Over the weekend, we had to rush our 7mo puppy in due to collapsing into severe anaphylactic shock…read more We carried our puppy into the ER who was barely hanging on and we were greeted by the care team immediately to bring him back to give him epinephrine. He responded well and we were able to give him some cuddles before letting him stay the night to be closely monitored. We were in communication with both doctors who worked those shifts through out that time. From the front office staff to the nurses and techs, everyone took such great care of our sweet baby boy and saved his life. He is on the road to a full recovery. Thank you Thrive, for your exceptional care for our fur babies. The work that you do does not go unnoticed.

Absolutely horrible customer service and communication…read more I brought my dog in and was told the wait would be approximately 1-2 hours. I understand completely that this is an emergency facility and that critically ill animals have to be seen first. That is NOT what I am upset about. I sat there for 2 1/2 hours without anyone coming in to give me an update. Finally, I left the room myself and asked how much longer it was going to be. Only then did someone come back and tell me that several critical cases had come in and it would now be ANOTHER FIVE HOURS. So basically, had I not gotten up and asked, I could have continued sitting there for who knows how long with absolutely no communication. I had already rearranged my entire day based on the original 1-2 hour estimate, and I am traveling tomorrow. If someone had simply come in when the situation changed and said, "We've had several emergencies come in and unfortunately your wait is now going to be several more hours," I could have made other arrangements much earlier. Instead, no one bothered to tell me. To make matters worse, they suggested another veterinary clinic where I could take my dog. I called that clinic, only to find out they didn't even have a veterinarian there yet. So after wasting 2 1/2 hours at Thrive, I then had to find a THIRD facility myself where my dog could actually be seen. I completely understand prioritizing critically ill animals. What I do not understand is leaving a client sitting in a room for hours without communicating that the wait has changed dramatically, and then directing them somewhere that isn't even in a position to see their pet. A five-minute conversation could have prevented this entire situation. Emergencies are unavoidable. Terrible communication and customer service are not. I will not return.

My maltipoo had to come in for surgery to get an eye cyst removed. I was a decision that I took…read moretime to prepare for. I suggest anyone that feels blindsided or unsure about any kind of life-altering medication or surgical procedure, to take their time. It is your choice as to how to approach things. It is tough here to get consistent care because you need to schedule with a vet that you like. Dr Buscema, has been helpful and a good communicator. The technicians were Andrea, Roxan, and Lily. The procedures went well and my dog has recovered very well. This surgery was a precise surgical procedure because they shaved her eyelids. They then removed the cyst and added stitches. There are of course no guarantees as to how your pet will respond to treatment. I had also requested a callback about other testing and did receive a phone callback, this was appreciated and helpful. Sometimes as pet owners we have to take time to understand things. Keep in mind these people work very hard long hours. If you Suspect you need a visit, schedule ahead and cancel the day before if you aren't sure. Scheduling online is helpful. If you need an emergency you may have to wait up to four hours depending on, how many people are there. It is very convenient that they are open 24/7.

Been coming here for about 10 years and unfortunately the service has gone down hill. Issues along…read morethe way. Recommending euthanasia of one pet with a somewhat rare but treatable disease. 6 years later she is happy and healthy. It should have been a reason to stop going, but we let it slide. Vaccine induced sarcoma caused the death of another pet. Another red flag I know shame on me. Recently we went to have our pet looked at and the room was dirty and smelled. Mentioned it to the vet and the excuse was sorry we've been so busy. Unfortunately this pet had to be euthanized and last week I came back for her remains I did not take anything out of the bag until a few days later when I discovered they gave us the wrong pet. All the labels and tags were inside the bag when they gave it to me. Needless to say I will NOT be returning.

VCA McCormick Ranch has been a godsend multiple times and I wish I could give them more than 5…read morestars. Three weeks ago our million-year-old cat suddenly went blind, and the good folks there were not only able to see him immediately, they also accommodated our requests for a fairly minimal treatment plan to bring his blood pressure down (and Mr. Kitty's vision came back the next day! See photo in which his pupils are no longer the size of Jupiter). Special thank you to the overnight vet assistant Fox who's not only one of the most interesting, knowledgeable, and compassionate individuals you could encounter in a time of crisis, but is also medically capable of helping both humans and animals, so if you happen to keel over while waiting for Fluffykins to get seen you're in good hands! I hope they pay him double! Seriously appreciate the exceptional care he gave to Kitty (and to his panicked owners). Now let's talk about these reviews complaining about the cost. Yes, this is an emergency vet facility that's going to start by giving you the most comprehensive treatment plan possible for your pet, because presumably you love them and want them to stay alive, and the fact that you're there at all means that things are not on the up-and-up. When we were quoted $15k two years ago to try keeping Mr. Kitty alive after his bladder almost exploded from a urethra blockage I was definitely contemplating selling my organs. But, and please hear me on this, everyone there has been more than accommodating each time to work out a plan to reduce the cost while focusing on the biggest needle-movers, while also being realistic about the risks. If you don't like the price tag then have a conversation. The people here truly want to help! TL;DR this place is great, highly recommend.

