I had a similar experience to Robert P. We purchased a home with an owned alarm system and we tried to sign up for a new monitoring service. Found one we liked, started the setup process and they told us they needed to have the radio released in order to continue. We contacted Vector and asked them to release the radio. After several calls and a lot of time on the phone Vector told me that because they purchased our house's old account from another monitoring service they couldn't release our radio. They claimed they had no information on us in their records at all. After some more back and forth I decided to just replace the radio unit on the alarm. It cost about $200 and I wasn't thrilled that Vector's incompetence cost me that money, but we figured that would be the end of it. Unfortunately it didn't end there. To set up the new radio we needed the installer code for the alarm, and the only people who had that were Vector. I called them again and they flat out refused to give me the code. They claimed that giving out the code would grant me access to all sorts of people's alarms. This is nonsense though because our unit's code was changed away from the default so it is unique to our alarm. They offered to send a technician out to our house for a fee to change the code, but I am not paying them more money just so that they stop holding our alarm system hostage. read more

Agree with other reviewers that these guys are awful. They play dirty with their billing and contract practices. In addition, agree with other reviewers that the wiring is off and monitoring was sporadic to say the least. They use predatory practices to get people to sign up. I bought a new home and part of the contract was to use Vector. When I let the salesperson know we wanted to go with a different company, he threatened me and said that Vector would go after me and ruin my credit. These guys are like the mob. STAY AWAY. read more

If I could give ZERO stars I would! When my husband an I first signed up, the representative who came to our home walked us through the installation process and talked us through the contract. When we told him that we didn't want anything longer than a 2 year contract due to the fact my husband was about to retire from the military and we were planning to move afterwards, he said that was fine and he would enroll us in a 2 year contract and we could cancel anytime with him being military. When we asked for a copy of the contract to review, he said we would get a hard copy in the mail... ALL OF WHICH WERE LIES! Two years pass, and I call our local branch to cancel our service. After waiting on hold for almost an hour to get ahold of someone, I finally explained to the representative on the phone that we want to cancel because the service is unreliable, and our cameras (doorbell and backyard camera) never work when we actually need them to. Additionally, whenever there is a weather warning (ie tornado, flood, etc.) the alarm will go off as if someone has broken into our house (a feature that cannot be disabled). The representative informed me that we were enrolled into a 5 YEAR contract and that they never even offered 2 year contracts. He then went on to say if we wanted to cancel we will owe 2k in cancelation fees to pay off the remainder of the contract my husband an I never agreed to in the first place! He then said he would mail us our contract and to have a nice day... he didn't even offer to send anyone out to at least take a look at our equipment since it is always having problems. Long story short, my husband an I are now stuck for an extra 3 years in a contract we never agreed to with a service that doesn't work... unless there's a tornado warning, then your house will ring so loud the whole neighborhood can hear it. Do yourself a favor and just get a ring! read more

This is the worst security company ever. Security is a JOKE that they should take out of their name. I called on NYE about an emergency and someone having access to my system that could potentially harm me and put my life in danger. They told me that is was nothing that they could do because they needed to talk to the person who was putting my life in danger first and that they were closing for the year. 6 days later I'm just hearing back from them. Please do not intrust this business with your home. They had no remorse and put my life and safety in grave danger. read more

I have an elderly friend who has moved into a nursing home with memory issues and no longer needs the Vector service. She sold her home and the new owners do not want the service. Vector refused to cancel the contract and she will be paying the remaining $1100. I could understand a partial fee for equipment removal but feel that this is usuary. I would not recommend their service to anyone. read more

Vector Security Five Stars - Joking - LOL We own all our equipment - They Just refused to give us the master programing code They are trying to hold us hostage from moving our service. Vector not only provides poor service, Long wait times on the phone But will try to hold your business hostage Many other choices in the industry read more

