Amazing- Very caring team. Dementia care is not easy and they do a great job. The caregiving team…read morereally focused on my moms needs.

From the owner: Personalized in home care for your families piece of mind. Calm care at home!…read more (937)714-9070

terrible experience! they need to be shut down,they didn't take care of my brother, he had to go to…read morethe hospital, he was in awful condition. I don't recommend this facility for my dog!

This facility is horrible my grandma stayed here for about a month and they neglected her she was…read moreonly there to do rehab due to losing her foot to an dog attack for two weeks my grandma complained about her stomach even throwing up after eating they were supposed to get an X-ray and send urine sample our my family was never notified about any results they were drugging my grandma to keep her quiet by saying she was in pain from her hemorrhoids my grandma didn't want us to speak up for her because she said they mistreated her after we left. they gave us short notice about my grandma getting discharged like the day before and due to them not changing her property my grandma had a UTI for so long that when she got released she became septic unresponsive to where I had to call 911 now my grandma is in the hospital fitting and infection and pneumonia by grace of God she was home with me cuz if she would of stayed one more night we probably would of lost her due to there neglect and my grandma also was very dehydrated and wasn't eating we would bring her food and they told us we couldn't bring her outside food any more so she stop eating basically please do not send your family members here they are only in it for the money not for the love and care of the residents

Hello again. I recently left a negative review for Lavender Home Care and I now need to update it…read more Evidently, Yelp does not take down reviews, so I will temper the original review with what has happened since. Unfortunately, I had a misunderstanding with Lavender and the initial conversation did not go well. But the owner of the company, Bernard, found out about it and spent a lot of time resolving the issues. It is commendable that he went above and beyond what was required to make the situation right. So I would like to say that although we had a disagreement, Bernard stuck with ironing it out until we reached a satisfactory conclusion. I regret that I was so upset with them in the beginning when some reasonable conversation was able to smooth things over. Also, I have had an excellent home health aide through Lavender for several years. We have become very good friends and I look forward to her visit each week. She is like my right arm around the house now. Bernard did make sure that I got an aide that was a good fit for me and that is part of this kind of business that sends help to older folks in their homes. That kind of assistance is invaluable for me and I appreciate that Bernard took the time to see that everything was taken care of going forward. Thanks, Lavender, for these several years of fine service.

Lavender Homecare Solutions was great help for Mom. She became close friends with her caregivers…read moreand was able to spend her last days at home. Any issues are quickly addressed and caregivers are carefully chosen for the best fit. As a local company communication is quick and easy for questions and solutions I'm happy to give Lavender Home Care the highest recommendation.

I was having Kettering Home Care, ( therapy) per Dr Reeves, for my knee that I broke and had…read moresurgery... They started at first by coming weekly, now the past 2 weeks no one has come .i called the phone number on my packet they gave me...no satisfaction...no returned calls... I called the girl that is over the therapist, no help, only gave me a phone number.. I finally had to call my surgeon and report it... This is not acceptable...I also will report this to the Main Office..

Not reliable , do not use . You have to track down nurses . I totally understand the low rating…read morefrom other people

I found this agency to be very helpful in varying aspects of care (from bathing to nursing to…read morephysical and occupational therapy, and memory care) for my mother who due to medical reasons was recently relocated to my home. ALL of the staff was very professional, courteous and accommodating. My need for them also occurred during the pandemic and they did not let that disrupt service. Thanks to them our transition was a little less stressful. I would absolutely recommend them to anyone needing assistance with homecare for a loved one. A special shoutout to LaKisha!

$1,000 partial plate belonging to my 85 year old mother thrown out by mistake by a caregiver…read morenothing but excuses, NO apologies nor any offer to compensate from Home Instead...caregiver cancelled last minute Christmas Eve and Home Instead attempted to claim there was no one scheduled...the ONLY African American caregiver worked amazingly well and she was requested from day one by us, she was denied hours by Home Instead and it appears to be racist oriented...

the patients were all so sweet and genuinely seemed happy to be there, the staff interacted nicely…read morewith them and cared for them

From the owner: Grafton Oaks Rehabilitation & Nursing Center is a 99-bed skilled nursing home offering short-term…read morerehab and long-term care in Dayton, Ohio. It is our mission to promote quality of life by offering freedom of choice, the comfort of home, and excellent care. As a privately owned facility, we are invested in employee longevity, leading to the continuity of care and a sense of family caring for the family.

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.