Visiting family here in Boynton Beach celebrating a milestone birthday and the holidays.
Needed a fresh pedicure to enjoy wearing sandals in December. We made same day reservations for 5:45pm on Dec 23, 2023. We were excited and grateful they would be able to accommodate us!
Arrived on time and was seated right away. One young lady greeted us and sat us in two adjacent seats. She started to prepare to work on me but, I insisted she work on the birthday girl first. She told me someone else would be arriving shortly to care for me.
A few minutes later a woman arrived and told me to put my feet into the empty tub. As she spoke to the to the gentleman who was working on the toes of the young lady to my left. She filled the tub with water and left. She came back and sat down in front of me. She never once made eye contact with me.
When it came time for her to cut my cuticles it was obvious to me she was going thru the "motions" of cutting them. Ladies if you've ever gotten a pedicure, you can tell when they are actually being cut! Except for a cut or two, this woman was not cutting the entire cuticle. I asked her if she was cutting the cuticle? I had to ask her several times because she was not answering me. I then noticed she was wearing one IPOD and was totally engrossed in what she was listening to. So much so, the woman working beside her had to nudge her! I again asked her if she was actually cutting the cuticles? She said she was "smoothing" them out because she did not want to make them bleed. I was confused. I said to her that she's the professional right? She should be able to do the job without doing that, correct? I told her I did not want my cuticles "smooth", I wanted them gone!
She went back to my left foot and properly removed the cuticles on my toes. When she worked on my right foot, she nicked my toe and made the cuticle bleed. I wholeheartedly believe she did this on purpose. She went to get warm towels for my feet. As she came back, she saw me taking a picture of my toe. She said, "See that's why I didn't want to cut it". I had had enough. I said to her that I needed someone else to finish my toes.
She whispered to a few of the other nail tech's in the spa. After the dirty looks directed my way, another woman came to finish my pedicure. She tended to my cut cuticle and as I complained to her, told me she didn't know what happened but she was sorry I was not having a good experience.
What struck me was the woman to my left. She heard and saw the entire interaction. As she was leaving she whispered to me that the first woman's attitude is the same with everyone. The woman said she is a regular customer and NEVER goes to that woman for any type of service. She said everyone else was pretty much amazing EXCEPT her!
I have never had a more unpleasant experience in a nail salon. That woman was rude, indifferent and unprofessional. Her entire energy was negative and it is very clear she doesn't enjoy her job. Or even cares to be there at all.
The young woman who gave my family member her pedicure was diligent, professional and did a fantastic job!
$33.00 seems to be the going rate for a pedicure down here. For quality work and respectful service, I would have gladly felt like it was worth it. But, to be treated in this manner? It's a disgrace. read more