the service itself is ok. when we originally got it 8 years ago, it was state of the art, which meant the technology did not yet exist to access it remotely. to upgrade it to allow for that didn't cost nearly as much from them as the price I got from another company. and it's a relatively user friendly panel, which is nice. my biggest issue is the wait time when you call them. oh.my.god. you can just grow old waiting for someone to answer a phone! When we go out of town, I like to change our password for whoever is housesitting, which can only be done by calling them (WHY CAN'T THIS JUST BE DONE ONLINE????). I can't remember doing it without having to wait more than 15 minutes for my "very important call" to be picked up by the "next available operator." Is there only one person answering phones for the whole corporation? it's crazy! since having to call them happens so rarely it isn't enough for me to ditch them, but it is REALLY infuriating. read more

Much better security companies out there...The get you in with the "free stuff", but they make their money because it is a pain to switch even when your contract is up. Suggestion, make sure you either negotiate a price (1/2) when your contract is up, or leave. There are better/cheaper monitoring companies. Also, don't you hate those companies that make you find a fax machine to cancel. It's like they are just tying to make it difficult on you. And the excuse that they need it to cancel a security service is bull...You can move it to a new location without faxing anything. And you can cancel any other required service... They are just punishing you for leaving. read more

The worst alarm monitoring company I have ever dealt with!! They will knock on your front door and scam you into switching your alarm service to them by offering free upgrades to your current alarm system. 0 stars read more

I signed a contract a few years ago and rarely used the service. I called to find out how much it would cost to end my contract, and was told I had a couple of months remaining. I was provided an amount to pay and paid it. I somehow activated a sensor while painting. I thought the service had ended, and was told that they hadn't received written notification - and now we owe another month? 1) What was the sense of me making a lump sum payment - other than to the service? 2) I didn't keep a copy of an agreement, but remember it was for either 3 or 5 years - not for life. 3) No other home consumer service requires written notification? Phone, Cable..... what non-sense. I honestly had nothing good or bad to say about Vector - we just didn't use it. This requirement doesn't seem right and out of general business practices. Just another way to get a few extra bucks and abuse the consumer. Thanks Vector! read more

If I could give them 0 stars I would. They have been billing us for over 1 year even after repeated reminders that we have left the premises and to stop billing us. No integrity just another greedy company trying to take money that does not belong to them. Its called stealing. Based out of PA 888-832-8575 with local offices with poor customer service. Pam Petrow is the owner and cannot get hold of her or her assistant. They have not provided any services just collected money. 0 STARS read more

Inflexible. We are moving out of the country and were willing to keep our service...even EXTEND our service, but we asked that the video monitoring be turned off. Don't want renters thinking we can spy on them. Plus, we wanted to reduce the amount of financial obligations we had in the states. But Vector wouldn't budge. Wouldn't allow us to extend our contract (making MORE money off us then they would have in the long run). They simply do not work with you. After dealing with pushy sales people and then this, it simply isn't a good experience. I do not recommend Vector. read more

As a recent new customer I am highly satisfied with the service I have received from the installation to the customer service employees. My install was timely, Darius was pleasant and took the time to explain everything to me, he showed me how to use the system and the app and to date everything has been operating smoothly. My daughter recently entered my home and set the alarm off and I immediately received a call from their customer service dept., promptness was fantastic.........I know I'm well covered. thank you Vector Security read more

I have been using Vector for 22 years with good service. Recently I had a problem with my sytem (that was 22 yrs old) and dealt with 2 supervisors. They were exceptionally professional. They listened to my concerns and immediately addressed them. I could not have asked for more. I am also a realtor and have and will continue to recommend them to my clients. read more

A horribly understaffed company that blatantly lies about customer interactions on BBB website instead of acknowledging shortcomings and failures. A company that also contracts with a third-party monitoring company that would not disconnect my service even after I no longer owned the home, causing the monitoring company to call me at 2 a.m. everyday for a week, despite multiple requests (incl. in writing) to have the service disconnected. Run in the other direction away from Vector - Comcast is a great provider who has now earned my business (none of the unreasonable practices and more consumer-oriented). read more

I have yet to ever call them and not be on hold for AT LEAST 30 minutes or more. They always have an excuse. The cameras stopped working. The first service call they never showed up because they said I was not on the list even though I was called the day before to confirm. The second service call they came an hour late and then said they would have to reschedule because they did not have the time to do the work!!!! They said they would call back to set up an appointment. Guess what? You are right. It has been a month and no one has called. At moment I am on the phone trying to get through to them and I am on 33 minutes of hold. Horrible people in every way. read more

Do not go with this service. When your alarm goes off, an automated message calls you to tell you that there is no one at the number to help you and to call the number "your rep. gave you upon installation." It's the worst!!! So let me get this straight, there's a home invasion and a recording calls you???!!! Not real person. I had 3 representatives come to my home because it took that many times to actually get my system fully working. One rep. didn't even know how to activate the app. And I'm on the phone 20 to 40 minutes on average with up to 2 to 3 transfers every time I call. I'm trying to broker a deal right now where I'm willing to pay out a significant amount of money on my contract to get out of it. They are soooo incompetent! read more

never, i repeat never get vector security!!!!!!! these people are fraudsters!!!!!!! ! i've been out of contract for four and a half years and they are still trying to charge me for terminating my services. i have called billing numerous times and they still cannot seem to get my final bill corrected! their customer service is awful!!!!! i repeat, do mot get vector security!!!!! one more thing...please beware that if you pay for sensors over a period of time (it's added to your monthly payment) once your time is up, they won't lower your bill to what it should be after your sensors are paid for. when you do call to get your down to where it should be b/c you have finished paying for your sensors, they will (unbeknownst to you) sign you up on another contract!!!!! i should have been done with vector!!!!!!! lesson definitely learned!!!!!!!! read more

