I was having Kettering Home Care, ( therapy) per Dr Reeves, for my knee that I broke and had…read moresurgery... They started at first by coming weekly, now the past 2 weeks no one has come .i called the phone number on my packet they gave me...no satisfaction...no returned calls... I called the girl that is over the therapist, no help, only gave me a phone number.. I finally had to call my surgeon and report it... This is not acceptable...I also will report this to the Main Office..

Really poor service and communication among the staff.... I…read morewas to have my dressing changed 3 times a week following foot surgery!!! This week alone I had no one show up on Monday because my assigned nurse was sick. Received a text saying they would not be out until Tuesday. On call nurse did come about 6pm and took great care of me. A nurse did arrive on Wednesday, but she had little knowledge about my dressing changes and kept asking me what needed done. She read from my records and stated that I was not to have my dressing changed anyway until my next wound doctor office visit. Which turned out to be old outdated information, and my wound doctor did still want 3 times a week dressing changes. She left without doing my dressing change and homecare had to send the on call nurse out again later that day to take care of my dressing change. On Friday I had an appointment expected and unfortunately my cast/bandage cover failed and my dressing got wet! I didn't worry too much since a dressing change was scheduled. But no one ever showed up!!! I called homecare at 12 noon and 4 pm only to hear " I am sorry...we just have no one to send out", so I was rescheduled for Saturday. After waiting for them all day Friday with no communication, I no longer trust that my Saturday visit will happen!!! Words cannot express how frustrated and angry I am with their horrid service.....oh yeah....that's right...."I am sorry" But will my foot heal properly with slipshod attention!!!!

Amazing- Very caring team. Dementia care is not easy and they do a great job. The caregiving team…read morereally focused on my moms needs.

From the owner: Personalized in home care for your families piece of mind. Calm care at home!…read more (937)714-9070

Staff is attentive and a great attitude. They made sure I had what I needed and were enjoyable to…read moretalk to....great experience.

If your taking care of people at home at night you should have resources to answer the phone in…read moreperson automated back burner crap I've been two hours clogged pick line girls on the ground are great administrators sucks I will try to get another servicej

I found this agency to be very helpful in varying aspects of care (from bathing to nursing to…read morephysical and occupational therapy, and memory care) for my mother who due to medical reasons was recently relocated to my home. ALL of the staff was very professional, courteous and accommodating. My need for them also occurred during the pandemic and they did not let that disrupt service. Thanks to them our transition was a little less stressful. I would absolutely recommend them to anyone needing assistance with homecare for a loved one. A special shoutout to LaKisha!

$1,000 partial plate belonging to my 85 year old mother thrown out by mistake by a caregiver…read morenothing but excuses, NO apologies nor any offer to compensate from Home Instead...caregiver cancelled last minute Christmas Eve and Home Instead attempted to claim there was no one scheduled...the ONLY African American caregiver worked amazingly well and she was requested from day one by us, she was denied hours by Home Instead and it appears to be racist oriented...