VEG ER for Pets

4.2 (165 reviews)

Emergency Pet Hospital

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VEG ER for Pets - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - VEG veterinarians in surgery - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - VEG ER triage with customer and dog - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Michelle L.

Thank you V.E.G. You were all so compassionate, kind, professional and acted with a sense of urgency when we brought in our 10 year old Great Dane mix for a "compassion visit." At a time when we were initially uncertain about our decision to move forward with euthanasia, you assured we had made the only choice. There was no time wasted on gaining our Onyx's weight when we came in the door or questioning the state of Onyx's health. Upon arrival, we were met in the foyer by staff that knew we were on our way in to be seen for the compassion visit. There was no wasted time with questioning the health of our beloved dog as it was apparent he was in distress. We cannot thank you enough for helping Onyx transition peacefully in a calm setting. Onyx is now in heaven and we will see him again

Sabrina M.

You are able to stay with your pets through every step of the way, they offer financing and are very kind when you are having the worst day of your life. Thank you for taking care of my baby.

My husband and his good buddy and fishing pal Nina were at the park the other day and a scary incident happened. Nina is a 2 year old Chihuahua with an incredibly sweet and loving disposition. Husband turned away for just a moment to speak with the game warden and heard his fishing pole move. He glanced around and Ms Nina had swallowed the treble hook that was surrounded by catfish powerbait. He clipped the line and called me in a frantic state. I looked up Emergency Pet Hospitals. Came upon VEG and decided to go there because it was close. By the time husband reached the clinic, he was hysterically weeping. He felt so guilty even though it wasn't his fault. She's a dog and catfish powerbait probably smells delicious to a dog. At the moment of arrival to the clinic, the staff displayed an amazing level attention and care. Not only for Nina, but for her Daddy too. It's so special there because they allow you to remain with your pet at all times. They x-rayed her and the hook was located in her esophagus. We had 2 choices...surgery or the Great Beyond. The veterinarian was Victoria, she is an angel incarnate. We were so stressed out with the decisions that need to be made. She gave us space, loving encouragement and guided us to the conclusion to at least try and save her with surgery. With steady hands, Victoria pushed the hook into her stomach, being careful not to tear any tissue on the way. She exposed her stomach, made an incision, and got the hook out without further incident. Victoria carefully stitched her up and off to the recovery area. Nina was highly medicated and high AF, so she had no clue what was going on. Britney made up a little area for me so that I could spend the night with Nina next to me. The love never wavered at any point while we were in the clinic for over 12 hours. Not just for us, but for EVERYONE that walked through the door. I would definitely recommend this place for anyone that needs a loving place to take their furry friends.

R-I-P To Our Awesome D-O-G As V-E-G Vegges On the J-O-B! Our Pup NEEDLESSLY Suffered In Front of Our Eyes Last Evening in the Emergency Room Before He Took His Gasps of Air and went to Doggie Heaven. He was almost 17-years-old and suffered from congestive heart failure. I had taken him into the same VEG Camelback location the week prior knowing his health was rapidly declining and that euthanasia was a high and likely probability. Fortunately, the veterinarians were able to help our boy breathe more easily and efficiently, despite the fact that he had to be treated for significant water retention in his lungs due to his condition. I was able to bring him home to my wife, who had to work, with the understanding that he probably only had three-to-six months to live. We were fine with that including footing the very large bill. In the end, we felt like we bought more time with our elderly pup and the hefty price was worth it. My wife and I still feel this way despite VEG's great failure last night that now leaves us devastated. Unfortunately, our dog's ability to overcome the water accumulation in his lungs was not sustainable. We drove back to VEG fulling knowing that our precious pup should probably be euthanized. We waited in the room with our boy for the vet for quite a long while. During that time, his condition got worse to the point that he appeared to have died in my wife's arms. I raced out to the room and yelled that my dog just died. It was only then that the veterinarian and another staff member rushed into the room. My wife decided my baby boy had suffered long enough and it was time for us to say goodbye. We are not upset with the final outcome as we had already come to terms with the decision. But the needless suffering our dog had to endure leading up to his death while we patiently waited for the vet was beyond ridiculous. We were told that the veterinarian had another pet in a critical state she had been attending to. This was the reason that she was not able to get to our pup sooner. We can certainly understand and appreciate the difficulties of these circumstances. At the same time, the emergency room was well aware of our dog's condition, ESPECIALLY the vet who had initially treated him the week prior. We are NOT singling out that veterinarian or the vet who eventually euthanized our pup. There is enough blame to be spread around for the entire facility. To be placed in the room and have ABSOLUTELY NO ONE check on our dog's condition is unacceptable and a dismal failure. To be fair and objective, we felt this vet emergency room was top notch during our initial visit. We told the front desk our dog collapsed and the staff rushed us in with a sense of urgency and without hesitation. In fact, our impression was that this is way better service than one experiences at hospitals for humans. Unfortunately, that opinion dramatically changed for the worse last evening. It's really difficult to express our frustrations without lashing out in anger as I did last night when VEG failed us. But hopefully pet owners who read this post can absorb this information objectively to determine whether they should bring their pet here or somewhere else. Photos of our Baby Boy at VEG are posted here from last week. He is greatly missed. Btw, lame form letter type response from VEG below. It's a response without really responding to the specific criticisms. It screams, "say something generic and don't say too much so we don't get sued!" These are empty words. You were better off not responding to this post. This is sooooooo weak!!

Cathleen E.

It was bad enough that your technician allowed the semi-feral, injured cat out in the parking lot before attempting to throw a towel over her, causing her to dart across Camelback road... I bit my lip and did not even say anything before turning around and leaving with an empty carrier. After all, cats can be skittish, maybe it was not all your fault (?) HOWEVER, it was when after searching for two long nights and finally locating her directly across from your office, I came and asked for assistance in getting her into the carrier. Her hind leg was so messed up after crawling up in my vans engine...I was not sure how to best handle her. Your office was completely empty at this time. Everyone was just sitting around. I even offered to pay $300. cash she was sitting in the bushes directly across from your office, where she'd been for two nights after the parking lot episode. Zero help. That is what you offered. Nothing. You guys should be ashamed to be in such a trusted position with people's pets. I saw zero compassion. Zero empathy. Zero desire to help a distressed pet in genuine need. I hope no one else has to experience this type of situation when trying to get help for an injured animal. I was fortunate enough to find a wonderful mobile vet who took care of her.

Agnes waiting on my lap for our visit to wrap up

Tasha C.

As a vet tech with over 15 years in the field, including a short stint in emergency medicine; I've seen a lot, and I can honestly say I've never had an emergency vet visit go as smoothly and compassionately as this one. From the very first phone call, Shannon was so helpful and kind. Just the call set the tone for the whole visit and I didn't doubt heading down to VEG. Once we arrived, the immediate care and communication were outstanding. One of the things that sets VEG apart is that you get to stay with your pet the entire time. That level of transparency and comfort is just unheard of in emergency settings. As a veterinary professional, I'd always been curious how VEG handled this kind of care, and they've truly struck a thoughtful balance between transparency and giving you the privacy and support you need in those tough moments with a sick pet. Sally, our tech, was fantastic; very kind, patient, and knowledgeable. She explained everything thoroughly and made sure we felt supported every step of the way. Dr. Beckwith was fantastic as well--professional, clear, and compassionate. From start to finish, the experience was genuinely exceptional. Did we have to wait a bit because more urgent cases came in? Yes. Did we have to spend some money because it's emergency medicine? Of course. But those things are expected and even with the stress of the situation, VEG made the whole experience far more positive and supportive than any emergency visit I've had before. They really know how to care for both pets and people. Hopefully we won't have to make another emergency visit anytime soon, but if we do, we won't even hesitate about where to go. VEG truly raised the bar. Thank you, VEG Phoenix team!

