I just hung up the phone after speaking to one of their sales specialist ! Boy , am I impressed !…read moreNo COVID ,NO AGENCY Staffing - unlike all the other buildings we have looked at in the area . Pricing is comparable , but they did have some "EXTRAS"- Chef prepared meals,a gero-psychiatrist available and visiting community ,MD managing and visiting the community weekly , and an activity schedule that is unmatched !! Also ,their best kept secret is a beautiful well manicured courtyard Mom can have access to at any time . Longevity of management - is unheard of in healthcare (Greater than 2 yrs ) ! We are looking at next steps with impressive community .

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

Moving to a lovely villa Jin a nice senior community. Happy to have the conveniences.read more

Do NOT Recommend Bethany if you are looking for actual Rehab and Recovery for a Senior…read more My Elderly Mother went there after a horrific fall and excellent treatment at MVH. Very disappointed in the total lack of organization and management or the occupational and physical therapy. She was supposed to have two sessions of Therapy a day. They usually did not happen and we don't believe a single one was for the proper time. The therapist would literally walk her half way down the hall for 5 minutes and return her to her room. It's almost like they want the senior to NOT recover so that they could get them as a full time permanent resident customer. No organization. No management. The therapy manager never returned my calls. They insist you declare on their markerboard if the senior has outside medical appointments so that they could schedule Therapy around it. We did days in advance. And just as I am wheeling my Mom OUT of the room for her declared medical appointment, BOTH the Occupational and the Physical Therapist show up and feign surprise that they won't be able to do any therapy that day. Pitiful. Stay away from Bethany for Rehab!!! Unless you don't want actual rehab for your patient. My Mom actually fully recovered ONLY because I checked her out early from Bethany and arranged for In Home Rehab thru Miami Valley Hospital. Also - My Mom's room was very worn and filthy. I asked multiple times if they could clean up the "accident" stains from the side chair. It only got better when a week later I cleaned it up myself. Pitiful.

Care would be the key request. My father died of nothing but NEGLECT. I wouldn't take a dog…read morethere. Worst food. Worst accomodations, worst employee, nurses, nurses aids. Worst management. Worst director of Nursing, Nikki. My dad died of neglect. They told lies to the family. Lied about his weight. Lied he was being fed. Lied he had puree diet. Please rethink taking a loved one there. Or a friend. Or any human being. Have contacted police. That's how bad it is.

Not a fan. Close family member in there over a week and no communicating with family on patient…read morestatus Or anything at all. Requested twice. Don't change clothes daily, wondering about bath. Food delivered with no assist to patient to sit up or get comfortable. Have to ask if anyone even checks on patients

Apparently this facility recently opened January 2024. It is really beautiful and staffing seems…read morevery good, possibly because it is new and aesthetically appealing. When visiting a loved one at a facility you have to trust so much that they're cared for,and are safe. I did feel that way even though it's devastating to have someone in assisted living or memory care unit. Definitely worth a tour if you're placed in a position of needing long term care.

Just moved my grandmother here and can already tell it will be much better for her living here than…read moreher last location which will remain nameless. Her room is very large and it also has a sitting area and a small kitchenette. The bathroom is large enough for her and her walker which was a problem at her last location. The staff here were beyond helpful and made my grandma feel welcome the second she walked in the door for the first time. The staff to resident ratio is great here too, so my gma won't get lost in the crowd and she'll actually be cared about on a more personal level. The meals are freshly cooked and the place is kept very clean. They have a lovely rescued dog that lives on site named Ollie who greeted my gma with a very cheerful tail wag and wiggle. So far I think my gma loves the place.