Amazing service I just moved to this area and was scared to use a mechanic shop I'm not used to but after looking at reviews I gave sun auto a shot and I'm so glad I did. Not only was Steve helpful with getting me in right away but the service advisor who helped me when I got there E. Was so helpful amazing took his time with me and gave me prices before I left. I could not ask for better service thank you guys for everything I'll be back definitely 10/10 great customer service. read more

I brought my car in after having issues getting it to start. Another place initially told me my battery was fine so I thought I was going to run into a much bigger issue, but it ended up just being the battery! Ed took care of me and really explained everything they were going inspect for, the pricing, etc. I appreciated the communication up front and was grateful for his friendly customer service. I've also never received such an extensive and digital overview of my car inspection. They emailed and texted me details, with photos, of everything they inspected!! This is a great place to take your car, and because of Ed i'll be sure to return if I have any other car problems read more

Please don't ever come here ! Steve at the front is the most rudest person I have even spoke to. We came to get our car checked, and was told it would take 20 minutes for a someone to check out what the problem is which is okay. More than enough time has passed nobody came to check the car out so we asked Juan another guy upfront how long until just for we are aware Steve then decides to speak for Juan and starts talking to us like we are stupid. We gladly took our keys and our business elsewhere. I also want to add as we are waiting he is talking loud and horrible about his wife also was talking about smoking weed and " popping Xanax" infront of customers. read more

I was in a real pickle after driving into town from SoCal and Ed and his team helped me out. I have a 2015 bmw 228i that was giving me a drivetrain malfunction warning and they were able to identify the problem and fix it quickly. Pricing was very fair and the team was exceptionally kind. read more

I appreciate this location and their kindness. I have taken my car to a couple different Sun Autos around the area because I have had good experiences and don't feel like I am talked down to! This location and the fellas working the front are friendly and appreciative of any customer who goes in there! Of course they match the vibe!! That seems to be like anywhere these days though! I went in for an oil change, easy to schedule online appointments. They said 60-90 minutes....mine took a bit longer because a new car doesn't make it easy for them to do their part...especially if car companies want you going to their dealer over anywhere else! I was patient and understanding - it was out of their control and in return they were friendly with me and completely apologetic for how long it was taking. I will continue to take my car to this location and I know they will take care of me. read more

This shop was not a great place to fix my smog ( check engine light) I paid almost 800 dollars to get it fixed and after 5 months of trying to get my car passed and following the steps given to me by the shop- I haven't been able to pass my smog check. 800 DOLLARS to fix - i feel they didn't do anything read more

I was drawn to this place due to the special their having with synthetic oil change $50 right now. Up to 5 QT's Plus they do a full inspection of your car and send you a report. They also have a tires special but I don't know much about it. Good quality and relatively quick service was in and hour within an hour. Came in right in time before they got incredibly busy read more

not surprised this location has significantly worse reviews than other locations. I did have a good experience at the west Tropicana location. However I'm not surprised reading all the reviews to be careful if you are a woman. My girlfriend took her car here, and after the initial quote they tried to upsell her on many extra services. The initial quote was quite high but she agreed. After asking my advice I found another shop that would complete the service at half the price. When she called to cancel, they told her she would be responsible for the parts they ordered on her behalf. She agreed and then asked for only the original requested services to be completed, not the 4 extra services they tried to push on her. They did not offer her alternatives, just sold her the most expensive parts and tires. Extremely disappointed in how they treated her. When she had me talk to the service manager, she noted how their tone changed. I believe they use predatory upselling tactics on their women customers and pressure them into unnecessary services. read more

I brought my Toyota Sienna 2013 in. Knew I needed an AC system changed. Total $1800 at first. When the work was done, they call and ask for another $1200 to stall the gasket fan. Total of $2900 with a Costco membership. I felt that I was trap with the gasket fan thing. If I knew from the beginning that it would cost around $3000 to fix my car AC, I would have shop around and pretty sure I would have found a cheaper option. They messed up the 1st day, the connection of my AC was wrong. I needed to bring it back the next day. Even when I was talking to the service guy in the front to pick up the car the 1st day, he does not seem trust worthy at all. Again, I felt trap with the gasket fan for a Toyota Sienna that I pay an extra $1200. I would recommend for everyone to shop around because they might be surprises for extra work to your car. read more