April F.

We took our pup here on Sunday out of fear he may have parvo (he doesn't). When they put us in a room they made me hold him in my lap and not let him down. While I know this may be a precaution and he only ways 27 pounds it was a bit much and my legs fell asleep. Then I struggled to stand and walk him to the exam table when the tech finally came back. The other clinic asked us to carry him to the room and had us wear booties. Given the severity of the disease I understood. Additionally, the vet tech really freaked me out and said that he was not protected for Parvo by the Tractor supply vaccines. The way she presented it created fear. However, the veterinarian was more calming in her explanation. It was very pricey but given it was Sunday, I couldn't complain.

Audrey G.

As a lot of you said you hope to never have you and your pet here. I recently spent 16 hours there when my dog had seizures, he unfortunately was not responding to medication and I made the choice to euthanize him. It was his time and he lived a long and wonderful life. During the 16 hours I was there, each person was extremely kind to me and my dog. Each choice I had to make was never forced and was given a gracious amount of time to decide. As I sat there, I watched them care for several animals in need and each of these animals were in good hands. I appreciate everything they did for us and the time I was allowed to mourn and be alone with my dog one last time.

Ordel L.

I just want to say thank you for all the kind and helpful words from the employees at this location. They did a fast and amazing job caring for our pet Keri in her final moments. They give us her options and never rushed us. I would recommend this place for care for you and your pet Thanks again!

My red-eared slider, Skynyrd. She is being seen here.

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Adam S.

1 year ago

11pm on a Sunday night our 20 year old tuxedo cat had a problem. Vomiting and constipated. I called VEG and within 30 mins the staff there was examining my cat within 1 hour he was administered meds and given meds to take home. He is feeling better and happy. I cannot thank Dr. K and the staff at VEG enough for caring so much about our little guy. read more

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Skylar A.

453

3 years ago

Thank you first, then review second (skip to second paragraph)! I just have to say thank you to the staff at VEG Phoenix. You guys were so wonderful to me and my baby Bella. I was in tears and so distraught, but you all were so patient with me and walked me through the entire experience with so much patience and grace. I felt so loved and comforted by you all, and Bella fell in love with each and every one of you. You guys were so amazing in your handling of her and she was so excited to meet you all. Even in her critical and painful condition, she felt so comforted by your team that she didn't want to even sleep because she didn't want to miss out on anything (she's so nosey). Now onto the review -- y'all! This place is amazing. Yes, I was anxious and scared and distraught, but I was able to be present with Bella and her team at every step. They have a very open floor plan, so there is no need to wait up front to see what's going on, which I appreciate so much. I wish I took pictures. There's comfortable couches in almost every corner and on every open wall so you can stay with your pet the entire time. I was even able to watch my baby's surgery (though I really didn't watch, I just sat nearby, hoping she could feel my presence). The team was so great with Bella and she was so comfortable with them all (she loves attention, but gets nervous in new spaces) throughout her prep, surgery, and post surgery. They explained to me what was happening during the surgery and gave me all necessary updates. This team works together so well too, they often consulted each other and utilized each other for help which I found so comforting. Once she was out of surgery, they immediately put her on a heated pad to keep her body temperature normal, as her body temp dropped a bit. She loved it! I was able to bring her bed and blanket so she was as comfortable as possible! The team sat with me and discussed all my concerns, how to care for her when she came home, and what might be some things I can do to make her more comfortable. Also, when I brought her in I was so distraught and I kept asking the same questions and just didn't really understand anything past the basics, and they really helped me understand and repeated what was going on until I comprehensively understood! I just have to really note how amazing it was for me to be able to be with Bella every step of the way. It provided so much comfort for me. Again, thank you so much to Bella's team. You don't know even know how much you have touched mine and Bella's life, and now we can spend a few more years loving each other. You guys are a blessing to families and our fur babies, and I'll forever be in your gratitude. read more

VEG ER for Pets - Bella on their heating pad to keep her body temperature normal - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - Bella enjoying some supervised sunning time without her cone, 48 hours post op. - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - Bella post op, post heating pad, after her walk, was doing so well!! - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Anna Q.

1 year ago

My little chihuahua Lila was attacked by the neighbors dog and we took her in last Saturday at midnight, we were scared and frazzled but the staff and doctors were very caring and knowledgeable- we were treated very well and they took excellent care of Lila - very grateful they are here for us in emergency- definitely recommend read more

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Steven Y.

3 years ago

Our poor son stopped eating last night while making sporadic heart dropping sounds expressing his discomfort. During the past 2 years, he has never once made such sounds nor was he sick to this degree. My Wife woke me up at 5:10 in the morning demanding we take him to an emergency hospital A.S.A.P., because there was no way she could've waited till Monday to visit our primary vet at Apollo North Clinic. I did a quick search on Google. VEG was on top of my search engine. I clicked the link. I called the number to verify the availability of my son to be seen. The receptionist told me there was no wait so we drove there right after hanging up the phone. My son is a 2+ year old Pomeranian male. He is a picky eater. I think we tried every kibble to every organic food to every available food from online like Nom + Farmer's Dog; all without any success. He was like this from day one after picking him up from the airport. Eventually, we found some form of success with a combination of Dr. Marty's Freeze Dried Raw Dog Food + FreshPet Select Dog Food. Our son literally doesn't like to eat food. There is no way he will eat food by himself. He would starve himself then throw up if we do not intervene. His eating disorder is a whole different issue unrelated to our current vet visit. When we got to the VEG, the staff quickly attended to our sick son. We all stayed together. We were allowed to be a part of every procedure. I held him so they can take some blood for testing. I comforted him after they injected some fluids through IV. The only time I was not involved was during the x-rays; but our son never lost eye contact with us, because they had a clear window on the door so he can see us. By the staff allowing us to be near him was a blessing because he had a huge separation anxiety issue when both of us were not near him: with that being said, it has been almost 2+ years, ever since we had him, since we have a proper trip or vacation without our precious son. I just wanted to throw that out there; but thank you for letting our son heal properly by having us be around him during all the procedures. Eventually, we got the final verdict of what ailments our son and what to do to remedy every single one of them. The medicine was given to us with instructions. We didn't have to go out to another place to pick up the medicine needed for his recover. It was a one stop shop then we went home happy. The whole process took about an hour and 15 minutes. We were seen quickly. Not even a minute. We saw the doctor in 7 minutes! For an animal emergency clinic, to be seen so quickly by a doctor is a dream come true for all parents of a sick son/daughter. Yes, our son is our valuable, most precious "teacup"(not really) Pomeranian! Final Verdict: Come here A.S.A.P. if you value your pet as your own child! You can check-in online. You can be seen quickly. You can see a doctor even quicker! You are allowed to participate with all of their exams! You are allowed to be in the same room as your son/daughter! Even though the price was $1,500, I think it was well worth it. I am not a rich hobo ok!?!? I am just your above-average-income-blue-collar-family ok!?!? I do not have an infinite amount of $1,500 to just spend on whatever I want! But I can tell you this much: my son (Gigil or GG for short) is worth it! And making my Wife happy is worth it! So if your precious Son & not fight with your Wife is important? Then get your booty in here! Trust me, the most precious people within your home will thank you if you do. And your son/daughter will thank you, for lessening a traumatic event in their life. You will get some thankful licks + kisses from them. Now what is more awesome than that? read more

VEG ER for Pets - Patient: Gigil Yim or GG Yim He is saying, "thank you" to everyone at VEG! - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - Patient: Gigil Yim or GG Yim. He included a 2nd Photo because he is just that dam cute & adorable! - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Andrew G.