While their system and protection while high priced vs most others is perfectly adequate their customer service and cancellation policies are horrible. Sherry Estes the supervisor was very cold and all business and cared nothing about the situation. I had a 3 year contract with them. Due to the high price I found a very good replacement (SimpliSafe) My contract had not yet expired 08/03/20. I called them first on the 17th to close my account. I was informed without any care that the contract stated you had to give them a longer notice and that I would be required to pay for another full year. I asked if they expected a customer to recall every clause from a contract 3 years old. Her answer was a simple yes. Sherry then informed me that they do not send out a courtesy email or any type of notice to let customers know that the extra year would be added if no notice was received. With today's technology and just good customer service this could be done. Bottom line was Vector security cared only about getting money for a system no longer being used (in a box) They care nothing about the hard times we are all dealing with and just want your money. I will never do business with such an impersonal company again and will do my best to make others aware of their cold business practice. read more

If I could give "no stars" I would - this is the worst security company I have ever used. I was with ADT for 10 years and then switched to Vector because they offered "complementary" cameras however, I paid for them through their exorbitant monthly fees and was locked into a five year contract. Whenever there were technical issues, due to their transmitter, I was charged service fees just to get my system to operate. Their poor customer service, high monthly fees and charge per visit were reasons to mark my calendar to cancel when my contract expired. By the way, if you miss the cancellation period, customers are automatically renewed for an annual term. Upon cancellation, Vector Security locked my system which would require another service charge for a technician to come to my home to enter their master code. I am now with Trinity Security which I HIGHLY recommend for their competitive rates and great customer service. read more

I will start off by saying that I am grateful the alarm system was never put to the test. Dealing with this company has been a nightmare. A friendly man stopped by my house the day after I moved in; 2 weeks after I had bought it (my first home). After reminding me that I was a young, single white female in not the best neighborhood he convinces me to sign a contract. This packet of paper was not something I could feasibly read with him standing there so in my naivety I assumed he would be honest. I asked if I could cancel at any time without consequence, he assured me I could. He lied. It turned out I could not use my system because of changing living arrangements. When I called to cancel I was informed that I owed a balance of what 2 years would cost, should I cancel. When I asked to speak to a manager on several different occasions they were cold, rude, and uninterested in the fact that I had been lied to. They would not work with me, they would not help me to find a better solution. I stopped paying. Then I get a call months and months later saying I will be taken to court for breach of contract. All I got out of Vector Security was a lesson: Never sign anything without reading it, and never trust the smiling salesperson. read more

m a costumer for 6 years already started as a vip and they trick us to change it to a regular contract , just move a house and they want to charge me 350$ to install the equipment or 500$fine of cancellation what a rip off, I can't even talk with the supervisor!!!! Terrible customer service , bye bye vector discusting read more

I've had Vector for the past 18 months (small Business customer) and could not be happier. Had reservations about switching from my previous supplier but after speaking to the Columbia branch GM I made the move and have been provided great service. 5 stars read more

I was happy with their security system until the camera stopped working 3 months later. And of course there's a $130 fee just to show up and $30 every 20 minutes to work on it. Why does your equipment fail after less than 90 days???? read more

Beware their salesman will sell you equipment that they know you dong need going in. I trusted them to sell me what I needed and they completely took advantage of me. They ended up charging me $1000 for equipment that was never installed and it took one hell of a fight to get my money back. This company preys on the ignorant people who just don't know what they need. Please go elsewhere off security services. Take it from me, this company can't be trusted!!! I payed the early termination fee to get out of my contract that's how much I did not want to deal with this terrible company read more

I never write reviews, but I felt this warrants one. We purchased our home 4 years ago, it was equipped with a vector security system but we decided to not activate it. Rather than deal with the hassle of getting it removed from the home, we simply deal with the beeps when we open the doors and figure it is good for resale. It was 10PM on a Monday night and my 1 year old son was asleep upstairs. Somehow the alarm had been activated and when my husband went to walk the dog, it started going off. Not knowing what to do, we called Vector in a panic. The man told me there was nothing he could do because their service no longer monitored our home. I said there had to be some sort of exception as the alarm was currently going off and my son was asleep. He continued to insist that there was nothing he could do unless we were a paying customer. I was appalled that at 10pm on a Monday night in the middle of a stressful situation they tried to bully me into paying for services, I was not asking for anything other than how to turn off the alarm. Thankfully the alarm did eventually go off on its own. The only light in this review is when my husband called back and spoke to someone different, they finally offered to send out a service tech to disarm the system. Although we are not currently in the market for a security system, if we did decide to activate ours, we would not use Vector due to this situation. Never in my life has anyone been so unhelpful, especially to a poor mother with a sleeping toddler! read more

I'll add to the list of disappointed reviewers. Just bought a house previously serviced by Vector and they will not provide the code for me to use the system nor change it back to the original installer code without either paying them an exorbitant service charge or signing up with them. I would not sign up with Vector just based on my dealings with their customer service. I'd select less than a star if that was an option. read more