Excellent service as requested. I dropped the car off late yetvin the morning I was notified of a few ways to stop the leaking. Tests were completed and the car was ready as expected. Very pleasant and the price s are reasonable. I highly recommend them. Great service even the return customer are also satisfied!! read more

I had a flat tire. They tried their best to see if it could be fixed but unfortunately it could not. They went above and beyond by going to another store and grabbing a tire for me since they did not have it in stock. They rotated my tires, changed my tire and even changed my oil in just 2 hours. They are helpful and friendly and didn't try to upscale me or rip me off most importantly. They are my new favorite for all car services and I fully trust and vouch for them. BEST service I've had in the 6 years I've lived in Las Vegas! Thank you so much to Nick and the staff there! You guys rock! read more

I recommend this shop in Las Vegas. Kristopher provided good customer service, my vehicle was quickly repaired, I quickly received a text with a quote, photos were attached and the service mgr did not try to sell me a service that wasn't needed. I feel like this is a place I can trust with skilled mechanics. A shop with reasonably priced services is hard to find. My experience is only with this location. read more

This was my first time ever using Sun Auto for any repair on my Jeep Wrangler. And I can say that they did an excellent job the price was fair. It hard to find a trusted shop here in Vegas but Sun Auto at least to me the one on 3340 W Cactus will have my business read more

Scheduled an appointment for an oil change. I was early so I came in and asked if it was possible to be seen earlier. The guy was pretty rude about it and informed me they were actually running late. I went to the place next door and got an oil change there instead. There are so many options out there, don't choose sun auto. read more

Worst experience with a mechanic shop in a long time. Stay away from this place. I called them to diagnose my check engine light and repair a flat tire. Three hours later, they called back with a $3,700 quote, saying I needed to replace all the catalytic converters and the entire fuel pump system. I decided not to move forward with the service. The next morning, they called again saying they couldn't repair my tire because it was "too old." That didn't make sense -- the tire needing repair is only two years old and actually has the best tread of all four tires. The associate also said they couldn't put the tires back on, which I didn't understand. Then they offered me what they called a "great deal" on four new tires for $450 -- even though I originally came in for an engine light, not tires. When I went back to the shop, the manager greeted me with, "So... no tires?" I paid the $230 diagnostic fee, and the manager (Steve) said, "We're done!" -- without explaining anything about the diagnosis or even offering a printout of the report I paid for. I had to ask for an explanation and a copy of the diagnostic report. While explaining, the manager told his associate, "Can you take care of this guy?" which felt dismissive and unprofessional. It seemed like they were annoyed that I didn't approve the $3,700 repair or buy new tires. They didn't fix my flat, and if I hadn't asked, they wouldn't have even provided the diagnostic paperwork I paid for. After getting a second reading at a smog shop, the only issue that came back was catalytic converter failure, which may simply be related to oxygen sensors -- a much smaller potential issue than what I was quoted. The team at Sun Auto did not try to help me, save me money, or clearly explain my options. I will not be going back. If you're reading this in 2026, I would strongly recommend staying away from this place. read more

weird customer service, brought my daughter's vehicle there to have it serviced. I was greeted with a friendly man. Just picked up her vehicle this morning and a different male was distant, cold and couldn't be bothered after spending $1800. Just moved here in October and trying to find a loyal mechanic, but cannot and will not deal with rude customer service. read more

Girlfriend brought in and DROVE IN her car to get checked on something that she had warrantY for, JUST FOR THEM TO Give it back to her AND ITS NOT TURNING ON. This place has been nothing but a headache for us and I will never recommend this place to my worst enemy!!! Shame on sun auto and they're unprofessional staff read more

Went here early Friday morning due to having car battery issues. The technicians were very friendly and efficient, did a diagnostic and installed a $279 battery, I was in and out in about an hour. read more

Customer service was a 10/10! Steve was a great help and was super understanding of customer needs and concerns with a friendly personality.

