Poor customer service! Nothing but problems with this company. Made an error on bill said they would adjust it. Next month it's not adjusted and I have an overdue bill that they said they would handle. I would never use this company again! read more

Our salesman Jerry was prompt and diligent in contacting us with the right house security setup. During the sales process we were educated in how the system works, how the modules work, and options to improve our house security. Jerry laid out the pricing up front and made reasonable suggestions which led us to feel no pressure in purchasing our system through him. We were told someone would show up to install the system within days and during specific hours. Owusu, our installer, came right on time and was easy to work with. He took the time to neatly install the system and when he was done we were shown how to use the security system from start to finish. Overall, I highly suggest you call the Melville office, ask for Jerry and get your Vector Security System today! read more

They provide the worst service in the industry! Do not keep appointments and do not follow basic instructions to contact before arrival, do not ring door bell and just leave handwritten notes that say they were here and please contact customer service again. I had three missed service appointments over two weeks after waiting days for a replacement battery on the system. Still waiting. Customer service and technical support says they could not remotely access key pad as zones were set up incorrectly. My humble opinion is to avoid this system and company. ( eye on security). Great price and good system, but getting repairs or service will make you crazy and turn your hair gray! Works great until you a problem. I will try to file a complaint again but honestly they do Not really care about customer service after you get the system. They just want to collect their monthly fees. read more

We recently had Vector install our home security system. All aspects of the installation were outstanding, from the initial set-up, to the installation and now with the alarm's maintenance. Our service representative, Joe, was friendly, knowledgeable and very helpful. The technician who installed the alarm was extremely efficient, polite, and professional. We have had a couple of accidental trips of the alarm and the monitoring service was fast, thorough and friendly. We would definitely recommend this company to anyone who is looking to install, or change their alarm monitoring provider. read more

We needed to update our security system and really looked around. We are SO GLAD we found Vector Security Eye on Alarm of New York!! From the first call luntil everything was installed we could not have been happier!! Owuso the installer was so professional as well as sales woman Marissa!!! We will be life long customers of this amazing company!!! read more

My home security alarm system needed to be repaired. I decided that since it was an old system, I would consider updating the entire system instead of just repairing it. I called Vector Security located in Port Jefferson and they answered the phone with a real live person instead of machine. I spoke to Marissa, who was pleasant, professional, knowledgeable, and very helpful in recommending the system upgrade that I needed. She spent a lot of time with me on the phone answering all of my questions and had a lot of patience. We set an appointment for the next day to have the work done. The technician whose name was Owusu arrived on time, was very professional, very knowledgeable about the system, made all of the necessary upgrades in a timely fashion, and explained all I needed to know about the upgraded system and it operation in simple understandable terms. There is no question that I am very satisfied with this company and I would, without question, highly recommend them to anyone who needs to have a home security system upgraded or installed. Mark read more