Varia and the entire Hilton - The Main is EXACTLY what Norfolk needed to get different audiences in one place. In particular, Varia impressed me with the Breakfast and Lunch buffet, because I work near by. Its less than 15 bucks for lunch and FAST! The Wine Studio though within whats called the Wolf Lounge - not sure the connection - but its the bar area of the Italian restaurant - seat YOURSELF! Amazing furniture and views from what seems to be each table - but about the wine studio - we have a wine card and it was $100 for $200 on the card while our friends were out of town and paid $35 for a $50 card. After the purchase which I think the process could be improved because it seemed like forever we waited for a manager because the wine studio rep was busy changing bottles for other guests - according to an employee that helped us. Once we were given our card which the Manager Terri hand delivered (nice touch) we made our way to the studio which had 5 machines with 4-8 wine bottles in each. Even tasting!! Shaun helped us at the bar, and what a personality he had! My boyfriend has bartended for years and he said he was "pleasantly surprised" by how interactive Shaun was with our group of 5 that particular night because he said the "well looked weeded" and he continued to sling drinks and manage us at the bar. Maybe the other bartender was busy but after my boyfriend explained the process to me, I think the guests would highly benefit from having an assistant of some kind either helping with drinks or delivering them to the table. Many servers wore a smile collecting their beverages, however I was slightly bothered by a few that I did not see their name, complaining about guests directly next to me. I even said something to one of them...sorry, but I couldn't help myself. Towards the end of happy hour and our many trips to the wine studio we decided to grab a seat behind Kristine/Christine - pretty sure thats where self seating starts - or it did that night for us! hehe
We would have stayed at the bar but it was busy and Shaun was helping some others in the restaurant near the pizza man, so our entertainment was limited and we were a chatty group. We could still hear the music and see the live band - singer, piano player and drums!!
The waitress was also impressive... I heard her speaking to others around me, on a personal level or what seem to be guests that frequented Varia, one of them actually showed me how to work one of the machines. Better yet, told me it was our of order.
That irked me because one of my friends really didn't drink and only bought the card for one bottle in particular.
I expressed this to our server Amber and within a few moments she had Bethany the somellier come to the area we were sitting and what a pleasure they both were. Bethany tried her very best to explain the situation but I was still unhappy, and would have said something prior to purchase if their was a more visible sign on the machine when walking by. Nonetheless Bethany and Terri made us feel important and seemed to be genuinely listening . we ordered 7 Tapas for $35 (always 5 bucks Each) - We ordered 2 of the Fried Burrata Cheese , 1 spinach, 1 meat, 2 risotto, and the Sausage shroom (gluten free) tapas suggested by Amber.
I loved the risotto tapas. We decided to do dessert after the waitress opened the Dessert menus and left 2 staring at us - again nice touch - we committed to the Nutella dessert simply by the name. CRACK PIE. and the Almond cake which was gluten free. Amber said this dessert menu had recently been launched and was able to answer the gluten questions from my girlfriend without leaving the table. That girl is HILARIOUS highly recommend seeing her in the Wolf Lounge and Shaun at the bar.
The food was super fast and very high quality for $5 tapas! The Crack Pie? Do it. Maybe twice. Almond Cake? Girlfriend says excellent. I'll tell you what our group loved the most - and that was the joy we saw in almost everyone we came across.
Overall this restaurant earned 5 stars because of the customer service we received directly from Amber, Terry, Bethany, Amber and Kristine. Above par customer dedication and personalities to match, I don't care what your serving or how the building looks, people come back for exceeding expectations important to them and it was SERVICE for us. Lots of restaurants offer great food, no argument, but having the service we did is hard to find..
After the check was given, Amber suggested sharing our experience online. So here I am, the writer in the group...until next time...c u soon read more