Scam artists in the vein of typical mechanics, sadly. Brought my vehicle in to be looked at and they gave me a price of over $4000. Got a second opinion from a trustworthy local independent mechanic (Diamond Collision on Arville) and they did it for under $300. Sun Auto on Cactus wanted to do a bunch of unnecessary work with the parts purchased at insane prices. A quick google search showed me I could get them at 1/5th the cost they said they cost, ordered them myself, and then found after a second mechanic looked at the car that most of the work didn't need to be done at all. read more

Came to this location as right by our home. I requested for an oil change and tire rotation. It took over 6 hrs to complete the job and had to call the store for an update. When I came to pick up my car that was parked on the side, all the windows were left open and even left the service papers on the top of my car. Came back again another time because a lug nut was missing on one of my tires. They were kind enough to order me the missing lug nut; came back later that day to get it fixed just to go home to see that the lug nut wasn't quite the right size. People here friendly but unfortunately the service is lacking. read more

I use this service for more detailed car care. Great customer service. Ed is always helpful and knowledgeable.

I'm updating my original 1-star review to 4 stars after a recent experience that showed me this shop does care about its customers when things go sideways. After my initial frustrating visit, where I dealt with poor communication and conflicting diagnostics, the customer service team personally reached out to understand what happened. Not long after, the store manager called me directly, offered a sincere apology, and even gave me a few free oil changes as a goodwill gesture if I was willing to give them another shot. I shared some constructive feedback, and honestly, I appreciated the effort to make things right. Fast forward to yesterday--I had to bring my car back in again because I started hearing the same kind of noise in the area where they previously did some work. It hadn't been long, and my car had barely been driven since the last fix. Naturally, I was concerned. To their credit, the team diagnosed the issue quickly and resolved it without charging me anything extra. That went a long way in restoring my trust. While my initial experience was undeniably frustrating, their follow-up, accountability, and willingness to stand by their work deserve recognition. Mistakes happen, but it's how a business responds that makes the difference. I'll be keeping an eye on things, but for now--I'm willing to keep bringing my car here. read more

The shop has a great team. Gio in the front office is amazing service advisor. He did push me to fix stuff. Was willing to help cut the price where he could. He clearly knew what he was talking about. Kyle one of the techs. He is one of the best. He actually cares about the cars he works on. Went in for an oil change. Got a full inspection done. Told what was wrong with my car and was not pushed to do anything. Well worth the price and time. read more

These guys are great. I was leaving for a golf trip and was already running behind. Go out start car and battery is dead. An hour later road side service shows up. Now im really running late. Go to Sun Auto and they're busy. Tell me hour an half to get it fixed. They can see my frustration and ask what's going on. I tell them and they immediately get me in. They also saw that my battery was still under warranty and they would replace it. I was in and out in 30 min. This is the 2nd Sun Auto I've been to (also the one on Blue Diamond) and the service has been excellent at both. Thanks guys! Im writing this from the condo of the golf resort I desperately needed to get to that day. read more

Want to give a BIG thank you to Ed and Steve of Sun Auto. My Acura TL transmission went out and these guys (along with Jeff from the transmission house) were really descriptive and detailed about what needed to be done. Pricing was fair for a total rebuild and they got it done before the predicted date. My car is running well again and the wife is happy (happy wife, happy life ) Really appreciate all the help, support and understanding during all of this. A real professional group of folks. I'll definitely be using this place in the future. Sincerely Al Savage read more

