I was told how great this store is by a consumer of mine, so we decided to give it a try!…read more We were greeted right when we walked in, told if we needed anything to come get checked in. I went in knowing exactly what I wanted, they are a birthday gift and I already have this pair for myself! So I grabbed the Hoka shoes I wanted took them up to him and got my name put in the little tablet with the shoes and size I wanted. My husband found a pair he wanted to try on so he got all checked in and then we waited.. and waited and waited. As employees kept coming in and out of the back room just looking out the door with tables in hand and did nothing! The other employees were helping other customers. they have a lot going on there with treadmills to try running with the shoes, they have some other stuff that helps to show how you stand and what kind of support you need. Looking around it seemed like a complete cash grab! Good for them for selling the illusion! So we waited about 30 min before one of the guys was like I'll take care of you guys soon! My husband asked for 3 different pairs of running shoes, he brought out one that was correct the others he said they didn't have the right color but here are these ones! As he tried on his shoes, I let the young man know I just needed the ones I picked out and I wanted to buy them no need to try them on! I feel at that moment he knew there was no up sale for me and he was kind of short after that! So my husband picked the ones he wanted, we went up to pay and he hit us with the VIP package $20 dollars to be able to try the shoes for 90 days and if we didn't like them we could return them! We declined the offer, he kept trying to the point where the other gentleman stepped in a little more FIRM TONED and said " if you do not do the VIP package you will not be able to retain your shoes if put on outside the store, they need to be on brand new shape not worn at all." We said that's ok thank you we understand. They still tried putting us in the system and said it's in case we forgot the receipt if we wanted to return then we wouldn't be able to! It's like you all just told us we weren't going to be able to anyway. No thanks! About$400 dollars later we say thank you and they said Nothing! No GOOD BYE NO THANKS FOR SHOPPING HERE.. nothing We were nonexistent when we didn't take the bait! If I didn't need to head out of town I would have waited on the gift and gone else where. They are not worth the time! I know the shoes we bought were worth it, just wish we spent that money at a facility that would have valued our business and time. We will NEVER BE BACK!!

We entered, checked in and waited, and waited, AND WAITED. Close to half an hour WE WAITED, the…read morestore wasn't busy-mostly employees standing around chatting to each other. Finally left without ever getting any service. Will NEVER waste my time or MONEY in this location.

This location is AWFUl! Never in my life has a store made me feel so bad. I purchased a pair of…read morepants that after wearing around my house stretched so badly that I wanted to go down a size. Athleta has a wear and be happy policy. LOL Banana basically investigated my pants and tried telling me because I wore them around my house. I was debating between sizes. She made me feel like I was doing something wrong!! Shouldn't I be happy with my purchase. I think she's the manager, she is rude, unkind. That policy being unhappy with your purchase must be how banana operates. Their clothes aren't cheap. I should be happy. And I'm sorry your pants stretched out so badly in 10 mins for me to figure out sizing that exchanging them was such a big deal. Then because I sure rewards I owed money. Just such poor customer service. No wonder I typically always shop at Nordstrom. They care about their customers. Horrible! Wouldn't go back to this store again.

It's Banana Republic, but what I like about this location is that it's close to me and they have…read morereally good size selections especially for sale items.

Cam was the truth! I appreciated his attentiveness and service in offering me so many options,…read moreinsisting that I would leave with the right shoe. I value customer service tremendously, and it's always a pleasure when someone doesn't try to sell you product, but they are really trying to get an understanding of you and what you need. I haven't been to the mall in a really long time, so it was nice to go and receive good service! Way to go Cam! I think you are the right fit for the job. Continue to lead by example. Your team is full of rockstars and everyone that was working that day (Friday 5/24) was very efficient! I'll definitely be back to try on the new balances!

The store itself was quite nice. It was my first time in this mall and their customer service was…read morejust lacking at this location. I couldn't find the workers at first. One was in the back and the other was up front, but they weren't wearing a worker's shirt and had an AirPod in. They were talking to a friend on the phone. When I went to checkout, this same employee helped me and still had their AirPod in. As they rang me up, they started laughing and said something over the phone. It was like I wasn't even there. The store was clean and organized but I was very disappointed with the staff. (Note, this was about a month ago when I first left a review but I messed up and had to redo it)

We were out in Chandler for a doctor appointment and my boyfriend needed pants for work so since we…read morenormally get them at Dillard's we came to the Chandler location instead of the Mesa store. The Chandler location is a much nicer store and from what my boyfriend was telling me is that the dressing rooms were well maintained. The store has better stock and the staff is much more helpful so Chandler is your store to shop at.