3 years ago

VEG is a different approach to the typical animal hospital. I came in with my dog who injured his foot. Upon arrival I expected to wait 2 hours to see the vet, in reality it was less than 5 minutes. I also went in the back area with my dog for triage, and care. While I had to watch him get X-rays, I was able to be right with my dog the entire time. The staff were excellent. Service, communication, treatment was outstanding. I know I found my new 24/7 animal hospital. read more

VEG ER for Pets - Cushy bed for my dog to recover on. - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Cathy M.

3 years ago

I took my sweet dog, Daisy, in late on a Sunday night and the Doctor and Staff were absolutely wonderful. Daisy was very old and ill and they guided me through the process of gently evaluating her, giving me all treatment options and then, unfortunately, we made the decision to let her pass. They were with us every step of the way and they helped made a very bad time for us much more peaceful. It's obvious everyone here adores animals and I cannot thank them enough for all of their care and comfort during a very difficult time. read more

VEG ER for Pets - Daisy & The a cactus Creature. - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - Daisy. - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Laura P.

132

2 years ago

I cannot say enough about how wonderful this staff is! We just moved to Arizona and our Himalayan was not acting right , sadly he passed after I called this vet to bring him in. It was such a traumatic experience and they took such good care of me, Charlie and were so sweet even sending me a card from the staff. They cremated Charlie in the cutest urn with some fur on the urn and a paw print. I love this group ! read more

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Kassidy N.

2 years ago

Coming back to mention Dr Munoz, she was the one who knew absolutely nothing about what was going on, terrified me with false information and then proceeded to urge me to spend over a thousand dollars on the most unreasonable things. This happened a year ago and I still think about it. I hope to god no other pets are being harmed here. read more

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Roberta H.

3 years ago

We were so pleased with the care for our cat Cesar, and the general way that the VEG facility was run and how attentive and friendly the staff were! What a vastly different experience to other emergency clinics we had with this group! We loved the open floor plan, where one could see other animals and their people. There were still closed rooms for privacy as needed however. The cost factor was also significantly different. While still paying more for emergency care, this was less expensive than other critical care we've needed. We left with meditations, full and comprehensive instructions, visit documentation, an itemized bill and most important, a pet on the mend that wasn't overly stressed out. We are so pleased to give a shout out to Vicki who met us and checked us in, RN's Rebbecca and Coty and to Dr. Chen for the excellent care of our boy! We highly recommend VEG on Camelback Rd in Phoenix. read more

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Kate S.

1 year ago

Our entire experience at VEG was amazing. We were greeted at the door, and nurses and a tech met with us within seconds. The vet, Dr. Beckwith, was so kind and thorough. We could not have asked for a better experience over all. Cannot recommend VEG more if your pet is in need of care. read more

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Dakota M.

3 years ago

We had an emergency with our pet bird. An Indian ring neck and needed up to have to euthanize him. They took wonderful care of us and blu. read more

VEG ER for Pets - Blu the Indian ring neck wrapped in a shirt as we made the decision to let him pass - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - Blu before he got sick on his ring - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Kelly A.

2 years ago

They could have not hid us in a back, windowless room, for 7 hours. Only to give my cat a fluid shot and watch her diet. For almost $900. Never again. Adding insult to injury, had to run to my car after I paid almost $900 to grab something. Door was locked when I returned 2 minutes later, and front desk wouldn't allow me in. After being inside their office from morning until early evening, hidden in a supply looking room, she had no idea who I was. I was in solitary confinement for over 8 hours, windowless room. Then treated like a trespasser when I tried to re-enter. She treated me like a criminal trespasser, after ignoring me and charging me a fortune for a cat fluid shot. Avoid this place! read more

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Liz C.

111

3 years ago

The wonderful staff cared for our sweet Rufus when he had an unfortunate run in with a teddy bear cholla. They were kind, efficient, and such wonderful caregivers to all of us. I said to my husband that I wish I could go there for treatment because it was better than any human urgent care I've been to! Hugs to all of you doing amazing work at VEG! read more

VEG ER for Pets - Our Rufus! All better! - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Chandra S.

1 year ago

On April 20th, we found out my 14 year old fur baby had kidney cancer, when we thought it was just a stuck hairball. At first I was in denial that he was sick, because he hadn't shown any signs (as cats usually don't show signs) but after honest and caring information from the doctor, it was time for him to cross the Rainbow Bridge. VEG helped us get through a very difficult, sudden time and even though we weren't ready, VEG was very kind and helped us through the process. My Peanut was cremated and sealed in beautiful box. I will be forever grateful to VEG for their care and compassion. I highly recommend this vet's office. read more

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E M.

1 year ago

Never again. Staff seem to care, but are judgmental and prioritize cases accordingly. Other people noticed that many others were taken care of ahead of us. There is a standard patronizing line used with every client and it infers that you don't have a primary care veterinarian. That's insulting. Also, if you can pull blood work results for the folks processed after us, don't use an obvious falsehood to justify making us wait and worry. This practice should reconsider the open exam room concept. It puts on full display all of that which is reprehensible about reality entertainment. read more

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Gloria S.

3 years ago

This is the second time that Blue Pearl has saved my girls life. Both times by their fast action and caring for their patients. I have no complaints whatsoever about the hospital and my visits there over the 20 years have been many. I'm so glad they're available in an emergency. While I was at the facility with my girl, two young women came in with a tiny kitten they had found and were concerned about. They kitten was given a clean bill of health, free of charge. How many times does that happen. There was loud applause from the waiting room. read more

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I'm N.

1 year ago

They made it seem like I had a chance to save my dog and yet they gave me an option to do so when the next day my dog passed away. Why give me that option if they knew that my dog is was indeed very sick and still gave me hope that he will recover or that he had more time to live, making me spent so much money and yet never having the chance to use the medication.It's not about the money but your dogs health, yea sure. read more

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Katie M.

2 years ago

It took me two and a half weeks to be able to right this. I've been just devastated. Heartbroken beyond belief. I took my 3 pound Chihuahua to this place. She was my everything. I lost my boy back in January, going through a divorce at the moment, losing everything but she made everything so much better. Took my little girl in didn't know what happened to her. $760 for a X-ray and pain meds I was told she had disc disease. Or what causes the spinal disc to deteriorate. She wasn't able to walk. Told me to give her a few days to see if she would get better. First night home the meds they gave her made her freak out. 10 minutes after giving her these medications that I was told were pre-measured out for me ,she flipped out hard almost as if she was hallucinating and she did this all night long she started to get a little better the hour before she was supposed to receive her next dose of her medication . I only gave her half but that was enough to do her in. She started having seizures breathing went crazy heart beat was so fast . I would rather put her down then have her be so scared, in pain. I'm mad I'm hurt I'm very lost right now and I'm not okay. read more

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Nallely R.

3 years ago

Beyond thankful for the whole stafff!!! They did amazing caring for my kitty. Everyone was extremely caring and provided updates to every time I called to check... thank you!! We got in so quickly and they had everything ready and everyone seemed so knowledgeable and i was able to stay next to my kitty the whole time and that really made my kitty and i feel a lot more calmed. They also provided so many snacks and coloring stuff for my toddler and that truly helped. Everything just so great and comfortable! Cutie pie says meow too. Thank you all so much! read more

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Hiedi H.

2 years ago

My husband and I brought in our dog He had ingested something poisonous,he was in bad shape. We walked in on a Sunday night and was greeted but a lovely vet tech who took us immediately to a room. The cool part is there is an open trauma unit out in the open where pet owners are allowed to stay with their pet while being treated. They said we could come anytime and even stay the night. Because of Dr.Chin the other vets , and the vet techs our boy survived He was so sick..near death We had to leave him over night but were unable to visit him because when he saw us he got excite and stared to seizure. It was that bad Each vet that was working at the time called and texted us to update how he was doing. It was very kind. I'm so grateful for this entire staff. I'm just a week almost back to normal. They truly saved his life read more

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Shelby F.