Well I have never left any reviews to anyone but those guys deserve it. Those guys are THE worst mechanics I've ever seen. Don't want to tell you what I had to go through with those guys, it's too much. They will over price you for sure, and that would be ok if they do a great job-but they don't. They just don't know what are they doing. Look at their crew- young inexperience .I had to take my truck to a different shop and they charged me 6 times less and did the job right. And one more thing I work as a barber at SouthPoint casino so I see and talk to a lot of local customers and (what a Coincidence )one of them had the same problems with that company . So don't go there, don't waste your time and money. read more

This review is based on their Black Friday promo for $19.99 full synthetic oil change. I made a reservation for 11/29/24 early morning and got to talking with Steve Caria, the manager, who was very personable. I waited at the nearby Starbucks for about an hour, there were people ahead of me. Anyway, I'm very pleased with the promo and the customer service, and will return for future repairs! Thank you, guys! read more

I have a bit of trim hanging down by my wheel. Called them yesterday and was told to bring it by at 8am and they'd take a look. At 8am the guy behind the counter told me it would take 1-2 hours just to take a look. I told him the situation where I called and was told to come by. I then asked to make an appointment. "We don't make appointments for this kind of thing". When I told him this is why you have 2.5 stars on Yelp he told me I could leave. He made sure I went away. I am waiting at the Sun Auto store on St. Rose right now. They are looking at the car. I should have believed the reviews. read more

I visited the shop as my tire pressure light was on and I wanted someone to take a look. I waited over 25 minutes outside in 95 degree weather as I was told I had to wait outside for help. I was told everyone was busy working yet the technician "Steve" was standing in the shop smoking a cigarette telling me he's unavailable to help. He claimed he was the manger, but hesitated when I asked him for his name, then told me to go to tire works if I can't wait after waiting 25 minutes. Horrible customer service. Save time and go somewhere else. read more

Ed and Giovanni are true professionals, fully explained the procedures for the services I requested for both my vehicles, called with estimates that were accurate, no surprises when I picked them up. They fixed a problem I had with a different tire chain. As a former ASE certified technician and an auto service general manager for a major tire manufacturer I can attest that their prices are fair and no unnecessary up selling. Highly recommend them. read more

Very pleased with my Sun Auto experience, I needed a 30,000 mile service on my 2018 Ford Fusion which requires coolant, transmission & brakes systems flushed & filled as well as fuel injectors cleaned and Air and Cabin filters replaced. You could have kicked my jaw shut when the Ford Dealer quoted me their price. Sun Auto completed the work on time and at half the price as the Ford Dealer. They even included a tire alignment. The staff was friendly and took time to explain exactly what they were doing. I will recommend Sun Auto for service and repairs. read more

Big thanks to Steve and Haydn! Urgently needed new tires. They helped find THIS YEAR'S tires within our budget and expedited the whole process to get our new tires and alignment all in a few hours. Very accommodating. Steve is very personable and reasonable to work with. The whole staff was professional and efficient. Facility is clean, well maintained and comfortable. Big windows allowed us to watch our car get serviced so everything was transparent. Got our quote and at the register, it was to the penny. No hidden fees or costs. No surprises. Sun Auto was a home run! read more

extremely disappointing experience.... went in by referral from their sister company. Not only did I pay almost 200 for the diagnostic for them to return my car with a sensor not working or reset properly. When i asked them what happened with the sensor or if they drained my gas or why my tank shows nothing when I had 1/2 a tank going in their answer was" i dont know maybe try driving it." Not a place I would trust to touch my car again. In addition my car was still leaking gas from the fuel pump repair done by the sister company as confirmed by another location and not the value these guys diagnosed. Which by the way is super dangerous. Also a question I asked before leaving this place to which they said I fine to drive the vehicle. Overall uneducated and just trying to rack up more repair bills. They can't even return my car in the same condition it was dropped off. I would avoid them like then plaque. read more

