I want to take a moment to recognize someone truly exceptional at Thrive Pet Healthcare Specialists…read morein North Scottsdale: Viv, the Client Liaison. I initially had a very frustrating experience and was honestly at the point where I no longer felt comfortable moving forward with care for my cat. I asked to speak with a manager, and that's when Viv came in. What an absolute difference one person can make. Viv was incredibly kind, professional, compassionate, and understanding. She genuinely listened to my concerns, treated me with respect, and made me feel heard rather than dismissed. Within minutes, she completely turned my experience around. I went from feeling frustrated and uncomfortable to feeling reassured that my baby was in good hands. What impressed me most wasn't simply that she helped resolve my concerns. It was how she handled everything. Her kindness felt genuine, her professionalism was outstanding, and she made me feel that both my concerns and my cat's well-being truly mattered. Because of Viv, I felt comfortable moving forward with testing and care. Thrive's management needs to know what an incredible asset they have in Viv. Employees like her are the reason customers give businesses a second chance, rebuild trust, and choose to return. She represents the very best of what compassionate veterinary care should feel like. Viv didn't just resolve a difficult situation. She completely changed my perception of the hospital. I sincerely hope Thrive recognizes and rewards her for the exceptional job she's doing. Give this woman a raise! She deserves it! Thank you, Viv, for your kindness, patience, and genuine compassion. I am so grateful for you. Thrive is incredibly lucky to have you!

Absolutely horrible customer service and communication…read more I brought my dog in and was told the wait would be approximately 1-2 hours. I understand completely that this is an emergency facility and that critically ill animals have to be seen first. That is NOT what I am upset about. I sat there for 2 1/2 hours without anyone coming in to give me an update. Finally, I left the room myself and asked how much longer it was going to be. Only then did someone come back and tell me that several critical cases had come in and it would now be ANOTHER FIVE HOURS. So basically, had I not gotten up and asked, I could have continued sitting there for who knows how long with absolutely no communication. I had already rearranged my entire day based on the original 1-2 hour estimate, and I am traveling tomorrow. If someone had simply come in when the situation changed and said, "We've had several emergencies come in and unfortunately your wait is now going to be several more hours," I could have made other arrangements much earlier. Instead, no one bothered to tell me. To make matters worse, they suggested another veterinary clinic where I could take my dog. I called that clinic, only to find out they didn't even have a veterinarian there yet. So after wasting 2 1/2 hours at Thrive, I then had to find a THIRD facility myself where my dog could actually be seen. I completely understand prioritizing critically ill animals. What I do not understand is leaving a client sitting in a room for hours without communicating that the wait has changed dramatically, and then directing them somewhere that isn't even in a position to see their pet. A five-minute conversation could have prevented this entire situation. Emergencies are unavoidable. Terrible communication and customer service are not. I will not return.

They saved my dog, she had pyometra. I also got fabulous…read morehelp for aftercare and all my questions answered. the surgery was fast expedited and her stitched are phenomenal I dont think shes going to have a scar. Everyone who works here was so nice and accommodating, you guys are amazing. Literally all of you are so fabulous thank you so much!!!

My maltipoo had to come in for surgery to get an eye cyst removed. I was a decision that I took…read moretime to prepare for. I suggest anyone that feels blindsided or unsure about any kind of life-altering medication or surgical procedure, to take their time. It is your choice as to how to approach things. It is tough here to get consistent care because you need to schedule with a vet that you like. Dr Buscema, has been helpful and a good communicator. The technicians were Andrea, Roxan, and Lily. The procedures went well and my dog has recovered very well. This surgery was a precise surgical procedure because they shaved her eyelids. They then removed the cyst and added stitches. There are of course no guarantees as to how your pet will respond to treatment. I had also requested a callback about other testing and did receive a phone callback, this was appreciated and helpful. Sometimes as pet owners we have to take time to understand things. Keep in mind these people work very hard long hours. If you Suspect you need a visit, schedule ahead and cancel the day before if you aren't sure. Scheduling online is helpful. If you need an emergency you may have to wait up to four hours depending on, how many people are there. It is very convenient that they are open 24/7.