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3 years ago

We had a great experience! My cat had a urethra blockage and they were able to unblock it and we got to stay with our baby every step of the way. They were busy but still so attentive and kind. read more

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Cathy C.

2 years ago

In January I felt I had to take my cat to the vet. He was bumping into things and had no balance. It was on a Sunday, and as far as I know not even emergencies can get you care on Sunday. But I found VEG, and I couldn't have been in better hands. Dr. McCartin and staff were very concerned and treated Rammi and I with love and compassion. It did take a while, because there were other emergencies and surgeries ahead of me. They kept me informed, and Rammi was comfortable laying beside me. Once the doctor saw him, some tests had already been run, there were more, and she let me know all of the options of care. I want to take the time to thank everyone for everything they did. Rammi will probable never be the same, but his balance is good and he is able to jump on the bed to lay beside me. I am very grateful to all of you. read more

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Heather S.

3 years ago

Can't say enough great things about this hospital. Our dog is our child and was recently diagnosed with IMHA. We came in due to complications with her disease resulting in a blood transfusion. The extraordinary care we received from EVERYONE at this hospital did not go unnoticed. The fact that you get to stay with your pet the entire process not only eased our baby but ourselves. We went out of our way to visit the hospital and could not be more pleased that we did. Thank you for the great care. Highly recommend! read more

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Catie L.

2 years ago

I had to redownload yelp just to write this review! I LOVE LOVE LOVE THE WOMEN WHO WORK IN THE FRONT!! They made my night so much better and easier! I called for a cone for my cat and the women on the phone was quick with getting an answer for me if I could come grab one and once I got there every staff member was so calm sweet and quick to help me and my cat! I ABSOLUTELY RECOMMEND coming here if you need people who care about your animal and are quick to help!!! ALSO THIS HOSPITAL IS SO CLEAN!!!!!!!! read more

VEG ER for Pets - The cone! - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Peyton W.

3 years ago

I had an emergency one night around 3am with my 2 year old pup and needed to find an ER Vet near me. I had never been here before but found the closest office with the best possible reviews. My pup has a known chicken allergy/intolerance and when a chicken dog food brand is ingested he gets severely ill and has a very upset stomach. The evening hours before taking him in he had eaten my friend's dog's purina pro plan chicken food (which in the past had given him severe colitis which was easily fixed by Metronidazole and forta flora). He, that same hour as expected, got his usual soft diarrhea right away from it. He also had thrown that little handful of it up ten minutes after he had eaten it so it was the start of another stomach episode. He had woken me up a couple times in the evening before taking him to the ER to throw up yellow bile since his stomach was very upset. I then was woken to him having puked bile with blood in the vomit and was so worried so I jumped in the car and rushed him to this vet with metronidazole and fluids in mind. The waiting room was quiet, clean and empty when I arrived and was taken in and he was weighed. The vet techs were very nice and asked what was wrong. There were maybe two over night patients and at least 8 vet techs present yet no one seemed in a Rush to help, but they were definitely in a rush to quote me 1,500 over this. I had explained how he had sensitivity to chicken and all this happened in less than 20 hours and that I'd been through this with him before. But they seemed to not listen to me and started stating it could be a blockage or parvo or worse and started pounding me with a TON of unnecessary charge add ons. It was 3am and I was so out of it trying to say how he just needed metronidazole as his usual vet did this for the same issue and it solved it but they insisted that was not what was needed. I declined the xray which was going to be about 550 and I am so glad I didn't do it. I agreed to blood work just to see why he threw up blood, and tried to deny a few of the other treatments besides an IV yet they still went and did a couple things I did not want done (since I knew this was just another food intolerance episode) but they did it anyways which made me unhappy. I also didn't enjoy how long they took when they had nothing going on and were standing talking or chilling. It took about six hours with no other patients and even treated a patient before mine who came two hours after us. They ended up charging me 800 dollars and gave my dog two medications that actually made him ten times worse and ill. They gave him proviable which was overpriced and did nothing for his gastritis/colitis and diarrhea, and omeprazole which is where he went severely down hill. His diarrhea that night was very normal not explosive just soft stool. But when he started to take this omeprazole it gave him SEVERE and I mean SEVERE explosive colitis and caused him to be so severely ill I had to rush him to his normal vet as an ER visit! This cost me 400 dollars! And the vet who actually did the correct treatment told me how this place screwed my dog up for the worse by giving him a medication that has a possible side effect of, you named it, DIARRHEA while knowing he was having diarrhea and had a past of stomach issues. So because of this I will never be coming back and feel as if a part of that money paid for treatment and medication was worthless and basically paid 800 bucks to make him ten times more ill. I just had trusted they knew how to help because they disregarded me explaining it wasn't a blockage or parvo or lepto that he just has food intolerance issues. All he needed was some fluid and metronidazole not all this unnecessary stuff! So I will never come back and wish I could be refunded the things that made my poor pup decline so much worse. It took my own personal vet to fix him! They gave him metronidazole and he was literally doing better in a matter of hours! And to have my personal vet tell me how ridiculous the treatment was when they should've done as asked because I know my own dog and his allergies etc, that I was basically robbed and made my pup more ill. So I do not recommend because of this. read more

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Lisa S.

2 years ago

I have to rave about Veterinary Emergency Group (at 2196 E Camelback Rd, Phoenix 85016). Finding an emergency vet for a Bearded Dragon at 7 pm on a Thursday night is not easy. They saved our lizard by their expert care and made the experience as good as could be expected for both my daughter and I, and our lizard. They formulated and discussed a treatment plan and helped to make it more affordable by providing treatment in a step by step manner to avoid unnecessary expenses. We were there until 5 am and were provided a darkened room, with a small pull out couch, blankets and pillows so we could get some rest while a surgical procedure was accomplished. You are welcomed to be near your animal in the open and clean treatment area as well. When I mentioned how difficult it can be to find an emergency exotic pet vet, they explained that their policy is to treat any animal that fits in their door (except primates) so they can help with unusual pet emergencies. It was a bit of a drive, but I wanted to share this veterinary resource. read more

VEG ER for Pets - Rosie after her emergency procedure - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Lauren L.

300

2 years ago

All the staff here is amazing! Very knowledgeable and empathetic. I want to especially thank Shannon at reception, she is so friendly and helpful! read more

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Ron F.

3 years ago

I can't say enough good things about VEG. Our bunny went from healthy to sick in a couple of hours so we searched for a 24 hour vet at midnight and found VEG. Sadly our little guy passed about 5 minutes before we got there. However the staff was so compassionate and helpful. They took us straight back to the exam room which was big and open. The staff was very informative and answered all our questions. When it was determined our pet had passed, they cleaned him up and gave us a container to bury him in. You guys are angels. Thank you so much, you made a difficult experience more tolerable. We just received your card in the mail. Thank you so much, it was just what my wife needed. Everyone on your team left a personalized note and named our rabbit by name, William. The staff at VEG defines the phrase "customer service." Don't ever change. read more

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Patricia T.

3 years ago

My young cat Sassy's belly bloated & her appetite & energy dropped. I called several vet offices but no one could see her same day. I was so relieved when I found this place. They were thorough, efficient, highly skilled, gentle, communicative, compassionate, and personable. Your pet stays with you the whole time and they also provide free snacks & drinks for family. Sassy was backed up with constipation & they began treatment, which I followed up at home. Lots of education was provided. Phoenix is fortunate to have Veterinary Emergency Group which just opened up here in May 2023. They offer an entirely new care concept & a reassuring experience for pets needing urgent & emergency care. They also follow up next day to ensure your pet is recovering. This place is the best!!!! read more

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CJ B.