Dr. Burke is so good. He is very kind to the human and pet in the room, shows genuine empathy for…read morewhatever ailment brought you in that day, clearly explains your options and his recommendations, and answers all your questions. He has a nice grandfatherly quality about him that just makes you feel like your fur baby is in good hands.

Sadly, these are the compassionate and professional folks we take our beloved pets to when the time…read morecomes to say goodbye. It's never easy, but they make it pain-free for our pets and treat us with great empathy and kindness as we lose a piece of our hearts each time.

I had to take my little love Frosty to Blue Pearl yesterday and I'm so glad I did. He suffers with…read moreCT and has arthritis in his back legs. Out of nowhere he just collapsed and was breathing heavily. His primary was closed so I took him to Blue Pearl. Honestly when I think of going to a pet ER all I can think of is how much is this going to cost ?? are they going to do unnecessary tests , tests, X-rays etc... I was so hesitant to go to the Emergency vet, but I'm so glad I did. They got us in immediately and started trying to figure out what was wrong. The staff made me very comfortable and a little less stressed about what was going on. They sat down and went over what they felt was going on and the best part was I did not feel like they had me in the room trying to up sale me on a bunch of tests and procedures. I was really impressed because I truly went there expecting the worse in regard to the cost. The doctor said this is what you can do and gave a few options. I was so relieved. If we ever need emergency service I definitely will bring my dog back to Blue Pearl.

VEG saved my dog's life!!!…read more My dog, Emma, was getting very sick very fast, when my vet recommended taking her to a hospital for 24 hour fluids and monitoring of her kidneys. I took her to VEG, and the experience here was nothing short of exceptional. To start, checking in was like going to a real hospital. When we walked in, she was immediately triaged by the vet and techs. They talked me through their process, recommendations and provided pricing for total transparency. All of this took place on the open floor, so I could stay with my dog through it all which was comforting. They also let me know that we were welcome to stay as long as we wanted and even stay the night, which was an incredible offer. My dog ended up needing to stay for 4 days, which was scary and stressful, but we felt so much more comfortable leaving her there because we knew she was getting the best care. Everyday we received progress update calls from the vet. We also got to stay and sit with Emma for as long as we wanted each day, where we got to witness how much everyone truly cares for all their pet patients. Honestly, the amount of love shown to every person and pet was moving. When Emma finally turned the corner to safely bring her home, the staff literally rolled out a red carpet so everyone could clap and say goodbye. It still brings a tear to my eye that they did that for her. I am so grateful to everyone at VEG for taking amazing care of my baby, but an extra special shoutout has to go to Emma's nurse Mary. She was so kind, open, gentle and loving with Emma. The love Mary showed us all will never be forgotten. Thank you VEG for making the hospital process so transparent, for everyone's hard work, and for making our baby healthy again

The receptionist was a nice nasty twit. Who got agitated when I asked for resources for my hurt…read moreservice animal. Seeing we just got out of a serious car accident and I told her my financial struggles . She then tells me I can take out a line of credit to pay for my service animal to be seen even tho he has a broken. Leg and I have a broken. Almost everything. Ribs broken etc. No car no source of income temporarily. She then proceeds to say "well you won't be seen without payment" like they just don't give a fuck . First off I didn't ask to take out a line of credit .(My credit is shit personally) I asked for RESOURCES THAT WOULD HELP fix my service animal leg I would never recommend this place of any emergency unless you're rich. Maybe then they will treat you like a human and treat your dog with respect. Even with pet Insurance you STILL have to pay UPFRONT and you'll just get reimbursed. Pet insurance is a scamm and these people don't gaf unless you're flashing money in their face. Fkkk your emergency. Literally ask the nice nasty receptionist If I can give them negative stars I would. Worst experience of my life goes to VEG

Everything about VetMed is so genuine and amazing. I came in with my 3 month old puppy who had been…read morebitten by another dog while in a dog park. It was very heartbreaking for me to see my pup like that and their staff were so heartfelt and empathetic. They were able to get her stable in the back and allowed me to see her before I left that day. I was able to comeback at least two times a day to see her and they walked me through every step for when she went home and what the best treatment plans were. I work in veterinary medicine myself, and this was another level of compassion and care. They were able to save her life that day and she has been the happiest pup ever since. I seriously cannot thank them enough for their services and kindness. Shrimp and I will always remember what we went through and how well VetMed dealt with my emotional distress and Shrimp's overall wellbeing.