The cosmetics counters and jewelry counters have awful customer service. Prepare to be hounded,…read moreinterrogated, and pushed for sales since they're being paid per commission. I was asked over five times about my budget, and when I finally let them know it wasn't there business and I was still browsing, one old staff lady got defensive and made passive aggressive faces and scoffing sounds to make it clear she didn't care for the customer. I won't be shopping here and I'll make sure to steer my family and friends away from this place. Besides, you can find these brands online from other stores without having to deal with the catty and rude staff and for better prices.

Buckle can be found at the Tempe Marketplace. Buckle is a…read moreclean and organized store. The store sells casual clothing for men and women. They had just received long jeans and shorts with bling on the pockets. Staff were all crazy for those pants. In fact, one of the customers had just come out of the dressing room with the bling pants on. Looking good. Loads of jazzy T-shirts, shoes, belts, and hats. Shared parking lot.

There was an associate that was working when I went and didn't allow me to freely shop around. She…read morewas literally breathe down my neck, felt super uncomfortable, and very pushy. I've worked in sales before and this was overboard. It was my first time going to buckle and will be my last going to this location.

Today, I visited the Gilbert 511 location, first timer. My son had to get a specific type of pant…read morefor his upcoming job opportunity. The sizing was super accurate. Quick "in & out" of the dressing room. The style of pant was a slim comfortable fit. The narrow pocket on the left will work well for carrying things. Items that clip or say a flashlight can carry well clipped on the edge of the front or rear pockets. The clothes here are noted to be extremely durable and from what we've come to understand; is that they lasts for YEARS, so ultimately it's worth the high end price point. The store carries much more than just clothes here. Features footwear, accessories and tons of tactical equipment. The employee (Eli?) that assisted us was very helpful and informative about the products we purchased. He has been working for them for 4 years and his knowledge of the brands and customer service was excellent. My son seems extremely happy with his purchase and is excited at what's to come. We will be back. Note- you can order on line or pick up merchandise in store @ 511tactical.com. The staff were busy with a few orders that were being shipped out. Also, you can receive an additional discount if you are *Active-Duty Military, Veterans, First Responders, Medical Personnel, & Teachers* by showing your valid ID of course!

This store is perfect. I'd heard about 5.11 for a while and needed work pants for a new job I've…read moregot coming up, so I stopped in and ended up talking with Austin about what kind of pant I needed and why that specific one would work best for what I needed, and to keep it short Austin was phenomenal. Genuinely exactly the kind of service I expect when walking into a store with questions. Not to mention just a cool ass dude in general. I don't usually write reviews ever but felt like I had to. Will definitely be back.

Big store. Lots more dog stuff than most REIs! Appreciate that. Also love the Pride Outside merch…read more Clean bathrooms. Cute mural about if it's ok to poop outside lol. Friendly staff asked us if we needed assistance.

Took my mother in law here to get some good shoes for support and balance. The guy who helped us…read morewas so kind, definitely knew the pros of each shoe, and did not mind that she needed to try on about 5 pair. The in-store selection is great! We got Hokas for her, trail running Hokas for me, Patagonia shorts for my husband, and a nice Cotapaxi hat. Very well organized store, we joined the membership and got a coupon. Great experience,,excellent customer service, they are so friendly here they must like working here. Highly recommend!!

Journeys at the Tempe Market Place nailed it! All the team had so much hustle and even though they…read morewere slammed with the "back to school" crowds making their way to the store's awesome summer sales, what really mattered most to me wasn't the sale, the selection or even the hustle- it was the treatment of the staff. This was my first time purchasing from the store and Vanessa greeted us at the door then patiently helped us find the best options and perfect fit ( x3...too much good stuff to only buy 1 pair). Vanessa took her time with our special needs son and made him feel welcome and comfortable. ...Like the Terminator... I'll be back!

I was so excited when I saw they had black and red checkered slip on Vans. The associate was super…read morenice and fun to talk to.