2 years ago

Amazing! Best experience at a vet's office. When we walked in the door we were immediately seen by the vet. Treatment began shortly after. They are so wonderful. You can stay with your pet the entire time. And if your pet has to stay overnight they have a bed for you to sleep next them. Simply the best emergency vet! read more

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Laura D.

2 years ago

No one wants to need the services of VEG, but it's great to know they are there if you do. My cat ate a lily which are highly toxic to cats to cats. We didn't know for several days, so his kidneys were in bad shape when we took him in over a holiday weekend. The speed in which he was triaged and a plan was made was impressive. Everyone from doctors to nurses to techs were kind, competent and caring. He was there for over two days and not only were we welcome at any time to stay with him, the vets updated us with texts throughout the night. Ultimately they shared that his blood work showed he was not responding to treatment and we were sent home with him on hospice. They were incredibly caring and gentle with that information and sharing options. Shockingly our boy has defied science and has survived, I do not consider their assessment a misdiagnosis, his regular vet totally agreed that by his blood work while at VEG, it doesn't make sense that he pulled through. Of course we're thrilled and we know he wouldn't be here without their initial care and treatment. We were there a lot while he was getting treatment and saw the team with all sorts of animals and problems, each was approached with caring and dedication. It's an emergency vet, so of course it's expensive, but they are up front with an estimate and have you pay that before treatment beyond triage occurs, if it is not all spent, they refund you promptly. I was refunded over 25% of the original estimate. read more

VEG ER for Pets - Now - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - In treatment. - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Jataga5000 G.

2 years ago

I am looking for an emergency clinic to take my sick pup to and came upon VEG. I'm not interested in the 5 star reviews, but the one star one's where underlying issues are the reason for the dissatisfaction. Already knowing that it cost a premium price for the services, 6 to 8 times more than a veternarian, it's alarming to read some of the recent issues that customers have experienced. From over-medication,to rudeness, to unreasonble wait times, to outrageous pricing. The service provided is needed in the community, but all that comes with it is a cause for pause. No thanks. This opinion is based on the comments of unsatisfied customers who were responded to by the business customer support agent attempting to do damage control. read more

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Ilene S.

2 years ago

What an amazing place! They were kind and knowledgeable and I so appreciated their help on a Sunday w my dog.

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Stephanie B.

3 years ago

All I can say is wow!!! This team really cares. We were so impressed with the care our dog received and support we were offered during a very stressful time. They were upfront about all treatment & costs, allowed us to stay overnight & even provided snacks. Thank you VEG for saving our guy! read more

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Jenna C.

2 years ago

Brought our pup here after she got a cactus needle stuck in her paw. The staff was wonderful- caring, attentive and very efficient. We were in and out in no time. This will absolutely be our go-to in the unfortunate event that we need an emergency vet. Best experience we could have hoped for. read more

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Erick B.

2 years ago

My dog (Milo)of 4 months got parvo. When Dr. Channing gave me the news I was devasted. She cared enough to explain everything and go over multiple plans for Milo, I truly felt like she wanted the best for Milo. Although I knew it was going to be pricey her and the tech worked with me and my budget. After 3 days he got so much better he started eating on his own and drinking water, He also started playing around. I cant thank her and the tech enough. Although I didnt get the texhs name I highly recommend them. I give Dr.channing and the tech 5 stars but I give 4 stars to the Hospital because i spoke with 2 other doctors and they wanted to hospitalize him and didnt give me any hope of him making it with the treatment that Me and Dr.channing chose for Milo. read more

VEG ER for Pets - During Parvo - Emergency Pet Hospital Near Me - Phoenix, Arizona

VEG ER for Pets - After 2 days of treatment. - Emergency Pet Hospital Near Me - Phoenix, Arizona

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Andrea J.

2 years ago

Money 1st, help maybe a lot later....if it's not life or death wait for your regular vet cause this place is only in it for the $$ $1330 to clean a puncture wound seriously.....totally willing to pay a place that Is open 24/7 but 100% over priced /over prescribed treatment, state in the same breath that my pet may still die from infection no promises hehe read more

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Jess W.

2 years ago

They treated my late dog Roxy incredibly well, and helped her at her most vulnerable.

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Kimi K.

850

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3 years ago

Outstanding experience, they actually care about your animal. Have had bad experiences at other vet clinics- such as tempe town lake vet. At emergency vet clinic they are not just after your money. They really seem to care about your pets well being. Could not recommend this place enough! read more

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Jimmy P.

3 years ago

I have mixed feelings about this place. They seem genuinely caring but are very quick to push lots of high $ tests. Even after a prognosis is determined there was the grey area maybe "fear" on what you should have done to your pet before leaving, running up the bill $ on the way out. Also depends on who is assigned to you. One Dr seemed very immature as she openly contradicted another vet with her minion assistant smirking. Totally unprofessional and uncalled for to do this in front of us as our pet was being examined. Decide for yourselves if you have to go here. But I hope you never have to take your pet anywhere other than the park to play. read more

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Page 3 of 5

2196 E Camelback Rd
Phoenix, AZ 85016
Biltmore Area
Directions
(602) 671-0645
Call Now
Visit Website
https://www.veg.com

From the Business

Specialties

VEG ER for Pets provides emergency veterinary care, while pet owners stay by their pet's side the entire time. With a focus on the pet parent and patient experience, VEG is known as a leader in veterinary ER care, with medical services including: urgent care, diagnostics, surgeries, digital x-rays, ultrasounds, endoscopy, and in-patient hospitalization. We treat accidents and illnesses, such as vomiting, diarrhea, foreign body, accidents, toxic ingestions, oxygen therapy, dental emergencies, eye injuries, parvo, gastro problems, organ dysfunction, reproductive issues, respiratory problems, and more.

History

Established in 2014.

VEG Founder Dr. David Bessler recognized that the veterinary ER experience was missing something crucial: a focus on the pet parent and pet journey. Along with VEG Co-founder and President David Glattstein, and a dedicated vet staff, Dr. Bessler created VEG and transformed the vet hospital experience, putting people and pets first, with the care and attention they deserve. VEG ER for Pets emergency pet hospitals are open 24 hours and pet owners can call anytime and speak with a veterinarian. No waiting in a lobby; walk in for immediate vet care and stay with your pet the entire time.

Meet the Business Owner: VEG E.

VEG ER for Pets emergency veterinary hospital in Phoenix, Arizona is open 24 hours a day, weekends, and holidays. Located on E Camelback Rd, at the intersection of N 22nd St, a short drive to Granada Park, VEG treats all pets: dogs, cats, birds, rabbits, exotic animals, rodents, and reptiles. Call and speak with a veterinarian, or walk in and see a vet now. We combine top medical quality care with an amazing customer experience. Stay with your pet throughout treatment, even if hospitalization is required. Our veterinary staff is highly trained in emergency and urgent care, offering the following medical services: diagnostics, digital x-ray, surgery, ultrasound, endoscopy, oxygen therapy, emergency treatment for diseases, and more.

More Info

Hours

Ask the Community - VEG ER for Pets

I would like to bring my cat in for a spay or neuter. So I would like to ask if I need to make an appointment and if I do, how do I make an appointment?

This is basically an emergency department for your pet. Not a spay/neuter clinic lol.

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Is this an affordable vet? I have to bring my boy in for an X-ray but I can't afford to go into dept and he has what looks like a fatty lump on his belly .. I've been reaching out to rescues if I can possibly a price estimate? Or id have to surrender

they do have financing options. I recently took my pup there, and it was a pretty hefty bill, but I was able to get it taken care of with a few options that they gave me. Definitely recommend.