It's taken me a few months to write this because the experience has been so raw. My regular vet…read moreabsolutely messed up with my cats tests, diagnosis and treatment. He was not doing well so I brought him to VetMed with the thought that he'd get meds and we'd go home. That didn't happen....after their exam it was found that fluid was in his lungs and treatment wasn't a situation he would do well with. My baby was a senior cat and when I asked the vet what she would do her eyes filled up and she said it was time. I wasn't ready but the vet and techs made me and my boy as comfortable as possible, gave me time to be with him and let me tell them when to start the process. The outside room was slammed (2 rattlesnake bites!) but they didn't rush us and when he crossed over the compassion and caring was evident. They didn't know us and they didn't know what he meant to me but they attempted to make the situation as painless as they could. I appreciated the honesty and kindness that night

What an A+ urgent vet care experience…read more I found the spot through reading reviews here on Yelp. Unfortunately, my late, sweet angel of a Bichon Frise has recently passed, however it was extremely helpful to have brought her here to this facility to understand more in depth the severity of her medical issue. Not only is the staff here so friendly and empathetic, they are also punctual, efficient and very honest. My dog sitter ended up taking my dog here one night while we were out of town to deal with her chronic vomiting. The vet caring for her that evening spoke with me directly over the phone to go over treatment options. I thoroughly appreciated her honesty. I ended up having to take my dog back here one night a few weeks later due to the vomiting starting up again and her primary vet also suggested what she's going through needs to be handled at an actual animal hospital. This second visit was just as efficient and also they were kind enough to waive certain fees due to us returning back to them in such a short amount of time. I also like the fact that we're able to use payment plan options via Affirm. That was extremely helpful for me during this previous emotionally tumultuous season. Overall, great urgent animal care location. I highly recommend them.

My dog died at VEG. On Christmas. So pretty much the worst #$@# day for me, as it was completely…read moreunexpected. He'd had a full check up within weeks and actually was at VEG about a month before for an unrelated GI issue. We had unfortunately been to several other emergency vets before making it to VEG, as we were out and about when the crisis started. I also had my little pug with me as getting care for my Great Dane was a bigger priority than taking her home. Once again the staff at VEG surrounded us with compassionate care. Nothing could have changed the outcome of the day but I am so grateful that at every moment the VEG staff was working to save my dog and caring so much for all of our comfort. They immediately got several large beds and a blanket for him to lie down and offered me a cushion. They handled him with love and checked on us in so many ways. And they tried. At one point we had something like 6 people working to stabilize him and everyone was focused and on task. I felt they worked on him not like a job but as if he was their own. I know its hard to work on a holiday and I know his death was emotional for everyone. But thank you all because at least I was with him to the very end and he knew he was being cared for. Being able to be with your dog throughout care is such a meaningful difference in the veterinary industry and in both owners and pets experience with vet care, and I feel like VEG always has such caring people. Thank you, though honestly have to say I'm hoping to see you all less in 2026.

I have a maine coon who was really sick took it to somewhere on bell road what a joke i wasm…read moreso blown awaym there diagnostic well i thought lets see they prescribe pain killers what for , she was not in pain went to the place on cactus road yes wait was long but my gut was telling me this is the place. amazing transformation amazing Bravo to dr Phillips. and angela at the fron desk made it easy for the wait. for the vet to see her CACTUS RD is the location 6027653700 bravo guys your awesome and honest kathy

certainly didnt care for your care this time at all....Seems as though didnt care...Never even…read morecalled the next da to see how she was

We had just taken our new puppy home and took him in as his face was so swollen and he had open…read morebleeding sores. He ended up being diagnosed with puppy strangles :( the team here was so kind!!! I got seen immediately and then they took him back for examination. They were very thorough, even finding an issue with his testicles (not related to our visit but very appreciated!). The doctor took her time to answer all my questions in detail. They even called us a couple days later to ask how he's doing and offered to send records to his primary care we will see. Overall, great experience for a bad situation and will keep it in my recommendations for any future needs!! It costs $190 for the exam and our medications were $60. Not bad at all for what I was expecting

