My family member has declined due to the fact of the activities has went down and the quality of…read morecare. The Activities Director hasnt been there and we noticed a change because he was very visible and he made sure that our family was great. I am very active with my family and we have yet to see the administrator.

Mother-in-law was there a little over a month but that was enough.Several issues, but most…read moreimportant...she slipped off of the bed to the floor and called for help. Help came in the form of an aide who helped her to bed, alone. She said a nurse would be in to check her.....no nurse ever came, I talked to one the next day after I found out about the incident. No one ever came and no one ever admitted to the incident. It was intimated to me by an RN that it might have been a "dream". No way. She was alert, oriented to time place and events. She could talk circles around anyone about political issues, world issues etc. At 95 years old she even balanced her checkbook...to the penny. She had very sore ribs from the lift being done by one person. The aide should have left her on the floor and awaited a nurse to evaluate her condition to make sure she was safe for a lift which should be done by two people. All of this and no one admits that it even happened. The head of nursing said that there was no documentation and no one "knows anything about it". So now what? The State?. She had a swallowing problem and would not go to the dining room due to embarrassment and she did not want to upset other residents. They brought trays to her room at first, for about 3 weeks. Then they missed breakfast two days, then lunch a couple of days, etc., etc.,Then, nothing at all. She was already losing too much weight from her inability to eat certain foods....but no food at all???? Ohhhh, so this is what "assisted"is. I had to ask to have the refrigerator cleaned before she moved it. They called because they "forgot to collect the rent" before she moved in and I said I wanted to inspect the room. My husband dropped the check off before I could inspect the room. I was told that it was clean, the person I spoke with said she had checked it herself. Still, I had to clean her room before she could move in, and they said that it had been cleaned. I mopped, washed the sink, molding and shower. A kind aide ran the sweeper. The bathroom never got cleaned again my mother-in-law said. It was hard to tell because the floor never looked clean though I spoke with the head of housekeeping about it who gave me some lame excuse about "water deposits". Never again!

If I could rate a Zero I would. My mother was there for PT…read morerehab for a broken leg/hip. One aide, Amy, was fantastic. The care beyond her was atrocious. In less than 48 hours my mother was taken, by ambulance, to the ER for shortness of breath. I stopped by one week later to give them an update to find her room cleaned out & her belongings boxed up! We never rec'd written notice or a phone call re: "bed hold", which I am only now familiar with. Now the staff & administration are lying trying to cover their tracks because they did not adhere to the state standards and requirements. The food, when delivered to her room, was ice cold, inedible. The evening aide turned the a/c, in her room, to 62 both nights. That was the care she got overnight. I do not recommend Cypress to care for your loved ones.

Hi it's been four years since I was at this facility for rehabilitation after a car accident. I…read morehad broken my neck and needed slot of rehabilitation. There was a young guy who came in every night before leaving who washed if I needed anything before he left for home. I can not say that there wasn't a person who wasn't caring and nice. I can only speak of my experience there and I was so thankful that they got me strong enough to go home. Also the family must stay involved with your care. At any nursing facility it's a must. Thanks to all who was involved of my care. The food was okay. If they had something that I didn't care for they offered me something else. I suggest that if something is going g wrong get in touch with the owner.

I posted this review "Understaffed and undereducated" in response to the care my grandmother was…read morereceiving. They responded by calling my mother and asking me to edit my review, so that's what I'm doing now. The aides in this facility failed to complete basic STNA tasks , such as a brief change, correctly. Because of this, my grandmother contracted a severe UTI that they wouldn't treat for almost 2 weeks. She entered this facility for rehab after breaking her hip, but left with 3 pressure injuries and a uti. The only reason she was able to leave and get adequate care, was because she fell out of bed as a result of the confusion from her infection. The nurses told us she was dramatic in our presence, so they told us we shouldn't stay overnight any longer. However, when we stopped staying the night, We received multiple calls from her, saying she was left alone all night in her soaked brief. I have reported Carriage Inn to the number they suggested, however I wasn't satisfied because of her suffering. I also reported them to the Ohio Department of Health. I do not recommend this facility.

The therapists are well prepared and keep their patients on task. They also are pleasant and…read morerespectful. My husband looks forward to going and has shown much improvement in using his legs and feet. We are very glad that we chose Athletico Physical Therapy - Dayton North

What a great team of professionals physical therapist. Sam and Camryn worked to make sure that I…read moregot the exercises to improve my strength, muscles, balance and pain to walk better. Thank you all so much.

