If I could give zero stars I would! I went in last night and ordered a few dishes to go. What has occurred since then is ridiculous, truly disgusting and just plain bad business. Stay away from this restaurant!!!
Ahead of going in, I looked up the menu and called the restaurant to ask if they had a butter chicken entree. They told me they did not, but that they have a chicken tikka masala entree and that it was basically the same thing (which I know it is not). I then asked about the spice level of the chicken tikka masala since I would be sharing the food with family who did not want anything spicy. I was told that the spice level is very very low and that my family should have no problem. I accepted this as fact and went into the location to order.
When I got to the restaurant, I was greeted by one of the staff who took my order. I asked once again ahead of ordering about the spice level of the chicken tikka masala and said that I personally like spicy food, but that my family members did not and that I could not get anything spicy, but that we love Indian flavors. I was assured that the chicken tikka masala would not be spicy nor would the chicken momos. I therefore got the chicken momos, a side of garlic naan and a chicken tikka masala. When I got home, I began to eat and realized very quickly that the chicken momos were way too spicy for my family but that I was able to well-enough handle the spice. I then started eating the chicken tikka masala and immediately felt a huge wave of spice. The dish was so hot that I literally could not eat it - it was inedible!!! I've had chicken tikka masala in many places across the East and West Coast - but I have literally never had a spicier tikka masala dish than this one.
As a result, since it was completely inedible, my family member and I decided to call up Varli to tell them. I unfortunately could not get through to the location and this was well before they were supposed to be closed. A family member called up earlier today, and got a young lady named Pooja on the line. She was extremely rude and would not put the manager/owner on the line. She took our phone number and said we'd get a call back. After waiting a while without a callback I decided to call. I got Pooja on the the line and asked for a manager. First Pooja said that the manager/owner is busy and then changed her story and said that the manager/owner isn't even there. I told her that I would like my money back for the chicken tikka masala which she outright refused. She said that she would give me another chicken tikka masala dish, but there is no way I would try this dish again. I told her that that is not appropriate and that I would like my money back for the dish. She refused and said it was not an option. For a new business to brush off a serious complaint of a dish and not do the right thing by their customer - and a first time customer at that and one who took the right steps to ensure that the food they would be getting is what they want and can handle spice-wise, is completely bad business.
Pooja said she had my number and as I was talking hung up on me. It is now almost 8 PM and I have yet to receive a call from the manager. I therefore called the restaurant just now and got a very rude girl on the phone. I requested to speak to the manager and she went on to say that the manager is very busy and could not come to the phone. I asked how could a manager be busy for an entire day and not call back their customers like I had requested hours ago, and was told that they have a very busy restaurant and that I should have a good day where she then hung up on me.
Overall, it is abysmal and extremely disgusting for the Varli staff to treat customers who are giving their new business any attention and their money, in this way. It's also disgusting for Varli - the owner and manager - to allow her staff to speak to customers this way and not address issues from customers and literally avoid speaking to them on the phone. Save yourself the frustration and do not give your money or time to this business who doesn't treat their customers right or with any kindness or respect. read more