Had appointment on 1/7/26 with Dr.Mcconnell for my pup Ozzy. The consultation went well. Dr…read more Mcconnell very knowledgeable and was able to answer all my questions and concerns. Also provide a treatment plan for Ozzy. I would also like to thank Kendall for going out of her way to get a prescription issue settled for me. Good customer service and friendly. Thank you too Amanda for your assistance too.

Had a visit with Dr. Olson about our dog with cancer. She was very thorough and clear. I recommend…read morewithout hesitation.

I said my goodbyes to my beloved Yoshi yesterday. Those hours leading up to euthanasia are the…read moremost heartbreaking for all of us. The staff at Partner Veterinary were so caring and professional. The consultation regarding my options for my boy was thorough and compassionate. From the minute we walked in with a dog who was seizing to the final minutes when I said goodbye everyone there made us their number one priority. I understand the nature and cost of emergency care as I've unfortunately had to go to an emergency vet in the past. I found all of the costs for my visit yesterday were reasonable and fair.

Our cat was having a serious issue after-hours of our normal vet, so we took her here. After a…read morecouple tests they came to us with two options- spend $8,000 or put our cat down. We opted to bring her home instead because we could've believe she needed to be put down when she was still being active. We took her to our normal vet soon after & they found it wasn't as serious as this ER place said. 4 months later, our cat is doing fine. This place seems like they're trying to blackmail you into spending a bunch of money that's not necessary. This whole experience was very traumatic for us & I wouldn't recommend going here.

I cannot express how incredibly grateful I am to Dr. Shannon and the rest of the team for their…read moreincredible care of my cat, Finn on Tuesday. He had a stomach obstruction and needed emergency surgery. I was in absolute hysterics over my sweet boy and I appreciated how empathetic they were to my situation. I felt so safe with him in their care and cannot thank them enough.

My experience with VEG was limited to a single visit that lasted about an hour, but it was during…read moreone of the most painful days of my life. We brought our beloved 17-year-old cat, Freddy, to VEG after he began experiencing seizures. Freddy had been bravely fighting advanced kidney disease, and we knew in our hearts it was time to help him cross the rainbow bridge. We were completely devastated and hysterically crying as we rushed him there. We called from the car to let them know we were on our way, and from the moment we walked through the doors, it was all hands on deck. The team's immediate response was incredible. They met us with urgency, kindness, and compassion at a time when we could barely think straight. I can't speak to the medical treatment VEG provides beyond this experience, but I can wholeheartedly speak to the compassion and professionalism they showed us. Every member of the staff treated Freddy with dignity and treated us with so much empathy during one of the hardest moments of our lives. A week later, we received a handwritten sympathy card signed by the staff. It brought me to tears. That small gesture meant more than I can put into words. After a less-than-stellar experience at another emergency veterinary hospital (Friendship), we were especially grateful for the care and compassion we received at VEG. Nothing can bring Freddy back, but the kindness shown to us that day has brought light to some very dark memories. For that, we will always be thankful.

Service:5 Stars Pricing: 2 Stars…read more This past weekend, I had a very positive experience at VEG that was overshadowed by what appears to have been sheer greed. We brought our goldendoodle to VEG because he cut his paw; the laceration split one of the digits on his paw, with superficial flesh exposure. It wasn't the worst wound in the world, but bleeding persisted and it was deep enough that we needed to determine whether stitches may be needed. Dr. Forte and the technicians (I'm so sorry I did not get their names) were just amazing. And Sarah, who did our intake, was uncommonly kind and attentive. I had absolutely zero complaints with the staff. My sole complaint was with the pricing of a pain medication. I understand that emergency treatment is not inexpensive; it's just the nature of the beast. Still, when the Dr. said the total came to $400 for the exam, cleansing/bandaging of the wound and medication, I was a bit surprised so asked for a rough breakdown. The culprit, in my view, was a common, canine, pain medication, with which I was familiar. The cost was $93 for 14 pills. I asked the doctor if we could purchase it elsewhere and she said we could. When I filled the prescription at a grocery store pharmacy, I was shocked and then angered by what I learned. The prescription, for which VEG was charging $93, was $9.99 at my local Giant pharmacy. I could not believe (and still do not) a reasonable justification would exist for such an excessive medication markup. Surely, I thought, this chain hospital has access to preferred/wholesale pricing. Parasitic was the word that came to mind. I saw a business exploiting people already experiencing stress and vulnerability as the result of a beloved pet's sickness or injury. Although I was very pleased with the service we received, I am just very disappointed and troubled by this issue, to say the least. Certainly, this is not unheard of in the society in which we live. But VEG ownership/management, I feel you do a great disservice to the excellent employees who, clearly, work so hard to represent you in the best and highest light. With respect, do better...

Whoever answers the phone is rude and off putting. I'm the biggest VEG fan. But this location is a…read more180-degree experience from the normal VEG experience. Go elsewhere.

