These guys were amazing! I believe I was communicating with BJ in the front desk and his customer service was top notched. He promised me an update on Tues and Thurs and that's exactly what he did while they had my car. When I dropped off my car for repairs, he tried to get a hold of Enterprise to pick me up for my rental, who were about 10 mins away, but couldn't get a hold of them so he dropped me off at enterprise himself! The quality of work was fantastic! The damages on my car were not too bad so I'm sure they had other complex fixes to do, but I'm still very happy with results. I definitely recommend these guys for body repairs, they're very professional, honest and quality of work is fantastic. read more

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I would highly recommend looking no further than Velocity Collision Center for any bodywork repairs for your car, especially fellow Tesla owners. Velocity Collision Center was referred to me from a friend, knowing I needed a Tesla certified body shop, and I wouldn't trust my car to just anyone. I quickly found out why they were referred to me. From beginning to end I received great communication with knowledgeable, patient, talented, extremely friendly, and caring individuals, who all worked together like a well-oiled machine, never leaving me to question their knowledge with Tesla. Being this was my first time personally working with a body shop, I didn't really know the process. From my first phone call, speaking with Justin, I already felt taken cared of, and that was before even stepping foot into their building. Justin took his time explaining the steps that would be taken for the needed repair, as well as making sure I didn't have any unanswered questions. I then brought my car down to Velocity and BJ did the estimate for me, which I found to be a fair price, actually better than I expected. He took thorough pictures of the damaged area and entire car, then made a detailed description for insurance purposes. BJ explained everything required and made sure I knew what to do next. Couldn't have been made more simple coming from their end - a breath of fresh air for me. As icing on the cake, another associate, Roland, went out of his way to communicate with me to ensure that the billing was completed between the insurance company and Velocity's accounting department, which was important to me before bringing my car in. Roland even called when he hadn't yet gotten a final answer back from either, ensuring he didn't forget about me. Very impressed by this, and honestly a wow-factor, not commonly experienced in communication nowadays. My trust in Velocity never varied from start to finish, particularly because BJ had monitored my car throughout its repair process, solidifying my confidence in knowing I went with the right body shop. He made drop off easy and seamless, especially by calling Enterprise to pick me up to get my rental. When picking up my car, it was just as easy. I simply had to leave the rental at Velocity and drive my car off. I couldn't have been happier with the finished product: they did a phenomenal job! The bodywork and paint are guaranteed for the life of the car, and on top of everything, I got a clean car back - interior and exterior, which is always high on my priority list. Everyone I came in contact with truly listened and delivered. To give a five-star review I look for my holy trinity: knowledge, communication, and a great job/experience. In reviewing Velocity Collision Center, I'm left wishing there were more than five stars to give. read more

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Customer service is A1, never been to a shop like this one. Repair was very fast and they're super communicative about your vehicle. I got my front bumper repaired. Great quality of work and not too expensive either! Will definitely be coming here again for any further repairs. read more

Velocity Collision Center - Damage - Body Shops Near Me - Las Vegas, Nevada

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Top-Notch Service and Flawless Repairs! I brought my 2024 Cadillac to Velocity Collision Center after being side-swiped--something I'd never dealt with before. From the moment I walked in, BJ and the team put me at ease. BJ assured me my car would look brand new when they were done... and he absolutely delivered! After confirming everything with my insurance, Velocity took it from there. They kept me in the loop the entire time with regular text updates and occasional phone calls to walk me through the status of the repairs. The communication was outstanding. When the work was finished, I was even able to drop off my rental car right there and drive home in my perfectly repaired Caddy. It looked like it just rolled off the showroom floor. Velocity made the whole process seamless and stress-free. I highly recommend them for anyone needing body work done--professional, transparent, and top-quality results. read more

I was very satisfied with the communication, friendliness, and knowledge of the staff at Velocity Collision Center. The repair work looked excellent--I couldn't tell at all that anything had happened to my car. When I picked up my vehicle today, there were just a couple of minor issues: 1. I have white seats (the car is brand Tesla), and I noticed they were not covered while my car was being driven or worked on. As a result, I had to request that they be wiped down upon pickup. 2. My front passenger tire was low on air right after I drove away, while the other three tires were slightly overinflated. Additionally, the front passenger tire was still missing a cap. I stopped at a car shop on my way home to adjust the tire pressure and get a replacement cap. While these inconveniences were frustrating, my overall experience with VCC was positive. read more

