this staff is amazing. with all of the jobs, titles and disciplines associated with a facility like…read morethis it seemed to run smoothly. very smoothly. My mother lived in the Independent living section for a number of years and transitioned to rehab after a fall. The Brookhaven staff was extremely compassionate and receptive. Thank you one and all for your dedication.. special kudos to Lucas, Mallory and Emily. your help and guidance insured a peaceful and caring last few days for my Mother. thank you.

If I could rate a Zero I would. My mother was there for PT…read morerehab for a broken leg/hip. One aide, Amy, was fantastic. The care beyond her was atrocious. In less than 48 hours my mother was taken, by ambulance, to the ER for shortness of breath. I stopped by one week later to give them an update to find her room cleaned out & her belongings boxed up! We never rec'd written notice or a phone call re: "bed hold", which I am only now familiar with. Now the staff & administration are lying trying to cover their tracks because they did not adhere to the state standards and requirements. The food, when delivered to her room, was ice cold, inedible. The evening aide turned the a/c, in her room, to 62 both nights. That was the care she got overnight. I do not recommend Cypress to care for your loved ones.

Hi it's been four years since I was at this facility for rehabilitation after a car accident. I…read morehad broken my neck and needed slot of rehabilitation. There was a young guy who came in every night before leaving who washed if I needed anything before he left for home. I can not say that there wasn't a person who wasn't caring and nice. I can only speak of my experience there and I was so thankful that they got me strong enough to go home. Also the family must stay involved with your care. At any nursing facility it's a must. Thanks to all who was involved of my care. The food was okay. If they had something that I didn't care for they offered me something else. I suggest that if something is going g wrong get in touch with the owner.

This is the worst facility ever. I've had no hot water for 22 days, the administrator is a smug,…read moresmirking incompetent fool. The staff turnover is atrocious, the maintenance guys are massively incompetent, the social worker is duplicitous. For some inexplicable reason, they think having a meeting everyday is important, but they accomplish nothing so why bother? The only good things here are some of the nurses and aides and the psych guy. The food is horrible and I often don't even receive a meal. I've repeatedly told them I can't eat egg or fish and guess what? Yep, eggs every day and fish 1 or 2 times a week. The kitchen is incompetent and for food allergies it's dangerous and here's a hint: fish shouldn't STINK. This review should be no stars, but that's not an option so a 1-star review it is, but they should receive negative stars. There's no compassion, almost a pride in being the absolute worst. They blame shift, but the atmosphere and staff turnover is a reflection of management's absolute incompetence and the enshrinement of the lack of values and the deplorable conditions point directly at management. Don't let your ill loved ones be subjected to this malignant behavior. I have filed complaints with the State of Ohio and the Montgomery County Ombudsman. I will continue to file complaints. Every one of these incompetent bumbling wannabes blame shifts and takes no accountability. What is the point of management if you are NOT accountable? They are putting the moron in oxymoronic. It's Ike dealing with mentally challenged, self-centered, myopic toddlers except toddlers are caring and loving which are attributes almost all of the members of the so-called management team lack. This wouldn't be a believable soap opera plot line, but here we are. The cleaning staff never sweeps or mops, my sheets have not been changed once since I've been here in January or February of 2025 and it's July 17, 2025. This is a direct reflection of the managerial team's lack of caring and massive ineptitude. Sickening. Addition: So, supposedly, the kitchen was informed about my issue with eggs and fish, but guess what: last night they sent just 2 boiled eggs for dinner and nothing else and breakfast today was just eggs with warm kool-aid. I CAN'T EAT EGGS OR FISH. This is a danger to me and to others who may have food allergies. This place is dangerous, mismanaged, and a complete disaster. Do not allow your loved ones to end up here. I am looking for another place because of how grossly inept that management is and how they seem gleeful about it. The administrator's name is Laura and she's a smug, smirking inept piece of crap. Oh yeah, they called in an outside plumber and he couldn't fix the hot water issue and they moved me to another room, but guess what? No hot water in the shower either. I want to say this is a joke, but i like jokes. This is beyond belief; it's a genuine nightmare. Don't allow anyone you know to come here. Most of the aides and nurses have crappy attitudes. Virginia is the only housekeeper that does her job and she has a good attitude. There are some good aides, but so many have a bad attitude and they all complain about Laura the so-called manager. She's a total train wreck of a person and I use the word person VERY loosely. She's a smirking, smug, small-minded loser who couldn't manage to be human if she tried. I'm calling the State of Ohio and the Montgomery County ombudsman every day to file a complaint. Most of the nurses have horrible attitudes and they think they have some kind off power. BWHAHAHAHA. I'm a vet who spent 6 years overseas. I've been all over the world to end up in some shitty Dayton, Ohio area nightmare facility. This is the worst place. I was just served fish again and this morning was eggs AGAIN and I'm allergic. The nurse flat out said they don't care because they saw my ticket with no fish, no eggs and served me fish and eggs anyway. The management, Laura, is the worst type of braindead- smug and smirking. FO.

