!!!Currently, there is an RBC Royal Bank branch located at this address.!!!…read moreIt is very rude and unprofessional to speak in a language other than English at work, especially in a bank! The staff were constantly speaking loudly to one another in languages like Chinese, Japanese, Vietnamese, Filipino, or others, which is completely unacceptable. It feels unsafe and irritating. The branch is very large and open, but there are still too few ATMs in all the branches. This one had only 3, and one of them was broken. There was an umbrella placed a good distance from the front door, opposite the ATMs, and the branch was also very clean.

I have dealt with this bank for six year. I am happy to say I finally got my husbands money out of…read morethat bank and closed his account. I am his power of attorney and every time I had to do anything it was hard. My mother passed away on the day she passed he wanted to take money out of the bank and had trouble with the debit machine. I felt like the teller was looking at me like I was doing something wrong. He is in a wheelchair and has a brain injury. My mom had an investment (RRSP) it took 3 months to get out. I have to split the investment with my sisters. I am hoping the taxes will go into the estate. The person at the bank says it will go on my taxes. I guess I will see when I do my taxes. There has been ongoing issues with this bank that I haven't had with the other two banks I deal with. When the estate is settled I will be closing all the accounts and will just deal with the other two banks where it has been very easy to deal with.

A new TD Bank location that is about couple blocks away from the nears other TD location. There is…read morea parkade with free parking here. It is somewhat a walk though. This is a newer TD in the area. It is somewhat small though and is quite busy too. Service was ok.

This location is pretty good, I do find they don't have as many tellers and it can be a little…read moreslow. I hate that it's pay parking, even though its reimbursable it takes up more time!

I have been pretty satisfied with my transactions with this credit union…read more Purchasing and buying GICs over the phone from out of country has been straightforward and a real convenience. To do any of these transactions in person, you need to book an appointment with a banker. It is not usually easily done at a teller window. Worth noting, a bit more time is needed. The interest rates were very competitive last year but now I find them lagging behind. Another disapointment that they were closed on the Saturday prior to Labor Day. As I peered through the closed doors, others too questioned why the lights were not on. If there were any signs posted I must have missed seeing them two days earlier. We all felt a bit frustrated and stupid. Oh well, overall, this has been a fairly solid credit union to do business with.

The bank is located inside Metrotown. Came here todo some banking. The bank is never too busy. Each…read moretime I go there are about 2 or 3 tellers working. The bank doesn't open the same time as the mall hours.

Not my favorite branch but I happened to be nearby and decided to drop in here instead of the other…read morebranch where my banker is. I always thought it is only street parking but found out there is customer parking at the rear on the side road from Joyce. It's across from the employee parking lot. Just register your car plate when inside the branch. It's 30 minutes parking. The branch was quiet when I was there. The staff was new but very earnest in trying to help. I was there to exchange some old notes and it did take a while as their system was down. He was most apologetic about it. I was not in a hurry so I was fine with the wait. As it was close to Chinese new year, the staff gave me a pack of red envelopes for the season. Nice! Quite unexpected.

I've been twice, and on the third day, my final day, I visited. It was a great experience. Their…read morehelp is the best way I can describe 10-10. It's just that finding parking is hard I parked at Metropolis.  Unsure if they have a parking lot. Thanks!

Awful service. Attempted to charge us an extra service fee without informing us in advance. We have…read moredeposited the same sum of money previously, with no hassles. We asked them to waive it because we are Avion members of RBC which really surprised me when they said we weren't eligible for a fee removal. When we asked for manager, she "informed" us that the manager couldn't speak Chinese for us, only English. Did she just assume that we couldn't speak English??? Yikes! Usually associates here are nice but we had this unfortunate encounter with the manager on duty and the woman at the front desk which we will not name.

Slow wait. Not impressed. Do not come to this branch. It's gawd awefil not pleased at all. If you…read moreknow what I mean.

I find the rates here quite competitive, especially for USD…read more I prefer to come here rather than the popular VBC inside metrotown. The line is shorter here and there is street parking right outside. Quite convenient if you drive and there is a parking spot available. I also like the fact you can do e-transfer or debit card transaction without extra fees. Much safer than carrying large sum of cash for changing currencies. Recommended!

Very fast service - no service fee!read more

BMO CHARGES $1 MORE FOR MONTHLY BANKING FEES THAN OTHER BANKS..... almost $18 including taxes…read more... All so you can do E-TRANSFERS, BILL PAYMENTS AND DIRECT DEPOSITS seems a rip off. I wasn't even using the debit features. Just to have money deposited and pay like a few bills a month. I ended up downgrading to $4 plan and just use it for random deposits and moved my banking to RBC which offered unlimited everything and was $1 cheaper. BMO was better on the debit card speediness but then again RBC got hit with postal strike so it might not be their fault on that. Having a separate card just for online debits is a tad weird for RBC but they are $1 cheaper....

Bmo has got to be one of the worst call centers ever. Recently the bmo machine ate my $ 300 and I…read morehave yet to get it back. Called their phone # and it's said " we will be with you in 2-3 hrs.... doesnt matter when you call the number. This is the 3rd time this year I have had to call for customer service and I keep getting a minimum of 3 hrs until i get to speak to someone. horrible service

Kingmark has been my go-to for Asia currencies, as they know their clientel, and it usually is…read moreChinese, and if you are coming here, they seem to have all the Asian currencies stacked, and with a slightly better rate than the other foreign exchanges, and way better than your bank. Yes, this place is at Crystal mall, but the access is on the outside of the mall on the Kingsway side, and it's a very secure place, you enter a door, where it is locked, and they are watching you, then you hear a buzzer to get to the next location which is to change your money. I have never had a bad experience here, and their hours of operation are really good, just don't come on Sunday cause you won't get anything.

I found a better exchange rate with Vancouver Boullion and exchange still a solid offeringread more

I don't know what is going on at this branch, but my experience over the past six months has been…read morecompletely unacceptable. First, I booked an appointment with a financial advisor who simply did not show up. No notice, no explanation -- just a complete waste of my time. Second, I attempted to transfer funds into this bank. I spent 30 minutes with an advisor and signed multiple documents. After I left, she called me asking me to come back because she had missed additional paperwork. I declined because I was already on a tight schedule. What is even more concerning is that later that same day, she removed our appointment record from the system, which looks like an attempt to cover up her mistake. Third, about two weeks ago, I visited the branch and provided a void cheque from another bank. I clearly instructed them to withdraw my Scotia mortgage payments from that account, as I plan to close my Scotia account. Two weeks later, this still has not been set up. Now I am at risk of missing a mortgage payment and damaging my credit score because of their negligence. Three serious failures in just six months at the same branch is beyond unacceptable. This level of incompetence and lack of accountability is extremely concerning, especially when dealing with something as critical as mortgage payments. I have completely lost confidence in this branch.

This has been my home branch for over 10 years that I've been in Vancouver. I also do my mortgage…read morethough SB. I am very pleased with the service I've received from the tellers to the different loan officers. Their mortgage rates have been highly competitive and there are a few extra ways to help try and pay it off faster without penalties. My only gripes with SB is that they don't have a great high-interest savings account (my current 'savings' account has like a .5% interest rate... Yeah.) and they don't have a tax-free savings account available that I know of.