, Texas

This is my favorite spa. I've had great service from the technicians there. Tara and Nina are my usual when I visit, and Jessica has now been promoted and does a wonderful job as well. I constantly get asked where I get my services done, because of their beautiful work. I love the layout, areas that offer privacy if you come with your girls to have spa day together and the inside of the spa is gorgeous. read more

Venetian Nail Spa - OPI Don't be a Budapest and glitter - Nail Salons Near Me - Plano, Texas

I went to this salon because it is close to my boyfriends job but it will be coming here from now on. I loved my experience. They were really kind and they did exactly what I asked for my nails. If you are new to the Plano area or you need a new nail place, I would recommend this place to you. Ask for Anthony! read more

Venetian Nail Spa - Nail Salons Near Me - Plano, Texas

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What an amazing experience at this salon. This is my first time at this salon and I am blown away. The decor is beautiful as well as relaxing. They are taking all COVID19 precautions which is on top of the cleanliness the salon. I came in for their advertised special of facial and pedicure. I was not expecting a full on salon experience in a nail salon for a facial, but that is exactly what I received and then some. Chloe did an amazing job and my skin felt amazing. I did not feel rushed at all during my services, I did wait because it was busy but that is completely understandable. I was offered a drink (don't mind if I do) while I waited. Worth the wait. Treat yourself to an amazing day of pampering here in this beautiful atmosphere and customer service focused crew. You won't be disappointed! read more

Venetian Nail Spa - Super comfy spa pedi chairs! - Nail Salons Near Me - Plano, Texas

Horrible service. No one offered water, the staff were rude, and we were completely forgotten about. We also had to wait over 30 minutes with feet in the water and had to flag down people to even talk to us. No decency whatsoever. It took over 2 hours to get a basic pedicure done. read more