My 2023 M3 Tesla needed repair after being backed up on the front passenger side in a parking lot. Based on the excellent reviews, I decided to bring it to Velocity Collision Center and because they are certified Tesla Repair Shop. Of all the positive and excellent reviews I read online, I myself had experienced such outstanding communication process from the start to finish and the quality of the repair seems as if no damage or dents happened to the car. I highly recommend Velocity Collision Center for TESLA repairs for their amazing body and paint job on my car. Thank you. Carlito Begonia read more

I had a lot of issues when I got my car back. They did correct them, but it still took several weeks to fix the issues and it was a ln annoyance I really didn't want to go through. That said, when my car was back finally, the bodywork they did looked good. read more

BJ and the Velocity Collision team were amazing! The quality of service has exceeded my expectations and more. They provided updates throughout the process. Highly recommend Velocity Collision Center for your Tesla repairs. read more

I want to thank Velocity Collision Center for getting the job done on my car. I got into a minor accident a few months ago and was referred to Velocity. Maria was very helpful, informative, but most importantly, she had great customer service! I went in to get the quote done for my car, which is walk-ins only, but real quick and easy. It took a couple of weeks before I could bring my car in to get the work done because the part need to be ordered, but once it came in, all it took was less than a day to get the work done. Picked my car and it was and clean! Thank you Maria and the rest of the staff of Velocity Collision. read more

Blemished my Tesla, so I had them serviced my Tesla. They did excellent work yes, I would recommend them

Everyone from the moment i walked in was so nice. Clean office, saying hello when I walked in the office. Their communication was outstanding. Calls with updates and calling my insurance and taking care of everything. The body and paint work done on my car was amazing. Can't even tell where the problem was. Overall the expirence with velocity collision center was great ! read more

Love this place! The guys are super nice! Brought my daughter's car in to get an estimate today. Took less than 20 mins and surprisingly the cost was affordable. They previously fixed my car from an accident and did an amazing job, You can't tell my whole bumper was replaced. read more

Had a great experience at Velocity Collision Center, Ronnie helped me out and did a great job, making sure that all my needs were met And helped me fight the car insurance company to make sure that I got what I was owed. Marie at the front desk was always courteous and helpful as well. I strongly recommend them and will definitely be using them again in the future. read more

These guys have no parking wtf how you gonna run an auto repair with no parking. Made an appt with me then refused to do the repairs or an estimate and they keep saying they have no parking lol again how the hell you gonna run an auto repair place with no parking....looked like plenty parking on the street. Don't make an appt with a customer complaining about parking in your store and then turn them away.....what a waste of resources on both parties smh read more

I had a pretty deep scratch on my passenger door from a too close turn so we sought out quotes to repair it. Velocity came in about $800 less than the other shop we looked at because their approach was different. They communicated how long the car would be out, any updates and finally the day we could come back and pick it up. They did a walk through with us to show the damage they repaired and you would have never known it was busted before, the SUV looked perfect. read more

After picking up my car earlier due to being vandalized I couldn't be more happy and the work put into it from the body shop staff, it looks like a new car again, Maria was very helpful from the beginning and she was very thorough and always kept me up to date and explained everything they did when I picked up my car, any future work that needs to be done with my car and I will go to them again! read more

Give this auto body shop a zero or less! Rely on BJ to overcharge your credit card!! He's excellent at it! Then told Ronnie will get back to you, a JOKE!! Teach staff billing!! You overcharge $400 & keep customer hanging over a week!! Do you have kids to feed??? Better yet, escalate your complaint to state over this BS. Definitely photo mileage& gas. I had 60 miles used in gas. It's not acceptable. Geico stated10 mileages is acceptable. So ripped off/taken advantage with gas & they over charge $400! Not right and when ppl are struggling with inflation. BJ & Maria don't understand a subject title " why isn't my check mailed"! WTF Maria is asking if check needs to be mailed?? DO NOT GO HERE!!! read more

We took our car to Velocity Collision Center after our car was hit in a parking lot while we were out having lunch, luckily they left a note on our car. Velocity dealt with their insurance adjuster for us and got our car put back like new! We highly recommend this company, they are courteous, efficient, and quick! read more

