I can only give 4 stars today as I didn't have major work done, but, they were very attentive and…read moremy appointment time was 3 days after I had called, two guys came in and found my septic system caps. They definitely knew what they were doing and very friendly. Explained everything they were doing and what should be done in the future.

Huge thank you to Direct Drainage! From Michelle taking my call and scheduling Larry within the…read morehour. Fantastic! Larry took care of everything and went above and beyond. Will be recommending them to all my neighbors who need cesspool services.

They arrived late. They said between 12 and 2. They arrived at 3:30. I was told on the phone that…read morethe price to drain 2 cesspools would be $590. Then they said the price I was quoted was for 2 pools but they only drained one because the couldn't find the other one (that they drained the last time). After the job the guy charges me $500 to drain one cesspool instead of $590 for 2. Complained and the owner contacted me and came by to refund me $100. Still only got one cesspool drained for $400 but at least they are responsive.

Fraudulent business practices. Website states free estimates…read more After showing up TWO HOURS OUTSIDE of the stated window, the tech looked around, poked down 18 inches,found the tank and said that "because it was more than a foot deep, they need to bring in an excavator." Then told me the job would cost $1,200. I told him I'll let him know, shook hands and he walked away. After about five minutes he came back and knocked and asked if the office said anything about a service fee, obviously confused. No service was rendered, no pumping, snaking etc. After calling the office the OWNER gets on the phone and threatens to call the cops, hoping to scare us into giving him money. Knowing that we've done nothing wrong I told him to go ahead, to which he called me an AS***** over the phone. Don't let these people near your home.

I just hired Rob the owner to clean my overflowing cesspool today. His price is very fair for the…read morequality of service he offers! I am so glad I found Rob through a referral. His calm, honest, and patient manner is highly rare in this business; he really listens and makes you feel reassured. Not only is he knowledgeable, but he also went above and beyond by cleaning my cesspools thoroughly and offering proactive solutions to save me money on future cleanups. Rob is truly the best I've met locally in Stony Brook. I really appreciate his help!

Prompt, excellent service at a very reasonable price. The owner, Rob, was fantastic, very…read moreknowledgeable, and honest. Other places gave us higher estimates and suggested pricey treatments that were unnecessary without even seeing the cesspool. Rob is a straight shooter and I will, definitely, call Mid-Suffolk first the next time we need anything. Highly recommend!!! 10/10 rating. Thank you!!

I would recomend this company to anybody that is in the need of a reliable plumber. Excellent…read moreservice and reasonable cost.

I used Bay Area Sewer & Drain seven years ago and was impressed with there professional and…read morefriendly service. Here we are in need of their service for our Septic Tank and again so glad I reached out to them. They showed up at the time they promised and knew exactly how to get the job done right and efficiently. Completely reliable company. Won't hesitate using them if I need my system serviced in a few more years. In

Went very well. Very knowledgeable. Came the same day while others said 24 hours needed to come on…read morea future day. Everyone else that I called said I needed to first pump the Spetic Tank and then see if the main line was clogged. CDM (Mike) looked at the tank first and said it was fine and cleaned the main line first and saved me the pumping fee which probably is needed for a few more years.

great service they did my cesspool for cheap I will use them again. No other cesspool service can…read moredo it better

Super quick to respond and show up. The employees I have met or spoken to are polite, friendly, and…read morehelpful. Most importantly they are all honest! No one tries to upsell you or scare you into thinking you need a new system asap. I have used multiple times and highly recommend!

Our plumber could not snake the clogged sink drain in our house successfully, despite a lot of…read moreeffort. Both bathrooms were out of commission and the situation was dire. He then recommended Battlin' Barry as the people to call. The company sent Tommy, who is as cheerful, polite and positive a guy you'll ever want to meet. He was sympathetic to the problem and assured us he would help us out. Sure enough despite the problem being much more severe than thought originally, Tommy triumphed. He used every bit of his experience to tackle this clog. Even when he got a face full of muck, he was still smiling and upbeat. He cleaned up thoroughly and didn't charge us as much as those heavily advertised guys would have. I'd recommend these guys any day of the week.

