Man it's so difficult to have to take your pet to an ER but if you're able to stay with your pet…read moreduring the entire experience, it's well worth it. I unfortunately had to take two pets to the ER on two separate occasions and the staff is compassionate and very very accommodating. If you have the need to go between South paws and veterinary emergency group I would pick the ladder. Still expensive, but it puts you at ease being with your pet during whatever procedure they have to have

Stellar!! Amazing staff. Attentive to my pets needs. Immediate attention upon arrival. Consistent…read moreattention to detail, my pet and me. I would never take my animals anywhere else!!!!

I will forever be grateful to the vets, the techs, and ALL the staff at VEG. A few weeks ago, our…read moresenior kitty collapsed and was having a severe respiratory crisis. From the moment we stepped through the door, every single person around us leapt into action to save our girl. I have never experienced an emergency to this severity with a pet and was an absolute mess myself when we brought her in. The team worked to quickly stabilize our cat and were so sensitive and kind with my husband and I as we were grappling with extreme anxiety and anticipatory grief. Dr. Watson was the veterinarian we dealt with in those first critical hours, and she somehow struck the perfect balance between professional and warm. She sat with us while we talked through the possibilities of what was happening, the plan for diagnostics, and the decisions we should be prepared to make. It felt like being taken care of by the most knowledgeable friend you've ever met. Once we determined our cat was going to make it and be hospitalized over night, we literally felt so comfortable leaving our girl in the care of the wonderful staff. They told us multiple times that we could call at any time for an update, and we took them up on this offer when I woke up in a panic around 4am. Dr. Beckford immediately got on the phone with me, providing me with a lengthy update and allowing me to ask as many questions as I needed to feel comfortable knowing our cat was doing well. The next day when we returned to pick up our cat, Dr. Shah took so much time talking through the details of her condition and what we would do to treat her at home in the future. Instead of just doing the bare minimum, it felt like he was caring for us and for our cat like she was his own. Even on our way out the door, every vet, tech, and staff member kept reminding us that we could call or message them at any point if we had further questions or concerns. They truly mean this - even after your pet has gone home, they will gladly help reassure you or answer questions if your pet's condition changes. Since this is an open concept ER, we watched this group of vets and techs interact with a variety of pet parents for 6+ hours and at every step, you could tell that they were performing above and beyond the call of duty to do the best thing for every one of the animals that came through their doors. We were on the receiving end of that empathy, thoughtfulness, and expertise at every single turn and I would highly encourage every dog or cat owner to keep this clinic in mind for any future emergency that you might have in the future.

They are always fantastic. Have had to go a couple of times…read more The staff goes above and beyond to help you understand what is going on with your pet, what they are intending to do and keeping you updated in a timely and courteous fashion. I won't go anywhere else in the area and they do have other locations, which is great. Highly recommend - especially when you are in an emergency and you want excellent care fur your fur baby. While I hope to not have to go back anymore, it's very comforting to know they are there.

This is the first time I wish I could give six stars on a review. From reception, to the amazing…read moretechs who checked us in, and the wonderful Dr Doering, our trip here was fantastic. I was blown away by the efficiency, care, and attention to detail. Great for non-life-threatening, but still time sensitive visits. In the past, we've only had to access to emergency vets. This urgent care for pets is so helpful and greatly reduced our wait time from many hours + overnight monitoring to less than an hour with great care and all of our questions answered. They sent us with clear discharge instructions on how to follow up with our primary vet. well, we hope we aren't back frequently, we look forward to using them for future visits.

I had to bring in my French Bulldog, Archie, twice, back to back due to a nasty eye ulcer. We had a…read moregreat experience from the moment we walked in the door, to when we walked out. The front desk, vet techs and vets were so sweet and really cared. What made me go from liking this place to loving it was when my Frenchie literally started kissing the vet and had major wiggles. That is such a huge green flag to me. This has been a very stressful and emotional time for my dog and I but I couldn't have asked for better care. I even called in to ask a question about an eye drop and they were happy to help and get to the bottom of it over the phone. I can't thank this place enough!! I highly recommen!!

I cannot express how incredibly grateful I am to Dr. Shannon and the rest of the team for their…read moreincredible care of my cat, Finn on Tuesday. He had a stomach obstruction and needed emergency surgery. I was in absolute hysterics over my sweet boy and I appreciated how empathetic they were to my situation. I felt so safe with him in their care and cannot thank them enough.

My experience with VEG was limited to a single visit that lasted about an hour, but it was during…read moreone of the most painful days of my life. We brought our beloved 17-year-old cat, Freddy, to VEG after he began experiencing seizures. Freddy had been bravely fighting advanced kidney disease, and we knew in our hearts it was time to help him cross the rainbow bridge. We were completely devastated and hysterically crying as we rushed him there. We called from the car to let them know we were on our way, and from the moment we walked through the doors, it was all hands on deck. The team's immediate response was incredible. They met us with urgency, kindness, and compassion at a time when we could barely think straight. I can't speak to the medical treatment VEG provides beyond this experience, but I can wholeheartedly speak to the compassion and professionalism they showed us. Every member of the staff treated Freddy with dignity and treated us with so much empathy during one of the hardest moments of our lives. A week later, we received a handwritten sympathy card signed by the staff. It brought me to tears. That small gesture meant more than I can put into words. After a less-than-stellar experience at another emergency veterinary hospital (Friendship), we were especially grateful for the care and compassion we received at VEG. Nothing can bring Freddy back, but the kindness shown to us that day has brought light to some very dark memories. For that, we will always be thankful.