I don't have vector security but a rep just came to my house and offered me the security. When I told him I wasn't interested he told me "People are funny with money and people (me) are f**king stupid for not wanting to spend $22/m for the security." What kind of sales training do these people have? Hope these people never come back to my house. read more

Do not get this company. Their equipment is junk and always having issues. They have tried multiple times to fix it and something will happen a month later. We were lied to from the salesman about how great the cameras were and he said they are 180 degree views. He was completely wrong. Do not use vector! When our contracts up we will cancel! read more

Horrible company. First, they only install the equipment. They don't actually monitor anything, that is done by another company. Second, when we replaced our windows we requested them to come out and replace the window sensors. We even upgraded our plan to include cameras. They came out, didn't even attempt to replace the window sensors, and didn't listen to us when we were talking about where we wanted the cameras. After several attempts to get them to come back for just the window sensors we gave up. Then I lost my job and they went into full lawyer mode as soon as I had some trouble paying. It wasn't a lack of effort on my part, I was trying. But its hard to give money when you don't have any. Refused to work with me then sent my account to collections with a law firm who basically refused to work with me on a payment arrangement. Absolute worst company ever. I will just rely my new security company to protect my home... Smith & Wesson & Associates. They do a better job of protecting my home and there is no contract... there is a termination clause... but that is for the ones who are breaking in LOL read more

After changing providers, Vector Security sent us to collections for $65. We did not receive the final bill, an email, a phone call, or a notice that payment had not been received before getting a letter from the collection agency. This is very poor customer service. I would have recommended their services before this happened, but not now. I was able to speak with our local office and they believe this was done by the home office and apologized. read more

Mr. Thor was the technician that conducted my bi-annual system check. He was very pleasant and professional from start to finish. He was quite knowledgable about my security system, as well as the security industry in general. Nothing but great things to say about the service that I received today. Thank you! read more

If you are looking to purchase Vector Security please, please read the contract in its entirety before signing it. If you cancel your contract you will still have to pay the entire 3- or 5-year final balance. Also, the contract auto-renews at the end of your contract term. Vector customer service rep explained to me the they do NOT remind you of the auto-renew. They leave it up to you to remember in 3 to 5 years that the contract will auto renew. Once the contract auto-renews you are again locked in and cannot cancel it unless you pay the entire 3 to 5-year monthly fees. If you do not want to auto renew you must remember to send them a letter 30 prior to the renewal date. The sales rep will not explain this to you. They just want the sale. They give a sweet song and dance but at the end of the day they just want you locked into this never-ending contract. Soo please, please read the contract before signing. Also, the customer service reps are very rude. So, if you don't like locked-in contracts with rude customer service reps then I would advise that you choose another company. read more

I can not give them a low enough score. Their wiring of our house was poorly done on every possible level. They used incorrect wiring techniques, left unused wiring, charged for things never delivered, slow to nonexistent customer response, no wiring diagrams, the cables they laid were split and damaged, and often kinked. They cut corners at every turn and overcharged for it. Avoid at all costs. read more

Inept customer service as weeks lapse with no follow up. Use a different firm is my advice.

2016.11.10 Update. After thinking I had closed my account with this company, I started taking down all of their equipment. I get a text from my old roommate who said "Vector Security just called me..." and sure enough, the police showed up at my house. I got a bill for $100. When I called Vector, they said that they never disconnected my service as I asked them to and the reason I had not been billed is because they gave me a credit. Yet again, another pile of crap we are suppose to take. I asked for a third time to close my account and send me confirmation this time. Such crap. Over this company.. read more

This place is a joke. No customer service, They lack professionalism and clearly have no interest in the efficacy of securing your home.

