This afternoon 8/17/2022, my mother with collapse spine scoliosis took her mom, my grandmother who just turned 95 years old, who has a walker and oxygen to "Wellness nail spa" in boynton beach near home depot. This is not an easy feat for either of them! But an attempt to do something special for my grandmother for her birthday, because what do you give a 95 yr old woman who has everything? You PAMPER HER! She gets to go out and gets to feel pretty and special.
Well that is NOT what she got!!!! The word RUDE can not adequately cover what they experienced! It was obvious from the start they were not interested in doing her. A GOOD paying customer!! Instead of helping her choose a color they told her to do it. Well accidents happen and being old my grandmother dropped the polish. They YELLED at my mom why she let her touch the polish, IN FRONT OF MY GRANDMA! She is old, NOT senile! Dont assume and talk 3rd person in front of anyone!! My mom offered to pay for the polish. They know this is wrong, obviously disgruntled and exasperated about it said no. When asked to do a mani/pedi they refused to do a pedicure for my grandma. Saying she needs a podiatrist. And they were not nice about that either. The tone and speech was embarrassing to my grandmother! Made her feel bad! Refussing like she has leprosy! You will be old one day! And you shall reap what you sow!
First! I am a licensed tech, i have seen BAD nails! I assure you her nails are not this! Maybe slightly thickened by age but clean! not so bad you cant file trim and buff smooth. Go through the motions and get pd! They DID NOT HAVE TO EMBARRASS HER! THEY COULD HAVE DONE SOMETHING! You soak and do what you can, massage her and be nice. Have conversation and be pleasant! Polish the nails and proceed to a manicure and get paid and tipped 20%!!! You NEVER YELL at client NOR make them feel bad! As well as let them leave discouraged and unhappy with nothing!! After all the trouble they went through to just get there!! Angry doesn't describe how disgusted i am with this salon!! I choose them for proximity and they own 3 salons! You would think they know good business. But this is a mistake! read more