Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

Great staff and well run clinic. Lots of follow up calls and reminders for upcoming check ups…read more Highly recommend the pup plan and paw plan. While not insurance it's a great deal for preventive care and regular check ups. We've had the plans since we brought him home.

We have regularly visited this animal hospital over the last five years with each of our four cats…read more The staff is very attentive and each of our four cats is different. They do a wonderful job in calming the cats so they can have their annual check ups and special testing. We look forward to coming back to the professional team that works on our cats. We want to keep them in good health.!

We have been looking for a vet in NOVA, by far this is the most caring, most detailed vet hospital…read more Everyone is so nice and so caring. I have never felt rushed by the doctors or staffs, including during Covid period. If you are looking for a vet hospital that truly care about your pets, give them a try. Dr. Megremis is awesome!

Oakton Vienna Animal Hospital takes great care of your pet.   The staff is professional and…read morefriendly.  As importantly, Oakton Vienna also supports the pet owner.  We have been bringing our dogs and cats to this practice for years.   Through pet health, illness and end of life, the vets, techs and admin have always been understanding, accommodating and reassuring.  When you are worried about your fur baby they will answer your questions and when the time comes to make those difficult decisions, they do not pressure you but offer guidance and sympathy.  We truly appreciate their expertise and their heart. Hours are convenient and there is a large lot right out front.

It should be no star at all for this business. We began to have Vienna Animal Hospital taking care…read moreof our two dogs and three cats starting at more than twenty years ago. My pets were lucky because for about 12 years they had Dr. Wolf who was absolutely professional and compassionate. Unfortunately, Dr. Wolf passed away when my youngest ca, Paung, was 8 years old. About 9 months ago. Paung was diagnosed with hyperthyroid. The drug they gave us to control Paung's thyroid was expired. I didn't notice the expiration date until 5 days later. So for 5 days my cat was taking expired medicine. After that I decided to try to get the same medicine form Amazon, but it required the vet to fax in a prescription. I called the Vienna animal Hospital to remind them to send in the prescription, the receptionist said they would have the Dr. do it. But a week passed and nothing was done, Amazon finally sent me a notice saying the order was cancelled. On March 20th, 2026. Paung, who was almost 17 year old, was exhibiting signs of pain. We thought he was having constipation since he had a few similar episodes before. But this one seemed to be worse. So we made an 8:00 a.m. appointment with Dr. Chervez at Vienna Animal Hospital. We arrived 5 minutes early. As we waited, we saw three other 8:00 a.m. appointments being admitted into patients rooms. 5 minutes passed 8:00, my husband asked the receptionist what was going on. She said since we'd arrived 5 minutes early, it was normal for us to wait. Meanwhile my cat was distressed and crying constantly. Another 15 minutes passed, we asked if the Dr. was available, they said he was, just delayed. We didn't know what that meant. Was he there or he had not arrived yet. But the receptionist didn't seemed to know. We finally decided to leave. On our way out, I told the front desk that they were not very professional. They answer was "OK" with a shrug of their shoulders. We had to go to another vet since Paung was obviously in pain, but there was no appointment available until 1:00 p.m. It turned out Paung's kidneys had failed and he was euthanized 2 days later. Our hearts are broken because of the passing of a beloved pet who'd given us love and comfort for more than 15 years. But what we are having a hard time to accept the fact that Vienna Animal Hospital had made Paung suffer unnecessarily in the final days of his life. I don't believe they have the uttermost professionalism, compassion and empathy required as a veterinarian hospital.

Called this dentist to schedule an immediate dental for my dog. Very questionable behavior on the…read morephone. They didn't listen to what I was saying. I would tell them exactly what happened and what I needed - per my family vet. They would then ask me to repeat myself because they were not listening to me because they were having conversations with other staff while talking to me. Instead of answering my questions they would give me unrelated information or avoid the questions altogether. I was put on hold at one point. When they returned to the call, I had to go back through everything again, only for them to ask me to repeat it again. Very polite people, but they don't have good listening skills. I would be hesitant to work with a vet that will not listen to clients or other vets. After the call I looked them up online and found multiple complaints against this vet and information about investigations into the practice. I called several other specialist dentists and vets in the area and asked about them for their recommendation on this vet. Everyone told me to avoid this practice. I am not sure what is going on, but this is not the experience I expected from a professional practice and I shouldn't have to divert my time into investigating the merit of a practice when I need to focus on emergency care for my beloved pet. Reading other review on Yelp, this one impact me immediately. I don't want to make the same mistake. My dog is a beloved member of our family and my best friend. I can't risk taking him to a practice that can't listen or get the information right. "I kept asking myself: "If I had brought my dog to another hospital and got the infection treated in the first place, would my dog be still alive today?" -Jan 15, 2024 PL.