VCA McCormick Ranch has been a godsend multiple times and I wish I could give them more than 5…read morestars. Three weeks ago our million-year-old cat suddenly went blind, and the good folks there were not only able to see him immediately, they also accommodated our requests for a fairly minimal treatment plan to bring his blood pressure down (and Mr. Kitty's vision came back the next day! See photo in which his pupils are no longer the size of Jupiter). Special thank you to the overnight vet assistant Fox who's not only one of the most interesting, knowledgeable, and compassionate individuals you could encounter in a time of crisis, but is also medically capable of helping both humans and animals, so if you happen to keel over while waiting for Fluffykins to get seen you're in good hands! I hope they pay him double! Seriously appreciate the exceptional care he gave to Kitty (and to his panicked owners). Now let's talk about these reviews complaining about the cost. Yes, this is an emergency vet facility that's going to start by giving you the most comprehensive treatment plan possible for your pet, because presumably you love them and want them to stay alive, and the fact that you're there at all means that things are not on the up-and-up. When we were quoted $15k two years ago to try keeping Mr. Kitty alive after his bladder almost exploded from a urethra blockage I was definitely contemplating selling my organs. But, and please hear me on this, everyone there has been more than accommodating each time to work out a plan to reduce the cost while focusing on the biggest needle-movers, while also being realistic about the risks. If you don't like the price tag then have a conversation. The people here truly want to help! TL;DR this place is great, highly recommend.

Dr. Burke is so good. He is very kind to the human and pet in the room, shows genuine empathy for…read morewhatever ailment brought you in that day, clearly explains your options and his recommendations, and answers all your questions. He has a nice grandfatherly quality about him that just makes you feel like your fur baby is in good hands.

Sadly, these are the compassionate and professional folks we take our beloved pets to when the time…read morecomes to say goodbye. It's never easy, but they make it pain-free for our pets and treat us with great empathy and kindness as we lose a piece of our hearts each time.

I had to take my little love Frosty to Blue Pearl yesterday and I'm so glad I did. He suffers with…read moreCT and has arthritis in his back legs. Out of nowhere he just collapsed and was breathing heavily. His primary was closed so I took him to Blue Pearl. Honestly when I think of going to a pet ER all I can think of is how much is this going to cost ?? are they going to do unnecessary tests , tests, X-rays etc... I was so hesitant to go to the Emergency vet, but I'm so glad I did. They got us in immediately and started trying to figure out what was wrong. The staff made me very comfortable and a little less stressed about what was going on. They sat down and went over what they felt was going on and the best part was I did not feel like they had me in the room trying to up sale me on a bunch of tests and procedures. I was really impressed because I truly went there expecting the worse in regard to the cost. The doctor said this is what you can do and gave a few options. I was so relieved. If we ever need emergency service I definitely will bring my dog back to Blue Pearl.

VEG saved my dog's life!!!…read more My dog, Emma, was getting very sick very fast, when my vet recommended taking her to a hospital for 24 hour fluids and monitoring of her kidneys. I took her to VEG, and the experience here was nothing short of exceptional. To start, checking in was like going to a real hospital. When we walked in, she was immediately triaged by the vet and techs. They talked me through their process, recommendations and provided pricing for total transparency. All of this took place on the open floor, so I could stay with my dog through it all which was comforting. They also let me know that we were welcome to stay as long as we wanted and even stay the night, which was an incredible offer. My dog ended up needing to stay for 4 days, which was scary and stressful, but we felt so much more comfortable leaving her there because we knew she was getting the best care. Everyday we received progress update calls from the vet. We also got to stay and sit with Emma for as long as we wanted each day, where we got to witness how much everyone truly cares for all their pet patients. Honestly, the amount of love shown to every person and pet was moving. When Emma finally turned the corner to safely bring her home, the staff literally rolled out a red carpet so everyone could clap and say goodbye. It still brings a tear to my eye that they did that for her. I am so grateful to everyone at VEG for taking amazing care of my baby, but an extra special shoutout has to go to Emma's nurse Mary. She was so kind, open, gentle and loving with Emma. The love Mary showed us all will never be forgotten. Thank you VEG for making the hospital process so transparent, for everyone's hard work, and for making our baby healthy again

I brought my dog to VEG ER for Pets after she ate chocolate last night she is okay but honestly,…read morethe customer service was really disappointing. They definitely make it known that this is just business like give me my money your pet then go haha The energy was just super bad in there. Hospitality and kindness??? They're just numb to that I guess? Like don't work in a ER where people are stressed out about their beloved pets if you know you get irritated easily and you have a hard time showing compassion..I should've looked and seen all the 1 stars and 2 stars because they're so right! If you're thinking about coming here don't. Not all staff were rude. but the ones who are... are NASTYYY when I called the next day to get manager info to tell them, the lady on the phone repeated twice "how can I help you" with an attitude when I already told her what I needed. like danggg who they hiring over there!? I regret coming here so bad don't waste your money or time I got the manager info anyways and had a talk with her and I hope that they can build a nicer community over there. Wayyy too comfortable disrespecting and degrading people, seems like it's just tolerated over there

