Horrible, horrible, horrible administration. And, I'm told though I don't know for sure, the 6th…read moreadministrator there in 2 years. She is awful and her practices are highly questionable and suspicious. Staff - aids, nurses - is pretty good. A few of them are amazing. One unprofessional member I encountered also tried to administer the wrong medication to my loved one. Aid/nurse to patient ratio is average during the day. But at night...woefully understaffed. Administrator thinks she is overstaffed. Her staff, I gathered, would disagree. And as an onlooker, I strongly disagree. One night i encountered three patients (not counting those help lights patients had on) looking for assistance and there was no one there at either end. No nurse, no aid...not in the hallway, not at the nurses station and not in any room to be found. They were probably in the memory unit - people call in and they have to cover multiple units. Unbelievable. During the day, there is all this hustle and bustle. State visits, I hear they put on quite a show to give the false impression things are good. Fairly clean. Food looks so-so. All the pictures of activities is a stretch. I'll say too that the monthly activity event might be nice (I doubt it) but what matters is the care. And, you won't get that. There is evidently a doctor that visits two or three times a week (they can't be sure if it's two or three) at 4AM. Yes, 4AM when everyone is asleep. And, I spent night and day there when the doctor was supposed to be there and ... no doctor. An occasional PA or NP but no doctor. Don't be fooled and don't do it!

if you were thinking about putting a loved one in this nursing home I would highly advise you to…read moreavoid it at all costs. this nursing home lies. The management is absolutely horrendous and I highly advise to not work here as well. this company is absolutely disgusting and will do anything to save money. they do not care about the residents or the staff members.

My mother has been at Arbor Trace since August 2013 and she loves it…read more I have no complaints with any of the staff and my mothers care. Carla and Angie were very helpful when we moved my Mom there could not ask for any nicer ladies. A big thank you to all the staff for your kindness

To the Staff at Arbor Trace Assisted Living in Richmond, IN,…read moreWords cannot fully express my gratitude for all you did to help my mother during her final weeks on this earth. For families searching for an assisted living facility in Richmond, I highly recommend Arbor Trace. My story began when my sister and I were looking for a place for our parents--one that would allow some independence while also permitting them to bring their beloved cat. After visiting several locations, we chose Arbor Trace. Our father had been on the rehab side a few years prior, and we remembered his positive experience. Fast forward to a time when my father needed to be moved to the rehab side due to a medical issue. This allowed my mother to easily walk over and visit him without leaving the building. More recently, when my mother collapsed and we made the decision to place her on hospice care, the incredible nursing and support staff at Arbor Trace agreed to let her return to her "home" in assisted living for her final weeks. This allowed my father to stay by her side, and it gave me the privilege of spending those precious days with her in her apartment. The care from the nurses, nursing assistants, dietary staff, housekeeping--truly everyone--was exemplary. While staffing shortages are a challenge across all healthcare settings, I wish I could wave a magic wand to ensure that every staff member is paid well and given the support they need to provide the best possible care. Despite these challenges, the staff at Arbor Trace in Richmond provided extraordinary compassion and professionalism during a difficult time for our family. Thank you for everything. Sincerely, Jennifer H.

I came here to visit a family friend who is currently residing in the assisted living portion of…read moreThe Glen. My quick impressions were that facility was new, impeccably clean and the staff was cheery and friendly. As I was coming around the holidays I found it nice that there were wreaths and Christmas decorations around the campus - it felt homey and warm. Overall, from how I saw the staff interact with my family friend, I felt like she was in good hands. I left with good peace mind.

From the owner: The Glen is a senior living community located in Union Township, OH. Our culture of compassion…read moretruly sets us apart. At The Glen, we're here to serve you, so you can enjoy all that life has to offer. We're proud to offer a wide range of care options to suit every need, from assisted living, independent living, memory care and skilled services. Visit us today to learn more!

My dad did a couple rehab stays at Brethren Retirement Community. Not only did they teach him to…read morewalk again..they also helped him get rid of his feeding tube and get back home. He came to Brethren Retirement Community from an extended hospital stay. Everything was better ...skin care...nursing care, cleanliness, food, therapy, friendliness! While there he developed many wonderful relationships with the staff....he used to say, If I can't be home this is the next best place to be. HIGHLY RECOMMEND.

From the owner: To grow, to live and to love…read more Your independence and the capability to make your own decisions are of absolute importance in our community. We want you to feel at home, which is why we design the environment here to encourage your growth and development, and reflect your unique tastes.

This is a locally owned and operated facility. Our family have been customers first of the…read moreindependent living apartments, and now the assisted living facility for over 8 years. We have been so pleased with the staff, the meals, and most importantly the compassionate caring attitude of the owners. While it is located in a rural part of the community, the owners have invested in an organic garden as well as a dozen chickens which provide fresh eggs to their kitchen! How unique! We highly recommend this facility as it has provided consistent and compassionate care to our family.

Under the Ohio Nursing Home Patient Bill of Rights, nursing home patients have the right to: A safe…read moreand clean living environment. Be free from physical, verbal, mental, and emotional abuse, as well as the right to be treated at all times with courtesy, respect, and full recognition of dignity and individuality. THEY DO NOT ADHERE TO THIS LAW- The attendant verbally subjected my loved one to verbal and mental abuse. I was considering this facility for my own care but after the abuse he was subjected to by the male attendant, I will look elsewhere for my care.

Please im typing this for anyone that cares about there family member. please don't send them to…read moreBrookhaven Rehab center. My father declined after going there so much so he can no longer get in bed or to the restroom on his own. They discharged him without any home healthcare setup. and gave him the wrong medications. I'm left trying to figure this all out on my own with no help. Please do NOT send anyone u love to brookhaven the place should be shutdown immediately

Ive had 3 grandparents here and they have all been so incredibly happy! The staff is nice and they…read moretreat the residents like family.

I worked here for 6 months before I had my youngest son and it is amazing, family atmosphere. I am…read morestill close with some of my old residents and I love them with all my heart. Which is why I am going back. Even my granny is in Miller's now. It is truly a family place

Nice people! They have been so kind and caring to my parents. I never wanted to put my parents in a…read morememory care, but they do more than I do!

I have been here for 4 years, great staff that I've become friends with. Residents seem to enjoy…read morewhat we do for them and we definitely enjoy them.

I like it here just stay to yourself b yourself don't join a clique be careful who u put your trust…read morein staff is all awesome though helpful and activities are nice

I can agree with the reviewer who spoke of bedbugs. My husband's grandfather has been at the Leland…read morefor 7 months. He did not have them when he went in but now that he is transferring to a nursing home, we have found multiple bed bugs in his room. This means that he cannot bring ANYTHING clothing or furniture related to his new location and Leland refuses to compensate for anything. Don't leave your elderly relative here.