Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

Kyle was amazing! It's as if my iphone14pro was as good as new. Praise the Lord!…read more Was going to just get a new phone but replacing the cracked screen on the back was just wiser. And I'm really glad I did! I only paid $200 for parts and labor with a $10 tip, well worth it!

Kyle was super helpful and I will recommend to anyone I know who needs a phone repair! Thank you!read more

I'm a PC enthusiast, not a PC specialist, so when my gaming rig started acting up I knew I needed…read moresomeone who actually knows what they're doing. Found Shaun at Dr Tech PC through Google and Yelp, and I'm really glad I did. My computer had been dealing with slow boot times and weird hiccups for a while, and I honestly had no idea what was causing it. Shaun dug deep and found the real issue: my SSD had some serious corruption going on along with a blown up startup file. Stuff I never would've caught on my own. He got it sorted out and running the way it should. On top of that, he installed a brand new second SSD for me to use for AI and LLM training, which was huge since I've been getting more into that side of things. While he was in there he also optimized my system (about a 10% performance boost on top of everything), got all my fans running off a single program instead of a mess of different software, and even reorganized my components so some ports that had stopped working were usable again. He also threw in a few recommendations for things I could do down the line to keep my PC running well. Had my computer back in 24 hours, pricing felt fair for everything he did, and he explained things in a way that actually made sense instead of just throwing jargon at me. Shaun's professional, honest, and just a genuinely good guy to deal with. I'm already planning on bringing my laptop in next. If you need someone who actually knows PCs inside and out, go see Shaun at Dr Tech PC.

First time building pc in over a decade and yeah, let's just say my pc wasn't booting up properly…read more Looked for Pc repair in my area, found Shaun who was close by and open. He took my computer in right away. Super knowledgeable, dissembled everything and taught me how to correct my mistakes for future builds while giving recommendations on how to improve my PC performance. (I have some old components in there..and I mean old.) Anyway, got my computer up and running, installed all my drivers and got the updates needed to get started. Really great, would highly recommend and if I decide to build a pc again, definitely going to have Shaun assemble. Thank you again! Great appreciate everything!!

We had an excellent experience working with Moe. He responded quickly and efficiently, helping us…read morewith all 5 of our store locations as well as our office. He installed the new camera app, fixed multiple cameras, and made sure everything was working properly. He is very professional, patient, and friendly. He took time to answer our questions and explained everything clearly. On top of that, his pricing was very fair for the amount of work completed. We highly recommend his services!

thank you from caesars you just saved the internet issue we had so fast!!...my internet speed test…read morewas as low as possible at 3-6 yesterday,,,you just fixed the speed is now clocking at the max 95-180 thank you we needed a lotof help you did that for us!!!

I called to inquire about thermal throttling of my gaming laptop. Lem, the owner was able to…read moreidentify it right away that it's likely because of the dirtiness of the internal and the thermal paste being old. I asked him for the price and the price he gave me was 2/3 of the other shops around the area that I called and inquire. I came in a little late but he was able to rush my service for me as I was leaving the town the next day and I was able to pick it up within the hour. Thermal paste replacement service that I requested was done professionally and he even add extra thermal paste around the needed area on the board. Deep cleaning service was excellent. I notice the cleanliness right away and it boosts my experience with games and work programs by a major 2.5x speed. I went from 45 FPS to 120 FPS in just less than an hour. Lem hospitality was also very amazing. Very nice guy to talk to. Professional yet personal. Just as advertised, "You break it, he fix it!" Very fast at that.

Lem is the best! Our brand new gaming PC had an issue with ports not working, so we needed to find…read moresomewhere to fix it. Lem was able to fully fix it same day! He texted when the PC was ready for pickup and had my husband test it in store to make sure it was working perfectly before leaving. It's been a few days and things are still working without any issues. The price was extremely fair, too! We'd for sure use him again for any computer issues. Great customer service!

Five stars for excellent service! My computer was so slow and eventually I ended up losing all my…read morefiles. I took it to SmartNet Solutions and they recovered all my files. My computer is running like nothing ever happened. I'm a very satisfied client. Thank you

From the owner: IT Services, Computer Repair, Database and Web Design & Networkingread more

Great consultation about my issue. Didnt try to upsale service like most of the companies nowadays.read more

Professional, efficient and responsive. Shaun took the time to explain and set up a mesh Wi-Fi for…read moremy house. Although I feel like I could have done it on my own, I am glad he came to help trouble shoot and explain the network. Recommended for those that are not tech savvy - thank you sir!