It's taken me a few months to write this because the experience has been so raw. My regular vet…read moreabsolutely messed up with my cats tests, diagnosis and treatment. He was not doing well so I brought him to VetMed with the thought that he'd get meds and we'd go home. That didn't happen....after their exam it was found that fluid was in his lungs and treatment wasn't a situation he would do well with. My baby was a senior cat and when I asked the vet what she would do her eyes filled up and she said it was time. I wasn't ready but the vet and techs made me and my boy as comfortable as possible, gave me time to be with him and let me tell them when to start the process. The outside room was slammed (2 rattlesnake bites!) but they didn't rush us and when he crossed over the compassion and caring was evident. They didn't know us and they didn't know what he meant to me but they attempted to make the situation as painless as they could. I appreciated the honesty and kindness that night

We recently moved to the area and needed emergency vet care for our dog. The clinic is clean, but…read morethe visit felt more financially driven than care-driven. The doctor opened with five worst-case scenarios, then took our dog to the back to run an estimate, we weren't allowed to wait with him. They recommended overnight monitoring and mentioned a possible blood transfusion, which felt extreme. We decided that if he stayed in good spirits, we'd take him home and follow up with our regular vet the next day. The quote was $5,000, for tests that couldn't even be run until the next day. When we said we'd leave, they dropped it by $1,000, then kept pushing to keep him overnight. Our regular vet ran the same x-ray and ultrasound for $800 the next morning; all clear. Glad we trusted our instincts instead of putting him through an unnecessary overnight stay.

Well the outcome was not what we hoped for. Our Labrador (Saddie) had started to get sick on…read moreSunday. We figured maybe she just wasn't feeling good. Monday night she was very bad to where she could not see bumping into walls and off balance. So we rushed her to this animal hospital. They ran tests on her and she had an ear infection middle ear. They sedated her cleaned out her ear and put some medicine in her ear. We took Her home and 2 hours later she was starting to whine cry and she has never been like this. She wouldn't respond to us and we knew it was now bad to where we had to take her back to clinic. They anted to try and change her medication which at this point our dog was suffering and it just wasn't right to put her through this much pain. The Dr was amazing and a very good Dr. Rhonda was her name and she respected our decision to place her in gods hands and to be with her brother. The staff was very polite and sincere. I wish animal hospitals were like human hospitals. Treat them no matter what. Thank You!

I am absolutely disgusted and heartbroken by what I recently learned about this veterinary…read moreemergency hospital. A cat I personally raised and placed with a friend was brought to this facility THREE separate times for urinary blockages. Each time, his owner paid to have him unblocked, only for the same life-threatening condition to return. After three emergency visits, she was ultimately advised to euthanize him because he was suffering. He is now gone. What makes this situation particularly devastating is that his father suffered from the same condition. He underwent a perineal urethrostomy (PU) surgery and survived. For anyone unfamiliar, PU surgery is an established surgical option for certain cats experiencing recurrent urinary obstructions. It is not appropriate for every case, but it is absolutely something that deserves consideration when a cat repeatedly becomes blocked. I personally called this emergency hospital and confirmed that they do not perform PU surgery. My question is simple: If your facility cannot perform a potentially life-saving procedure, WHY ARE YOU NOT DIRECTING OWNERS TO A FACILITY THAT CAN? Why was this cat repeatedly treated for the immediate emergency without, to my knowledge, his owner being educated about this surgical option or referred elsewhere for an evaluation? His owner trusted the veterinary professionals caring for him. She returned three times, paid for treatment three times, and ultimately lost her cat. I understand that urinary obstructions are serious, that surgery is not guaranteed to succeed, and that not every patient is a candidate. But pet owners deserve to be informed of reasonable treatment options, especially before making the irreversible decision to euthanize. This is not simply about money. It is about informed consent, communication, and giving families the opportunity to explore every medically appropriate option. He deserved that consideration. His owner deserved that information. I sincerely hope this hospital reevaluates how it handles recurrent urinary obstruction cases, particularly when definitive surgical treatment is not available at its own facility. An emergency veterinary hospital should be more than a place that repeatedly treats the same crisis. It should also help families understand their options and know when to seek specialized care. He will never get that opportunity again.

I have a maine coon who was really sick took it to somewhere on bell road what a joke i wasm…read moreso blown awaym there diagnostic well i thought lets see they prescribe pain killers what for , she was not in pain went to the place on cactus road yes wait was long but my gut was telling me this is the place. amazing transformation amazing Bravo to dr Phillips. and angela at the fron desk made it easy for the wait. for the vet to see her CACTUS RD is the location 6027653700 bravo guys your awesome and honest kathy

Abbey was amazing! She explained everything and really calmed me down when I was freaking out. I…read morewould recommend her and this vet to anyone I know!