I took my vehicle in for repairs at Velocity Collision Center. After a long delay because of the supply shortage, I finally got my vehicle back. After inspection, I noticed a powder substance and most of my stuff underneath my back seat removed and thrown all over the back area covered in that powder substances of my cabin. I also noticed that they had used my pickup bed for something because it was field with dirt. Sadly, it wasn't over, they had replaced my rear window glass and after the install, and return of my vehicle, I noticed that there were 5 area where a razor blade had made a line in my paint. If I were you, I would be concerned and re-inspect their work before leaving the business. Also, have them document everything that was damaged and make sure you report it to your insurance to cover yourself if anything doesn't get fixed. Update: I was able to speak with Ronnie from Velocity Collision Center and he got the damages fixed or replaced. Because of there quick response and repair of the damages I have updated them from 1 star to 4. read more

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After getting my truck the process was real quick. I spoke with guy named Ronnie, and he was super helpful with updates quicker than than my insurance company. The repairs are prefect, and the inside was cleaner then ever. Thanks for taking care of my vehicle. read more

From start to finish excellent service! Customer service was superb. Time frame for finished work was earlier then expected which was great for us. They do work hand in hand with Geico which we submitted in for our insurance claim. They have Enterprise in house for rentals don't have to drive anywhere and the gentlemen with Enterprise was also efficient and friendly while dealing with the rental. Overall Brian and his crew were top notch and we were 100% pleased from start to finish! Hoping we won't have have to be back for any other incidents but if so Velocity will be our choice. read more

Used their services twice now. With our first accident, they repaired the car within a month which was nice because our insurance only covers rentals for up to a month. They kept us updated the whole time. A few months later, unfortunately, another accident. We had such a good experience with Velocity that we didn't even question where we were taking it for repairs. This time, they were super busy that they could not take our car in right away. We explained to them that our insurance would not be covering our rental unless our car was in the shop. They were so understanding that they took our car in right away SAVING US MONEY! Thank you Velocity! We highly recommend their services! read more

i recently moved to the area and needed a minor repair done on a car i bought here. Went to Velocity, filled out my information and the estimator came out to look at my car. I told her exactly what i wanted done--let me set the stage for this, I ran a body shop for years, i know exactly what i am talking about. Immediately on seeing the car the estimator started to try and add additional work, attempting to double or triple the cost of what i was asking to be done--because she didn't listen to me when i said i used to run a shop. she simply thought I was uninformed and would accept her add on work. guess who didnt get my work and is getting this 1 star review? read more

Steer clear from this shop. I had repairs done back in September, covered by my insurance company. It's now December and I'm still having issues. Just save yourself the headache and choose another shop. read more

I needed to get the front bumper of our truck repaired, so I started calling around to collision centers. The first one had a 2 month wait to even get an estimate! When I called Velocity, I spoke to Roland - in addition to being very helpful and super friendly, he told me I could come down that day, or whenever convenient for me, and get an estimate. I stopped by and 20 minutes later I had a full estimate waiting for me in my inbox! The quote was reasonable and fairly priced, so I booked the repair immediately. Roland had my parts within a day, and he had me stop by for a color match so that he could have the parts painted in advance, minimizing the time my car would need to be in the shop. About 2 days later, my parts were ready for install and the truck was only in the shop for about 6 hours, including the wash the did on the exterior. All-in-all, I had called on a Monday and my truck was repaired and done by Friday of the same week!! So much better than waiting for 2 months to even get a quote somewhere else! Velocity (and Roland) is friendly, knowledgeable, reasonably priced, fast, and very high quality. I highly recommend them!! read more

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If I had to choose one word to describe my experience with them I would choose, "PROMPT." The service was so straight forward and great. There never was a time where I felt out of the loop with my car. I found them through my insurance because they are a Geico preferred body shop. I was able to schedule 14 hours before coming to, waited no more than 10 minutes to get out with the rental car, and received my car back 4 days earlier than expected. Definitely recommend Velocity Collision Center! read more

What a great experience! I can't say enough good things about this place. I actually had them do work on both of my vehicles, one was in an accident and the other I had some custom work done to it. They both came out perfect! Both times the staff was very accommodating and helpful. There second time I was there I actually waited for my vehicle in their waiting area. They offered complimentary bottled water and the chairs were comfortable. Also was really impressed how clean everything thing was, even the bathrooms were clean! Thanks again! read more