Mr. Matthew Thor visited my home on May 18, 2022. He is a true professional and very knowledgeable at his craft. His kind and patience matter is second to none. We were happy that he was our technician. Vector should be honored and proud to have him as an employee. read more

Matt Thor, a technician from columbia, MD site helped out another colleague who was busy on another called. He fixed and reset my garage door, update my security panel while my 5 years son attempted to show him every toy. He was nice and courteous. He educated about the system which I have since purchasing the home over 10 years ago. He went way beyond his service call. Thanks again. read more

I have been a Vector customer for 18 years. Recently I had a move to Texas where they made me sign a new 3 year Contract and 1.5 years into that contract, found out we were moving again but this time to an area not serviced by Vector. They absolutely would not let me out of the Contract even though they cannot service me. My loyalty of the past 18 years means nothing to them and they are collecting the entire balance from me. Do not get scammed Into their contracts. read more

Slips you into a three year contract! Stay away. Won't service what the sell you. Won't honor their end but lock you into paying full contract. Customer service tells you to get bent. Guy on disconnect side laughs at you and says should have read, clearly a poor company. Sales tell you anything to sign up. stay away! Trust the reviews read more

Really disappointing and frustrating to deal with - and, hidden fees. The technician left without fully installing the system, the service was almost non-existent and no one really knew what they were doing. Not at all what anyone wants from a home security system. read more

Vector Security's service is pretty good. Monitoring is effective. The service on equipment was good. However, if you ever want to cancel service, they make it impossible. It is now September and I've been trying to cancel service since June. I've sent letters (including following their instructions to the letter) to Vector and stopped payments with the bank -- they are now threatening to send me to collections. I just got billed for service for September through December! HORRIBLE HORRIBLE experience. While the service was pretty good while I was paying them, I would suggest that their business practices turn somewhat unethical as soon as you wish to stop service. Think twice before going with Vector Security. I hope Vector reads this and contacts me (finally) to resolve my problem. read more

We have had Vector Security for 1 1/2 years. We have had issues with with our cameras and especially the doorbell camera with connecting, notifying Or recording deliveries being made (don't worry though it'll pick up your flag 500 times a day even though it's supposed to be some smart system that recognizes that sort of thing), and when trying to log on to the doorbell It will load continuously and never connect for me to even use it to see or speak to people. I have had many techs come out. One told us our internet is to slow, so I call to up my internet to the highest speeds available and it raises my bill over $30 a month. After doing so I perform the speed test like the tech showed me and it far surpasses what it needs to be. After that it still doesn't work so I call and a tech comes out again. This time it's supposedly an issue with adding the internet to 5 & 2.4, so we do that. Doesn't fix the issue. Have another tech come out. Says nothing is wrong with the other cameras (I'm sorry sir, are you the one trying to check them daily and them failing to do what they're advertised to do?) says he can switch the doorbell to a new model and that MIGHT fix it but I'll have to change my doorbell transmitter (which i would have to hire someone else to do and spend money to do so), I'd like to know why I need to spend extra money for a newer model doorbell when I signed the contract (knowing I would be locked in for 5 years) ONLY because I was told how everything would work (made it seem absolutely amazing) yet hasn't worked the way it was sold/advertised to me. To add to it, if they detect A glass break they're supposed to call you to see if police need to be sent. Both my husband and I were called but we we're not able to pick up the phone. Seeing as we did not answer they were supposed to call the police to come and check things out (which they did NOT do). Absolutely disappointed in this. Because I signed the contract they will not let me out of it without having to pay thousands of dollars to cancel a service THAT DOES NOT WORK AS THEY ADVERTISED!!!!! Save your money and don't waste you time with these guys. read more

Customer service is always a problem. Slow to respond for any/all request. Many guys are covering all of MD. Stretching them thin makes our wait times painful. We have invested a great deal of money in alarm system and cameras but the quality, viewing and notification is subpar to other systems. read more

Do not do business with this company. We had over the course of 5 plus years 11 systems installed at rentals and my primary residence. When we sold one rental they hit us with 2k in cancellation fees because the new owner didn't want the system. When we sold a 5 unit building they hit us with cancellation fees for all 5 units. When I sold my home with only a couple months left on the contract and had already removed the system, they still charged me the remaining months. Now I tried to cancel a 4 unit building where we are outside the contract, and they won't cancel it. Reason being is their rep put the contract in the name of a minority partner rather than the LLC that owns the property. So now that 2/3 of the ownership wants to cancel, they are still refusing to do so to keep racking up their bills of $50/mo times 4 units. Do yourself a favor a go get a do it yourself system with fees less than half what they charge, and no cancellation fees or contracts. read more