Sun Auto Service - No working sensor - Auto Repair Near Me - Las Vegas, Nevada

I am writing to express my extreme disappointment with the service I received at Sun Auto. I have been a loyal customer for many years, having spent tens of thousands of dollars at their shop. I knew the staff by name, including Steve and Ed. However, my recent experience has left me feeling betrayed and taken advantage of. In April 2024, I brought my vehicle to Sun Auto for a mid to basic repair that most would be covered under my extended warranty. Despite this, I was without my car for three full months (end of July). The staff showed no concern in trying to get my vehicle back to me, they would making excuses and lying about the progress of the repair. They promised that it would take another week, but it ended up taking months more. I reached out to the corporate office in frustration, and while they intervened, the progress was still slow. Steve offered to take a few hundred dollars off the bill, but it was a meager discount considering the trouble and stress I had endured. When I finally picked up my vehicle, it was in a not much better than the condition that it was when I dropped it off. It was so dirty, was totally out of gas, the coolant was totally empty, and was making a huge loud noises the full way home it didn't feel even safe to drive. It felt like it was about to fall apart. It almost felt like they messed the vehicle up even more maybe becauseI I called corporate on they when they were not getting it done. I still have issues with the vehicle and will need to save up more money to take it to another shop. I believe that Sun Auto should have been honest with me from the beginning. If they were not equipped to handle the repair, they should have told me so that I could take my vehicle elsewhere. I feel that I have been taken advantage of and that Sun Auto owes me a full refund for the portion of the bill that I had to pay after the warranty. I would strongly advise anyone considering using Sun Auto for anything more than an oil change to reconsider. I will never return to their shop, even for that. read more

I agree totally with Ron and also Aileen, I moved here from California and my son suggested I take my car here to have it checked out. Steve was awesome! He took my info and explained everything in detail. I knew before leaving my car that I had found the "Best of the Best"!! I was so worried about being taken advantage of, because of being a woman, age, etc, but not here!! He treated me just like family!!! checked out my car, emailed suggestions and things that needed attention soon, and he works with me on pricing!! He really cares about you and your car and wants to make sure your car is in the best condition so it will last and be safe so you don't have to worry about it breaking down. I had to get my transmission fixed at the dealers and they did my brakes and I wasn't sure if they were right, So I ask Steve if he could look at them, he happily had one of his guys do that for me, Thank you Steve!! you are AWESOME!! THANKS FOR CARING AND TAKING CARE OF MY CAR!! So nice to know I found someone I can trust to keep my car running smoothly and thanks for the laughter and teasing on my first visit. You are my Mechanic!! read more

I have been going to Sun Auto for about 5 years now. Any time they've quoted me for a repair or service. I send the quote to my brother in law who is a mechanic for the state and he has always been impressed with their prices and has always approved their prices. Most recently I needed a catalytic converter, purge valve and 02 censor. I knew it would be pricy. While dealing with Ed and Steve (service advisor and manager) they advised me of a credit serve they partner with called Snap Finance. This option gives customers the ability to pay off their repair in 100 days with no interest. They applied every discount they could possibly do and brought my total well below what I was expecting. After doing my repairs my car had a few issues with the parts they installed. The next day I brought it back and they warranties the parts and replaced them with no problems. There was an issue with my a/c after the repair and Ed actually had that issue fixed without charging me, even though it may have been unrelated to the repairs they did. Truly grateful for a shop that isn't just out to nickel and dime their customers. I work in the hospitality industry and am the sole provider for my family if 4. I truly believe God blessed me with this shop that had integrity and compassion. They treat their longtime customers like family and really take our loyalty into consideration. I pray this shop has immeasurable success for the help they've provided to my family and I. Thank you Ed and Steve! read more

Amazing!!! Helped my dad and me so much. The service was awesome- they fixed my a/c hella fast and did the best they could to keep the cost down. They also gave me a detailed list of things to get fixed on my car for free. I'll be back for that tune up soon !!! read more

There's a reason why this location got back review. I called for a certain service of my car quoted me $250 including everything plus tax. When I got there the quote was changed to $300 flat. I don't think tax would cost $50. I swallowed the $50 and let him have it. It's this bull that makes you not trust mechanics. read more

such great staff and shows empathy no matter your situation. definitely one of the best places I've been to. sun auto service treats you like family. read more