We unfortunately had a second visit to EVE Pet Hospital for our other pup, Ronon. He had a bloody…read morenose, that just would not stop! We initially called them when we were headed their way, to get their thoughts, and did appreciate them giving us some insight on the phone. We opted to stop in to be on the safe side. It was a bit quieter this time around, so we were able to get in a room right away and seen relatively quickly. It was a very much a "Got to rule out the options" type situation that required a bit more guesswork. Based on the initial intake, they recommended a blood panel, a SNAP panel (bloodwork specifically for ticks), X-rays and possible CT. We decided to start with the bloodwork, to minimize putting our dog through more procedures than necessary. They also have a relatively quick turn around time of 20-30 minutes for the results, making it easy to proceed if necessary. The tech we spoke with was nice, but a little brisk and not super helpful which inquiring on the next steps/options. She did mention a CT may be required and was helpful in getting prices and options for same day if needed. We did get the blood work results back, about an hour later, and Dr. Robinson came to speak with us, with a good news, bad news sitch. He had gotten an infection from a tick and his body was having trouble clotting and fighting it off, hence the nosebleed. She did a great job explaining and laying out all the details. Luckily, it was in the treatable phase and she ran through the prescriptions and care that would be required and let us know they would bring back the medication and Roni shortly. About an hour plus later...they bring him back, His nose had not stopped bleeding the entire time! Not their fault, it was uncontrollable, and they attempted, but was just not really treatable. We ended up spending about 4 1/2 hours there, most of that time which was not with our dog. All the initial exams and what not I understand, but getting the results and talking to the doctor, and still waiting another hour after the fact, seemed longer than necessary and we just felt bad for our pup, because we would have rather been with our dog waiting, then him in the back while waiting alone. A few other key details: It's $190 regardless for your pet to be examined, which you need to pay up front. Any other services, you pay for if you decide to proceed. They have two entrances, one for cats and one for dogs. it leads to the same space, but has separate sides to the same counter which is nice. The Dr recommended Nexgard (Tick treatment), which they do not have onsite, we had inquired if we could order from Chewy digitally, they said yes, but turns out they cannot. They do send home a paper prescription, but something to keep in mind or double check on. Overall, very grateful they figured out what was wrong and took care of him. The space was clean and staff was overall friendly. Their prices seem reasonable as well. A bit more communication would have been appreciated, especially regarding time, or at least updates so we knew he was okay and maybe a bit more guidance on what treatments make the most sense. They do a great job and though I hope you never need to go to the emergency vet, they are a great 24 hour accessible options.

We found ourselves needing emergency veterinary care at about 2:00 am in the morning while staying…read moreat our cabin in Strawberry when one of our dogs injured her leg and we suspected she had torn her CCL. As worried pet parents, it's incredibly stressful when something happens in the middle of the night, especially when you're away from home. The team at Yavapai Emergency Animal Hospital was wonderful. They were caring, compassionate, and took the time to evaluate our girl and make sure she was comfortable. Since we were only in the area temporarily, they provided pain medication to help keep her comfortable until we could get her back down to the Valley for follow-up care with our regular veterinarian. What really stood out to me was their follow-up and communication. They called the next day to check on her, and they promptly forwarded all of her records to both our regular veterinarian and the surgeon who will be performing her CCL surgery. Having that coordination already handled took a lot of stress off our shoulders during an already difficult time. I hope we never need emergency veterinary care again, but if we do while we're in the Prescott Valley area, I wouldn't hesitate to bring my pets here. Thank you for taking such good care of our pup during a stressful situation.

Princess got excellent care from the doctors and staff. She had an anaphylactic reaction to a…read morepossible bee sting. I have zero issues with the care she got however, I was told she needed to be followed up by her primary care veterinarian. Princess was there Saturday through Sunday. I asked for records before I left. They assured me the records would be sent immediately. Today is Monday. My veterinarian has not received the records. Apparently Dr. Jackson did not complete charting which honestly, should have been done before she clocked out of her shift. I really like Dr. Jackson but it makes it extremely difficult for my veterinarian to do an accurate assessment without a complete record. I try to take excellent care of my pets and now I suppose my primary veterinarian will get a partial record because Dr. Jackson isn't due back until ?? This is truly unacceptable.