I want to be clear in my review and say I met some truly delightful people at this facility and I'm…read moresure they do good work but my experience was truly terrible. The ladies at the front desk are wonder. Super kind and courteous. My dog is in the middle of health crisis... my vet and I have formulated a plan we're both comfortable & confident with where she gets her core treatments at their office and there is some home care treatment. I ran into a relatively simple issue (her port for fluids had clearly slipped) and that required the assistance of a tech to help correct. Because this facility was open after hours my vet had suggested I go see them. When I arrived the first thing I was met with was inappropriate questions about the plan my vet & I put in place for dog. I was lectured on the dangers of providing care for my dog at home, and ultimately she didn't correct the simple issue I originally went in for. I'm sure the vet had the best of intentions but she knew nothing about me, my background, and my experience. And quite frankly I didn't feel compelled to give this woman my resume or list of credentials. Given that my dog is under close supervision by our vet (who has MANY YEARS of experience she does not); her attempts to impugn his decision & abilities (and quite frankly mine) were unprofessional, inappropriate, and completely unacceptable. My advice is simply this... you're an urgent care, address the immediate problem someone needs, don't question the decision of another veterinarian when you clearly don't know what went into making those decisions; and check your personal biases and opinions at the door. I paid $180 simply to be lectured and judged; and my sweet girl never received the care I went looking for- that was extremely frustrating. So I visited my vet first this morning and got my baby squared away. Wishing Loudoun Urgent Vet many years of success, this was one experience and while it was disappointing it won't deter me from going back if I absolutely need. I hope my next visit, whenever that might be, is better.

I can't say enough about how wonderful the whole team was tonight. We rushed in this evening around…read more830pm with our cat Ollie. Ollie was throwing up and having diarrhea with blood... needless to say we were scared and worried. The lady at the front desk, I think her name was Molly? She was calm yet concerned about Ollie and worked quickly to get us checked in. Her calmness helped calm me! They got us into a room within 5-10 minutes which we are so thankful for bc we know they were busy. The vet we had was Dr. Hodges and she was amazing. I wish I had gotten the name of our vet tech but she was also amazing. They both were so thorough, calm, reassuring, compassionate and their communication was detailed but in a manner that was clear for us to understand. Can't say enough good things about our first time here and we are so thankful to the whole team at Loudoun Urgent Vet tonight 4/26. Thank you!!!

Lost my babygirl after 16 years of being together. Rainbow bridge let me and my family have our…read morelast goodbye to our beloved when we dropped her off. Welcomed her back home two days later in a beautiful wooden urn. An amazing company that you will not regret choosing. The most respectful and professional people who listened to our needs. Could not have thanked them enough.

We lost our little Omega on 9/11. I checked out various pet cremation services was not feeling…read morewarm and fuzzy until I contacted Rainbow Bridge and spoke with Zane. Zane and Logan were wonderful, respectful and explained the process to me. There were no red flags - others wanted a fee for private cremation but if you wanted to observe the chamber they then asked for an additional $350 for that. Logan did a wonderful job with the clay paw prints. Everything about them made me feel like I was in good hands. I actually chose to drive to their location and it was worth the 1-hour one-way trip! Highly recommend them.

My experience with VRA was overall very positive, especially because of the staff. Everyone I…read moreinteracted with was kind, professional, and genuinely helpful throughout the process. One thing that really stood out was the strong communication -- they kept me informed, answered questions clearly, and made sure I understood everything along the way. The services are definitely on the pricey side, which may be difficult for some people to manage, but the quality of the staff and their professionalism helped make the experience worthwhile. It's clear that the team cares about providing good service and supporting their clients as best as possible.

Ok Yelp... I'm frustrated…read more We rushed our 9-month-old Cavapoo into VRA Pet Hospital at 8:45 AM after waking up to him bleeding from his rectum, after already having diarrhea and vomiting the day before. As pet parents, that's terrifying. It is now 12:37 PM and we are STILL sitting here waiting for a doctor to tell us what's wrong with our baby. The only explanation we kept getting? "Other emergencies came in." I understand emergencies happen... but what exactly qualifies as urgent if a puppy is bleeding, lethargic, and clearly in pain? Our dog has been laying around miserable, not himself at all, and we've had to repeatedly get up and ask when he'll be seen. Meanwhile, hearing laughing and casual conversations at the front desk while your pet is suffering is beyond aggravating. The lack of urgency, communication, and compassion in a moment like this is unacceptable. I hate that this has been our experience because when your pet is sick, time matters. Right now, I'm just left wondering... where are the better emergency animal hospitals in the DMV?! Here's a more detailed and pointed update for Yelp that leans harder into the front-desk failure while still separating it from the doctor's care: Update: I want to be fair because the doctor deserves recognition. Once we were finally seen, she was excellent -- thorough, compassionate, and took the time to explain everything clearly. She even apologized for the lack of communication, which says a lot about her professionalism. But my issue remains with the front desk staff, and honestly, that part of this experience was unacceptable. As first-time pet owners rushing into an emergency with our 9-month-old puppy bleeding, vomiting, and clearly in pain, we walked in terrified. No one at the front explained the ER process, triage, or what to realistically expect. Instead, we were left sitting there for hours in complete uncertainty, repeatedly having to get up and ask for updates ourselves. Every time we asked, it felt brushed off with the same generic "there were other emergencies" response -- with no timeline, no compassion, no reassurance. What made it worse was the atmosphere at the front desk. While we were panicking and watching our puppy lay there weak and uncomfortable, the front desk felt more like a social gathering than an emergency hospital. There was laughing, chatting, snacking, and carrying on while families sat in distress. That lack of urgency and empathy was hard to stomach. No one expects immediate service in an ER, but basic human compassion and communication should never be optional. When people bring their pets into an emergency hospital, they are bringing family. The front desk is the first point of contact, and that first interaction sets the tone. In our case, it made an already traumatic situation feel even more isolating and frustrating. The medical team may have done their job, but the front-end experience failed us completely.