Fast, reliable, and trustworthy professional medical care for pets…read more My boxer had a MCT removed and was back to normal self in no time. Their pre-op and post operation follow up was top notch. Highly recommended

Make sure you receive a complete breakdown of every charge and the total cost before any services…read moreare provided to avoid unexpected fees. Our experience was disappointing because the information we received was inconsistent from start to finish. The veterinary technician told my wife the total cost of the visit would be $192. However, when she went to check out, the front desk informed her the total was $297. At first, we were told the difference was due to the $92 office visit fee, which had never been disclosed or discussed with my wife before treatment. Later, the front desk called my wife back and changed the explanation, stating that the additional cost was actually due to the medication instead. The conflicting explanations made the billing process confusing and left us feeling misled. Transparent and consistent communication about pricing is important, and clients should be given an accurate estimate and a clear explanation of all charges before services are performed whenever possible.

My chocolate Labrador Ted got sneaky and ate a makeup remover pad out of the laundry and of course…read morehe did this on a Saturday late afternoon. We came to VCA Southpaws as an emergency visit and Ted was lucky enough to be seen by Dr. Molero, who rushed him back since we were in a race against the clock before an intestinal blockage. He was given some medicine and threw it up right away, saving us from a very expensive surgery. Dr. Molero was helpful, and made us feel extremely calm (and like Ted was in very capable hands) during a scary moment. We are thankful!!

I want to thank the entire staff of South Paws and especially Dr. Jeff Norton for performing LIFE…read moreSAVING emergency surgery for a flipped stomach for my big, beautiful, 2 yo, GSD male. Had my vets, and South Paws not acted so quickly and so expertly, Teddy would NOT be here today. We were so lucky and he made an AMAZING recovery (thanks to his age) but also because we all moved quickly! Thank you from the bottom of our hearts! Teddy (and Teddy's mommy)

Please please do not trust Dr. Elizabeth Adkins with your pet's eyes. My sister and I had been…read moretaking our pup to Dr. Adkins for a few years for dry eye disease...but I'd never met her face to face. When our dog got diagnosed with diabetes I took him in since I was worried about the potential eyesight loss that comes from that and she basically told me in very similar words: "if the diabetes doesn't get him the dry eye disease will". And left it at that, with the expectation that our 2 minute conversation would suffice. When I pressed with questions, I also learned that she had in her clinician notes that our dog had been basically blind in the left eye for last 3 years but had never told us that. We were only told over the years that he had "scarring" in left eye but never informed that meant he could not see at all. And one of the worst things, she was happy to tell us she can fit us in for pre-op whenever our dog does get cataracts (due to the diabetes). BUT never told us she doesn't actually do the surgery herself, or at hope center. So even if your pet did need emergency surgery, while hope center can do the pre-op, they will not be doing the eye surgery. It was very misleading the way she told me that and I only learned later that she doesn't even do the surgeries. I was heartbroken at seeing a doctor behave with such little empathy. Please avoid this doctor if you can, there are other local opthamologists that actually care about your pet that you should go to instead.

I brought my Bichon Frise into Hope Advanced Veterinary Center around 7:15 pm on May 23, 2026. He…read morehad vomited, had heavy rope drool, and was panting when I found him upon my return home. Dr. Pugh diagnosed that he had experienced a toxic reaction and suggested I hospitalize him overnight for observation. I was given an opportunity to say good night to him around 8:30 pm and I was happy to see him sitting in the cage looking good. Dr Pugh called around 11:30 pm to tell me that Ollie was doing well. He had a good poop and pee-peed but he had not eaten or drank water. The overnight Vet would call me after 8:00 am on May 24, 2026 to give me a follow up. Around 7:15 am, Dr Mason called, happy that I was up to tell me Ollie had a turn for the worst. She disagreed with the toxic reaction diagnoses saying she believed he had a brain tumor. She said he was circling to the left and hitting his head on the side of the cage. She also said he could not stand. The only way to know for sure if it was a brain tumor was to do and MRI, but that specialty was closed until Tuesday (Monday was Memorial Day) and she didn't believe she could keep him alive until Tuesday. She reminded me that some tumors are inoperable. Dr. Mason asked me to approve x-rays to see what might be going on, which I did. She recommended that I euthanize him. She asked that I come into the Center soonest so they could set up a time for me to say good bye. While in the exam room to say goodbye, Dr. Mason showed me an x-ray on her smart phone that showed a large mass in his abdomen. She opined that it had metastasized to his brain. After considerable thought, I believe Dr. Pugh's diagnosis was the correct diagnosis. Had I taken Ollie home at 8:30 pm I believe Ollie would have been fine but would have succumbed to the mass in his abdomen in the months ahead. Ollie was hitting his head on the cage because he was trying to get out. He was never caged. I don't believe that vomiting, rope drool, and panting, which I witnessed and rushed him to Hope for, are associated with brain tumors. On June 16, 2026, I attempted to take the survey Hope had sent me on May 29, 2026 only to discover it had expired.

The staff and Dr Moncur especially, took the time to explain everything that was going on with…read morePixie and what was needed. They were empathetic and caring from beginning to end. Even the doctor that was on duty the next morning was great. We were seen pretty fast even though there was a critical case ahead of us. There were no hidden fees and the final bill was a little less than they estimated. I highly recommend and can't thank the entire team enough for the care they gave Pixie

Excellent care. Kept us informed step by step. Very detailed and caring for our pet. the care…read morethey provided to my pet.