I used to go the Wellington location before I moved to Delray so I really tried to give this one a chance. Both times were an uncomfortable experience. The first time (pink nails) the nail tech was staring at his phone watching a security camera set up in his house to spy on his son the entire time, and was half-hazardly doing my nails and cut me on nearly every finger. He never stopped to clean the cuts or have me wash my hands and dust was getting in them the entire manicure while he continued. He was also re-dipping my literal bleeding fingers back into the dip powder pot.
The second and most recent time I went back (blue nails), I walked in at 5:30 (hours online and on the door say they close at 6:30) and I walked in fully knowing I didn't have an appointment and so there was a chance they may not be able to accommodate me. I said this to the girl up front; "a mani pedi, only if someone is able to. I don't have an appointment". She proceeded to ask all the nail techs while I was standing there, "do you want to do a pedicure?" and they flatly said "no" while staring right at me. This happened with 3 different nail techs. Just as I was about to leave because I was so uncomfortable, two of them agreed they would do my manicure and pedicure at the same time, so I sat down. I was asked to pay up front and paid $100 including a cash tip ($10 for each nail tech, which is over 20% because I knew I was there toward the end of the day). I quickly wished I would have just left and not even sat down. There was another man there (I don't know if he worked there or was just a friend of one of the nail techs waiting for her to get off work) who sat in the chair next to me as we got started and said "I could kill you right now". I replied and said "all of you could have turned me away. I said I didn't have an appointment and to take me only if someone was able to. I would have went somewhere else". He then laughed it off and left. While I was getting my nails done a woman walked into the salon and asked what their hours were. One of my techs said "9:00-6:00". I pulled out my phone and said "it says online you close at 6:30. I would have never walked in at 5:30 if I knew that" and she said "well yeah, we do, but no one ever really stays that late".
No one wants to get their nails done and feel like a burden or their business isn't wanted. I sat in silence and waited for it to be over. My toes came out great, but my fingers are supposed to be a matching polish and the shade is off. They're also kind of grainy and bumpy, and I had to pick polish remnants off my fingers when I got in the car.
I've worked in the service industry for years, including salons. This is not how you treat paying customers, not even the last client of the day. I only ever get my nails done for special occasions, so you want it to be a nice experience and I cannot say it ever has been here. I walked out of there right at 6:30, by the way, so I wasn't even there after advertised business hours. read more