They were doing a job for a neighbor, and I struck up a conversation with the driver. He recalled…read morehaving taking care of my home in the past, and offered a round about date and location of the cesspool. A fess days later I called to get the actual date of the last pump out for my NEW house. Whomever works the phones shouldn't. First call was from his own employee, and he said he was not at his computer and could not look it up. Second call was from me, and once again, unable to tell me, but he'd call back. He did not. I called a third time, four days later and was met with a rather combative person, barely gave me a chance to speak. He said his employee didn't know what he's talking about. (Nice way to stand behind the people who work with/for you.) I countered and said, "well if he didn't know what he was talking about, he certainly knew exactly where the cesspool cap was, it took him all of five seconds to locate. He even provided me with a round about date of the last pump out. I was merely looking to get a more exact date for so I could schedule regular maintenance. Unfortunately, this gentleman was not interested in servicing the location for some reason. Clearly very annoyed about my contacting him, I got a smaller dose of his less than pleasant temperament on the first call, but I chose to dismiss it as I did not know the man. The natural, more professional response would have been; "I can't seem to locate you in our computer, but to be safe, maybe we can schedule someone to come out and give things a look?" Best case, he gains a new client , worst case he only make few bucks for site visit/consultation. The Driver/Tech was fantastic! Not only did he go out of his way, he was very personable and had a great way about him. I was all set to make this the "go to" company, but with service like that from the point of contact, I could not pull that trigger. Ya win some, ya lose some. It's too bad really; I liked the honesty of the driver and thought for sure I had lucked out finding a good service, without having to go hunting for one.

78 minutes from my call and the "boys" come backing into the driveway. On a Saturday!!!…read more I had called my home warranty company around 11 am (probably wasn't gonna cover this anyway), and they called 7 of their "approved" plumbers and cesspool service companies. BZZZZTTTTTT We waited for their guy to call back for 2 hours. they i stayed on HOLD for over 30 minutes as customer services called 6 more and nobody picked up, just answering services and voice mail. ONE call to SOS and "Michelle" picked up. Lives in the area, so is the company, and so are my new front yard buddies Phillip and Shawn. we had "it all" backed up into the downstairs tub, the toilet and dripping into the basement from overflowing the bathroom floor. Found the two sand tanks (they were filled to the ground level and backed up), found the 1,000 gallon solids "coffin". Cleaned em out, acid washed and turbulated, had to suck out some grease and then had to blow out the grease and clog from the vent to the concrete coffin. Even found some "flushable" wipes and grease globs. Not sure if they gave me sympathy pricing or just wanted to get out of there and not hear me talk or whine anymore.......but pricing was REALLY fair and reasonable and considering the emergency nature of it all, i feel I owe them the time and compliment of my favorable feedback........the "admiral" left the house with my daughter and i was penniless - so much to MY disappointment i had NO cash for my new frozen yard dirt and snow and freezing sewer water playmates? I am sending a check and a letter to Michelle for the guys! WELL DONE and thank you. i am going to post some stuff here and also do a YELP review.

Called yesterday for estimate on maintenance for our septic tank and snake our lines. He was able…read moreto come out first thing this morning They were very professional and worked swiftly and efficiently. Very happy with results and happy to support local small business . Will definitely call for future service

A slow drain (clog) and local plumber's recommendation inspired me to call Kyle at Murph's. He…read morepicked up the phone right away and scheduled me for the next day. He located and opened the septic tank that hasn't been opened in many years. He was honest and said it was fine and did not require service. I had him do it anyway since it was open and I wouldn't have to worry about it for a long time. He left it spotless! He returned the next day with his father (family business) with camera and all the tools needed to tackle a clog of any size. They used the camera to locate the mild clog and used a large snake to clear it. They were knowledgeable, professional, friendly and showed me everything as they worked so I learned a lot. Pricing was extremely fair. They are licensed, insured and guaranteed their work for a few months. I would highly recommend them.