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Review Highlights - VEG ER for Pets

“They were thorough, efficient, highly skilled, gentle, communicative, compassionate, and personable.”

Mentioned in 13 reviews

Read more highlights

The Scottsdale Veterinary Clinic

(689 reviews)

They saved my dog, she had pyometra. I also got fabulous…read morehelp for aftercare and all my questions answered. the surgery was fast expedited and her stitched are phenomenal I dont think shes going to have a scar. Everyone who works here was so nice and accommodating, you guys are amazing. Literally all of you are so fabulous thank you so much!!!

My maltipoo had to come in for surgery to get an eye cyst removed. I was a decision that I took…read moretime to prepare for. I suggest anyone that feels blindsided or unsure about any kind of life-altering medication or surgical procedure, to take their time. It is your choice as to how to approach things. It is tough here to get consistent care because you need to schedule with a vet that you like. Dr Buscema, has been helpful and a good communicator. The technicians were Andrea, Roxan, and Lily. The procedures went well and my dog has recovered very well. This surgery was a precise surgical procedure because they shaved her eyelids. They then removed the cyst and added stitches. There are of course no guarantees as to how your pet will respond to treatment. I had also requested a callback about other testing and did receive a phone callback, this was appreciated and helpful. Sometimes as pet owners we have to take time to understand things. Keep in mind these people work very hard long hours. If you Suspect you need a visit, schedule ahead and cancel the day before if you aren't sure. Scheduling online is helpful. If you need an emergency you may have to wait up to four hours depending on, how many people are there. It is very convenient that they are open 24/7.

ArkVets

(75 reviews)

Our anxious pup absolutely hates going to the vet, and our experience with our previous vet didn't…read morehelp since they weren't very personable or comforting. From our very first visit with ArkVets, we immediately noticed a difference. Everyone at ArkVets has been incredible. Dr. Shea and the vet techs are so patient, kind, and gentle with our pup. They handle him with so much care and love, which means everything to us as pet parents. Dr. Shea is also incredibly easy to reach whenever we have questions or concerns, and she always takes the time to make sure we feel heard and informed. We couldn't recommend ArkVets more. We're so grateful to have found a vet team we trust and feel completely comfortable with.

WARNING to dog owners! Beware of ARK promotions...! I've never had a more deceitful or demeaning…read moreexperience than I did at this establishment. I was thrilled to move both of my rescue shepherds to ARK as they were at two different vets from two different rescues. I have an 11 year old and a 4 year old. The initial visits were normal shots and I was handed multiple quotes for treatments - one being dental for my elder Shepherd. It was in the $1300-1700 range depending on how many teeth they would need to pull under anesthesia. I was skeptical and not convinced it was something we needed to put him through at his age or stage. Then a promotion popped up in my inbox during the month of August - "$250 for $50 gift cards towards dental work" & "you can buy multiple" and the fine print read "gift cards may be used on one dog." So I bought a multiple of 6 gift cards for my 1 dog that needed dental. WOW what a deal! Or so I thought... I called to make sure I was reading the deal correctly before purchasing, they assured me. I asked again when I booked the appointment, they assured me. I spoke of my excitement for the deal when we went in for the preparation bloodwork, they assured me. The morning of I spoke with the vet tech about how I was going to pay with multiple gift cards, they assured me. It wasn't until I arrived at pickup 7 hours later that the owner appeared from her office in a rush to let me know that I could only use ONE of the SIX gift cards I had purchased to pay. When I asked them to show me the fine print of what I purchased they scrambled to find me an old email promotion. I was never provided with the fine print, I was never provided with the EXACT purchase portal I used... Just a little laugh from the staff, an accusation that "I must have read it wrong", and a $1000 bill I wasn't expecting - BEWARE!!! Overall, my dog is fine and recovering. He will be ok. I'd do anything for him so this abrupt inconvenience too shall pass. Truthfully I wasn't pleased that I've never seen the same veterinarian or tech at ARK - a sign of big business. They don't know my dogs by name, they apparently know them by number$$$. Less than 16 hours later I switched them over to Arcadia Animal Clinic and I am already feeling much more at peace with their future care! A local clinic with local pricing and the same three vets. All this to say - Dear Owner, Before you reply to this post - I know you video record every appointment in the rooms, perhaps the phone calls too. I recommend that you review my appointment footage and the audio recordings. I recommend that you find the exact promotion emails (there were multiple), click through, and review the checkout link lingo. Blaming it on the fact that you don't have access to the promotional email portal is wildly unprofessional. You may keep my surprise $1000, but my recommendation (or lack there of now) is priceless.

Phoenix Veterinary Referral & Emergency Center

(187 reviews)

I have a maine coon who was really sick took it to somewhere on bell road what a joke i wasm…read moreso blown awaym there diagnostic well i thought lets see they prescribe pain killers what for , she was not in pain went to the place on cactus road yes wait was long but my gut was telling me this is the place. amazing transformation amazing Bravo to dr Phillips. and angela at the fron desk made it easy for the wait. for the vet to see her CACTUS RD is the location 6027653700 bravo guys your awesome and honest kathy

certainly didnt care for your care this time at all....Seems as though didnt care...Never even…read morecalled the next da to see how she was...Guess they only answer you when you give a good review....Id think before using again.... She passed AWAY !!!!!!!

VetMED Emergency & Specialty Veterinary Hospital

(484 reviews)

Everything about VetMed is so genuine and amazing. I came in with my 3 month old puppy who had been…read morebitten by another dog while in a dog park. It was very heartbreaking for me to see my pup like that and their staff were so heartfelt and empathetic. They were able to get her stable in the back and allowed me to see her before I left that day. I was able to comeback at least two times a day to see her and they walked me through every step for when she went home and what the best treatment plans were. I work in veterinary medicine myself, and this was another level of compassion and care. They were able to save her life that day and she has been the happiest pup ever since. I seriously cannot thank them enough for their services and kindness. Shrimp and I will always remember what we went through and how well VetMed dealt with my emotional distress and Shrimp's overall wellbeing.

It's taken me a few months to write this because the experience has been so raw. My regular vet…read moreabsolutely messed up with my cats tests, diagnosis and treatment. He was not doing well so I brought him to VetMed with the thought that he'd get meds and we'd go home. That didn't happen....after their exam it was found that fluid was in his lungs and treatment wasn't a situation he would do well with. My baby was a senior cat and when I asked the vet what she would do her eyes filled up and she said it was time. I wasn't ready but the vet and techs made me and my boy as comfortable as possible, gave me time to be with him and let me tell them when to start the process. The outside room was slammed (2 rattlesnake bites!) but they didn't rush us and when he crossed over the compassion and caring was evident. They didn't know us and they didn't know what he meant to me but they attempted to make the situation as painless as they could. I appreciated the honesty and kindness that night

AVECCC - Peoria

(125 reviews)

Dr. Blystone and the staff could not have been any more compassionate and patient with us as we…read moresaid goodbye to our best friend on Sunday. The care we all received was top notch. They made our experience the best that it could possibly be with the situation we were in. Our dog left this world with the most beautiful care and with dignity. Many thanks to Dr. Blystone and the Peoria facility.

The care received was great. It took a long time to get in to see the vet, but my dog was not as…read morecritical as others and it felt appropriate.

VCA Animal Referral and Emergency Center of Arizona

(273 reviews)

It seems odd to say I had a great experience when I had to let my beloved dog go, but the staff was…read moregreat. Early in the morning on Mother's Day my soul dog deteriorated fast at home. When we arrived at the clinic around 2:30 AM we were greeted by a very kind woman. She informed us that the vet on duty was about to go back for a procedure, but she would see if the vet could do a quick exam. She tenderly picked up my pup and brought him back. Shortly after the vet returned and I knew it was bad news. The vet was kind and gentle with us. The staff took care of my boy while I went home to get my kids so they could say good bye to the dog they had grown up with. They allowed us privacy and time to say goodbye, there was no rush. This was easily one of the most devastating experiences of my life. However, every single person we encountered treated us with kindness and empathy. I will forever be grateful for the staff at VCA. Thank you for all that you do.