I will forever be grateful to the vets, the techs, and ALL the staff at VEG. A few weeks ago, our…read moresenior kitty collapsed and was having a severe respiratory crisis. From the moment we stepped through the door, every single person around us leapt into action to save our girl. I have never experienced an emergency to this severity with a pet and was an absolute mess myself when we brought her in. The team worked to quickly stabilize our cat and were so sensitive and kind with my husband and I as we were grappling with extreme anxiety and anticipatory grief. Dr. Watson was the veterinarian we dealt with in those first critical hours, and she somehow struck the perfect balance between professional and warm. She sat with us while we talked through the possibilities of what was happening, the plan for diagnostics, and the decisions we should be prepared to make. It felt like being taken care of by the most knowledgeable friend you've ever met. Once we determined our cat was going to make it and be hospitalized over night, we literally felt so comfortable leaving our girl in the care of the wonderful staff. They told us multiple times that we could call at any time for an update, and we took them up on this offer when I woke up in a panic around 4am. Dr. Beckford immediately got on the phone with me, providing me with a lengthy update and allowing me to ask as many questions as I needed to feel comfortable knowing our cat was doing well. The next day when we returned to pick up our cat, Dr. Shah took so much time talking through the details of her condition and what we would do to treat her at home in the future. Instead of just doing the bare minimum, it felt like he was caring for us and for our cat like she was his own. Even on our way out the door, every vet, tech, and staff member kept reminding us that we could call or message them at any point if we had further questions or concerns. They truly mean this - even after your pet has gone home, they will gladly help reassure you or answer questions if your pet's condition changes. Since this is an open concept ER, we watched this group of vets and techs interact with a variety of pet parents for 6+ hours and at every step, you could tell that they were performing above and beyond the call of duty to do the best thing for every one of the animals that came through their doors. We were on the receiving end of that empathy, thoughtfulness, and expertise at every single turn and I would highly encourage every dog or cat owner to keep this clinic in mind for any future emergency that you might have in the future.

They are always fantastic. Have had to go a couple of times…read more The staff goes above and beyond to help you understand what is going on with your pet, what they are intending to do and keeping you updated in a timely and courteous fashion. I won't go anywhere else in the area and they do have other locations, which is great. Highly recommend - especially when you are in an emergency and you want excellent care fur your fur baby. While I hope to not have to go back anymore, it's very comforting to know they are there.

I brought my kitty here to be euthanized. I chose it really because they were cheaper than the…read moreplace I had gone a few days earlier in Hagerstown. They made a really sad day a little better with their kindness and warmth. It really meant a lot to me. Also they put my baby in a nice zippered canvas bag which made it so much easier to bring her home and bury her. And they even made a foot print of her in a clay round. The young lady who delivered my kitty and the round was just so sweet. To top it off i just received a card of condolence from them. Honestly if they hadn't been so caring, would have brushed it off as just a marketing gesture. However I found it very comforting. I will use them again in an emergency and highly recommend them.

This is the worst place ever. They bill you huge amounts before they help you. The practice exists…read moreto generate income for them and very little for you. Reflecting their commitment to helping your pet, they have a stock of various size coffins which you will have to buy after they fail miserably to resolve your pet's health issue. Go to purcellville instead. Don't go here.

Man it's so difficult to have to take your pet to an ER but if you're able to stay with your pet…read moreduring the entire experience, it's well worth it. I unfortunately had to take two pets to the ER on two separate occasions and the staff is compassionate and very very accommodating. If you have the need to go between South paws and veterinary emergency group I would pick the ladder. Still expensive, but it puts you at ease being with your pet during whatever procedure they have to have

Stellar!! Amazing staff. Attentive to my pets needs. Immediate attention upon arrival. Consistent…read moreattention to detail, my pet and me. I would never take my animals anywhere else!!!!