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    VELK Property Management Group

    5.0 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Services - VELK Property Management Group

    Property management

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    Lotus Property Services

    Lotus Property Services

    (319 reviews)

    We met Debby through Zillow, and she was truly the nicest representative we could've asked for. We…read morehad a few verification steps to complete, and she walked us through each one with patience and clarity. Thanks to her, we were able to get into our amazing new unit without stress. Even when she became sick right before our final steps, she still called--clearly not feeling well--just to make sure everything was in place so we could get our keys on time. We felt so bad, but we appreciated her dedication more than she knows. Her communication was great, her explanations were clear, and it really felt like she worked hard for us. That level of care made the whole process feel trusting and sincere. It was an absolute pleasure working with her. Highly recommend!

    I'm a new tenant, coming in as a replacement roommate on an existing lease, and I'm very impressed…read morewith the property management company's handling of the renewal process. Belsy and Valeria, have been incredibly communicative and helpful, walking me through every step. The background and employment verification was thorough, which gives me confidence that the company is serious about who they rent to and maintaining a good community. My experience so far has been very positive. I've heard great things about the tenant platform for paying rent and submitting maintenance requests, and I look forward to using it. I've already done my baseline inspection and reported a few minor repairs to Barkley the Maintence Coordinator, and her responsiveness was excellent, with a reply within a day! Just hoping the repairs will occur just as quickly. So far, so good! I'm excited to move into my new home and will be sure to post another honest review once the reported issues have been resolved.

    Positive Investments - Terrace at La Puente Garden Apts

    Positive Investments

    (83 reviews)

    I've been living at one of the Positive Investment properties for a year now and I have to say that…read moregetting in touch with maintenance is easy, I feel safe on their property and shared spaces are kept clean. Also, communication is A1!

    Unprofessional Management, Unresolved Maintenance, and Unfair Treatment…read more I do not recommend renting here due to poor management, ongoing maintenance problems, and unfair treatment toward tenants. From the first night, both AC units in my apartment failed to cool the unit, leaving it extremely hot and uncomfortable. Despite multiple work orders and follow-ups, this issue was never fixed properly. The unit also had serious plumbing issues -- the shower would fill with water, and the drains and toilets constantly made loud noises. Noise was another daily problem. Between the stomping from upstairs neighbors, trains nearby, and thin walls, resting was nearly impossible. I was also never provided a parking space, forcing me to buy temporary or yearly parking permits just to park near my own apartment. During one of the maintenance attempts to "fix" the AC, workers came in and tore open parts of the ceiling, leaving insulation and dust everywhere. This happened while I was pregnant, creating a stressful and unsafe environment inside my own home. Management showed no concern for my well-being or the condition of the unit afterward. After enduring all of this, I moved out early. Management agreed to waive the lease termination fee because of the ongoing habitability issues, yet they are now trying to keep my entire security deposit, which is not legal under California Civil Code §1950.5. A waived termination fee does not justify withholding a deposit. To make things worse, they relisted the same apartment right after I moved out -- at a lower rent than what I was paying, even though they never offered to reduce my rent despite all the problems I experienced. I have detailed documentation and photos of the unit's condition, including the ceiling holes from the AC work. Tenants deserve honesty, safety, and fair treatment -- none of which I received here. Wish I can give 0 stars! Even 1 is to much for this unprofessional scamming company!

    VELK Property Management Group - propertymgmt - Updated May 2026

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