My car got hit and I selected Velocity Collision to handle the repairs for my vehicle. I was in no hurry to get my car back, I had a rental and I'm a patient person so it was no biggie when they told me the repairs were more extensive than they expected and they needed to keep my car longer. I received a few updates from Erika on the status of my car and was told my car might be ready a day early and they'd call me to let me know. I didn't hear anything from them the next day, again no biggie. I received a call the following day to let me know my car was ready to be picked up. I received the call on Friday at 4:30pm. They close at 5pm. I checked GPS and it said that I'd arrive after they close (I'm coming from the other side of town). Erika said they'd wait for me. I received another call from Erika a few moments later asking me if I received a check from the insurance company. I told her no, the insurance company informed me the payment would be sent to them directly. I was busy working at the warehouse and had several employees working. I work 60+ hours, my time is valuable. But, I leave and get all the way to Velocity only for Erika to call me and tell me that because they're unable to find the check from the insurance company they're unable to release the car to me. I'm literally down the street from the repair shop. Erika apologizes. I closed up shop, sat in traffic, drove across town, and wasted my gas all for an apology. I called back and asked to speak to the supervisor. Ronnie got on the phone explaining how they tried to contact different adjusters trying to locate the payment but no one was answering their phone. I explained to Ronnie that I didn't care about the car not being ready, I was concerned about my time that they wasted by having me drive clear across town, wasted my employees time, wasted my gas, and an apology is supposed to make up for all of that? Ronnie offered to discount my deductible. I go to pick up my car on Monday and apparently Ronnie spoke with the owner who refused to discount the deductible and I paid it in full. My issue with the company is not taking their customer's time into consideration, not owning up to their mistake of telling me to pick up my vehicle before it was actually cleared to be released, and not following through with what they offered. I'm a business owner myself. Accountability is a real thing. Get it together. read more

Just picked up my car today and it looks brand new ! I would show the before and after pics but due to the accident I can't just yet. But Velocity did an amazing job! A little off on communication though because I constantly had to call for updates and it was confusing. They would tell me it was done one week then the next week. Or would say they will call me back but don't, so I had to keep calling for updates. It was a little stressful at first but I figured they must be busy and must've forgot. But all in all it was worth it at the end. read more

After a hit and run on the freeway. I took my GX460 to get repaired, I got a rental car on the spot. My car was ready in 2 weeks as promised. The car is factory repaired, cleaned and as good as new. Big thanks to Roland who was in constant communication with me during the entire process! Would defiantly recommend. A big thank you! read more

Needed to get inspection for my car, the 2 guys working there (pretty sure they were brothers) were just quick and efficient to help get everyone waiting out of there quick. Great service read more

Kind of ironic, my mechanic crashed my truck. I took it to Velocity off of a recommendation from my best friend and these guys did an excellent job. They went above and beyond to help me out. Thanks brian and Velocity team! read more

I recently had a minor fender bender and had 3 estimates done for my toyota corolla. I went to the toyota dealership and received a recommendation for repair work from their repair shop. I then got 2 other estimates. The referral from the toyota dealer was the highest estimate. The lowest estimate I received was from Velocity collision. I made the appointment and received the repairs done on time and at the price quoted. They did a wonderful job on the repair and I would highly recommend anyone to use them for repairs. I did compare apples to apples and was pleased with their service. read more

Took care of my car from start to finish. Thank you Wayne for doing a great job on my Camry! You guys rock. 5 start definitely.

Love the work and most of all the service from the team here at velocity. The repair of some big scrapes on my car were done within 2 days, and I always had someone call me (Erica) whenever there were any updates on my vehicle. I was even able to rent a car directly thru them since they had an agent on-site. The experience I had at Velocity Collision was great! Would definitely recommend them to a friend. read more

This place was amazing. I had been in an accident and the whole right side from the bumper to the door was damaged. I was given some names by my insurance company and I had seen some of their reviews so I drove all the way from Smoke Ranch and Jones to Blue Diamond to have them fix my GMC Sierra. I am totally glad that I went there. The staff was so friendly and they always kept me up to date with what was going on with the truck. It was done on time and the work was over the top. I will recommend this place to all my friends that need work done on their vehicle. read more

They fixed my car after it got side swept! It looks brand new, they even buffed out several scuffs and scratches I had as well all over the car. The staff was SO nice, I believe Ronnie help me and he was really sweet and helpful! I'd def recommend them! read more

Ronnie is awesome! He went out of his way to connect me with a dent repair man and saved me tons of money. I should mention that this body shop also does amazing work and made my husband's car look new after an accident. They're honest and their desire to help people is exactly what this world needs more of. Thanks again, I really appreciate it!!! read more

Awesome body shop! Roland went above & beyond to accommodate my schedule & needs. Excellent body work, fair prices, exceptional customer service. read more