I want to thank the entire team here but especially Colt Archer who was probably the most attentive…read morepatient and communicative vet tech I have ever had the pleasure of encountering. I brought my cat in for a possible obstsbtructed bowel and I was extremely surprised and grateful for my interactions. He must have explained the same information to me 3 or 4 times but remained compassionate empathetic and patient throughout the entire situation. 10/10 best possible experience for a scary emergency as a helicopter cat parent. Thank you to everyone there who helped me and my cat son

1st Pet Veterinary Centers - North Valley

(241 reviews)

I had to bring my dog for an emergency. Found out he was in kidney failure, despite of the…read moredevastating news the team was amazing. The quickness on treating him and the kindness that was shown to us we will never forget. Not crazy expensive either and their payments plans are reasonable.

I would not give this place 1 star if it was an option for our experience the night before Labor…read moreDay late on Sunday evening. I would not recommend this place to anyone for any type of emergency services for an animal or even for your pet. It saddens me because I was a long standing customer but not now and never again. Especially when I found out that this business has a partnership with Humane Society for strays. My elderly mother found a feral kitten on her porch who was very sick, it wouldn't eat or drink water and the kitten could hardly move. The kitten was so small while emaciated with bones sticking out because the lack of care on this business part, for not accepting the surrender the days prior for help. I guess they don't have their best staff onsite, I'm guessing and due to the Holiday weekend. My mother was able to pick the kitten up to rush her to this hospital for immediate medical attention and services. The young guy on duty took the kittens temperature, then turned my elderly mother away after wanting to surrender it for help. The vet stated the following to my mother about the kitten, stating "feral kittens have high temperatures because they're outside and it will be okay." I stepped in at this point to help my mother take care of this poor kitten for almost 2 days. until I told my mom we need to take the kitten back because she or he was still not eating or drinking very little by syringe. You could tell that the kitten was very ill, trying to survive and trying to fight for its life. I then found out from the staff after returning that they have a partnership with the Humane Society after demanding their help a second time. Nobody should have to demand help and especially while you are working with the Humane Society. The vet refused to accept the surrender and this does not sound humane at all with what this staff member did on Labor Day weekend... This has been a very upsetting situation for my family and to watch this precious kitten having to suffer for no reason! . This kitten could have possibly been saved with given IV fluids and propermedication had ONLY this particular staff member taken proper medical attention as he should have. People like this should not be in this type of business especially if they're not willing to help animals whether feral or not. I am a social worker and I work with homeless families in our County. Could you imagine if I turned a family away and, due to them being homeless while working in my field. I am in crisis response and this was not dealt with in a trauma informed way as it should have been and I don't know why an SOP was not followed properly... It's sickening and has left us with very heavy hearts! it's taken me some time to even write the review because of the turmoil and anger it caused my family. Its apparent that this business chooses who they will help, and who they won't. I will be in contact with the Humane Society about this situation, the unnecessary pain it caused for this innocent kitten, the improper emergency response and abuse of this particular staff member /male who was involved. I will never recommend this place to anyone and I hope that the Humane Society once involved will agree. They should pull the Grant money that this business receives and give it to Halo or another more deserving organization and business that helps animals like this innocent one. Someone needs to be held accountable and I have faith that this business will be held responsible for the incompetence of this one staff member. I don't know how many times that this has happened in the past but they got the right person this time because I will be following up while following through with the Humane Society and whomever else I need to get involved. This was a crisis response and that poor kitten suffered with this veterinarian or vet tech's advice. We know his name and he should lose his job over this. I will be writing formal letters to this business, Humane Society and for not following the SOP's that should be in place for emergency situations such as these. I have already reported it to their staff and it was nothing but crickets from them. Once I took the kitten back and I had to demand for help! The lady's at the front were very helpful at this point and I understand that it was already too late. I am sure that this kitten didn't make it, she may have not belonged to us but at least she experienced love from a human being who tried to help and care for her. We named her Boots and her death will not be in vain, I can promise you this. Rest in peace Boots, you were loved for the almost the 2 days my mother and I had you in our care. SMH, this isn't right and beyond disturbing. Thank you for taking the time to listen and please be careful taking any animal to this business for any type of emergency care.

Veterinary Emergency Group

(147 reviews)

What an A+ urgent vet care experience…read more I found the spot through reading reviews here on Yelp. Unfortunately, my late, sweet angel of a Bichon Frise has recently passed, however it was extremely helpful to have brought her here to this facility to understand more in depth the severity of her medical issue. Not only is the staff here so friendly and empathetic, they are also punctual, efficient and very honest. My dog sitter ended up taking my dog here one night while we were out of town to deal with her chronic vomiting. The vet caring for her that evening spoke with me directly over the phone to go over treatment options. I thoroughly appreciated her honesty. I ended up having to take my dog back here one night a few weeks later due to the vomiting starting up again and her primary vet also suggested what she's going through needs to be handled at an actual animal hospital. This second visit was just as efficient and also they were kind enough to waive certain fees due to us returning back to them in such a short amount of time. I also like the fact that we're able to use payment plan options via Affirm. That was extremely helpful for me during this previous emotionally tumultuous season. Overall, great urgent animal care location. I highly recommend them.

I am absolutely disgusted and heartbroken by what I recently learned about this veterinary…read moreemergency hospital. A cat I personally raised and placed with a friend was brought to this facility THREE separate times for urinary blockages. Each time, his owner paid to have him unblocked, only for the same life-threatening condition to return. After three emergency visits, she was ultimately advised to euthanize him because he was suffering. He is now gone. What makes this situation particularly devastating is that his father suffered from the same condition. He underwent a perineal urethrostomy (PU) surgery and survived. For anyone unfamiliar, PU surgery is an established surgical option for certain cats experiencing recurrent urinary obstructions. It is not appropriate for every case, but it is absolutely something that deserves consideration when a cat repeatedly becomes blocked. I personally called this emergency hospital and confirmed that they do not perform PU surgery. My question is simple: If your facility cannot perform a potentially life-saving procedure, WHY ARE YOU NOT DIRECTING OWNERS TO A FACILITY THAT CAN? Why was this cat repeatedly treated for the immediate emergency without, to my knowledge, his owner being educated about this surgical option or referred elsewhere for an evaluation? His owner trusted the veterinary professionals caring for him. She returned three times, paid for treatment three times, and ultimately lost her cat. I understand that urinary obstructions are serious, that surgery is not guaranteed to succeed, and that not every patient is a candidate. But pet owners deserve to be informed of reasonable treatment options, especially before making the irreversible decision to euthanize. This is not simply about money. It is about informed consent, communication, and giving families the opportunity to explore every medically appropriate option. He deserved that consideration. His owner deserved that information. I sincerely hope this hospital reevaluates how it handles recurrent urinary obstruction cases, particularly when definitive surgical treatment is not available at its own facility. An emergency veterinary hospital should be more than a place that repeatedly treats the same crisis. It should also help families understand their options and know when to seek specialized care. He will never get that opportunity again.

BluePearl Pet Hospital

(195 reviews)

Sadly, these are the compassionate and professional folks we take our beloved pets to when the time…read morecomes to say goodbye. It's never easy, but they make it pain-free for our pets and treat us with great empathy and kindness as we lose a piece of our hearts each time.