I've had the system for 1 month. I'm experiencing problem after problem after problem. Calling in for assistance is generally a 45-minute to 1.5 hour wait to receive customer service. Also, the sales person scammed me into a 3 year contract and never mentioned there was another option of a lesser (annual) contract which was actually cheaper: 3 years @ $79 / month or 1 year @$36. It was a no brainer. I am grateful for my friend who helped me get away from the 3 year deal rip off. read more

Zero flexibility from Vector Security when we decided to move to a new city. Do not sign a 5 year contract with them- you cannot get out of it. Then when you sell your home and they take 2 months to provide you with the payoff- they go ahead and send you to collections while you are waiting on them to provide a payoff amount. NEVER WILL I USE OR REFER THIS COMPANY TO ANYONE!! don't even get me started on the maintenance fees that they wanted for their faulty equipment.- Zero of 5 rating!! read more

LONG CONTRACTS THAT ARE NOT ABLE TO BE CANCELED IF YOU SELL THE HOME!!!!! As a live event producer by trade COVID has hit me in a very hard way. This company is completely inflexible. I'm basically selling the house because I'm having trouble paying the mortgage, yet Vector won't let me cancel service during these unprecedented times. Don't go for this company. Horrible customer service and all they care about is money. read more

I was disappointed by the $109.00 travel fee on my invoice from Vector Security. This charge was on top of labor and parts. Really don't understand it? Did not buy their service contract either. They were trying to sell me the yearly contract - not interested in dealing with a company that charges travel fees. Not impressed with this company. read more

Ummm....no. They are a terrible company. I have had numerous issues with getting payments and not because I wasn't willing to pay. Keep in mind I have been with Vector for years. I have had automatic debits taken out of my account since the day that I started with them. Suddenly it stopped. Then I got a notice saying I was behind. I called them and asked them why was my debits stopped. NO ONE KNOWS! What? They told me I could go on the portal online to set up automatic debits, but they are unable to manage anything in my portal, so it's strictly on me. I decided to go ahead and try that. It worked for two months and then the payments stopped. I called again and I demanded an explanation. How can I trust a security company to keep my family safe if they are so incompetent that they can't even take an automatic payment??? A manager ends up on the phone and she could not explain what was going on. She said we can sign you up for automatic debits just like we did originally. I said that's great, but I need you all to figure out why this has happened twice. She was dismissive, talked over me repeatedly when I attempted to explain why this is a problem. She simply did not want to deal with the issue. Instead she thought she could just brush it under the rug. If this is the prevailing attitude of a manager, is there no wonder why this keeps happening? They don't care. They just care about their bottom line, not about customers. And they had the nerve to ask me to put a sign of their company in front of my house. It's not like I'm getting paid to do. To top this off, when I have had my alarm go off they end up calling the wrong number. I have corrected them a number of times and it took multiple calls just to get the number correct in the system. If you are looking for a security company and you are really desperate be prepared for incompetence. But if you are like me, you should make plans to look for another company. read more

Do not use this company! They are crooks. I live in a small home with very few exterior openings. I have no window sensors, one motion detector that only picks up motion 15 ft away and 4 exterior door sensors, so if a burgler breaks in a window in the back of my house and doesn't walk in the 15 ft range of the room with the motion detector there is no signal activation. This is not a whole home security like they advertise, it's not even a one room security system really. There is supposed to be a glass break feature but after 2 different technicians showed up to get it working they both gave up and both said they would return with another device to get it working. Neither has returned or called for the last two years and no one has bothered to explain why. Their equipment, service and follow up are inferior. I tried to cancel their service but there is no way to cancel unless you pay your monthly fee for all the months remaining in your contract. An obvious scam from the beginning! Aggresive sales and strong arm collections just like the moffia! You will never get the protection you are paying for and no one at Vector really gives a crap about your safety. read more