I've been bringing my German Shepherd to Franklin Farm Veterinary Clinic since he was a puppy, and…read moreI can't recommend them highly enough! The staff is consistently focused, caring, and patient, treating my dog like family. They take the time to listen to my concerns and provide thoughtful, compassionate care that truly prioritizes the well-being of both my dog (and me when it comes to my dog). It's evident that they genuinely love what they do. Thanks to their outstanding support, my dog has grown up healthy and happy. If you're looking for a veterinary clinic that truly cares, Franklin Farm Veterinary Clinic is the place to go!

Quoted me $300-$500 just to get my dogs nails clipped. They thought it was normal. $300-$500 to get…read moreyour dogs nails clipped is NOT normal. They should be ashamed of themselves, anesthesia or not. My former vet an hour away only charged me $78. This is Highway robbery and theft.

I can't recommend Dr. Beth enough. I found her in one of the hardest moments of my life, when I…read moreneeded help guiding my sweet dog, Peanut, across the rainbow bridge. Even though she didn't know me, she took time out of her day off to come help us, and I will never forget that kindness. She treated Peanut with such gentleness, dignity, and love--as if she were her own. The care and compassion she showed brought me a sense of peace in an incredibly painful moment. I truly feel like the universe placed Dr. Beth in our path to remind me that every life deserves a gentle, dignified goodbye. Even in my moments of guilt--wondering what more I could have done--I'm reminded that what I gave Peanut was love, compassion, and tenderness, and that matters deeply. That kind of care can exist even in the darkest moments. - this thought process is supported by the resources Dr. Beth left me! She provides a booklet on dog grief, and talked through so many things with us. Peanut isn't gone--she's still with me, and her life mattered so much. I believe she brought Dr. Beth into my life to show me a deeper kind of kindness--one I want to carry forward. This experience reminded me that we can choose compassion and dignity, even when it's inconvenient, and that those choices can profoundly impact others. Dr. Beth showed me that in the most selfless way. Dr. Beth isn't just providing a service--she's giving families comfort, calm, and a truly beautiful goodbye. I'm so grateful we found her, and I will always carry this experience with me. Dr. Beth is my hero I can't recommend Dr. Beth enough. I found her in one of the hardest moments of my life, when I needed help guiding my sweet dog, Peanut, across the rainbow bridge. Even though she didn't know me, she took time out of her day off to come help us, and I will never forget that kindness. She treated Peanut with such gentleness, dignity, and love--as if she were her own. The care and compassion she showed brought me a sense of peace in an incredibly painful moment. I truly feel like the universe placed Dr. Beth in our path to remind me that every life deserves a gentle, dignified goodbye. Even in my moments of guilt--wondering what more I could have done--I'm reminded that what I gave Peanut was love, compassion, and tenderness, and that matters deeply. That kind of care can exist even in the darkest moments. - this thought process is supported by the resources Dr. Beth left me! She provides a booklet on dog grief, and talked through so many things with us. Peanut isn't gone--she's still with me, and her life mattered so much. I believe she brought Dr. Beth into my life to show me a deeper kind of kindness--one I want to carry forward. This experience reminded me that we can choose compassion and dignity, even when it's inconvenient, and that those choices can profoundly impact others. Dr. Beth showed me that in the most selfless way. Dr. Beth isn't just providing a service--she's giving families comfort, calm, and a truly beautiful goodbye. I'm so grateful we found her, and I will always carry this experience with me. Dr. Beth is my hero I have attached some pictures of my dog peanut for some giggles and along with the memorial items I choose. Her ashes are under the box lid.

We were referred to Dr. Beth by South Paws Animal Hospital, after it became clear that there was…read morelittle left that we could do for our little kitty. She had either large cell lymphoma or carcinoma (was inconclusive) but either way it was really bad at the end. Dr. Beth has the knowledge to help you understand what is happening, the compassion to guide you through it, and the kindness to come out to our place at some inconvenience to herself (last minute, outside regular hours, etc). I loved that she gave us special family time with our girl as we went through the steps of the at home euthanasia. I loved that she said some words of gratitude for her as she passed, almost like a mini memorial service. It was painful, it is painful, but I don't think I could have asked for a better person to lead us through an extremely difficult decision. I see sad photos of animals here. I choose to remember my kitty when she was at her happiest, and that's the photo I'm sharing here.

Great doctor and love that the kitties don't have the leave the house, especially in this weather.read more

Dr Flo Mitchell is our compassionate, knowledgeable in-home veterinarian. Our 4 babies love her, we…read moredo too!! She has lovingly cared for our "Herd" for many years and counting! XO

We were seen quickly by a highly competent doctor and her assistant. Recommend highly.read more

We would like to thank Dr.Jordan Hinkson for his professional services: he helped our very old and…read moresick husky Harry to feel much better. We would highly recommend dr.Jordan Hinkson The Lokshin family