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    Vault Storage & RV

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    8 years ago

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    Rita Ranch Self Storage

    Rita Ranch Self Storage

    1.5
    (8 reviews)

    The truck rental service here has declined to the point that I'm writing this review. For many…read moreyears I rented U-Haul trucks from this location and never had any issues until last week. They issued me a truck and the contract showed fuel at "F". When I got into the truck the needle of the gas gauge was a little below the F and I thought nothing of it. I drove the truck 20 miles and on the way back I refilled the tank with 2.1 gallons of gas, the gauge was showing the same reading as when I left. When I parked the truck the attendant was busy and told me he would email my receipt. I thought no problem, it was moving day and I was in a hurry. The emailed receipt showed a $13 charge for refueling--WTF?. So I stopped by and went to the sales counter to ask about it. The same guy who was nonchalant about it yesterday now claimed he goes strictly by what's shown on the contract paperwork, and the needle on the gauge wasn't at "F". He claimed that he had to put two gallons of gas in the truck (a total of four with the two I had already put in) to get the gauge to full. I called BS on this, he was trying to claim the truck only got 5 MPG which is nonsense, so we both went out to the truck to look at the gauge. It was still reading less than F and when I called him out, he tried to claim that he did me a favor because he could have put 2-3 more gallons in it! The guy is a liar and a petty thief. They robbed me of $13 and lost me as a customer. Hey Rita Ranch Self Storage, don't spend it all in one place.

    I rented a truck for one day and the guy at the counter told me that I needed to return the truck…read morethe same time on Sunday (9:30 am) or I will be charged another day. I tried to return the truck the same day and they were closed. The guy working there, who lives upstairs, came down and told me that I can leave the truck, but then told me there is no after hours drop off because of abuse. So, I drove home and returned at 9:15 am on Sunday to find out that they don't open until 10am. I noticed a sign on the front window that had a checklist for after hours drop offs and there was a drop box for keys. So he lied to me too. The truck had more gas than when I rented it. They charged me for 2 days, then they charged me 2 other times after that, in addition to what I already paid, which made me overdraft and receive over draft fees. When my wife went to the place to resolve the issue, they told her that they couldn't help her. I do not want to short anyone, but I do not want to pay what I did not receive. I used the truck for one day and now they are making me pay for 2? Or 3?? They advertise $29 a day and I somehow accrued almost $220 for a half day. I will never step foot in this place again.

    Vault Storage & RV - selfstorage - Updated July 2026

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