Worst company that I have ever dealt.with! They bought out Securty Associatrs in the spring and stated that they would stand by all work and units. A month after they took over our mobile app for our Securty cameras stopped working. We called inJune and never had a visit h til Augist, only to be told they do not know what the problem is. We called.them Back in Sept and they came and told us that our unit was outdated.....the company went out of business....three years ago and they WOULD HAVE A SOLUTION FOR US! We.had to call them.again last month only to be told they could do nothing. Now they come out and want to charge us $1,162 to ungrade our 3 year old system to work with their systems. WHAT A JOKE. HORRIBLE SERVICE. FIVE MONTHS TO GET AN ANSWER AND NOW THEY WONT STAND BY THEIR WORD! read more

Good luck getting through to customer service if you need assistance. Don't waste your time leaving a voice message either, because no one will call you back. read more

Do not use them they are thieves. I tried cancelling my account and then they wanted to know if I was moving or just wanted to cancel. What is the difference? None of your business what I am doing. They told me they were going to send some guy out to the house , the guy calls me and says I do not need to come out I will send you an email with some form. Probably some form to cover their asses if something happens. Never get an email but they send me a bill. Go buy a ring better security. read more

I wish there was a zero stars option. This is THE WORST COMPANY TO DEAL WITH EVER!! I just wanted my service transferred to a new location. The company I started with was bought out by Vector. I was told I had to get new equipment and pay for it, I was left waiting twice with no shows twice, once by a sales person, then by an install person after waiting for 5 hours. I had to stay with them to satisfy a contract. Then after I moved, I received 4 calls in one day about a low battery at the old location that was supposed to be disconnected. Called customer service and left messages 4 times but received no return calls. I'm over them. Go anywhere but don't go with this company. read more

Wow. What an experience! David and team went the extra mile to take care of me system that was not working. David walked me through all the options and selected the best option for me and my family. LOVE the Vector Security app! read more

I have been on hold for 40 minutes. This is ridiculous. In addition, I put in an online request for an additional piece of equipment and I have not heard from them. It's been over a week. It's time to find a new company. read more

This is a dreadful company. Given its reviews, we would never have chosen it. Vector took over our security system when the excellent system we had for many years apparently sold out to them. Vector installed a new system, replacing one that had could no longer be monitored. Sales and installation went smoothly if slowly. However, the company (Columbia, MD office) simply cannot be reached, even for service issues. The fact that there is no option on their call system for "service" was disturbing. So, we tried every other option--multiple times. Each put us on hold. In each case, after 20-30 minutes, we were told where we were in line, and shortly after that we were disconnected. We were given the option of leaving a message during most of these calls. We left messages three times. It has now been three days since the last one, and we have received no response. Apparently, we will have to drive to their office to cancel our service. read more

Terrible customer service!!! I sent a written cancellation notice per their directive. Surely the next month, my account was charged. When I called to inquire, I was met with attitude and was told that "cancellations isn't the only thing we do here" Her tone and demeanor indicated to me the they'll get to it when they get ready, as if my concern is not valid or important. You take my hard earned money and slow to return it even after acknowledging that you received the cancellation notice. So, when I asked what the turn around time is for the refund, She couldn't give an answer......COMPLETELY UNACCEPTABLE!! read more

What a joke! We have had our remote controlled light that they installed now disconnected because they couldn't figure out how to do that and the remote thermostat. Now my garage shows open when closed. Every time we call a service call, they come up with an excuse to not call or a half a** fix and now it is just not worth the money. I am so tired of paying money to get screwed....feel like the world's dumbest prostitute! Calling them tomorrow to get out of contract, however as poorly managed as they are, they probably lost it. read more