We had just taken our new puppy home and took him in as his face was so swollen and he had open…read morebleeding sores. He ended up being diagnosed with puppy strangles :( the team here was so kind!!! I got seen immediately and then they took him back for examination. They were very thorough, even finding an issue with his testicles (not related to our visit but very appreciated!). The doctor took her time to answer all my questions in detail. They even called us a couple days later to ask how he's doing and offered to send records to his primary care we will see. Overall, great experience for a bad situation and will keep it in my recommendations for any future needs!! It costs $190 for the exam and our medications were $60. Not bad at all for what I was expecting

We unfortunately had a second visit to EVE Pet Hospital for our other pup, Ronon. He had a bloody…read morenose, that just would not stop! We initially called them when we were headed their way, to get their thoughts, and did appreciate them giving us some insight on the phone. We opted to stop in to be on the safe side. It was a bit quieter this time around, so we were able to get in a room right away and seen relatively quickly. It was a very much a "Got to rule out the options" type situation that required a bit more guesswork. Based on the initial intake, they recommended a blood panel, a SNAP panel (bloodwork specifically for ticks), X-rays and possible CT. We decided to start with the bloodwork, to minimize putting our dog through more procedures than necessary. They also have a relatively quick turn around time of 20-30 minutes for the results, making it easy to proceed if necessary. The tech we spoke with was nice, but a little brisk and not super helpful which inquiring on the next steps/options. She did mention a CT may be required and was helpful in getting prices and options for same day if needed. We did get the blood work results back, about an hour later, and Dr. Robinson came to speak with us, with a good news, bad news sitch. He had gotten an infection from a tick and his body was having trouble clotting and fighting it off, hence the nosebleed. She did a great job explaining and laying out all the details. Luckily, it was in the treatable phase and she ran through the prescriptions and care that would be required and let us know they would bring back the medication and Roni shortly. About an hour plus later...they bring him back, His nose had not stopped bleeding the entire time! Not their fault, it was uncontrollable, and they attempted, but was just not really treatable. We ended up spending about 4 1/2 hours there, most of that time which was not with our dog. All the initial exams and what not I understand, but getting the results and talking to the doctor, and still waiting another hour after the fact, seemed longer than necessary and we just felt bad for our pup, because we would have rather been with our dog waiting, then him in the back while waiting alone. A few other key details: It's $190 regardless for your pet to be examined, which you need to pay up front. Any other services, you pay for if you decide to proceed. They have two entrances, one for cats and one for dogs. it leads to the same space, but has separate sides to the same counter which is nice. The Dr recommended Nexgard (Tick treatment), which they do not have onsite, we had inquired if we could order from Chewy digitally, they said yes, but turns out they cannot. They do send home a paper prescription, but something to keep in mind or double check on. Overall, very grateful they figured out what was wrong and took care of him. The space was clean and staff was overall friendly. Their prices seem reasonable as well. A bit more communication would have been appreciated, especially regarding time, or at least updates so we knew he was okay and maybe a bit more guidance on what treatments make the most sense. They do a great job and though I hope you never need to go to the emergency vet, they are a great 24 hour accessible options.

We found ourselves needing emergency veterinary care at about 2:00 am in the morning while staying…read moreat our cabin in Strawberry when one of our dogs injured her leg and we suspected she had torn her CCL. As worried pet parents, it's incredibly stressful when something happens in the middle of the night, especially when you're away from home. The team at Yavapai Emergency Animal Hospital was wonderful. They were caring, compassionate, and took the time to evaluate our girl and make sure she was comfortable. Since we were only in the area temporarily, they provided pain medication to help keep her comfortable until we could get her back down to the Valley for follow-up care with our regular veterinarian. What really stood out to me was their follow-up and communication. They called the next day to check on her, and they promptly forwarded all of her records to both our regular veterinarian and the surgeon who will be performing her CCL surgery. Having that coordination already handled took a lot of stress off our shoulders during an already difficult time. I hope we never need emergency veterinary care again, but if we do while we're in the Prescott Valley area, I wouldn't hesitate to bring my pets here. Thank you for taking such good care of our pup during a stressful situation.

Very friendly, professional and caring. Everything was handled quickly and they were very friendly…read moreand clinic was very clean. For emergency out patient care they are exceptable. We would certainly will use them again and refer. Great team work and very organized. Written paper work was more than I've ever gotten from my regular vet.