Highly impressed with all the changes made under new management! It's like night and day!read more

They need STNAs and don't hire them. I knew people who tried and I have tried yet they don't want…read moreto relieve any of the staff

I have not seen my Relative since March except looking through the window. Other nursing homes in…read morethe area are making arrangements to meet with them. My relatives health is declining since we haven't been able to feed the person resulting in at least 25lbs of weight loss. Very disappointed that no arrangements can be made and that they don't try to make that happen!

I can't say enough positive things about this care home. They saved my mom's life. She had been…read morein Bethany Village, and my siblings and I are very thankful she is no longer a "drooling zombie" there. She's thriving at the Carlyle House where she gets personalized care and therapy rather than just drugs and impatient nurses. THANK YOU to Bryan and his entire staff for the past couple wonderful years!

I can't speak for there for care of the elderly. They likely do a great job but as for community…read morerelations they have been very negligent. Their construction rubble and some scattered trash by their dumpster has been pushed up against my back yard chain link fence and Fairmont High School's fence for over a year, a real eyesore! After many calls, there were promises to clean it up and landscape time and time again and still little to no action. I had to resort to installing a wooden fence to block out the view! I will post pictures soon and will update if there is any progress.

Great place to work. Leadership is active. Staff is responsive. Well trained. Honest. Great…read moreplace to place a loved one!

Years ago, I would have given the place a 4. Like any nursing home (and this is just my opinion…read morebased on my involvement with nursing homes for almost 20 years), the care will be insufficient for residents who cannot speak for themselves or they have someone speaking for them. Anyone who tells you they know the resident is doing great because their nurse via phone says so is full of something brown and smelly. State ratings regarding Aydan did not affect the decision to put a relative here. It was based on visits to see others, casual observations, watching interactions, the number of people not getting out of bed... You can see a lot on your own which is wiser than trusting the State to decide what is worth a five star to THEM and not YOU. I ask people all the time when checking out nursing homes... Did you walk up and down the hallway and see how many people were up and about? Moving on, the communication is terrible. If you are told at a care plan that you will be contacted about a concern later on, you will not. You can leave messages but those will be ignored as well. Do you have a loved one with a questionable, dark area around the eye? That say.... Aydan has no record of but you have pics? Do you have a loved one in this establishment with Parkinson's and you wonder to yourself how many times that bowl of soup has spilled? Don't worry about burns. That's a huge plus for Aydan. There are no burns going on here because the food and drink are cold. Would you like to talk at Tim, the administrator? You can if he's in the mood. He will assure you that whatever issue you have will be looked into and By Golly, he WILL get back with you. Yeah, like no, he will not. In all fairness, he might if you are private pay. Are you sure that your assumption that the nurses, et. al. know why your loved one is on a particular med is correct? Or do you put that assumption aside, look up the med which is for a diagnosis you did not know your loved one had and, during a care plan, discover that hey!!! nurses don't know why that was prescribed either? Would you be shocked to hear them apologize, the med discontinued and the subject never brought up again? Yeah, I wasn't either.

Never will recommend this hole.. worked there.. management is a joke.. not just an employee.. had…read moretwo friends with bad experiences..

The rehab facility is in poor condition walls need paint carpet need cleaned very short staff the…read morenurses work both sides overwhelmed the nurses could not give the info for my love one they were not equipped with what they need to do the job that they are trained to do I am grateful for the ladies who took the time to provide great care for my love one.As a family we were able to visit frequently to make sure our love one was not neglected

in independent living they allow people with children to live there…read moreit is not 55 and above

So far so good, my mother has been there a week, and they have been very nice and helpful. The…read moreplace is very clean and homey we moved her there from the Atlantis, where she received terrible care, and could not even get out of bed now she is doing so much better with the care that they've given her, they are shortstaffed like every other place, but the energy they put into their work, makes up for it. ,

From the owner: For more than a century, Otterbein has remained committed to providing senior housing options that…read moreprioritize respect and foster a sense of community. Originally established in 1912 as the United Brethren Orphanage and Home for the Aged, Otterbein transitioned its focus to elder care during the 1960s. Recognizing the changing needs of seniors, Otterbein emerged as a trailblazer in contemporary senior lifestyle solutions, introducing some of the first Continuing Care Retirement Communities (CCRCs) in the country.

Amazing- Very caring team. Dementia care is not easy and they do a great job. The caregiving team…read morereally focused on my moms needs.

From the owner: Personalized in home care for your families piece of mind. Calm care at home!…read more (937)714-9070