This is the worst facility ever. I've had no hot water for 22 days, the administrator is a smug,…read moresmirking incompetent fool. The staff turnover is atrocious, the maintenance guys are massively incompetent, the social worker is duplicitous. For some inexplicable reason, they think having a meeting everyday is important, but they accomplish nothing so why bother? The only good things here are some of the nurses and aides and the psych guy. The food is horrible and I often don't even receive a meal. I've repeatedly told them I can't eat egg or fish and guess what? Yep, eggs every day and fish 1 or 2 times a week. The kitchen is incompetent and for food allergies it's dangerous and here's a hint: fish shouldn't STINK. This review should be no stars, but that's not an option so a 1-star review it is, but they should receive negative stars. There's no compassion, almost a pride in being the absolute worst. They blame shift, but the atmosphere and staff turnover is a reflection of management's absolute incompetence and the enshrinement of the lack of values and the deplorable conditions point directly at management. Don't let your ill loved ones be subjected to this malignant behavior. I have filed complaints with the State of Ohio and the Montgomery County Ombudsman. I will continue to file complaints. Every one of these incompetent bumbling wannabes blame shifts and takes no accountability. What is the point of management if you are NOT accountable? They are putting the moron in oxymoronic. It's Ike dealing with mentally challenged, self-centered, myopic toddlers except toddlers are caring and loving which are attributes almost all of the members of the so-called management team lack. This wouldn't be a believable soap opera plot line, but here we are. The cleaning staff never sweeps or mops, my sheets have not been changed once since I've been here in January or February of 2025 and it's July 17, 2025. This is a direct reflection of the managerial team's lack of caring and massive ineptitude. Sickening. Addition: So, supposedly, the kitchen was informed about my issue with eggs and fish, but guess what: last night they sent just 2 boiled eggs for dinner and nothing else and breakfast today was just eggs with warm kool-aid. I CAN'T EAT EGGS OR FISH. This is a danger to me and to others who may have food allergies. This place is dangerous, mismanaged, and a complete disaster. Do not allow your loved ones to end up here. I am looking for another place because of how grossly inept that management is and how they seem gleeful about it. The administrator's name is Laura and she's a smug, smirking inept piece of crap. Oh yeah, they called in an outside plumber and he couldn't fix the hot water issue and they moved me to another room, but guess what? No hot water in the shower either. I want to say this is a joke, but i like jokes. This is beyond belief; it's a genuine nightmare. Don't allow anyone you know to come here. Most of the aides and nurses have crappy attitudes. Virginia is the only housekeeper that does her job and she has a good attitude. There are some good aides, but so many have a bad attitude and they all complain about Laura the so-called manager. She's a total train wreck of a person and I use the word person VERY loosely. She's a smirking, smug, small-minded loser who couldn't manage to be human if she tried. I'm calling the State of Ohio and the Montgomery County ombudsman every day to file a complaint. Most of the nurses have horrible attitudes and they think they have some kind off power. BWHAHAHAHA. I'm a vet who spent 6 years overseas. I've been all over the world to end up in some shitty Dayton, Ohio area nightmare facility. This is the worst place. I was just served fish again and this morning was eggs AGAIN and I'm allergic. The nurse flat out said they don't care because they saw my ticket with no fish, no eggs and served me fish and eggs anyway. The management, Laura, is the worst type of braindead- smug and smirking. FO.

Highly impressed with all the changes made under new management! It's like night and day!read more

understaffed. Wait times long, especially if you get admitted & had no food since 9 am - you will…read morenot get food until you beg for anything. You finally get a room at 5 pm with food ordered - but you ask about it several times before they close at 7 pm - then they want to know if someone could go out & bring something in. The food was ordered. We will pay for that food. Why should we use gas & buy more food the patient would have to wait even longer for - so, the answer is no. The food comes & is good except for a dried up glob that resembled mac & cheese IF you could even see a hint of pasta. They are understaffed

Great hospital with caring and very qualified Doctors and Nurses…read more I have had two surgeries at this hospital and everyone was knowledgeable and delivered excellent care, answered questions and was there when I needed assistance.

The memory care programming at Spring Hills Singing Woods is not as described on their website…read more Residents are left to their own resources while staff holes up in the nurses station. Sometimes with the door shut. Meanwhile residents undress in the hallway, defecate on the floors, rearrange furniture and abuse one another. These are common dementia behaviors but staff is not trained to intervene so they hide and the care quality and residents suffer. Management is seriously inexperienced. Staff can be found gossiping in the halls about resident behaviors in front of visitors. Overall facility cleanliness is questionable. Staff frequently call on weekends and at night requesting family come take care of their loved one. Obviously, if we could care for our loved one at home we would. Spring Hills Singing woods was hired to care for our loved one is failing miserably.