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    VanCity

    2.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - VanCity

    Personal banking

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    4 years ago

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    Bank Of Montreal

    Bank Of Montreal

    (5 reviews)

    Metrotown

    !!!Currently, there is an RBC Royal Bank branch located at this address.!!!…read moreIt is very rude and unprofessional to speak in a language other than English at work, especially in a bank! The staff were constantly speaking loudly to one another in languages like Chinese, Japanese, Vietnamese, Filipino, or others, which is completely unacceptable. It feels unsafe and irritating. The branch is very large and open, but there are still too few ATMs in all the branches. This one had only 3, and one of them was broken. There was an umbrella placed a good distance from the front door, opposite the ATMs, and the branch was also very clean.

    I have dealt with this bank for six year. I am happy to say I finally got my husbands money out of…read morethat bank and closed his account. I am his power of attorney and every time I had to do anything it was hard. My mother passed away on the day she passed he wanted to take money out of the bank and had trouble with the debit machine. I felt like the teller was looking at me like I was doing something wrong. He is in a wheelchair and has a brain injury. My mom had an investment (RRSP) it took 3 months to get out. I have to split the investment with my sisters. I am hoping the taxes will go into the estate. The person at the bank says it will go on my taxes. I guess I will see when I do my taxes. There has been ongoing issues with this bank that I haven't had with the other two banks I deal with. When the estate is settled I will be closing all the accounts and will just deal with the other two banks where it has been very easy to deal with.

    Scotiabank - Scotiabank Metrotown

    Scotiabank

    (6 reviews)

    Metrotown

    I don't know what is going on at this branch, but my experience over the past six months has been…read morecompletely unacceptable. First, I booked an appointment with a financial advisor who simply did not show up. No notice, no explanation -- just a complete waste of my time. Second, I attempted to transfer funds into this bank. I spent 30 minutes with an advisor and signed multiple documents. After I left, she called me asking me to come back because she had missed additional paperwork. I declined because I was already on a tight schedule. What is even more concerning is that later that same day, she removed our appointment record from the system, which looks like an attempt to cover up her mistake. Third, about two weeks ago, I visited the branch and provided a void cheque from another bank. I clearly instructed them to withdraw my Scotia mortgage payments from that account, as I plan to close my Scotia account. Two weeks later, this still has not been set up. Now I am at risk of missing a mortgage payment and damaging my credit score because of their negligence. Three serious failures in just six months at the same branch is beyond unacceptable. This level of incompetence and lack of accountability is extremely concerning, especially when dealing with something as critical as mortgage payments. I have completely lost confidence in this branch.

    This has been my home branch for over 10 years that I've been in Vancouver. I also do my mortgage…read morethough SB. I am very pleased with the service I've received from the tellers to the different loan officers. Their mortgage rates have been highly competitive and there are a few extra ways to help try and pay it off faster without penalties. My only gripes with SB is that they don't have a great high-interest savings account (my current 'savings' account has like a .5% interest rate... Yeah.) and they don't have a tax-free savings account available that I know of.

    VanCity - banks - Updated May 2026

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