I had to take my little love Frosty to Blue Pearl yesterday and I'm so glad I did. He suffers with…read moreCT and has arthritis in his back legs. Out of nowhere he just collapsed and was breathing heavily. His primary was closed so I took him to Blue Pearl. Honestly when I think of going to a pet ER all I can think of is how much is this going to cost ?? are they going to do unnecessary tests , tests, X-rays etc... I was so hesitant to go to the Emergency vet, but I'm so glad I did. They got us in immediately and started trying to figure out what was wrong. The staff made me very comfortable and a little less stressed about what was going on. They sat down and went over what they felt was going on and the best part was I did not feel like they had me in the room trying to up sale me on a bunch of tests and procedures. I was really impressed because I truly went there expecting the worse in regard to the cost. The doctor said this is what you can do and gave a few options. I was so relieved. If we ever need emergency service I definitely will bring my dog back to Blue Pearl.

Doggy Daze

(383 reviews)

I love bringing my 10 month old husky here! she is nervous when it comes to grooming but they…read morealways make both of us feel so comfortable and they are very patient with her.

Kim at the Tempe location is AMAZING! 1000% recommend her…read more She squeezed me in last minute & did such a great job on my Husky Rylee. I'll be a returning customer after this & taking my other dogs there as well. Thank you so much!

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Diane R.

3 years ago

Heads up. This is going to be a rant. At 1 AM on Sunday morning Gin-Gin was in pain so we drove 1.5 hrs to the Yavapai Emergency Animal Hospital. We walked in and Gin-Gin was taken away from us to be triaged. They would not let me stay with her. They returned and said she was stable and the wait would be 5+ hours. We sat with her on one of the (hard, no back support) benches in the waiting area. There was another couple sitting on the bench. It was very uncomfortable and we did not think we could sit like that for 5+ hours. We left. On Monday afternoon we took Gin-Gin to the Veterinarian Emergency Group (VEG) in Phoenix. They were wonderful. We both went into a big care theater with her and sat down on a comfortable bench. We were assigned a nurse who came over to get us. I held Gin-Gin while she triaged her on a table 20 feet in front of where we were sitting. She was deemed green/stable. Not too long afterwards a vet came over and sat on the floor in front of us. I explained that we knew she wasn't an emergency but it was urgent, we had been unable to get a vet to see her in Sedona, and had walked out of Yavapai. She said no problem. We explained Gin-Gin's history and I gave her an outline I had done of how she had been treated in December, the first time this occurred, which seemed to work well. (That Sedona "wholistic" vet did not attempt to determine a diagnosis.) The VEG vet explained that it could be a long wait as they have emergencies coming in all the time. We said we understood and praised the way VEG approaches care, especially that dogs and owners are not separated. They stay together always except for x-rays. Their "spikes" or the key points of what you can expect are below. The main room was quite large and mostly all open space. There were six tables for procedures and nice sofas (not fabric) on two sides for people to wait with their pets separated by supply closets, etc. Beyond the procedure tables was a row of computer stations used by the vet and staff, and behind the computer stations the wall had a bunch of dog/cat cages. The periphery had the door from the entrance where someone comes in and yells "triage medicine" or whatever. One wall has three large dog kennels and several rooms for cases that need/want more privacy. They have a mobile ultrasound tech and machine. Near us was an x-ray room and another room for I don't know what. They also must have one or more ORs and another vet as clearly some of the animals had had or needed surgery and "our vet" was busy the whole time we were there. We saw a lot of dogs and a cat triaged and treated during our 5 1/2 hours there... The staff at VEG all seemed well trained, organized, efficient, kind to the animals, and very busy. They listened and responded to any concerns we had. Once the vet stopped on her way past our sofa and, when she saw us eating cheese crackers from the vending machine, said that they have fruit and some other things in the refrigerator that we were welcome to. The possible diagnoses were discussed with us as well as the tests that could be done to help diagnose the problem. We were given an estimate of the bill and paid in advance with a credit card. After the tests, the results were explained to us and we now have a list of four possible diagnoses although the final answer is still unknown. We were discharged with copies of the blood test results, a complete discharge plan, prescriptions for low fat easy-to-digest Hills dog food (in case of pancreatitis or gastroenteritis NOS), antibiotics (in case of UTI, which Jack had already mentioned as a possibility), and probiotics to help restart her GI system. Gin-Gin's symptoms improved while we were there and over the past two day, and as of this morning we believe she has turned the corner. I spoke with my friend Angela, a dog lover, about our experience with Yavapai Emergency. She told me that last fall she took her Great Dane there. He was in significant pain and had to be put down. YAVAPAI EMERGENCY ANIMAL HOSPITAL REFUSED TO ALLOW HER TO STAY WITH HER DOG WHILE THEY PUT HIM DOWN. Cruel, mean, horrible, very upsetting. dispicable. HOW CAN SOMEONE WHO ALLEGEDLY CARES ABOUT DOGS SEPARATE THEM FROM THEIR OWNERS SO THAT THE LAST THING THEY SEE IS A STRANGER PUTTING THEM TO SLEEP. Totally disgusting. If you live in AZ I recommend that you do not take your pet to Yavapai but rather go to VEG in Phoenix. The VEG website shows that they have hospitals in at least ten states. LET'S REBEL AGAINST THE COMMON PRACTICE OF SEPARATING PEOPLE FROM THEIR BELOVED PETS WHEN THEY ARE MOST IN NEED!!! read more

Courtney H.

368

2 years ago

I can't express how grateful I am for the team at Veterinary Emergency Group (VEG). When I brought in my 5 1/2-year-old dachshund, Roscoe, on Monday night after he lost mobility in his leg, I was extremely worried. From the moment we walked in, the staff was incredibly kind and compassionate. They saw Roscoe pretty immediately and determined he needed a neurologist. They called around to find a specialist, gave me clear price estimates, and helped me understand what to expect in terms of care. Their quick action, kindness, and reassurance during such a stressful time were invaluable. Even though Roscoe had to go elsewhere for specialized care, VEG made sure I felt supported and informed. I left knowing I had made the right decision to come to VEG, and I wouldn't hesitate to recommend them to anyone in an emergency. Their professionalism, empathy, and attention to detail were outstanding. Thank you, VEG, for everything you did for Roscoe and me! read more

Jenny S.

1 year ago

Saved my pets life! My cat had a urinary blockage while I was moving so I was unfamiliar with the area, and had to quickly get him to a veterinarian when I noticed his symptoms. Dr. Furtak and the other main veterinarian there were so kind and professional, and the techs were empathetic and allowed me to be involved in his care in ways that other practices would not have. My cat had a very difficult blockage however they were persistent and skilled in their care and most certainly saved his life. I am immensely grateful for their skill and their empathy and I highly recommend this practice to anyone needing urgent care for their pets. Thank you so much to VEG for what they have done for me and my cat. read more

Minerva G.

2 years ago

I'd like to extend my heartfelt gratitude to Dr. Bundi Wilde and the entire team at Veterinary Emergency Group. From our initial call, they demonstrated genuine concern and compassion, reassuring me that my Chihuahua would receive the care he needed, despite my budget constraints. Their empathetic approach and commitment to helping my pet, regardless of financial limitations, were truly remarkable. Dr. Wilde and the VEG team showed exceptional understanding and dedication to providing relief for my beloved pet. Thank you, Dr. Wilde, and thank you, VEG, for your kindness and expertise. read more

Lea T.

2 years ago

The staff here were incredibly kind to me and my friend as they brought in their dog who had been having lots of seizures one night. The setup inside is so nice to be able to stay with your pet the whole time. They did a great job and I would go again in an emergency read more

Samantha S.

2 years ago

Hello , I'm truly sorry I gave a bad review to your business by accident. I must have clicked the wrong button or due to the name being similar to VetMED when I was trying to search for it . read more

VEG ER for Pets - emergencypethospital - Updated October 2026

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