Joe came to my house on a Sunday and cleared the clog in my kitchen line that I had worked on for 2…read moredays in less than an hour. Was very friendly and knowledgeable and price was very reasonable!

This guy from Cesspool Pros came with a small front loader to work on the property NEXT DOOR on…read moreJuly 13th and he drove it into my fence and broke it. He was getting ready to leave when I found the damage and I confronted him. First he claimed it wasn't him which was a complete lie and then he said he was going to come back with wood and screws to fix it which was another lie because he completely blew me off. I spoke with the owner of the property who said he'll make it right but I really should have called the police because Cesspool Pros have vandalized my property and took off. The only reason I didn't call the cops was because I didn't want to make any issues for the owner who is a nice guy. Use Cesspool Pros and this could be you next time.

Quick service, very professional and resolved drain blockage. highly recommended. I also used their…read moreservice for cesspool emptying. Prompt and reasonably priced.

Very nice people!! They owned the family business and are reliable people. Just called in the…read moremorning and done the job by noon. They work hard in this cold weather and finished their work. Very impressive !! They spend almost 2 hours to empty out the cesspool. My husband spoke to Kyle. Thanks !!

They arrived late. They said between 12 and 2. They arrived at 3:30. I was told on the phone that…read morethe price to drain 2 cesspools would be $590. Then they said the price I was quoted was for 2 pools but they only drained one because the couldn't find the other one (that they drained the last time). After the job the guy charges me $500 to drain one cesspool instead of $590 for 2. Complained and the owner contacted me and came by to refund me $100. Still only got one cesspool drained for $400 but at least they are responsive.

Fraudulent business practices. Website states free estimates…read more After showing up TWO HOURS OUTSIDE of the stated window, the tech looked around, poked down 18 inches,found the tank and said that "because it was more than a foot deep, they need to bring in an excavator." Then told me the job would cost $1,200. I told him I'll let him know, shook hands and he walked away. After about five minutes he came back and knocked and asked if the office said anything about a service fee, obviously confused. No service was rendered, no pumping, snaking etc. After calling the office the OWNER gets on the phone and threatens to call the cops, hoping to scare us into giving him money. Knowing that we've done nothing wrong I told him to go ahead, to which he called me an AS***** over the phone. Don't let these people near your home.

I just have to say from the phone conversation with Melissa I knew we were in good hands I was very…read morestressed she was extremely patient and empathetic and an angel . The guy that came was really an all around nice guy and was extremely good at his job he located our drywell within n seconds cleaned out . He went out of his way to check our main cesspool as we asked him . I have to say in these times , you rarely get good honest caring and knowledgeable workers so if you need a cesspool company do not hesitate and their pricing is way below other companies! Thank you for helping alleviate our stress that day and God Bless Melissa and staff

Where is the option to zero stars for this company. I've used this company a few times and all the…read moretimes they would come. They never wanted to empty out my septic tank only my cesspool. 10 years in and I'm living in a horrific catastrophe with back up septic tank. Let alone they had to drain out the piping that runs through the mainline. When they dismantled the candy cane gooseneck, they never fastened it and screwed it back in correctly. Due to the recent rainstorm, we just had this week caused a lot of rocks and dirt into my line. Had to call another company that had to fix the mistake. I will never use this company again and I will make sure to continue on with the recommendation that the new company suggested in "emptying out my septic tank every one to two years".

I just hired Rob the owner to clean my overflowing cesspool today. His price is very fair for the…read morequality of service he offers! I am so glad I found Rob through a referral. His calm, honest, and patient manner is highly rare in this business; he really listens and makes you feel reassured. Not only is he knowledgeable, but he also went above and beyond by cleaning my cesspools thoroughly and offering proactive solutions to save me money on future cleanups. Rob is truly the best I've met locally in Stony Brook. I really appreciate his help!

Prompt, excellent service at a very reasonable price. The owner, Rob, was fantastic, very…read moreknowledgeable, and honest. Other places gave us higher estimates and suggested pricey treatments that were unnecessary without even seeing the cesspool. Rob is a straight shooter and I will, definitely, call Mid-Suffolk first the next time we need anything. Highly recommend!!! 10/10 rating. Thank you!!

Went very well. Very knowledgeable. Came the same day while others said 24 hours needed to come on…read morea future day. Everyone else that I called said I needed to first pump the Spetic Tank and then see if the main line was clogged. CDM (Mike) looked at the tank first and said it was fine and cleaned the main line first and saved me the pumping fee which probably is needed for a few more years.

great service they did my cesspool for cheap I will use them again. No other cesspool service can…read moredo it better

Had a major inconvenience with the Cesspool on my property and had to get it pumped as well as have…read moresome plumbing work done, so I called Five Star Septic as I found them on Yelp and saw stellar reviews. Working with Angela for timing of arrival and services to be rendered, they were able to get me in on their schedule on the day we needed help, and they arrived promptly. Darryl attended to the pumping of the Cesspool and was very thorough and professional with services needed in plumbing for the house. Reasonable pricing for services, experienced, and highly recommend for those needing these services. Five Star Name. Five Star Services.

Took me for my money and never fixed the problem. It's sad in this day and age people that don't…read moreneed the money took me for my little I had to fix the issue!

We had a new cesspool installed and RAPID RESPONSE did a terrific job and the workers were all…read moregreat . Joe and his crew were here and would recommend them to anyone ... ! Jerry

I thought my cesspool was full and clogged, called Joe, the owner of rapid response, and he…read morearranged immediate service and his crew showed up and investigated the cloggage. They found out, that the main drainpipe to the cesspool was completely clogged up and they put in "every" effort to finish the job and unclogged the pipe. Excellent service, very knowledgeable and super hard-working crew. I can only "highly" recommend this company.